Outdoor pool, sun loungers
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Reviews of Zafra Hotel

2.5 out of 5
Zafra Hotel
KM 181.50 Carretera a Quetzaltenango, San Martín Zapotitlán, Retalhuleu

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 52 reviews" "
Rating 8 - Good. 22 out of 52 reviews" "
Rating 6 - Okay. 8 out of 52 reviews" "
Rating 4 - Poor. 4 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

claudia

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room smelled
Stayed 1 night in Apr 2024

8/10 Good

Rosa

Liked: Staff & service
Restaurante
Stayed 1 night in Feb 2024
Response from Rudy on Feb 25, 2024
Gracias por su visita. Nos esforzaremos más por mejorar sus experiencias con nosotros

6/10 Okay

Julieta

Travelled with family
Liked: Staff & service, amenities
Tienen que mejorar limpieza,contrar personas para fumigar cucarachas vimos varias en el dormitorio,baño. Toallas muy viejas. Personal muy atentos y educados.
Stayed 2 nights in Nov 2023

6/10 Okay

david

Stayed 1 night in Aug 2023

4/10 Poor

Daniel

Disliked: Cleanliness, amenities
Worst wifi i ever had in any hotel experience also the place was having fumigation done at 6 am waking me up and made me change rooms midway through my stay only water you can drink cost you 10Q for 500ml which is overpriced borderline thievery
Stayed 2 nights in Aug 2023

8/10 Good

Jules

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Me dieron una habitacion con olor a humedad y viejo. Me cambiaron a otra habitacion sin olor, parecia recien pintada y estaba mucho mejor
Stayed 3 nights in May 2023
Response from Zafra on May 26, 2023
¡Agradecemos el tiempo que se ha tomado para dejarnos su comentario!,Le pedimos disculpas por el servicio que manifiesta haber recibido.Su opinión es muy importante para nosotros, ¡Esperamos verle pronto de nuevo!

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like quiet, safe place and parking area, add Staff personnel very well.
Stayed 2 nights in Apr 2023
Response from Zafra on Apr 9, 2023
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Price and location
Great little hotel close to the theme parks and attractions. It was very clean and the staff super friendly. Celest, who works in the restaurant was really engaging and friendly. Food was delicious and breakfast was a great way to start the day of exploring the area. For the price and location this is a great option. Rooms are clean and tidy, noise from the road and bar is noticiable but usually quietens down around 2300.
Spacious room and very clean
Stayed 3 nights in Jan 2023
Response from Zafra on Jan 16, 2023
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente!

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, clean and excellent WiFi service
Stayed 1 night in Sep 2022
Response from Zafra on Oct 11, 2022
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente

2/10 Terrible

Brandon

Disliked: Staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Sep 2022
Response from Zafra Hotel on Sep 9, 2022
¡Muchas gracias por su comentario! Nos esforzamos mucho por lograr que cada experiencia del cliente sea disfrutable, lamentamos en esta oportunidad no alcanzar sus expectativas. ¡Esperamos que nos visite pronto nuevamente!

8/10 Good

kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool Is for small children not adults. Wifi is slow and sometimes does not work
Stayed 1 night in Aug 2022
Response from Zafra Hotel on Sep 3, 2022
We appreciate the time you have taken to leave us your comment! We apologize for the service you indicate you have received.His opinion is very important to us, we hope to see him again soon!

8/10 Good

Cynthia

Travelled with family and small children
Liked: Staff & service
Good hotel and location, but could improve in cleaning of showers. Food very good.
Stayed 2 nights in Jul 2022
Response from Zafra Hotel on Sep 3, 2022
¡Agradecemos el tiempo que se ha tomado para dejarnos su comentario!, Le pedimos disculpas por el servicio que manifiesta haber recibido.Su opinión es muy importante para nosotros, ¡Esperamos verle pronto de nuevo!

6/10 Okay

Virves

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fear
Unexpected fee for xtra towel Ants was found in the bathroom
Stayed 2 nights in Jun 2022

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi needs upgrading for business travelers.
Stayed 3 nights in Jan 2022

4/10 Poor

Candido

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Overall property was good, excellent location close to the parks. I was disappointed with cleanliness, no one went to clean our room,Offered new towels, we stayed there three days two night. First night we found a huge cockroach under the blanket. We only got an apology from the place.
Stayed 2 nights in Dec 2021

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service on site, really friendly
Stayed 1 night in Dec 2021

10/10 Excellent

Jorge Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonita, el desayuno muy bueno.
Stayed 2 nights in Apr 2024

10/10 Excellent

Oswaldo Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien el lugar, muy limpio y accesible
Stayed 1 night in Mar 2024

8/10 Good

María

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Deben mejorar en la atención al cliente y en remodelar las instalaciones para que sean más acogedoras.
Stayed 1 night in Mar 2024

6/10 Okay

Mayra

Stayed 2 nights in Feb 2024

10/10 Excellent

Jose Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rudy on Feb 25, 2024
Gracias por su preferencia! Esperamos poder atenderle en un futuro cercano!

10/10 Excellent

Naomi, San Jose

Stayed 2 nights in Jan 2024
Response from Rudy on Feb 25, 2024
Gracias por su preferencia!Esperamos servirle en un futuro cercano!

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bonito
Stayed 1 night in Dec 2023
Response from Rudy on Feb 25, 2024
Agradecemos su preferencia!

8/10 Good

MAURICIO

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Desaprobación!!!
Demasiado caro para lo que ofrecen! Encontramos cabellos en la supuesta ropa limpia de cama!! Nos cambiaron de habitación por dicho hallazgo y en la otra había mal olor! Habían obreros trabajando en una ampliación en frente de la habitación y ponían la música a mucho volumen, muy incómodo
Stayed 2 nights in Aug 2023
Response from Zafra on Aug 20, 2023
Agradecemos el tiempo que se ha tomado para dejarnos su comentario!,Le pedimos disculpas por el servicio que manifiesta haber recibido.Su opinión es muy importante para nosotros, ¡Esperamos verle pronto de nuevo

8/10 Good

Jesús Edgardo

Liked: Staff & service, property conditions & facilities
Muy bonito,
Stayed 1 night in Aug 2023

10/10 Excellent

Carla

Stayed 2 nights in Jul 2023

10/10 Excellent

Duglas

Stayed 1 night in Jun 2023

10/10 Excellent

Jose

Stayed 2 nights in Apr 2023

8/10 Good

Jean carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 1 night in Oct 2022
Response from Zafra on Oct 23, 2022
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente

8/10 Good

Iveth

Stayed 1 night in Sep 2022
Response from Zafra on Oct 5, 2022
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente!

8/10 Good

Johann

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muy cerca del Irtra!
El Hotel se encuentra estratégicamente ubicado, muy cerca de todos los parques del Irtra. Las habitaciones cómodas, sencillas. El baño con agua caliente. Televisión por cable, aunque no se ve todos los canales bien. El desayuno fue bueno y hay opciones para cenar y almorzar. La piscina un poco pequeña pero está bien para descansar. Hotel familiar. Me pareció un poco caro.
Stayed 1 night in Sep 2022
Response from Zafra on Sep 21, 2022
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente!

10/10 Excellent

Vivian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Recepción
Puede mejorar la amabilidad de las chicas de recepción
Stayed 1 night in Sep 2022
Response from Zafra Hotel on Sep 4, 2022
¡Agradecemos el tiempo que se ha tomado para dejarnos su comentario!,Le pedimos disculpas por el servicio que manifiesta haber recibido.Su opinión es muy importante para nosotros, ¡Esperamos verle pronto de nuevo!

8/10 Good

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes trabajadores
Excelente atención del personal de servicio y restaurante
Stayed 2 nights in Aug 2022
Response from Zafra Hotel on Sep 3, 2022
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de nuestros servicios. ¡Esperamos verle pronto nuevamente!

6/10 Okay

Erika del Carmen

Stayed 1 night in Aug 2022

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Agradable en general. Solo dos sugerencias. Las toallas que brindan están muy desgastadas deben renovarlas. Quitar dos muebles en el pasillo que está muy deteriorados y dan mal aspecto.
Stayed 3 nights in Aug 2022
Response from Zafra Hotel on Sep 3, 2022
¡Gracias! por sus sugerencias, nos encantará resolver esto lo antes posible. ¡Esperamos verle pronto nuevamente!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 2 nights in Jul 2022
Response from Zafra Hotel on Sep 3, 2022
¡Muchas gracias por su comentario! Nos alegra que haya disfrutado de su estadía con nosotros. ¡Esperamos verle pronto!

6/10 Okay

Jayme

Travelled with family and small children
La cercanía al irtra Muy caro, muy bullicioso, camas duras
Stayed 2 nights in Jul 2022
Response from Zafra Hotel on Sep 3, 2022
¡Muchas gracias por su comentario! Nos esforzamos mucho por lograr que cada experiencia del cliente sea disfrutable, lamentamos en esta oportunidad no alcanzar sus expectativas.¡Esperamos que nos visite pronto nuevamente!

8/10 Good

Isabelle Mary Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El restaurante muy rico !!!!
Stayed 2 nights in Apr 2022

8/10 Good

HECTOR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion muy amable, solo que considero que pueden mejorar en la limpieza de las habitaciones (polvo en las respaldos de la cama) pero yo volvere al hotel
Stayed 2 nights in Apr 2022

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena comida.
Stayed 1 night in Mar 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍👍👍👍👍👍👍👍👍
Stayed 2 nights in Dec 2021

6/10 Okay

Juan carlos

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Sergio Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Leonel

Stayed 2 nights in Dec 2021

4/10 Poor

René

Travelled with family
Disliked: Staff & service, property conditions & facilities
Lastima
Mal servicio en el restaurante, casi 1 hora esperando para que sirvan, la atención es muy clacisista.
Stayed 1 night in Dec 2021

10/10 Excellent

Julio

Travelled with family and small children
Liked: Staff & service, amenities
Atencion excelente pero falta mantenimiento a las habitaciones y piscina
Stayed 1 night in Dec 2021

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar limpio para descansar
El Hotel es agradable, muy limpio, el parqueo frente a la habitación, la atención del personal es buena. Por el tema del aforo por covid hay horarios para desayunar. El desayuno lo incluye el precio pagado. Está a la par del IRTRA. Y se puede gozar de la picina despues de un día de aventuras.
Stayed 1 night in Dec 2021

4/10 Poor

Ana

Stayed 1 night in Nov 2021

6/10 Okay

Abner

Travelled with family
Disliked: Cleanliness, staff & service
No volvería a ése hotel.
Las fotos son bonitas, el hotel es aceptable, el servicio fue de aceptable a decepcionante rápidamente. Por el costo, hay mejores opciones en el área.
Stayed 1 night in Jun 2021