Outdoor pool

Reviews of Magnuson Hotel Sand Springs - Tulsa West

2.5 out of 5
Magnuson Hotel Sand Springs - Tulsa West
211 S Lake Drive, Sand Springs, OK

Reviews

7.6

Good

Rating 10 - Excellent. 161 out of 474 reviews" "
Rating 8 - Good. 162 out of 474 reviews" "
Rating 6 - Okay. 73 out of 474 reviews" "
Rating 4 - Poor. 47 out of 474 reviews" "
Rating 2 - Terrible. 31 out of 474 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jormeh

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches in my room and no cold water in my sink area only hot.
Stayed 1 night in Feb 2024
Response from Rebecca K. on Feb 26, 2024
Thank you so much for staying with us. This review is a bit confusing. I see that you came to the hotel and booked into a room with one of my front desk agents. I see that you wanted a 2nd night and for that you booked online. If the room was as bad as you are claiming it to be then why would you book for a 2nd night? I wish you would have informed my staff about your problems when you reserved your 2nd night or when you spoke to housekeeping or even the multiple times you had walked by our front desk during your stay. We are unable to fix problems if guests do not let us know there are problems to be fixed. We would have gladly helped you in any way you needed. I talked to my housekeeper about your situation and she stated to me when she asked you about needing service for your room you declined and only took towels. She said that you seemed happy and didn't tell her you had any problems. If you had issues that would have been the perfect time to let someone know so we could have fixed them. She and I personally checked your room after you left this review and we did not find any of the issues you have mentioned. I am so sorry but I am going to go ahead and count this review as false. No evidence has been shown to support your claims. I hope you have a great rest of your week ahead.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, with a very reasonable price,, no breakfast, but that’s fine with me!!
Stayed 2 nights in Feb 2024
Response from Rebecca K. on Feb 21, 2024
Thank you so much for staying with us. We appreciate the 5 out of 5 review of our property. Even though breakfast isn't a necessity for you I would like to apologize for my staff not letting you know about our grab-n-go breakfast we offer each morning from 6a-9a. It's not a full breakfast but a decent little pick-me-up to get your day started. We hope to see you whenever you come back into town. Have a great rest of your week!

10/10 Excellent

Nahum

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Rebecca K. on Feb 14, 2024
Thank you so much for staying with us. We appreciate your business. If you are ever back in the area we hope you will stay with us again. Have a great rest of your Valentine's Day!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebecca K. on Feb 9, 2024
Thank you so much for staying with us. We appreciate the 5 out of 5 review of our hotel. We hope to see you again. Have a great weekend ahead!

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Rebecca K. on Jan 13, 2024
Thank you so much for staying with us. We appreciate your 5 out of 5 review of our hotel. We hope to see you again in the future. Have a wonderful New Year. Stay safe and warm!

4/10 Poor

Tiffany

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well it was a variety of things. First, the grab and go breakfast. We stayed for two nights and went to go get the grab and go breakfast. I asked about a few more yogurts and the front desk said that she had given us enough for 5 people (when she actually got us three). I have a little girl that is all she wanted was the yogurt but I felt both mornings that they thought I was trying to “steal” more items from the grab and go breakfast. They took my room number to verify I had five people. Second, the blankets on the bed were very thin. It was a sheet, a very thin blanket and then a very thin comforter. The shampoos and soaps were very cheep and watered down. We asked for extra towels and they were hesitant to give us more. The good things are there was a microwave and a refrigerator in the room. And when I asked for coffee in the afternoon (I thought the pot had some in it since it was already out) the counter person was willing to make some but I told her there was no need. I travel a lot and take mini vacations with the kids. It would have been nice to have some coupons that went along with the hotel to take the kids and help save money (since the hotel was $200) Just to help families out and advertise for businesses around the area. The staff was ok but I wouldn’t consider friendly. I just didn’t enjoy my time, I won’t be back. I guess it would be ok, for someone that just needed a nights rest but not for a family on vacation.
Response from Rebecca K. on Jan 9, 2024
We appreciate each person that leaves us a review of our hotel because it helps us make our hotel better for the next guest. However this review is unfortunately false. I hate when people make false reviews of our hotel because it leaves a negative outlook on our hotel. Potential guest will read the review and decide to not stay with us based on a false narrative. We have a sign posted as you walk in that states our hotel has audio and video recording going on at all times. I was able to watch the cameras to find out if what you were saying in this review was in fact true or not. I do not understand what was wrong with our Grab-N-Go breakfast. Both days you came down to the desk for the breakfast, ME and my staff was very courteous to you. I was the one who asked you what room you were in. We take account of each room that comes and gets breakfast and how many people in the room get the breakfast so we are able to keep proper inventory. You were the one who stated how many people were in your room both days. You told me it was 2 adults and 3 kids, and my staff the day before that it was you, your husband and 3 kids. I watched as we both gave you an equal amount of items per each person in the room. This includes 1 juice, 1 water, 1 fruit, 1 granola bar, 1 muffin and 1 yogurt each day. You did request an extra yogurt if your daughter wanted one and my staff stated that she gave you enough for 5 people. We never felt you were trying to “steal” anything from us or felt that you had a problem with our breakfast. We just simply gave you what our Grab-N-Go consist of.I can agree that we need to upgrade our blankets. If you needed more blankets we would have gladly gave you some just like we did the towels. We were never hesitant to give you anything you needed for your room. You are the 1st complaint that I have received about our soap/shampoo being cheap and watered down. I believe we have quality soap and shampoo. I will be looking into this matter more.I do not know what “coupons” we could have given you. You do understand that we are not resort or high end hotel right? We are a small economy hotel that offers great affordable rates to people and families passing though. All of our staff here at the hotel is very friendly to all of our guests that stay with us and I am so sorry you felt we were not friendly to you. We did accommodate all of your needs and your room was very nice and clean when you checked in. I would also like to point out that you stated to me that you took off all of the linens on both beds and placed them in the tub. When housekeeping went to that room they realized it was because the beds had been peed in. Have a wonderful rest of your week ahead!

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca K. on Dec 31, 2023
Thank you so much for staying with us. We appreciate the 5 out of 5 review of our hotel. We hope to see you again in the future. Have a happy New Year.

8/10 Good

Nena

Stayed 1 night in Nov 2023
Response from Rebecca K. on Dec 31, 2023
Thank you so much for staying with us. We appreciate the 4 out of 5 review of our hotel. We hope to see you again in the future. Have a Merry Christmas and a happy New Year.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Rebecca K. on Nov 1, 2023
Thank you so much for staying with us. We appreciate your 8 out of 10 review of our hotel. We hope to see you again in future. Have a great rest of your week!

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager is absolutely one of the best customer service persons I have ever met at any hotel facility. She was very kind, courteous, friendly, and happy. It was a real pleasure to be at a hotel with great, friendly people. The room had an odd odor that came from the airconditioner. We bought some frabrize and sprayed. It helped. The airconditioner may need cleaning. That is the only problem we had. Everything else was good.
Stayed 3 nights in Oct 2023
Response from Rebecca K. on Oct 15, 2023
Thank you so much for staying with us. We truly appreciate the kind review of out hotel and staff. I will gladly let everyone know how great of a job they are doing. I am sorry to hear about the AC smelling. I will let maintenance know about this issue so we can get it resolved quickly. We hope to see you again whenever you come to town. Have a great week ahead.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great employees, the pattern on the stairs was a problem for me, and the AC wasn't really working well
Stayed 2 nights in Sep 2023
Response from Rebecca K. on Oct 2, 2023
Thank you for staying with us. We appreciate the 4 out of 5 review of our hotel. I am sorry about AC not working well. I have spoke to maintenance about the AC problem and it has been corrected. The pattern on the stairs is the same pattern in the hallways. I am sorry they were a problem. If you would like, you can contact the hotel and ask to speak to the manager about the pattern. I am very interested to know why it bothered you. You might not be the only one who has had this problem and maybe I can fix it. I hope you have a great week ahead! We hope to see you again in future.

4/10 Poor

Sonja

Travelled with family
Disliked: Room comfort
Thumbs down.
The beds were SO hard!! I had to take some ibuprofen just so my bones wouldnt hurt so bad. Felt like one inch of padding over a hard board. If my husband had been there, he could not have stayed the night on that bed. Never again!
Stayed 2 nights in Sep 2023
Response from Rebecca K. on Oct 2, 2023
Thank you so much for staying with us. I am very sorry to hear that your bed was so hard. I will take this information and try to get it resolved so we don't have more issues in the future. I'm sorry to hear you won't be staying with us in future. I hope you have a wonderful week ahead!

6/10 Okay

Brett

Disliked: Room comfort
Room smelled horrible, roaches in the room
Stayed 1 night in Sep 2023
Response from Rebecca K. on Oct 2, 2023
Thank you so much for staying with us. We appreciate the 6 out of 10 review of our hotel. I am so sorry to hear that your room smelled horrible and you saw roaches. I checked your account and I didn't see where you talked to anyone about your problem. It is best to let the staff know that you have a problem so we can be able to address it quickly, especially if you saw a roach. Our maintenance team came in and moved everything around in that room and didn't find any roaches. I contacted our exterminator just in case and he came out and sprayed the room. Housekeeping has also been notified about the smell in the room. This is not a normal occurrence at our hotel and I do hope this doesn't detour you from staying with us again. Again I apologize for everything. Have a great week ahead!

6/10 Okay

Rebecca

Stayed 1 night in Sep 2023
Response from Rebecca K. on Nov 1, 2023
Thank you so much for staying with us. We appreciate your 3 out of 5 review of our hotel. If there was anything we could have done to make your stay more enjoyable please do not hesitate to contact the hotel so we can fix any issues we may have. We hope to see you again in future. Have a great rest of your week!

2/10 Terrible

Verified traveller

Stay away!
Checked in about 11:00 PM. Thought I would turn on the TV to wind down some. The TV didn't work. I turned on the air conditioner and it seemed to work somewhat. Went ahead and went to bed around midnight. I went to sleep and sometime later a loud bang woke me. The air conditioner had stopped working. I went back to sleep and around 2:00 AM some loud talking and laughing from outside woke me. Then someone started revving their engine and playing loud music. This went on until I got up around 4:30, packed up my stuff and left. On my way out I told the night manager about the ruckus outside and he went out and told them to "hold it down a little". I said thanks but that I was leaving. As I was driving away the night manager was standing out front smoking a cigarette. I'm sure the party people were still going. Bad news for the other people who were trying to sleep. I'll never be back to this hotel.
Stayed 1 night in Sep 2023
Response from Rebecca K. on Sep 26, 2023
Thank you so much for staying with us. I am very sorry to hear about all the problems you had with our hotel. This is a very uncommon occurrence. Did you let the staff at the desk know you had a problem with the AC and the TV? We would have gladly came to fix your TV or move you to a different room. Once you checked out of that room we rented it the following night to someone for a week and they have yet to come and say anything about the TV or the AC. I do see that you checked in on Saturday night. We had a really bad thunderstorm hit us that night. I watched the cameras to verify the commotion you mentioned at 2am. At 1:54am it was pouring rain and lightening hit the hotel, took out our camera system and much of our power until 5am. It must have been later in the morning when the people were being loud. My staff did say they spoke to someone outside about the noise and told them they needed to stop the noise. After that he did go check out the front side of the hotel and had a smoke. I am unsure why it is a problem for my staff to smoke outside. I am sorry to hear that you will not be back to our hotel. I hope you have a great week ahead. Again I am sorry for the troubles you had.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
She got off the phone quickly when I arrived and t
She got off the phone quickly when I arrived and took care of me. Room was spacious clean. The grounds were clean. The people took time to take care of you. I felt safe in this place.
Stayed 2 nights in Sep 2023
Response from Rebecca K. on Sep 26, 2023
Thank you so much for staying with us. We appreciate the 10 out of 10 review of our hotel. My staff will be excited to hear how you enjoyed your stay. I hope you have a great week ahead. We hope to see you again in future.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satified
Staff is friendly and helpful.
Stayed 1 night in Sep 2023
Response from Rebecca K. on Sep 13, 2023
Thank you so much for staying with us. We appreciate the 10 out of 10 review of our hotel. I am very glad to see that you enjoyed your stay with us. We hope to see you again if you are ever back in town. Have a great rest of your week!

10/10 Excellent

Scott

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rebecca K. on Sep 12, 2023
Thank you so much for staying with us! We really appreciate the 5 out of 5 review. If you're ever back in town we hope to see you again! Have a great rest of your week!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great Stay!
Stayed 1 night in Aug 2023
Response from Rebecca K. on Aug 29, 2023
Thank you so much for staying with us. We appreciate the 10 our of 10 review of our hotel. We hope to see you again in future. Have a great week ahead!

2/10 Terrible

Eliz

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rebecca K. on Aug 25, 2023
Thank you so much for staying with us. I am very concerned to see this 1 out of 5 review of our hotel. I looked up your account and I did not find any notes showing any issues you may have had. I am very sorry you had problems at our hotel. It is always best to contact the front desk when having problems so we may address them. Please do not hesitate to contact us so we may be able to find out what your issues were and fix them so another guest wont have the same. I hope you have a great weekend ahead! Hope to hear from you soon!

8/10 Good

WILLIAM

Liked: Cleanliness, room comfort
Magnuson review
Overall good value. The room was clean which is important.
Stayed 3 nights in Aug 2023
Response from Rebecca K. on Aug 22, 2023
Thank you so much for staying with us. We appreciate the 8 out of 10 review. We hope that you have a great rest of your week and we hope to see you again in future.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rebecca K. on Aug 15, 2023
Thank you so much for staying with us. We appreciate the 10 out of 10 review of our hotel. We look forward to seeing you again when you are in town. Have a great rest of your week!

10/10 Excellent

Sara

Stayed 1 night in Aug 2023
Response from Rebecca K. on Aug 15, 2023
Thank you so much for staying with us. We appreciate the 10 out of 10 review of our hotel. We look forward to seeing you again when you are in town. Have a great rest of your week!

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
The staff was very friendly and the hotel was nice. It looked a little sketchy at first, but we didn’t have any issues. The bed was our only complaint, it was very uncomfortable. The Chinese restaurant next door was delicious.
Stayed 1 night in Aug 2023
Response from Rebecca K. on Aug 9, 2023
Thank you so much for staying with us. We appreciate the 8 out of 10 review. I am very sorry to hear about our beds being so uncomfortable. I will be giving this info to upper management. I am glad that you had a great stay otherwise. We hope to see you again if you are ever back in town. Have a great rest of your week!

6/10 Okay

Darion

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rebecca K. on Aug 7, 2023
Thank you so much for staying with us. We appreciate the 6 out of 10 review. If there was anything we could have done to make your stay more comfortable and enjoyable please do not hesitate to call the hotel directly so we can address any concerns we are unaware of. Have a great rest of your week!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right off the highway in Sand Springs just barely west of Tulsa, the Magnuson is an affordable, nice place to stay the night. Friendly staff at the check-in, clean room, nice TV, quiet floors, and easy parking. They also said there will be a grab and go breakfast in the morning, which was a pleasant surprise. My teenage son said this was much better than the EconoLodge we stayed at a few weeks ago in Kansas City. Thanks!
Stayed 1 night in Aug 2023
Response from Rebecca K. on Aug 2, 2023
Nicholas, Thank you so much for staying with us. We truly appreciate the 5 out of 5 review and kind words. I cant wait to share this awesome review with my staff. I hope that you have a wonderful rest of your week! We cant wait to see you again if you come back into town!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Modest hotel in a modest town but had availability when my original hotel canceled because they were overbooked. Front desk friendly, for a smoking hotel my non smoking room was surprisingly fresh, felt safe traveling alone in the hotel, clean sheets and hot shower. So for a quick overnight stay it was a good stay
Stayed 1 night in Jul 2023
Response from Rebecca K. on Jul 24, 2023
Thank you so much for staying with us. We appreciate the 8 out of 10 review. I will be letting the staff know your feelings about our hotel. We are glad you enjoyed your stay. We hope to see you again in future.

6/10 Okay

Angela

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Rebecca K. on Jul 24, 2023
Thank you so much for the 6 out of 10 review of our hotel. Whatever we could have done to make your stay more enjoyable please do not hesitate to contact us and let us know. I will be glad to take your call and try to fix anything I can. Have a great day. Hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rebecca K. on Jul 24, 2023
Thank you so much for the 5 out of 5 review of our hotel. We appreciate you staying with us. Have a great rest of your day. We hope to see you again in the future.

8/10 Good

Ashley, Sand springs

Travelled with partner
Liked: Property conditions & facilities
Nothing spectacularly and a but pricey for the amount of stay time but good nonetheless
Response from Rebecca K. on Jul 24, 2023
Thank you so much for staying with us. We appreciate the 4 out of 5 review. Have a great rest of your week ahead! Hope to see you again soon!

2/10 Terrible

Mikey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rebecca K. on Jul 24, 2023
Thank you so much for staying with us. I am sorry to hear that you didn't have a good stay with us. It always helps to give an explanation on why you rated us so low. This way we can try to fix any problems we may have so we dont have problems for future guest. Please give us a call if there way anything that we could have done to make your stay more enjoyable. Have a great rest of your week ahead! Hope to see you again soon!

2/10 Terrible

Apryl

Stayed 1 night in Jul 2023
Response from Rebecca K. on Aug 2, 2023
Thank you so much for booking with us a 2nd time. I am very sorry to hear that you had such a bad time at our property. I would love to know what happened so we can try to correct any issues we are unaware of. Please do not hesitate to contact the hotel to let us know how we can fix things. Have a great rest of your week!

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was close to a Nephew and his partner, had some great BBQ down town.
Stayed 2 nights in Jun 2023
Response from Rebecca K. on Jul 24, 2023
Thank you so much for staying with us. We appreciate the 4 out of 5 review. Have a great rest of your week ahead! Hope to see you again soon!

10/10 Excellent

Charlie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is my go to facility for hotel stays! I love this place.
Stayed 1 night in Jun 2023
Response from Rebecca K. on Jun 28, 2023
Thank you so much for staying with us. We appreciate the 5 out of 5 review. We are glad to hear that you enjoy our hotel. Hope to see you soon! Have a great rest of your week!

6/10 Okay

Benton

Disliked: Cleanliness
Pool was out of order. Room was shabby and dirty. Literally dried noodles on the wall. We had a big storm come through. Tornado sirens, huge wind. Shattered windows and doors. The guy running the desk had no plan. He was clueless. No shelter.
Stayed 1 night in Jun 2023
Response from Rebecca K. on Jun 19, 2023
Thank you so much for staying with us. I am sorry about our pool being out of order. We just remodeled it and we are waiting for the inspector to come and say we can open it. There was a tornado that came through our hotel. This isn't a normal occurrence for us and we do not have a shelter in place. It happened all within a 10-15 min time frame and there really wasn't time to do much. It is common sense to go into a bathroom or go into a hallway when there is tornadic weather. I did speak to my front desk agent regarding your stay and she explained to me that she needed to move you because the faucet in the tub wouldn't allow for the shower to turn on. She did check the room and noticed the noodle on the wall along with crushed up, uncooked noodles by the microwave. She did explain to me that the noodle on the wall was not dry and that the room did smell of recently cooked noodles. The noodles must have belonged to you. If it was from a previous guest the noodle would have been dried on the wall not wet. I am sorry you had so much trouble with us. Have a great rest of your week!

8/10 Good

Julie

Stayed 1 night in Jun 2023
Response from Rebecca K. on Jul 24, 2023
Thank you so much for staying with us. We appreciate the 4 out of 5 review. Have a great rest of your week ahead! Hope to see you again soon!

10/10 Excellent

Jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Great price, great place.
Stayed 1 night in Jun 2023
Response from Rebecca K. on Jun 19, 2023
Thank you so much for staying with us. We appreciate the 5 out of 5 review of our hotel. We hope to see you again in future. Have a great rest of your week!

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing spectacularly.. arrival went smoothly but other then that not much to be impressed by. The rooms more specifically the bathroom has lots of damages probable due to the walk in shower not having something to contathe water from flooding the floor. I wouldn't want to pay this much again for this room. Kinda disappointing and nothing like the picture portrayed.
Stayed 1 night in Jun 2023
Response from Rebecca K. on Jun 19, 2023
Thank you so much for staying with us. The walk-in shower is designed for people in wheelchairs or that are unable to step up in a traditional tub. Unfortunately it is a bit difficult to keep the water contained. I dont know if you needed a handicap room but we do have regular smoking rooms that are different. I believe that you would will like our other rooms. We hope this will not detour you from staying with us again. Please give us a chance to show you that we are better than what you saw during your stay. Have a great rest of your week.

8/10 Good

Debbie C

Stayed 3 nights in May 2023
Response from Rebecca K. on Jun 23, 2023
Thank you so much for staying with us. We appreciate the 4 out of 5 review of our hotel. We hope to see you again next time you are in town. Have a great weekend ahead!

8/10 Good

Cynthia

Stayed 3 nights in May 2023
Response from Rebecca K. on Jun 23, 2023
Thank you so much for staying with us. We appreciate the 4 out of 5 review of our hotel. We hope to see you again next time you are in town. Have a great weekend ahead!

6/10 Okay

Cynthia

Business traveller
Liked: Cleanliness, staff & service
Clean not bad for price
Response from Rebecca Khan on Jun 9, 2023
Thank you so much for staying with us. We appreciate the 3 out of 5 review of our hotel. If there was anything that we could have done to improve your stay please let me know. We hope you will stay with us again whenever you are in town. Have a great weekend ahead.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rebecca K. on May 29, 2023
Thank you so much for staying with us. We appreciate the 10 out of 10 review. We hope to see you again when you are back in town. Have a great weekend!

2/10 Terrible

Quincy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs
Stayed 1 night in May 2023
Response from Rebecca K. on May 25, 2023
Hello, thank you for posting a review of our hotel. I'm sorry to hear that you found bedbugs in your room. This is not a normal occurrence at our hotel. I have found your reservation and I do not see any notes from our staff about the room you were in having bedbugs. It is very important to let the staff know when you have any issues, especially bedbugs so we can get it immediately fixed. Multiple people have stayed in that room since you have and I have not had any complaints. I have sent my maintenance and housekeeping manager up to that room to investigate and we have found no sign of bedbugs. I hope you will accept my apology and that this will not detour you from staying with us again. Have a great rest of your week and weekend.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased by the cleanliness of my room and the hallway. I think it must have been a smoking hotel by the scent of the carpet, but it takes time for that to go away.
Stayed 2 nights in May 2023
Response from Rebecca K. on May 25, 2023
Thank you so much for staying with us. We appreciate the 4 out of 5 rating. We do still have a few smoking rooms at our hotel. It is very hard to remove that smell from the carpets and walls. We do have a cleaning chemical that we use and it does help a lot with that. I will let my staff know how please you were with your clean room. My staff prides themselves on keeping our rooms in good clean order so they will be happy to hear this. I hope you have a wonderful rest of your week and weekend ahead. Please come back and see us if your ever in town again.

6/10 Okay

Orice

Stayed 2 nights in May 2023
Response from Rebecca K. on Jun 9, 2023
Thank you so much for staying with us. We appreciate the 3 out of 5 review of our hotel. If there was anything that we could have done to improve your stay please let me know. We hope you will stay with us again whenever you are in town. Have a great weekend ahead.

6/10 Okay

DAWN

Stayed 2 nights in May 2023
Response from Rebecca K. on Jun 9, 2023
Thank you so much for staying with us. We appreciate the 3 out of 5 review of our hotel. If there was anything that we could have done to improve your stay please let me know. We hope you will stay with us again whenever you are in town. Have a great weekend ahead.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rebecca K. on May 9, 2023
Thank you so much for staying with us. We appreciate the 8 out of 10 review of our hotel. We hope to see you again in future. Have a great rest of your week!

4/10 Poor

Cody

Travelled with partner
Wiring exposed in bathroom, writing and drawing on walls in room, ( have pictures) lighting over sink is not good.
Stayed 1 night in May 2023
Response from Rebecca K. on May 9, 2023
Thank you for staying with us. I would like to sincerely apologize for your room not being up to standards. We were working on the phone lines in the room and must have forgotten to reattach the plate in the bathroom. I have spoken to our maintenance and housekeeping staff about this, the lighting and the drawings on the wall and they should have it repaired immediately. These are not a normal issues at our property and I hope this doesn't detour you from staying with us again. Have a wonderful rest of your week!

10/10 Excellent

Linn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, staff was extremely welcoming and friendly. Better housekeeping than most expensive hotels with rooms cleaned daily. Don’t let the industrial area stop you from staying here- great value and very clean. Felt very safe. You won’t be disappointed.
Stayed 5 nights in Apr 2023
Response from Rebecca K. on May 9, 2023
Thank you so much for staying with us. We appreciate the 5 out of 5 review and kind words about our hotel. I will be sharing your review with my staff. Have a wonderful rest of your week. Hope to see you again in future.

6/10 Okay

Jerry

Travelled with family
Liked: Cleanliness, staff & service
TV didn’t work. Never did find the “breakfast”
Stayed 1 night in Apr 2023
Response from Rebecca K. on Apr 27, 2023
Thank you so much for staying with us. I am sorry to hear that your TV wasn't working. Upon investigation I found out that the batteries in the remote needed to be changed. I have let the housekeeping manager know about your problem and she has assured that this shouldn't happen again. Its always best to let us know when a problem arises so we can promptly address it. When you checked in our front desk staff should have informed you about the breakfast and where it was located. I apologize if they did not explain this to you. I wish you would have spoke to us about not being able to find the breakfast, we would have happily showed you were it was located. I hope these things won't detour you from staying with us in the future. Have a great rest of your week!