San Silvestre de Guzman Vacation Packages

Beautiful setting on the coast with a boardwalk right to the beach.

The property was great and the vicinity near the beach made our vacation so enjoyable. However, we rated it a 3 stars as when we checked in, we were given a pool side view suite (calling it a pool side view is generous, we were actually near the street parking). We paid for a sea view suite which was higher than the other suites, and the hotel manager did not mention why we did not get our sea view (the hotel was overbooked) until we complained about it. And when we move to a sea view suite the next morning, the manager told us that the switch actually costed the hotel additional cleaning expenses. What's wrong here?🤔 Should we not be compensated for the first night and the inconvenience instead? We didn't get an apology from the hotel and had we not complained about it, we would probably be left in a lower category suite for the rest of our stay. That's dishonesty on the hotel part.

Clean nice modern hotels, very spacious rooms, friendly staff.

Staff was very helpful and accommodating

It was ok. Bedroom was good, comfortable bed and good bathroom. The living room part of the suite was pretty bad, very uncomfortable furniture. The food was mostly poor, even for buffet food. Breakfast was an exception and was pretty good. As we stayed for more than 4 nights we got a free booking at one of the "restaurants". The food came out the same quality as the buffet (poor). The tiramisu dessert was dire, like 2 bits of bland rubber. Eat out where possible. One pool was closed for half of the 6 night stay and the other was only half full for 2-3 days but when they were fully functional they were good. Staff were mostly indifferent to you with some exceptions of them actually caring you were there. Cleaning service was good and front desc staff were friendly. The beaches close by are nice and only a short walk away. I was disappointed with the quality compared to the price. It feels like the price is high due to the room being a suite (quite needlessly as the suite aspect was very poor). For a similar price I would recommend VidaMar just 15-20 mins up the road (stayed there for a work trip before this stay). Better food, better room, nicer grounds, better beach access, and better quality of life improvements over NAU and all for a marginal increase in price (at the time of review). If this was a few hundred pounds cheaper it might be a worth while stay but for the price it is I don't think I will be visiting again.