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San Marcos Inn – Avis

2.5 out of 5
San Marcos Inn
1507 N. Interstate 35, San Marcos, TX

Avis

5,0
Note de 10 – Excellent, d’après 12 avis sur 137." "
Note de 8 – Bien, d’après 21 avis sur 137." "
Note de 6 – Acceptable, d’après 31 avis sur 137." "
Note de 4 – Médiocre, d’après 22 avis sur 137." "
Note de 2 – Terrible, d’après 51 avis sur 137." "

5,4/10

Propreté

5,6/10

Service et personnel

3,6/10

Commodités

4,4/10

État et installations de l’hébergement

3,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Jonathan

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Unfriendly manager. Old and rundown property.
Séjour de 3 nuits en octobre 2023

4/10 – Médiocre

Arlene

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
this unit was overall dated and it surely smelled like it. the area was so bad, there was no soap provided and the towels and bedding were so old and musty. Apart from this the staff was unnecessarily rude on the phone. And the check in lady insisted on charging us more for our room because my father was helping us bring in luggage and that counted as an extra charge because it was more than two people in the room
Séjour de 2 nuits en octobre 2023

2/10 – Terrible

Janielee

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nasty
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Delia

Séjour de 2 nuits en septembre 2023

8/10 – Bien

Rachel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Cindy a répondu le 24 août 2023
Thank you for staying with us. Have a great day.

10/10 – Excellent

Linda

Séjour de 1 nuit en novembre 2022

6/10 – Acceptable

josh

Séjour de 2 nuits en octobre 2022

6/10 – Acceptable

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement
The room was dirty and paint and sheetrock was coming down in the bathroom plus they need to spray for roaches
Séjour de 1 nuit en mai 2022

2/10 – Terrible

Jose

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
not clean smells so old..TV doesnt even work and ice machine had no ice they took advantage of weekend graduations to charge more this room was horrible..no climate control!!!!!!!!!!!!!
Séjour de 1 nuit en mai 2022

2/10 – Terrible

Sandeep

Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Unable to connect to wifi from second building. TV doesn’t work. Stained towels and sheets. Worst of all, there is no exhaust in restrooms.
Séjour de 1 nuit en septembre 2021

2/10 – Terrible

Frank

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
No polite language to describe this experience
I challenge San Marcos Inn to display any signage or driveway that proves their location at the address they claim. I drove past half a dozen times before giving up and returning to Austin. The ONLY driveway close to the location was at 1505 N 135. A home and commercial remodeling service. I walked North and South from their parking lot and saw NOTHING resembling an Inn, hotel or motel.
Séjour de 1 nuit en septembre 2021

10/10 – Excellent

Jon

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2021

2/10 – Terrible

Michelle

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
DO NOT STAY AT HERE!!!
During the recent and terrible Texas winter storm, I was already without power and water in Austin for 3 days. With what little phone power I had left, I saw this hotel open online so I booked their “last” room blindly hoping they had power and were open. Unfortunately, we arrived and the hotel says “NO VACANCY.” Cindy at the front desk said the hotel and surrounding area did not have power and they weren’t taking anyone because they had no way of checking me in without power. She stated to my family and myself that once they got power and their phone’s working that we would be issued a refund but I’d have to get it through hotels.com. So I drove back through the storm to Austin because we couldn’t find anywhere else to stay. Later that night, Hotels.com couldn’t get in contact with the hotel and said they couldn’t give me a refund until they confirmed it with them. Once hotels.com was finally able to contact the hotel, days later, the hotel is now saying the power returned 20 min later and I could’ve come back to stay. AND they don’t issue refunds! ...I NEVER even told them my name when I arrived. How do they know what time I arrived and if the power returned when they said it did? Secondly, they still didn’t have a working phone for the remainder of the night so I had no way of knowing the power returned! I would listen to all of the horrible reviews of this place. These people are terrible and are stealing money from innocent families!!
Séjour de 1 nuit en février 2021

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Expedia took my money and San Marcos Inn had no rooms available, no electricity or water. I want a FULL REFUND.
Séjour de 1 nuit en février 2021

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
San Marcos I love you!
Great place with friendly staff was a really nice stay
Séjour de 1 nuit en février 2021
Cindy a répondu le 13 févr. 2021
Thank you

8/10 – Bien

Don

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
not bad for the money
not bad at all for the price , when u walk in the lobby its smells bad of curie and other foods .. smells bad but other wise its a good place
Séjour de 1 nuit en novembre 2019

2/10 – Terrible

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The bed sheet were dirty and the rooms smelled foul.
Séjour de 1 nuit en septembre 2019
Guest Relations a répondu le 25 sept. 2019
Please accept our sincerest apologies about the state of your room upon your arrival. We hope you alerted our staff as they would have been more than happy to amend your concerns. We will strive to improve upon our guest experience and we hope to have you back the next time you are in the area. Take care.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 1 nuit en juillet 2019

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Review
Tv was turning off and on all throughout the stay.
Séjour de 1 nuit en juillet 2019

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
There was no continental breakfast. Very disapointed
Séjour de 1 nuit en juillet 2019

2/10 – Terrible

random711

Voyage en groupe
I wouldn't call it a stay. I would call it bad busines. So the day I wanted to stay, i booked a room a bit late like maybe 6pm. I get there around 7. Also to mention as for handicap parking, it isnt that good. If you are on a wheelchair and aren't careful, you can roll all the way back. So anyways, I booked a handicap room. I get there so I can check in. The lady then tells me that there aren't any handicap rooms. I would be fine with any downstairs at this point at least. She then says the rooms are too small. I wasn't mad and said that I would have to get my money back through expedia. No hard feelings or anything. It was all understandable. I'll be honest. I wasnt too familiar with the app. I didnt know you were able to cancel from the app. I called expedia the next morning as soon as i could to see about a refund. Expedia called the motel to ask about the situation. The manager said that the refund was declined because I had the room reserved and that no one else was able to rent it out. I understand that but can't they be understanding on my part? It isnt like reserved it, didn't show up and expected a refund. The way I see it is that I lost about 100 dollars this time but they lost much more for when I'm in the area. I won't be wanting to stay there at all anymore.
Séjour de 1 nuit en juillet 2019
Guest Relations a répondu le 12 juill. 2019
Thank you for taking the time to provide us with your feedback. Please accept our apologies for the situation you encountered regarding the issue with your reservation. Our team is known for being understanding of our guests' situations, and we encourage you to reach out to our hotel directly so we can discuss the details of your situation further. We look forward to working toward a solution together.

6/10 – Acceptable

Kay

Séjour de 1 nuit en mai 2019
cindy a répondu le 4 juin 2019
Thank you

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2019
pat a répondu le 27 mai 2019
Thanks for you hospitality.

6/10 – Acceptable

ruben

Points forts : Propreté
Séjour de 2 nuits en mai 2019
pat a répondu le 27 mai 2019
Thank you.

2/10 – Terrible

Huey, Dallas

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They just want to make money any way ,they don't care about you.
Séjour de 1 nuit en mai 2019
General Manager a répondu le 22 mai 2019
Dear Huey, It is never our intention to make our guests feel unwelcome, and we want to apologize on behalf of our staff. Your comfort is our top priority, and we know we can do better to achieve a friendly, courteous experience for you. We hope you consider staying with us again to give us the chance to provide you with the stay you expect and deserve.

6/10 – Acceptable

Ami

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Ok stay with discount rate. Would not pay full pri
Location was convienient. Lighting was good in parking lot and was not trashy or scary. Room needs to refreshed, minor repairs and carpet cleaned and updated.
Séjour de 1 nuit en avril 2019
kim a répondu le 18 mai 2019
thank you

8/10 – Bien

Monica

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2019
Pat a répondu le 18 mai 2019
Thank you

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement
Overall property, staff, location were awesome. ONLY complaint was the small towels looked stained/dirty.
Séjour de 2 nuits en avril 2019
kim a répondu le 18 mai 2019
thank you

6/10 – Acceptable

Gamaliel

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Carpet had holes. I looked under bed to make sure I didn’t leave anything and looks like it’s never been cleaned down there.
Séjour de 1 nuit en octobre 2018

10/10 – Excellent

Carla

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It works
I came in late at night but the staff is very friendly. The pillows are too hard for my liking but probably OK for most people. There’s nothing really special about these rooms, but I had everything I needed.
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2018

2/10 – Terrible

Bob, Houston

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Had arrived at the hotel and noticed right off the bat something was off. Was advertised to have a pool and there wasn’t. The rooms looked to be from the 80s. There was stains on the floor and bedding, to the point I had to go buy sheets. The A/C in the room barely worked had to go buy 2 fans and run them on high. When the lady was confronted about any problems she just blew it off. The second room I had booked was also a none smoking room and as soon as you walked in it hit you like a train. I booked online and reserved to pay when arrived well that was one price what I was actually charged was about $50 more, to add to the price when she was confronted about the smoking room she moved my friends from a single queen room to a double room which was cheaper and would not refund me for it when asked all she said was I have your credit card information just don’t leave me a bad review. I’m sorry but if you have to tell your guest not to leave you a bad review then you should maybe try a little harder at running your business. Overall not happy with the stay but was still a good weekend.
Séjour de 2 nuits en juillet 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice flew in late the rushed to check me in so I could get some rest they even picked me up from the airport
Séjour de 1 nuit en juillet 2018

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The room smelled bad! The beds were really soft. The room was not clean. The manager wouldn't give a refund. Quite arrogant! I'd have to be really desperate to stay there. Didn't stay there!
Séjour de 1 nuit en mai 2018

8/10 – Bien

Geraldine

Points forts : Propreté, service et personnel
Quick overnight rest stop.
It was a slightly older hotel/motel with fair prices for an overnight stay....service was good.

8/10 – Bien

Kevin

Points forts : Propreté, confort de la chambre
Séjour de 4 nuits en mars 2018

2/10 – Terrible

Irritated, Near Dallas, TX

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
DON'T WASTE YOUR MONEY
The first room they put me in was filthy. The TV didn't work. I went back to the front desk & told them, The lady that checked me in came to check on it. After she messed with a while, I asked for another room. She ignored me and continued to mess with the TY. It was obvious that she didn't know what she was doing. I gave her a few more seconds, then demanded another room!! She went down the hall and opened another filthy, nasty room for me. She said she would be right back with another key. It took her a while, but she eventually brought me one. I got settled in, then tried to connect to the WiFi. I couldn't find anything with any decent signal. I tried to call back to the desk, BUT THIS TIME, THE IN-ROOM PHONE WOULDN'T WORK!! I went back to the front desk and told her my room phone didn't work, and asked about the WiFi. She told me what the WiFi ID was--open connection, no password protection. I pulled it up on my phone while I was still at the check-in desk. It was there, but the WEAKEST possible signal. When I got back to my room, it was still the weakest signal, but that didn't last. About half of the time I was there, I had the weakest signal, the rest of the time, I had NO SIGNAL AT ALL!! There was a refrigerator in the room. I put a couple of sodas in it. A few hours later, they were both FROZEN SOLID!! THIS WAS THE VERY FIRST TIME--AND THE VERY LAST TIME--I WILL STAY AT THIS HOTEL CHAIN!!!!!
Séjour de 2 nuits en mars 2018

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Expensive when booking hotel, bad customer service, not safe to stay. They don’t provide shampoo, conditioner, or body wash, tooth paste, etc They don’t provide WiFi code either even though it is free WiFi
Séjour de 1 nuit en mars 2018

8/10 – Bien

Marla

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté
Weekend stay
Check in staff was nice, room was quiet considering its on the highway. The room however was not very clean and had a funky musty smell. There was no coffee as advertised. It served its purpose and I would stay again.
Séjour de 2 nuits en août 2017

6/10 – Acceptable

Maria

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en mai 2017

2/10 – Terrible

kevin , arizona

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Roaches
Roaches all over the place and when asked about getting our money back the answer "there isnt a thing we can do" it was awful and we ended up getting paying for another hotel down there road . Would like a refund.

8/10 – Bien

Francisco

Points forts : Propreté, service et personnel et confort de la chambre.
Regular, pero cumple
La habitación fue muy cómoda, pero tenía olor a cigarro

8/10 – Bien

Susan

Points forts : Propreté, service et personnel et confort de la chambre.
Convenient highway access
Bed was great. Manager was very friendly. Served the purpose for a quick overnight stay while on the road.

6/10 – Acceptable

Eugene

Points forts : Service et personnel
Convenient but pricey and not all that
Hotel was very old, small, and pricey despite all this. Most wall plugs did not work for charging phones.

2/10 – Terrible

mario

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Disgusting
Terrible stay, dirty , terrible location, uncomfortable, dirty laundry, old mattresses, stained linen.

2/10 – Terrible

Janis, Fort Worth, TX

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
It was somewhere to sleep.
There was a refrigerator in the room; however, it was not plugged in and there wasn't a plug for it. The television also didn't work. There wasn't cold water in the shower, only very hot. It is difficult to get back to the freeway. Nonetheless, we went down to float the river and it worked for a place to sleep. The prices were more accommodating staying in San Marcos than in New Braunfels.

4/10 – Médiocre

veronica, lubbock, tx

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Close to outlets
It was very hot and the bed was hard. No good tv to watch.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Points faibles : État et installations de l’hébergement, confort de la chambre
El aire no funciona bien

2/10 – Terrible

Brittany

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
So Nasty
Absolutely awful... Saw two roaches, bathroom fixtures broken, tv didn't work, stains on comforter, refrigerator didn't work.

2/10 – Terrible

Adrian

Points faibles : État et installations de l’hébergement, confort de la chambre