San Nicolò Vacation Packages

I am currently staying at Parco dei Principi in Roccella, and my experience has been absolutely terrible. The air conditioning does not work because it is controlled by the front desk. Despite asking repeatedly for help, I have been left to suffer in temperatures close to 40°C with no proper air conditioning. After multiple complaints, they gave me a fan, which does not solve the problem. I have barely slept since arriving. On the first night, the mattress was completely worn out. I could feel the springs, and I was unable to sleep. I had to keep going up and down the stairs to beg the staff to do something. They eventually moved me to another room, but the shower was so tiny and narrow that you can barely move. You have to stand completely straight and still because there is almost no space. The internet is also terrible. The connection is weak, unstable, and constantly cuts in and out. I honestly do not understand how this property can call itself a five-star hotel. They control everything from the front desk computer, yet they cannot provide the most basic necessities: working air conditioning, a comfortable bed, a usable shower, and reliable internet. After several sleepless nights and repeated requests for help, I find this experience completely unacceptable. Based on the service and conditions, this hotel deserves one star at most.

Beautiful and clean property. We only stayed one night in during off season, so we couldn't enjoy the pool or the beach access, but we'll definitely return in the summer to do so! Dinner at the restaurant was excellent.

Un petit endroit avec seulement un vingtaine de chambres. Personnels hors de l’ordinaire. Très serviable, respectueux et qualifié. Le restaurant offrait une gamme de produits délicieux. Le déjeuner à la piscine était frais et appétissant. Nous y retournons l’an prochain c’est officiel.

Very very disapointing. Does not deserved 5 stars rating, 3 stars at Best. The service was totally inexistant, people at the réception Could not care less about guests. We asked for help with luggages and nobody came within 30 minutes so we did it ourselves. No restaurant on site and the restaurant Linked to the hôtel is 3 km away! Not worth the Price.