Exterior

Reviews of ibis Southampton Centre

3 out of 5
ibis Southampton Centre
9 West Quay Road, Southampton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 377 out of 1003 reviews" "
Rating 8 - Good. 380 out of 1003 reviews" "
Rating 6 - Okay. 162 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peta, Ipswich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and easy access to the cruise terminal. Could walk if good weather and not much luggage, but we used a taxi b
Stayed 1 night in Feb 2024
Response from Josh on Apr 18, 2024
Good morning, thank you for your stay and leaving us a positive review we hope to see you again soon, Josh Ibis team

8/10 Good

Lois

Liked: Cleanliness, staff & service
It was head and shoulders above Ibis Budget Souhampton
Stayed 2 nights in Apr 2024
Response from Faye on Apr 12, 2024
Good Morning,i am so glad to hear you enjoyed your stay here with us ! we look forward to seeing you again soon !

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and price
Stayed 1 night in Apr 2024
Response from Eleanor on Apr 10, 2024
Hi Grant, thank you so much for your rating, we thank you for choosing Ibis and hope that we will be welcoming you on your return in the near future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
so close to train station
Stayed 3 nights in Apr 2024
Response from josh on Apr 10, 2024
Good morning, thank you for your stay and leaving us a high score we do appreciate it and hope to see you again soon, josh Ibis team

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We found the ibis really nice all staff very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Twinslee Fernandes on Apr 8, 2024
Dear Guest,Thank you for your kind words and for choosing to stay with us at ibis. We're thrilled to hear that you found your experience enjoyable and that our staff made a positive impression with their friendliness and helpfulness.Your feedback reinforces our commitment to providing exceptional service.We appreciate your support and hope to have the pleasure of welcoming you back to ibis for another pleasant stay in the future.Best RegardsTwinslee FernandesFront Office Team Leader

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for cruise port
Stayed 1 night in Mar 2024
Response from Clau on Mar 28, 2024
Good Morning,Thank you for your feedback, we are so glad you found us convenient for your little break before or after your cruise.We hope we can have you back in the future.Warm regards,Ibis team

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the proximity of this hotel to the shopping mall and the old town. When we arrived another couple had asked the front desk to arrange a taxi to the port terminal. The clerk directed them to a terminal on the desk which wouldn't accept their phone number. Fortunately another operative (Madie) took over and arranged a taxi for them. Which is the customer service I would expect. Maybe the first clerk was training. Our stay was very enjoyable and we would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Faye on Mar 27, 2024
Good Morning,thank you so much for your review your feedback is great appreciated - we love to hear back from our guests ! your comfortability is our top priority ! our location is something that we pride ourselves on and we are so glad to hear you could enjoy this with us.the tablet on the desk is used for the ease of yourselves and can be very effective in this instance this may have not been the case, but we are so glad both members of staff we able to aid in different ways. kind regards

10/10 Excellent

Sara-Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, close to city centre and friendly staff
Stayed 1 night in Mar 2024
Response from Faye on Mar 27, 2024
Good Morning,thank you so much for your review your feedback is great appreciated - we love to hear back from our guests ! your comfortability is our top priority !kind regards

10/10 Excellent

KING WING

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the cruise ship terminal, coach terminal and train station. A lot of shops and restaurants near by. The downside is the room is small but it is fine for 1 night stay. Breakfast is good.
Stayed 1 night in Mar 2024
Response from Josh on Mar 26, 2024
Good morning, thank you for your stay and positive comments it is very much appreciated and we hope to see you again soon, Josh Ibis team

8/10 Good

David, Huntingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josh on Mar 26, 2024
Good morning, thank you for your stay at Ibis and scoring us highly, hope to see you again shortly. Josh Ibis team

8/10 Good

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Faye on Mar 15, 2024
Good Morning,thank you so much for your review your feedback is greatly appreciated and we look forward to seeing you sometime again soon.kind regards

6/10 Okay

Debbie

Travelled with partner
Disliked: Property conditions & facilities
Outdated rooms. Bathroom grubby and towels rough x
Stayed 1 night in Mar 2024
Response from josh on Mar 10, 2024
Good morning, I am sorry to hear you weren't happy with the rooms, we are making improvements here and there. We do hope to see you again shortly to give you a better stay than the last. Josh Ibis team

8/10 Good

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Faye Graham on Mar 7, 2024
Good Morning,thank you so much for your review and your feedback !kind regards

10/10 Excellent

Tony

Stayed 1 night in Feb 2024
Response from Josh on Mar 5, 2024
Good morning, thank you for scoring us highly we appreciate the positive feedback and hope to see you again shortly. Josh Ibis team

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the Cruise Terminal.
Stayed 1 night in Feb 2024
Response from josh on Feb 27, 2024
Good morning, our location is a huge benefit to us being located near the city center and the ports. We hope to see you again soon, Josh ibis team

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from josh on Feb 27, 2024
Good morning, thank you for scoring us highly we do appreciate it and hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eleanor on Feb 25, 2024
Hi David, thank you so much for your four star rating, much appreciated, we look forward to welcoming you back in the future. Many thanks,

10/10 Excellent

Rosemarie, Calgary

Liked: Cleanliness, staff & service
About 15 minutes walk from hotel to cruise terminal. Shout out to Josh front desk and b’fast and to Eleanor waitress. terrific. Breakfast great. Very affordable - booked weeks ago and stayed 2 nights. Ask for quiet room away from elevator.
Stayed 2 nights in Feb 2024
Response from josh on Feb 14, 2024
Good morning, thank you for your stay and glad you had a good stay with us. I appreciate the shout out and will let Eleanor know as well, we hope to see you again shortly. Josh Ibis team

6/10 Okay

Raj

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for, the bedroom was very very tight. No room to move around especially if you’re sharing. The room needed a deep clean as there was dust which aggravated my allergies. I will not be staying here again.
Stayed 2 nights in Feb 2024
Response from josh on Feb 6, 2024
Good morning, we are sorry to hear that the cleanliness of your room was not satisfactory. I can assure you we do room checks to make sure rooms are clean and ready for guests, however this can be missed sometimes and we apologise. We do hope to see you again to provide a better stay than the last. Josh Ibis team

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely clean. Walking distance to mall. Some even walked to cruise ship. I did not. 7-pound trip to port by taxi (10-minute drive). However, no hot water in am before cruise. Not good in January. McDonalds and Fridays in the same court as hotel. If you get in early try these. The restaurant is just average.
Stayed 1 night in Jan 2024
Response from josh on Feb 6, 2024
Good morning, thank you for your positive comments we do strive to provide guests with a clean and comfortable room. We do have a good location, close to local amenities and transport links. We do hope to see you again in the future. Josh Ibis team

2/10 Terrible

Ifeoluwa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water for bathing,could not bath for 3 days of my stay
Stayed 3 nights in Jan 2024
Response from josh on Feb 3, 2024
Good afternoon, I am so sorry about the hot water situation I can assure you it has now been fixed and we sincerely apologise for the inconvenience. Hope to see you again to provide you with a better stay than the last. josh Ibis team

10/10 Excellent

Sabine

Stayed 1 night in Jan 2024
Response from Faye Graham on Mar 21, 2024
Good morning,thank you so much for your review your feedback is appreciated.kind regards

10/10 Excellent

Rosaria

Liked: Cleanliness, staff & service, property conditions & facilities
Customer serves excellent
Response from Faye on Jan 30, 2024
Good Morning-we are so happy to hear this is the case your feedback is appreciated and and we are thankful that you enjoyed your stay here with us at ibis Southampton

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Convenient hotel for the station and shops etc. Room satisfactory but same as last visit in October the Room key was disabled at 11AM or before when we could stay in Room until 12.
Stayed 1 night in Jan 2024
Response from Faye on Jan 27, 2024
Good Afternoon,we glad to hear you enjoyed the location of your stay with our key cards we understand the frustration this could cause if the key card is near anything like phones or credit card or any magnetic this can disable to cards, we would be more then happy to reset your key card if it turns itself off before your checkout time.kindest regards

8/10 Good

Peter, Yatton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Eleanor on Jan 26, 2024
Dear Peter, thank you for your rating, we appreciate your feed back. Thank you,

6/10 Okay

Colleen

Liked: Cleanliness, staff & service
Great service but dlightly worn condition
Rm 204 near the elevator had loose piece in the air system and it rattled.
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 21, 2024
Good afternoon, thank you for your feed back this is so important to us and helpful to alert us where improvement is needed. We look forward to welcoming you back in the future.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit
Just one night was comfortable and quiet not much choice on the tv but did not watch much
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 21, 2024
Good afternoon, thank you for your feed back, this is so important to us, so glad that you found the hotel accommodating. We look forward to welcoming you back in the future. Many thanks,

10/10 Excellent

Diane

Travelled with group
Friendly staff
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 21, 2024
Good afternoon, thank you for taking the time to submit this review. So happy that you have had a satisfactory time at the hotel and that you found the staff friendly. Feed back is very important, we look forward to welcoming you back in the future, many thanks

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice but….
Room was small but did the job. Bathroom looked tired. Staff were all super friendly. Breakfast was nice. Scrambled egg looked disgusting. Loads of it looked old and grim. I’ve stay for the night. Wouldn’t want to stay longer.
Stayed 1 night in Jan 2024
Response from Faye on Jan 17, 2024
Good Morning,thank you so much for your feedback we are sorry to hear the breakfast was not the standard we strive for we can assure you the items on the breakfast is replenished frequently however this will be discussed with the chef and acted on. we look forward to seeing you again soon. kind regards

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop over before boarding cruise
Stayed 1 night in Jan 2024
Response from Faye on Jan 17, 2024
Good Morning,i am so glad to hear you enjoyed your stay we appreciate your feedback and hope to see you again.kind regards

10/10 Excellent

Paul

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay would recommend
Stayed 1 night in Jan 2024
Response from Faye on Jan 17, 2024
Good Morning,i am so glad to hear that you have had a good stay with us here at ibis. we look forward to seeing you again here at ibis.kind regards

8/10 Good

Tim

Stayed 1 night in Jan 2024
Response from Faye on Jan 17, 2024
Good Morning,thank you so much for your review, we look forward to seeing you again soon here at ibis.kind regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great staff, super friendly and attentive. Very comfortable bed and linen. Very clean. What more could you want?
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 12, 2024
Hi David, Thank you for taking the time to submit your feed back, this is so important and we are very grateful.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 12, 2024
Hi Joannne, Thank you for taking the time to submit your feed back, this is so important to us and we are very grateful. Thank you

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay and it’s close to city centre
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 12, 2024
Hi Diane, Thank you for taking the time to submit your feed back, this is very important to us. Thank you

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very good. It was clean, convenient and breakfast was great! Thanks very much!
Response from Eleanor on Feb 11, 2024
Good afternoon Penny, Thank you for your feed back, so glad that you have enjoyed your stay with us, we look forward to welcoming you back in the future, kind regards,

6/10 Okay

Gary

Stayed 1 night in Nov 2023
Response from Eleanor on Dec 30, 2023
Good morning, thank you for taking the time to submit your feed back regarding your stay with us. Kind regards

6/10 Okay

Jeremy Linnane

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from krists on Dec 20, 2023
good morning, thank you for leaving your feedback, hope to see you again kindest regards

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Eleanor on Jan 12, 2024
Hi Catherine, thank you for taking the time to submit this rating, your feed back is important to us, see you in the future, thank you.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location between train station and cruise port. Major shopping just a couple blocks away.
Response from josh on Feb 6, 2024
Good morning, thank you for your positive comments our location is a big advantage to us and we do hope to see you again soon. Josh Ibis team

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Unimpressed
Bed wasrock hard same with pillows
Stayed 1 night in Dec 2023
Response from Josh on Dec 11, 2023
Good Morning, I am so sorry your experience was not completely satisfactory. The beds are of industry standards but I appreciate not everyone will find them comfortable. Once again we do apologise and hope to see you again soon, Josh Ibis team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Eleanor on Feb 8, 2024
Good morning, thank you for this five star rating, we look forward to welcoming you back in the future.

10/10 Excellent

Jacquelyn

Stayed 1 night in Dec 2023
Response from Josh on Dec 6, 2023
Good Afternoon, we appreciate your high score and do hope to see you again soon to provide the same excellent stay and service as the last stay. Josh ibis team

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Josh on Dec 6, 2023
Good Afternoon, we appreciate your high score and do hope to see you again soon to provide the same excellent stay and service as the last stay. Josh ibis team

2/10 Terrible

Shaheen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 5, 2023
Good morning, thank you for your honest review

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel bedroom was very damp and poor looking. The bathroom had recently been decorated but getting in and out of the shower was not easy with nothing to hold onto. The hotel is in a fantastic position for shopping.
Stayed 1 night in Dec 2023
Response from krists on Dec 5, 2023
Good morning, thank you for your honest review, I'm sorry to hear that your stay didn't meet your expectations. we do strive to meet all our guest expectations. We hope to see you againkindest regards

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas shopping
Over night stop for Christmas shopping, staff are friendly cooked chips for us even though kitchen was closed. Room was your typical Ibis room ,small but comfty , breakfast was good plenty of choice
Stayed 1 night in Nov 2023
Response from josh on Dec 1, 2023
Good Afternoon, thank you for the positive comments we do appreciate it and hope to see you again soon.

8/10 Good

Henry

Stayed 1 night in Nov 2023
Response from Julia on Dec 18, 2023
Good Morning, we are pleased to hear that you had a good stay with us here at ibis. We are grateful for your feedback and we hope to see you again soon!

6/10 Okay

Robert

Liked: Cleanliness, staff & service
It was what it was
Stayed 2 nights in Nov 2023
Response from josh on Dec 1, 2023
Good Afternoon, we strive to provide an excellent stay and service we do apologise if the stay was not completely satisfactory. We do hope to see you again soon.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ideal stay for anyone going on a cruise holiday. Situated just across the road from passenger terminals. Staff were very helpful and friendly. This is our go to hotel when we go cruising from Southampton.
Stayed 1 night in Nov 2023
Response from Faye on Nov 27, 2023
Good Morning,thank you for your review. this is valued and appreciated greatly, we are glad to hear you enjoyed you stay here at ibis and look forward to seeing you again soon