Family Room | Balcony
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Reviews of Novo Hotel & Suite

3 out of 5
Novo Hotel & Suite
Final 61 Avenida Norte Colonia, Escalon, San Salvador, SS

Reviews

8.6

Excellent

Rating 10 - Excellent. 195 out of 373 reviews" "
Rating 8 - Good. 112 out of 373 reviews" "
Rating 6 - Okay. 30 out of 373 reviews" "
Rating 4 - Poor. 25 out of 373 reviews" "
Rating 2 - Terrible. 11 out of 373 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carlos

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Luis on May 6, 2024
Estimado Dn Carlos, agradecemos su visita a nuestros hotel, y lamentamos que la experiencia no haya sido buena, pero para nosotros poder tomar su comentario y trabajar en el, nos gustaria saber la parte negativa y asi poder poner para futuros huespedes una muy buena experiencia

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Luis on May 6, 2024
Sra maraia muchas gracias, agradecemos su comentario y seguiremos trabajando para dar lo mejor de nosotros

10/10 Excellent

Ana

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is a beautiful oasis in the middle of the city. Its gardens and vegetation make it feel like you’re miles away from the city. The food is delicious specially the pupusas. Bathrooms are clean but need upgrade. This was our second stay in two years at this place and will stay there again during our next visit. A special thanks to Yasmin, Guillermo, Emmanuel, Carlos, Balmore, Gloria and Armando. Their attention, friendliness and warmth made our stay more enjoyable. See you next time!
Stayed 14 nights in Mar 2024
Response from Luis on May 2, 2024
Agradecemos sus comentarios y vamos a compartirlo con nuestro equipo, comentarios como el suyo nos hacen sentirnos mas comprometidos con dar lo mejor de nosotros

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff and very helpful! I enjoy staying here and the price is reasonable. Breakfast are included with the room and I enjoy it each morning.
Stayed 1 night in Feb 2024
Response from Luis on Feb 5, 2024
Muchas gracias por su comentarios sr Carlos, para nosotros nuestro compromiso es que nuestros huespdes vivan una experiencia bonita .Compartiremos con nuestro personal su valoracion

10/10 Excellent

leandro

Liked: Cleanliness, room comfort
Would stay again
This was my second stay here. I like this hotel and the Restaurant is very good and affordable. The hotel is nice if you need to just stay one day or 2 just to sleep and shower. For longer stays it needs a lot of updates as the rooms are a little dated in terms of Furniture but it is clean and near all and very safe. Great Staff and delish Included Breakfast...
Stayed 1 night in Jan 2024
Response from Luis on Feb 8, 2024
Mucha gracias Sr Leandro, para nosotros sus comentarios son muy importantes, y stamos trabajando para mejorar nuestras instalciones

10/10 Excellent

Ever

Liked: Cleanliness, property conditions & facilities
My favorite hotel to stay when I am in San Salvador. Centrally located, nice amenities, and very friendly staff able to assist all your needs. A nice green oasis within the capital.
Stayed 2 nights in Jan 2024
Response from Luis on Jan 27, 2024
Muchas gracias por su comentario, y nos llena de satisfacción saber que la experiencia fue buena, compartiremos con nuestro equipo su calificación.Esperamos verlo peonto

2/10 Terrible

ARTURO

Disliked: Cleanliness, property conditions & facilities
Room smell, no basic supplies in the room . Gos this was bad I have to book another hotel.
Stayed 3 nights in Jan 2024
Response from Luis on Jan 29, 2024
Estiamado Sr arturo, lamentamos mucho que su experiencia no fue buena en nuestro hotel, revisaremos que paso por que no tenia lo basico su habitacion, y vamos a profundizar en la raiz del olor en la habitacion.nuestro compromiso es dar lo mejor de nosotros , agradecemos su comentario y trabajaremos en el

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Safe and lots of parking spaces. I enjoy the breakfast that was included. Personnel was very attentive and helpful. I will definitely stay here in the future.
Stayed 2 nights in Jan 2024
Response from Luis on Jan 29, 2024
Mucha gracias Dn Carlos por su comentario, trabajamos todos los dias para que la experiencia que nuestros huespdes reciban sea de las mejores.Esperamos tenerle nuevamente en un futuri cercano

10/10 Excellent

leonardo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luis on Jan 22, 2024
Muchas Gracias por su comentario, nuestro compromiso es dar lo mejro de nosotros cada dia

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
I was only here for a night. But the property is quiet and has a lot of greenery. Very nice. Also there is a restaurant and laundry facilities. Very comfortable. Cold AC.
Stayed 1 night in Jan 2024
Response from Luis on Jan 21, 2024
Sra Elizabeth, muchas gracias, sus comentarios no copmpromete cada dia mas, para dar lo mejor de nosotros, compartiremos con nuestro equipo su review

6/10 Okay

Rafael

Basic
Nothing special about this hotel. Very basic but it covers your needs.
Stayed 6 nights in Dec 2023
Response from Luis on Jan 11, 2024
Muchas Gracias por su comentario Dn Rafael, para nosotros es un reto y poco ir logrando la satisfaccion de nnuestro clientes, vamos a trabajr para hacer que la experiencia sea mejor

6/10 Okay

Juan

Liked: Cleanliness
Budget hotel, ok location, but...
The lady at the front desk is very friendly and welcoming, the other 2 gentlemen? Not so much. The hotel did not communicate that the pool is being renovated, so no pool and loud work was being done early on Saturday morning. The Tv remote changed channels but did not allow for the TV to be turned off or the volume to be adjusted. The pillows were terrible. The rest of the staff is very friendly is the room, although older - the property could use a full on renovation- it was clean, had a fridge and the breakfast was good.
Stayed 2 nights in Jan 2024
Response from Luis on Jan 9, 2024
Estimado sr Juan, agradecemos muchos su comentario, y para nosotros es ujn compromiso dar lo mejor de nosotros, y tomaremos en cuenta sus comentarios, para hacer la experiencia mejor,Lamentamos que el ruido por trabajos de reparacion de nuestra piscina, pero todo es por dar una mejor experiencia , y estamos trabajando en un plan de renocavacion de nuestro hotel.Nuevamente gracias, y sus comentarios nos hacen ver nuestro puntos negativos y trabajar en ellos

10/10 Excellent

Nestor A

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
It was great. I really enjoy the peace and quiet although there was some noise in the main yard due to renovation of the pool area! Other than that the service was great, the people were friendly!!! I liked it very much!
Stayed 2 nights in Jan 2024
Response from Luis on Jan 9, 2024
Mcuhas gracias por sus comentarios sr Nestor, lamentamos el ruido en la piscina, pero esto es para dar una mejor experiencia y su estadia en nuestro hotel sea de las mejoresagardecemos sus comentarios y los trasladaremos a nuestro equipo

10/10 Excellent

Jorge

Stayed 17 nights in Dec 2023
Response from luis on Jan 22, 2024
Muchas gracias por su valoracion, nos compromete a dar lo mejor de nosotros cada dia

6/10 Okay

Steven, Ardmore

Business traveller
Disliked: Amenities
Fine for what it is: an inexpensive place to stay. Restaurant on site is mediocre. Staff spoke very little English. Rooms were care worn. Initial staft not helpful as i had to carry my own heavy stuff. Breakfast was ok and plentiful, but most was cold.
Stayed 5 nights in Dec 2023
Response from Luis on Jan 2, 2024
Muchas gracias por su comentario, estamos trbaajando en un plande renovacion, que poco a poco vamos ejecutado, trabajaremos para hacer mas amigable al personalSus comentairos nos ayudan a saber nuestros negativos y poder mejorarlosmuchs gracas

10/10 Excellent

William Michael

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Luis on Dec 30, 2023
agradecidos con su comentario, para nosotros es un gusto saber que nuestros esfuerzos por hacer su experiencia excelente lo estamos haciendo bien y que seguiremos trabajando, para dar lo mejor de nosotros

10/10 Excellent

Alberto

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Luis on Dec 28, 2023
Muchas gracias sr Alberto, es un gusto para nosotros saber que su experiencia, fue buenaAgradecemos su visita

4/10 Poor

Edwin

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Luis on Dec 23, 2023
Buenas tardes dn Edwin , lam2ntanos que la experiencia no haya sido satisfactoria en su estadía, para poder saber nuestro punto negativo nos gustaría saber sus comentarios y así mejorar nuestras puntos negativo

10/10 Excellent

Tatiana

Stayed 12 nights in Nov 2023
Response from Luis on Dec 23, 2023
Gracias por su comentario

10/10 Excellent

micheal

Liked: Cleanliness, room comfort
Great value
Excellent location! Close to everything. Nice room with super fast WiFi and HOT water. Excellent value for price. Property has has lush foliage with pool and free onsite parking. Definitely would stay again!
Stayed 2 nights in Dec 2023
Response from Lui on Dec 23, 2023
Many thanks

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Luis on Dec 28, 2023
Dn Carlos, muy complacidos con su visita, nos alegra saber que su experiencia fue buena en nuestro hotel.nos compromete a dar cada dia lo mejor de nosotros.Lo esperamos nuevamente

10/10 Excellent

Adelaido

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Luis on Dec 28, 2023
Sr Adelaido, agardecemos su valoracion y para nosotros es un compromiso, para poder seguir dando lo mejor de nosotros

10/10 Excellent

Rodrigo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service and the staff was very friendly. I will definitely stay there again next time I visit San Salvador.
Stayed 4 nights in Nov 2023
Response from Luis on Dec 28, 2023
El calor humano que nuestros huespedes requieren es una de nuestras filosofias, muy agardecidos con sus comentario, y seguiremos trabajando para dar cada dia lo mejor de nosotrosLo esperamos en nuestro hotel nuevamente

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe and quiet
Stayed 4 nights in Dec 2023
Response from Luis on Dec 28, 2023
Dn Benajmin, para nosotros es un gusto saber que su experiencia en nuesteo hotel, fue buena, y saber que lo que estamos haciendo, lo hacemos bien y seguiremos trabajando para seguir con ese horizonteFeliz dia

4/10 Poor

Ilker

Stayed 2 nights in Dec 2023
Response from Luis on Dec 5, 2023
Agradecemos sus comentarios, para nosotros es muy importante saber nuestras debiliades, si ud nos retroalimenta con su inconformidad, trabajaremos para mejorar nuestras debiliadesSaludos

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
The ambiance is unique - rainforest type - refreshing look!
Stayed 2 nights in Nov 2023
Response from Luis on Nov 28, 2023
mcuhas gracias por su comentarios, estamos comprometidos con el cuido de nuestro recursos naturales, y incentivasr a nuestro huespedes a apoyar el mismo

4/10 Poor

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
I pay for extra room roomkey, at the beggining was $7.00 I inded pay $10.00 in most hotel it is free
Stayed 2 nights in Nov 2023
Response from Luis on Nov 28, 2023
lamentamos el inconveniente , y trabajaremos para mejorar en esta parte

8/10 Good

MARCELINO

Travelled with family
Liked: Cleanliness, amenities
The crew is the best. They are very helpful.
Stayed 8 nights in Nov 2023
Response from Luis on Nov 28, 2023
Muchas gracias sr Marcelino, para nosotros es un gusto ser parte de la experiencia, Agardecemos su comenterios

10/10 Excellent

Rolando

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Luis on Nov 28, 2023
Muchas gracias Sr Rolando, por su evaluacion, nos comprometemos a dar lo mejor de nosotros cada dia

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place for traveller who seeks for a nice and peaceful accommodation…
Response from Luis on Nov 28, 2023
Mcuhas gracias, nuestro pulmon natural hace que la experiencia para uds sea buena, agardecemos su comentarios

10/10 Excellent

Jorge Alberto

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ Excelente ubicación para caminar a los restaurantes cercanos, ir de compras cerca del Salvador del Mundo, transporte público cercano ( te consiguen taxi o Uber)personal muy educado en todas las áreas, muy lindas las áreas verdes adentro de la propriedad. Y lo mas importante precios muy accesibles. 3 años seguidos haciendo mis reservaciones con ellos para fin de año en grupos de 3 hasta 12 y nos han buscado las mejores opciones. Personalmente les doy muy fácilmente las 5 ⭐⭐⭐⭐⭐
Stayed 2 nights in Nov 2023
Response from Luis on Nov 28, 2023
Sus comentarios son los que no hacen dar lo mejor de nosotros, nos alegra que su experiencia sea buena y esperamos segurile sirviendo

4/10 Poor

JUAN GILBERTO

Disliked: Cleanliness, property conditions & facilities
Old installations and Lot of humidity
Stayed 6 nights in Nov 2023
Response from Luis on Nov 20, 2023
we are sorry that yor experiency was not grate, we are working in a plan for renovate all our room, and a new system for humidityThanks for your comments

10/10 Excellent

R B

Travelled with family
Liked: Cleanliness, room comfort
Great customer service. The room and common areas are very clean.
Stayed 1 night in Nov 2023
Response from Luis on Nov 18, 2023
Thanks, for your comment we share with our staffThanks for visit us

10/10 Excellent

Yoana

Liked: Cleanliness, amenities, property conditions & facilities
Staff are wonderful.
Stayed 1 night in Nov 2023
Response from Luis on Nov 17, 2023
We share wirh our team, thanks for tour comment

10/10 Excellent

R B

Stayed 1 night in Nov 2023
Response from Luis on Nov 17, 2023
Muchas gracias por su comentario, agardecemos su visita

8/10 Good

Oswaldo, Orlando

Liked: Cleanliness, amenities
The property is old, but it's quaint. Very green with lots of trees and plants. They have a restaurant on site, a nice pool and laundry machines. The best part is the service. Very friendly and malt employees have been working there for many many years. Ms. delay has been there over 25 years. it's really close to restaurants, malls, clubs, bars and easy to get transportation.
Stayed 6 nights in Nov 2023
Response from Luis on Nov 8, 2023
Muchas gracias Sr Oswaldo, estamos trabajando en un plan de renovacion de nuestras instalaciones, agardecemos mucho su comentario y compartiremos con nuestro staff su comentario

8/10 Good

James

Business traveller
Liked: Cleanliness
A beautiful tropical hotel in the city center
Mine was a very, very short stay, so I didn't get to enjoy the pool or the free breakfast. The location was excellent, convenient to the city center, and I enjoyed the tropical setting of the hotel property. The air conditioner was most welcome on a humid day and was simple to control with the clicker. The bed was just basic, nothing like what you see in the more expensive hotels. But I got a good night's sleep. The property was quiet, and there were no issues with security.
Stayed 1 night in Oct 2023
Response from Luis on Oct 31, 2023
Thanks for your comments, this is our goal, that our guest feel like a homethanks againsWe share with our team your comments

10/10 Excellent

jose david

Liked: Cleanliness
Stayed 11 nights in Oct 2023
Response from Luis on Oct 31, 2023
Muchas gracias por su calificacion, no da fuerzas para seguir adelante y dar cada dia lo mejor de nosotros

10/10 Excellent

Ever

Stayed 1 night in Oct 2023
Response from Luis on Nov 18, 2023
Mcuhas gracias por su visita, agardecemos su calificacion

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Luis on Oct 30, 2023
Buenos dias Sr Walter, para nosotros es un gusto saber que su experiencia en nuestro hotel fue buena, agardecemos su calificacion y nos compromete a seguir dando lo mejor de nosotros cada dia

10/10 Excellent

Schree

Liked: Cleanliness, property conditions & facilities
Comfortable rooms and a good restaurant. Bathroom could have been much cleaner but my overall experience was great.
Stayed 1 night in Oct 2023
Response from Luis on Oct 30, 2023
Mornign Schree, we glad to know thsat you experiency was good, we work on batrrom cleaned,Thank for your comment

6/10 Okay

Aganeta

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Luis on Oct 10, 2023
Mcuhas gracias por su calificacion Mr Peter, y nuestro compromiso es dar lo mejor de nosotros, sabemos que siempre hay oportunidades para mejorar y nos encantaria saber su comentario para poder saber donde esta la oportunidad y poder hacer mejor la experiencia

8/10 Good

samantha

Travelled with partner
Liked: Amenities
Breakfast was good, hotel staff were super nice and helpful. Reception was attentive to guests. Very convenient to the local malls and shopping centers. Cleaniness was average but not horrible. Overall a good stay and will recommend!
Stayed 3 nights in Oct 2023
Response from Luis on Oct 9, 2023
Muchas gracias Samantha por sus comentarios, agardecemos sus sugerencias y estamos trabajando para la remodelacion de nuestras habitaciones

10/10 Excellent

Anthony Josue

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Luis on Oct 27, 2023
Muchas gracias por su calificacion, esperamos que su experiencia haya sido buena

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
People was very nice and helpful! Love the premises!!
Stayed 2 nights in Oct 2023
Response from Luis on Oct 9, 2023
Sra Ana, sus comnetarios son lo que nos hacen dar lo mejor de nosotros cada dia, agradecemos muchos y seguiremos trabajando para que las experiencias en nuestro hotel, sean agradables

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
No parking.. easy to hit another customer car.
Stayed 1 night in Jul 2023
Response from Luis on Oct 5, 2023
Buenos dias Dn Carlos, agardecemos mucho su clasificacion y estamos conocedores de nuestro problema con el parqueo, estamos proximos a buscar una solucion para aumentar la capacidad

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
My experience was very good. Exelent bed very good bath ,people very kind. I recommend this hotel to others.
Stayed 2 nights in Sep 2023
Response from Luis on Oct 3, 2023
Thanks for your comments,

10/10 Excellent

Ricardo

Stayed 2 nights in Sep 2023
Response from Luis on Oct 21, 2023
Agardecemos su comentario y nos refuerza nuestro compromiso por poner lo mejor de nosotros a su servicio

10/10 Excellent

Ana G

Liked: Room comfort
Bueno
Paseo
Stayed 1 night in Sep 2023
Response from Luis on Sep 11, 2023
Agradecemos mucho su comentario, compartiremos con nuestro equipo, y nos comprometemos a dar cada dia lo mejor de nosotros

10/10 Excellent

Juan

Liked: Amenities
This is mine second time and I do recommend this place
Stayed 8 nights in Sep 2023
Response from Luis on Sep 11, 2023
Muchas gracias, Dn Juan, para nosotros es un gusto servirle, nuevamente sera un gusto volver e aservir