Sand Hill Vacation Packages

Looked more like a motel 6 than a Hilton hotel.

This was our first stay in Crystal Cove. Someone from HOA called the front desk to tell them that we had too many guest. We had a 3bed 3 bath unit. 5 beds with and a pull out couch. We had 2 adults and 8 children, all under the age of 15. And 5 under the age of 8. The HOA also complained that the 2 kids bikes that we brought down were parked in front of another unit. They were parked beside the stairwell the first night as we arrived after dark and was not aware of a bike rack on the opposite end of out building. I had to send a picture as proof. The phone call came on or 3rd day. All of that to say, that is just annoying to deal with. So unless you want to be police by the HOA stay in a hotel on the resort and not in Crystal Cove or any of the condos.

Comfort and very clean.

We recently completed our third stay at Henderson Beach Resort and was disappointed to see a noticeable decline in overall quality and service compared to previous visits. While the resort was generally clean, the main pool area was dirty and poorly maintained. In contrast, the newer pool was very clean and well presented. The valet staff were consistently friendly and helpful; however, the front desk team, particularly an associate named Sarbeth, was unfriendly and unaccommodating. Interactions often felt like an inconvenience to them, which detracted significantly from the guest experience. Overall, I would rate this stay 3 out of 5 stars. Unfortunately, the service issues have led us to decide not to return.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​