All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We found the ibis really nice all staff very friendly and helpful
Ann
Stayed 3 nights in Apr 2024
Response from Twinslee Fernandes on Apr 8, 2024
Dear Guest,Thank you for your kind words and for choosing to stay with us at ibis. We're thrilled to hear that you found your experience enjoyable and that our staff made a positive impression with their friendliness and helpfulness.Your feedback reinforces our commitment to providing exceptional service.We appreciate your support and hope to have the pleasure of welcoming you back to ibis for another pleasant stay in the future.Best RegardsTwinslee FernandesFront Office Team Leader
Good Morning,Thank you for your feedback, we are so glad you found us convenient for your little break before or after your cruise.We hope we can have you back in the future.Warm regards,Ibis team
We enjoyed the proximity of this hotel to the shopping mall and the old town. When we arrived another couple had asked the front desk to arrange a taxi to the port terminal. The clerk directed them to a terminal on the desk which wouldn't accept their phone number. Fortunately another operative (Madie) took over and arranged a taxi for them. Which is the customer service I would expect. Maybe the first clerk was training. Our stay was very enjoyable and we would recommend this hotel.
Chris
Stayed 1 night in Mar 2024
Response from Faye on Mar 27, 2024
Good Morning,thank you so much for your review your feedback is great appreciated - we love to hear back from our guests ! your comfortability is our top priority ! our location is something that we pride ourselves on and we are so glad to hear you could enjoy this with us.the tablet on the desk is used for the ease of yourselves and can be very effective in this instance this may have not been the case, but we are so glad both members of staff we able to aid in different ways. kind regards
Affordable, close to city centre and friendly staff
Sara-Jayne
Stayed 1 night in Mar 2024
Response from Faye on Mar 27, 2024
Good Morning,thank you so much for your review your feedback is great appreciated - we love to hear back from our guests ! your comfortability is our top priority !kind regards
Close to the cruise ship terminal, coach terminal and train station. A lot of shops and restaurants near by. The downside is the room is small but it is fine for 1 night stay. Breakfast is good.
KING WING
Stayed 1 night in Mar 2024
Response from Josh on Mar 26, 2024
Good morning, thank you for your stay and positive comments it is very much appreciated and we hope to see you again soon, Josh Ibis team
Good Morning,thank you so much for your review your feedback is greatly appreciated and we look forward to seeing you sometime again soon.kind regards
6/10 Okay
Debbie
Travelled with partner
Mar 9, 2024
Disliked: Property conditions & facilities
Outdated rooms. Bathroom grubby and towels rough x
Debbie
Stayed 1 night in Mar 2024
Response from josh on Mar 10, 2024
Good morning, I am sorry to hear you weren't happy with the rooms, we are making improvements here and there. We do hope to see you again shortly to give you a better stay than the last. Josh Ibis team
Hi David, thank you so much for your four star rating, much appreciated, we look forward to welcoming you back in the future. Many thanks,
10/10 Excellent
Rosemarie, Calgary
Feb 13, 2024
Liked: Cleanliness, staff & service
About 15 minutes walk from hotel to cruise terminal. Shout out to Josh front desk and b’fast and to Eleanor waitress. terrific. Breakfast great. Very affordable - booked weeks ago and stayed 2 nights. Ask for quiet room away from elevator.
Rosemarie
Stayed 2 nights in Feb 2024
Response from josh on Feb 14, 2024
Good morning, thank you for your stay and glad you had a good stay with us. I appreciate the shout out and will let Eleanor know as well, we hope to see you again shortly. Josh Ibis team
You get what you pay for, the bedroom was very very tight. No room to move around especially if you’re sharing. The room needed a deep clean as there was dust which aggravated my allergies. I will not be staying here again.
Raj
Stayed 2 nights in Feb 2024
Response from josh on Feb 6, 2024
Good morning, we are sorry to hear that the cleanliness of your room was not satisfactory. I can assure you we do room checks to make sure rooms are clean and ready for guests, however this can be missed sometimes and we apologise. We do hope to see you again to provide a better stay than the last. Josh Ibis team
6/10 Okay
Linda
Feb 4, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely clean. Walking distance to mall. Some even walked to cruise ship. I did not. 7-pound trip to port by taxi (10-minute drive). However, no hot water in am before cruise. Not good in January. McDonalds and Fridays in the same court as hotel. If you get in early try these. The restaurant is just average.
Linda
Stayed 1 night in Jan 2024
Response from josh on Feb 6, 2024
Good morning, thank you for your positive comments we do strive to provide guests with a clean and comfortable room. We do have a good location, close to local amenities and transport links. We do hope to see you again in the future. Josh Ibis team
No hot water for bathing,could not bath for 3 days of my stay
Ifeoluwa
Stayed 3 nights in Jan 2024
Response from josh on Feb 3, 2024
Good afternoon, I am so sorry about the hot water situation I can assure you it has now been fixed and we sincerely apologise for the inconvenience. Hope to see you again to provide you with a better stay than the last. josh Ibis team
10/10 Excellent
Sabine
Jan 31, 2024
Sabine
Stayed 1 night in Jan 2024
Response from Faye Graham on Mar 21, 2024
Good morning,thank you so much for your review your feedback is appreciated.kind regards
Good Morning-we are so happy to hear this is the case your feedback is appreciated and and we are thankful that you enjoyed your stay here with us at ibis Southampton
6/10 Okay
Susan
Travelled with partner
Jan 27, 2024
Liked: Staff & service
Convenient hotel for the station and shops etc. Room satisfactory but same as last visit in October the Room key was disabled at 11AM or before when we could stay in Room until 12.
Susan
Stayed 1 night in Jan 2024
Response from Faye on Jan 27, 2024
Good Afternoon,we glad to hear you enjoyed the location of your stay with our key cards we understand the frustration this could cause if the key card is near anything like phones or credit card or any magnetic this can disable to cards, we would be more then happy to reset your key card if it turns itself off before your checkout time.kindest regards
Dear Peter, thank you for your rating, we appreciate your feed back. Thank you,
6/10 Okay
Colleen
Jan 20, 2024
Liked: Cleanliness, staff & service
Great service but dlightly worn condition
Rm 204 near the elevator had loose piece in the air system and it rattled.
Colleen
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 21, 2024
Good afternoon, thank you for your feed back this is so important to us and helpful to alert us where improvement is needed. We look forward to welcoming you back in the future.
Just one night was comfortable and quiet not much choice on the tv but did not watch much
Barry
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 21, 2024
Good afternoon, thank you for your feed back, this is so important to us, so glad that you found the hotel accommodating. We look forward to welcoming you back in the future. Many thanks,
10/10 Excellent
Diane
Travelled with group
Jan 19, 2024
Friendly staff
Diane
Stayed 1 night in Jan 2024
Response from Eleanor on Jan 21, 2024
Good afternoon, thank you for taking the time to submit this review. So happy that you have had a satisfactory time at the hotel and that you found the staff friendly. Feed back is very important, we look forward to welcoming you back in the future, many thanks
8/10 Good
Duncan
Travelled with family
Jan 13, 2024
Liked: Cleanliness, staff & service, room comfort
Nice but….
Room was small but did the job. Bathroom looked tired. Staff were all super friendly. Breakfast was nice. Scrambled egg looked disgusting. Loads of it looked old and grim. I’ve stay for the night. Wouldn’t want to stay longer.
Duncan
Stayed 1 night in Jan 2024
Response from Faye on Jan 17, 2024
Good Morning,thank you so much for your feedback we are sorry to hear the breakfast was not the standard we strive for we can assure you the items on the breakfast is replenished frequently however this will be discussed with the chef and acted on. we look forward to seeing you again soon. kind regards
This hotel was very good. It was clean, convenient and breakfast was great! Thanks very much!
Penny
Response from Eleanor on Feb 11, 2024
Good afternoon Penny, Thank you for your feed back, so glad that you have enjoyed your stay with us, we look forward to welcoming you back in the future, kind regards,
6/10 Okay
Gary
Dec 23, 2023
Gary
Stayed 1 night in Nov 2023
Response from Eleanor on Dec 30, 2023
Good morning, thank you for taking the time to submit your feed back regarding your stay with us. Kind regards
6/10 Okay
Jeremy Linnane
Travelled with family
Dec 19, 2023
Liked: Cleanliness
Jeremy Linnane
Stayed 2 nights in Dec 2023
Response from krists on Dec 20, 2023
good morning, thank you for leaving your feedback, hope to see you again kindest regards
10/10 Excellent
Catherine
Dec 16, 2023
Catherine
Stayed 1 night in Dec 2023
Response from Eleanor on Jan 12, 2024
Hi Catherine, thank you for taking the time to submit this rating, your feed back is important to us, see you in the future, thank you.
Great location between train station and cruise port. Major shopping just a couple blocks away.
Eric
Response from josh on Feb 6, 2024
Good morning, thank you for your positive comments our location is a big advantage to us and we do hope to see you again soon. Josh Ibis team
6/10 Okay
Andrew
Travelled with family
Dec 10, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Unimpressed
Bed wasrock hard same with pillows
Andrew
Stayed 1 night in Dec 2023
Response from Josh on Dec 11, 2023
Good Morning, I am so sorry your experience was not completely satisfactory. The beds are of industry standards but I appreciate not everyone will find them comfortable. Once again we do apologise and hope to see you again soon, Josh Ibis team
Good morning, thank you for this five star rating, we look forward to welcoming you back in the future.
10/10 Excellent
Jacquelyn
Dec 5, 2023
Jacquelyn
Stayed 1 night in Dec 2023
Response from Josh on Dec 6, 2023
Good Afternoon, we appreciate your high score and do hope to see you again soon to provide the same excellent stay and service as the last stay. Josh ibis team
10/10 Excellent
William
Dec 4, 2023
William
Stayed 1 night in Dec 2023
Response from Josh on Dec 6, 2023
Good Afternoon, we appreciate your high score and do hope to see you again soon to provide the same excellent stay and service as the last stay. Josh ibis team
The hotel bedroom was very damp and poor looking. The bathroom had recently been decorated but getting in and out of the shower was not easy with nothing to hold onto.
The hotel is in a fantastic position for shopping.
Karen
Stayed 1 night in Dec 2023
Response from krists on Dec 5, 2023
Good morning, thank you for your honest review, I'm sorry to hear that your stay didn't meet your expectations. we do strive to meet all our guest expectations. We hope to see you againkindest regards
Over night stop for Christmas shopping, staff are friendly cooked chips for us even though kitchen was closed. Room was your typical Ibis room ,small but comfty , breakfast was good plenty of choice
Teresa
Stayed 1 night in Nov 2023
Response from josh on Dec 1, 2023
Good Afternoon, thank you for the positive comments we do appreciate it and hope to see you again soon.
8/10 Good
Henry
Nov 28, 2023
Henry
Stayed 1 night in Nov 2023
Response from Julia on Dec 18, 2023
Good Morning, we are pleased to hear that you had a good stay with us here at ibis. We are grateful for your feedback and we hope to see you again soon!
6/10 Okay
Robert
Nov 25, 2023
Liked: Cleanliness, staff & service
It was what it was
Robert
Stayed 2 nights in Nov 2023
Response from josh on Dec 1, 2023
Good Afternoon, we strive to provide an excellent stay and service we do apologise if the stay was not completely satisfactory. We do hope to see you again soon.
This ideal stay for anyone going on a cruise holiday. Situated just across the road from passenger terminals. Staff were very helpful and friendly. This is our go to hotel when we go cruising from Southampton.
Keith
Stayed 1 night in Nov 2023
Response from Faye on Nov 27, 2023
Good Morning,thank you for your review. this is valued and appreciated greatly, we are glad to hear you enjoyed you stay here at ibis and look forward to seeing you again soon