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Reviews of Hotel Poblado Kimal

3.5 out of 5
Hotel Poblado Kimal
Calle Domingo Atienza 452A, San Pedro de Atacama, Antofagasta

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 131 reviews" "
Rating 8 - Good. 49 out of 131 reviews" "
Rating 6 - Okay. 25 out of 131 reviews" "
Rating 4 - Poor. 2 out of 131 reviews" "
Rating 2 - Terrible. 2 out of 131 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Minal

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Chris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property and the staff were wonderful. It might be too warm in summer as there is no AC and little ventilation. We would absolutely stay here again.
Stayed 5 nights in Nov 2023

10/10 Excellent

Dawn

Pleasant stay! Good for value would recommend
Stayed 3 nights in Oct 2023

8/10 Good

Luis, La Guácima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place and the staff is very willing to help you
Stayed 1 night in Apr 2023

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both thumbs up.
We really enjoyed our stay at Pablado Kimal. We choose bungalow and it was a great decision. Bungalows were located inside the walled aria which was very green. Every bungalow stand alone with a small porch with table and two chair. Inside was clean and have basic services like a small refrigerator and privet full bathroom. No TV but who needs TV while visiting Atacama! Only one downside is a very slow internet, but it was explained that this is generic for San Pedro. Stuff was excellent and very responsive for all our need. Restaurant was absolutely great. Complementary breakfast was above what do you expect.
Stayed 4 nights in Nov 2022

10/10 Excellent

Nicolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical oasis in the middle of desert
Amazing oasis in the middle of the desert. Staff were super friendly and we even got a welcome drink when arriving. Rooms were spacious and beds super comfy. I’ll definitely come back.
Stayed 1 night in Dec 2021

8/10 Good

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. The breakfast was good for 3 star hotel. Attention of the stuff was excelent, except of the stuff at reception. Check in process is inconviniant
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Mary, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the self-contained cabin with its outdoor porch and seating. We did not have a good night's sleep during the entire stay as the neighbor dogs would fight and bark all night. One expects quiet in the desert.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the poblado section. WE liked this a lot. The service was excellent. We also thought the excursion program was veyr good.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and convenient.
This is a comfortable, clean cabin set up, conveniently located off the main street of San Pedro with great breakfast. Friendly, helpful staff. I didn't get to take advantage of their activities because was there for work. It was not the high tourist season, so there was some noise from construction, but this was understandable and should not be the case other times. Highly recommended.
Stayed 7 nights in Jun 2019
Response from Gerencia on Aug 10, 2019
Thanks so much for your comments.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Good location but not worth the price.
Very well located but the construction is bad. Awful bed and pillows. Bad amenities. Good breakfast. Bad lightning. Not worth the money.
Stayed 3 nights in Mar 2019

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in convenient location
A great place to stay in San Pedro de Atacama. It was off the main pedestrian street, so it was quiet. The rooms were basic but clean, comfortable and spacious. Breakfast across the street was OK. Reception staff were friendly and helpful. We had a car and were able to park it on-site. A couple of minutes up the road were all the restaurants and shops. Very convenient to all.
Stayed 4 nights in Mar 2019

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to town
Great accommodation close to the main street. Staff were very helpful and efficient. We were able to organise tours through there own company at short notice. Secure parking and super efficient check in
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Poblado Kimal
Hotel staff was wonderful and helpful. Rooms are basic and small. No air conditioning made for very hot nights, even though there was a room fan. Breakfast was good.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off the main street of San Pedro de Atacama. The more rustic of the two Kimal hotels, the rooms are actually little cabins connected by a wood boardwalk. Staff were helpful, especially Andrea, offering suggestions about where to eat and what to see.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and overall a great place to stay before heading out on the various tours of the region.
Stayed 1 night in Dec 2018

10/10 Excellent

Iris

We stayed at hotel Poblado Kimmal for 4 nights. The staff was very nice and helpful and also know very good English (which is not so common in Chile). They provided a breakfast in a box for a trip that started very early and we could not eat at the hotel. The cabin is very spacious and cozy. The hotel's location is great and very close to the main street with many shops, restaurants and travel agencies to book tours. We would like to thank the girl at the reception, that arranged us a private driver in 10 minutes when our transfer to the airport did not come on time to pick us.
Stayed 4 nights in Nov 2018

8/10 Good

Grazziella

Liked: Cleanliness, staff & service, property conditions & facilities
Central bangalos in San Pedro do Atacama!
Bangalôs displayed in zig-zag on a nice little garden form this hotel’s second location across the street of main one, where restaurant, bar and main pool are! It is a very convenient place to be and surprisingly quiet for the proximity of center of town! Restaurant is good as well. All went well. Bathrooms need an upgrade thow!
Stayed 1 night in Nov 2018

2/10 Terrible

Pavel

Liked: Cleanliness
Disliked: Staff & service, room comfort
Because of their negligence I have lost $110
I left my passport at their safe at the front desk. When I checked out in the morning, the security guard did not know how to open it. The transfer van to the airport that I have ordered before could not wait any longer and left. Only when the front dest guy showed up, he was able to open the safe. He informed me that the front desk was only open between 7:30am and 10:30pm, and that I was supposed to get my passport during that time. I had to get a taxi to the airport for $110 US, and the hotel took no responsibility for that. It is not a cheap hotel: $150/night. This situation could have been avoided several times: 1) the front desk person talked to me the night before because she had no idea how hotels.com (Expedia) would pay for the room since I paid directly to them. I told her that I am leaving very early in the morning, and she could have mentioned about my passport; 2) security guards could follow instructions from the front desk person and open the safe; 3) a hotel that costs $150/night should be able to afford to put safes in each person's room instead of one at the front desk; 4) a hotel that costs $150/night should be able to have 24 hour front desk instead of having security guards that are useless; 5) they could have acknowledged their screwup instead of blaming me and paid the transfer to the airport. None of this happened. Also, no A/C.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Rita

Recommended
Great hotel with comfortable cabins. Its my second time back here, the staff are all really friendly including at the restaurant and the location is central but quiet at the same time
Stayed 2 nights in Sep 2018

6/10 Okay

garry, CT usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money, there's another hotel up the road The Singular witch was really outstanding
Stayed 1 night in Oct 2017
Response from Amelia on Nov 14, 2017
Confusing comments since the Singular is in Puerto Natales!

2/10 Terrible

Suzy

Disliked: Property conditions & facilities, room comfort
Way too expensive!!!.Not worth it.
If I pay half money for that Hotel,I would not complain,but since the hotel asking so much per night,we expected more. The bed is very small and uncomfortable,the air in the room is very dry and they don't have air conditioner,windows you can't fully open. Also there is not any TV.I got the nature and staff,but we like to watch TV before bedtime.Beside that the room doesn't have any insulation and it gets pretty noisy.

10/10 Excellent

Gigi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Hut concept with a great quiet location
When we first arrived at Hotel Poblado Kimal, we love this place alot as it was built using dry mud, wood and other natural materials, making it a very special hotel. Every room was built as a hut. Though we can check in early but our check in was not a great one, the lady at the front desk spoke little English and we had some miscommunication which lead to rushing and unhappiness for our first day of tour the next day. However, our room is very neat and clean. Hotel amenities is not as much but adequate. Hotel location is on a quiet street which is good as it is quiet & peaceful. But it is also near to the only small town in San Pedro. Everything is within walking distance. Other than the small misunderstandings, we fully enjoyed our stay in Hotel Poblado Kimal and will recommend it to anyone who wish to visit Atacama.
Hi Gigi, thanks so muh for your great comments and positivity. I´m so glad you enjoyed your stay. Sorry about the misunderstandings at check-in. We are aware that not all our receptionists speak enough English and are addressing that. kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; great tours
Quaint individual well appointed casetas. Main draw was the private tours with Jiame.

8/10 Good

Forest, san antonio, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic Luxury, something quite different.
Web spent a very pleasant 4 nights, using the hotel's Excursion service, Excusiones Kimal. We throughly enjoyed the day trips out to see the Geysers, Valle de la Luna, the Lagunas Altiplanicos, Laguna Cejar,mets. The construction of the individual bungalows is of Adobe, wood and reeds. Each has a porch with chairs. Bathrooms are simple with a walk-in shower, no tub. Nice to just relax on your bed and stare at the ceiling/ thatched roof. THe complimentary breakfast is quite good, and the evening meals at the hotel were good, as well. Internet is pretty fast, allowing us to watch a few of our favorite TV shows on the iPad; there is no TV. Bed is very comfortable. Staff quite friendly.
Ceiling of bungalow
Roadside view
Geysers El Tatio

10/10 Excellent

Conor, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in lovely cabins
We loved our stay in this hotel. The individual cabins are very nice, they are surprisingly spacious, comfortable and cute. While there's no air conditioning the temperature at night even in the middle of summer was quite cool so it wasnt an issue at all. There are two pools available, and the hotel restaurant's food is tasty and good value too. Location is excellent, just off the main street but quiet at night. The hotel service was very good, they have their own tour company which is exclusive to hotel guests. This means the trips are much smaller groups with very good guides and no driving around the town picking up other guests first. The airport transfers were excellent too. Overall we had a lovely stay and would definitely recommend it.

8/10 Good

couple from WA, washington state

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, comfortable, friendly
You don't get a room, you get your own cabin, with a thatched roof and your own porch. The design is both rustic and elegant, and visually very pleasing. I really enjoyed hanging out at the pool, or on my porch. The location is convenient, only a short walk to the many restaurants and shops in town. The cabin is spacious, I just wish they used that extra space for a king bed instead of a (very comfortable) double bed. Shower was good, but hot water takes a minute or two to arrive. The staff here works hard. Our room was spotlessly clean. Front desk staff helped me print boarding passes and arrange airport transportation. Breakfast is typical fare in Chile, (sliced ham, cheese, fresh fruit, juices, yogurt, an array of breads and pastry) but you can also get eggs to order. If they delivered food and drink to the pool side patio, I could have enjoyed my stay even more, but the property is not a 5 star resort (nor at 5 star prices). San Pedro is pricey, but I felt this place was a fair value for the price charged. Didn't use the adjacent spa, but others reported their massage was excellent. Wifi was strong, but not consistently. I used the office computer when I needed to complete some important business. Days are blazing hot, Evenings were cool, but it was hard to cool off our cabin with only the tiny desk fan.

4/10 Poor

Mickey, Long Island

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not 3.5 stars hotel
This is by no means 3.5 stars hotel. The mattress on the bed was sinking in the middle, and the pillows were of very low quality. The staff was nice and they changed the room after I complained. The hot water was on and off. The pools are small and not heated, i.e cold, I would say the temperature was in low 70s. If you are into cold cuts, the breakfast was not bad, but they didn't have eggs. We had lunch in the restaurant once, and it took them well over an hour to serve as grilled fish. The salmon I had was perhaps the worst I ever had, completely soaked in oil. My friends trout looked OK though. The look if the room was nice (cabins), but their were small. For $154 a night, this was dissapointing. Their tours were at least double the prices you would pay in town, although their vehicles fid look new.

10/10 Excellent

hai-hsin, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great service, comfy room, wifi was unstable tho.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel & really helpful staff
The room was great; really comfortable and each one is a stand alone hut with bathroom & porch. The staff were very helpful and friendly. We only stayed 2 nights so didn't use the hotel restaurant, but breakfast was great so I imagine the restaurant would be too.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great room, good breakfast and great location. Wifi in rooms not so great though but that didn't bother me as who needs wifi when on holiday?! Great tours place around the corner too

8/10 Good

Jim , San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Spent two nights at Poblado Kimal after a single disastrous night at a local Air BnB location. Pleasant property that's well located off of Caracoles (the main pedestrian street). The only problem was with the poor internet. Limited range and speed. Our last day the entire system went down for over 8 hours. When a technician arrived (at 10 pm), he evidently installed two new routers that appeared to be much faster and with a much greater range than the previous two. Only used them for a short time but it was a huge improvement. Property has a nice restaurant (across the street) where breakfast is served. Guests get a free drink-ticket upon arrival, which is nice. Also, they will prepare a sack breakfast/lunch for early morning tours or for catching early air/bus transportation. Thas was a real plus as we had to catch the bus at 7:30 am to get to Calama for our 10 am flight.

6/10 Okay

Kenneth, Clayton, CA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel Kimal
Overall a nice place Pros: Location, Tours, Breakfast Cons: Wifi didn't work half the time. Room heaters not working properly Bed was horrible

10/10 Excellent

Joseph, Asheville, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique rooms give this appeal
I thought this place was excellent. Staff was helpful, room was large, clean, and well designed. THe property has almost everything you could want. I never had the breakfast or tried the restaurant so I cannot comment.I would definitely recommend SPDA is overpriced in general but this place is great for the money.

10/10 Excellent

JeongIg, sao paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is awesome! also, if you want to travel to valle del luna and other places, use the kimal excursion.

10/10 Excellent

Heather, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabins and Tours
The rooms are very cool standalone cabins. They are well insulated and stayed plenty warm at night when the temperature outside was pretty low. Across the street is the Kimal Hotel and restaurant. The free breakfast is ok; lunches and dinners were pretty good. The hotel offers excursions. We booked tours ahead of time, but the tours from the hotel would have been more convenient though they only offer a few trips a day. It's a 5 minute walk to the museum and there are lots of little shops and restaurants in town. It was a good location and a comfortable hotel.

8/10 Good

Louis-Martin, Montreal

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay in san pedro
Excellent location and excellent tours. Check-in efficient but check-out disorganized. Comfortable and clean room. Would recommend.

6/10 Okay

Jim, Jupiter, FL

Liked: Cleanliness, staff & service
good overnight stay before or after desert tour
Spartan but functional cottages in San Pedro de Atacama.

8/10 Good

Conor, Odenton, MD

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel if you don't mind the slow service
The stay was ok. We arrived at 2 pm and were reminded that check-in was not until 3 pm. We were a bit disappointed that no rooms were available at 2 pm, but returned at 3 pm to find that our rooms were still not ready, and told to come back at 3:45. What can I say, it's a hippie town and I guess everyone sleeps late... When we did get our rooms they were great, very charismatic. The hotel also has 2 pools (unheated) and a hot tub. We were given coupons for a free drink on arrival which is always nice (although the piscos were waaay too sour.) We had to leave at 630 AM so the hotel offered to give us an early check-out that evening, and a brown bag breakfast was ready for collection on departure the next morning.

6/10 Okay

ronnee, Greenwich Village, NYC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed review.
OK. The best part of this hotel was that, unlike any other, they have their own tour service (as opposed to the bus-type available in town). It's a bit more costly but smaller groups and excellent guides. Really worth it!!! On the other hand I have been to many hotels in the world…I have NEVER had trouble before getting a print out (i.e. line by line) of my bill. They just wanted to give me a total and I had tours, massages (very good) and dining room bar/stuff on the bill. VERY weird.

8/10 Good

Abhilash, California

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel, OK service
Rooms are great - just like cabins! Really well thought out. Great value for San Pedro. Walking distance to all restaurants and shops. Safe environment. Only drawback was rooms can get quite hot in early evenings - but we were mostly out during that time. So not a problem. Service at front-desk was spotty.

10/10 Excellent

Christy, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
The hotel is located just off the main road in San Pedro de Atacama. The "mud hut" rooms are clean and fun to stay in. The hotel staff were extremely helpful and do their best to make sure that all their guests are happy.

10/10 Excellent

Mary Angela, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with charm and friendly service
I had been in San Pedro several times before and I know the challenges of managing a hotel in that area. I was pleasantly surprised at the service and delicious food at this hotel. The rooms were comfortably equiped. Bathrooms well designed (big showers, hot water). The tours organized by the hotel were semi private and well organized.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel
Disappointing customer service by some staff, unhelpful

10/10 Excellent

Thelma Camilo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso!
Excelente atención, un lugar hermoso, donde puedes descansar con el sonido de los pájaros. Muy buena ubicación
Stayed 2 nights in Nov 2023

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima experiência
Stayed 1 night in Oct 2023

8/10 Good

Kátia

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
MInha estadia foi bem agradável.
Stayed 8 nights in May 2023