Title: Hotel Museo Palacio de San Agustin - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Museo Palacio de San Agustin Hotel with free parking, 4-minute walk to San Luis Potosi Cathedral ## Photo gallery for Hotel Museo Palacio de San Agustin ![Lobby - Hotel Museo Palacio de San Agustin (San Luis Potosi)](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/556a65f5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Museo Palacio de San Agustin (San Luis Potosi)](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/db6954b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Chapel - Hotel Museo Palacio de San Agustin (San Luis Potosi)](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/bf23a3a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Hotel Museo Palacio de San Agustin (San Luis Potosi)](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/7eaa1a65.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Hotel Museo Palacio de San Agustin (San Luis Potosi)](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/5225cff6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Plaza de Aranzazu and San Luis Potosi Cathedral, Hotel Museo Palacio de San Agustin provides a free manager's reception, a rooftop terrace, and a library. Treat yourself to spa services, such as a massage, aromatherapy, or a facial. The on-site restaurant, Monasterio, offers breakfast, lunch, and dinner. Dry cleaning/laundry services, a bar, and a business center are available to all guests. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Spa - Parking included - Restaurant - Air conditioning - Breakfast available - Business services VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 28 - Dec. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 29 - Dec. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4042822&PinnedHotelID=4042822&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Suite Gran Clase ![Suite Gran Clase](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/e8d77df8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Gran Clase 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning LED TV Blackout drapes/curtains Premium bedding Down duvet - 291 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite Gran Clase Matrimonial ![Suite Gran Clase Matrimonial](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/d426a869.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Gran Clase Matrimonial 10.0 Exceptional 4 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning LED TV Blackout drapes/curtains Premium bedding Down duvet - 291 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Suite Gobernador ![Premium bedding, down comforters, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/bb755584.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Gobernador 10.0 Exceptional 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning LED TV Blackout drapes/curtains Premium bedding Down duvet - 429 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Master Suite ![Master Suite](https://images.trvl-media.com/lodging/5000000/4050000/4042900/4042822/6f9138cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning LED TV Blackout drapes/curtains Premium bedding Down duvet - 323 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![Indoor pool, open 8:00 AM to 8:00 PM, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/39000000/38750000/38742400/38742385/e16a7dc4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Americana San Luis Potosi Colinas del Parque - Pool - Pet friendly - Free WiFi - Restaurant 9.6 Exceptional 1,001 reviews CA $139 CA $167 total includes taxes & fees Jan 3 - Jan 4, 2026 [](https://www.expedia.ca/San-Luis-Potosi-Hotels-Fiesta-Americana-San-Luis-Potosi.h38742385.Hotel-Information?chkin=2026-1-3&chkout=2026-1-4&rm1=a2®ionId=3207&destination=San Luis Potosi&destType=MARKET&latLong=22.156469,-100.985542&searchId=bf05eedb-3ba3-41df-bfd9-26e0f8d3c5f5&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/2000000/1230000/1222300/1222248/8a2c478b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express San Luis Potosi by IHG San Luis Potosi - Pool - Breakfast included - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Luis-Potosi-Hotels-Hotel-Museo-Palacio-De-San-Agustin.h4042822.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Luis-Potosi-Hotels-Hotel-Museo-Palacio-De-San-Agustin.h4042822.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C22.14910%2C-100.97622&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5T-b8-Bhay-yOEd2Lh3wz9MbrJY=) Galeana 240 Esq. 5 de Mayo, Centro Historico, San Luis Potosi, SLP, 7800 #### What's nearby - San Luis Potosi Cathedral \- 3 min walk \- 0.3 km - Plaza del Carmen \- 3 min walk \- 0.3 km - Plaza de Armas \- 3 min walk \- 0.3 km - Plaza de Aranzazu \- 3 min walk \- 0.3 km - Alameda \- 5 min walk \- 0.5 km #### Getting around - San Luis Potosi Intl. Airport (SLP) - 16 min drive #### Restaurants - ‪Papalote - ‬3 min walk - ‪La Oruga y la Cebada - ‬3 min walk - ‪La Palmerita Enchiladas Potosinas - ‬3 min walk - ‪Café Tokio - ‬2 min walk - ‪Casa Maka - ‬2 min walk ## About this property ### Hotel Museo Palacio de San Agustin Upscale boutique hotel near San Luis Potosi Cathedral Located close to Plaza de Aranzazu and Plaza del Carmen, Hotel Museo Palacio de San Agustin provides a free manager's reception, a rooftop terrace, and a library. Treat yourself to spa services, such as a massage, aromatherapy, or a facial. The on-site restaurant, Monasterio, offers breakfast, lunch, and dinner. Guests can also expect to find dry cleaning/laundry services, a bar and a business center. You'll also find perks like: - Free self parking - Cooked-to-order breakfast (surcharge), free bicycle rentals, and multilingual staff - Coffee/tea in the lobby, concierge services, and a front-desk safe - Guest reviews speak highly of the helpful staff Room features All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes. Other conveniences in all rooms include: - Rainfall showers and hair dryers - 40-inch LED TVs with cable channels - Wardrobes/closets, coffee/tea makers, and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/96000000/95900000/95899000/95898986/eb554336.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Maka Centro Historico - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.8 Excellent 52 reviews CA $101 CA $137 total includes taxes & fees Jan 28 - Jan 29, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=95898986&PinnedHotelID=95898986&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/37000000/36200000/36196600/36196530/09a22533.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Centro by Marriott San Luis Potosi Centro Historico - Pool - Free WiFi - Air conditioning - Breakfast available 9.2 Wonderful 508 reviews CA $93 CA $111 total includes taxes & fees Dec 31 - 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Free self parking on site - Limited onsite self parking ### Food and drink - Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: MXN 200 to 400 per person - A bar/lounge - A restaurant - Coffee and tea in common areas - Free manager's reception ### Restaurants on site - Monasterio ### Things to do - Bicycle storage - Free bicycle rentals - Library - Piano ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Meeting room ### Outdoors - Rooftop terrace ### Spa - 2 treatment rooms - Aromatherapy - Body scrubs - Couples treatment rooms - Deep-tissue massages - Facials - Hydrotherapy - Manicures/pedicures - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Hardwood flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 3 floors - Ballroom - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bathrobes - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 40-inch LED TV with cable channels ### Food and drink - Coffee/tea maker - Espresso maker - Free bottled water - Limited room service ### More - Air conditioning - Free daily newspapers - Free local calls - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Early check-in subject to availability Early check-in fee: MXN 637 Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: MXN 728 ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children 12 and younger are not allowed at this property from January to December; the rest of the year they are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MXN 5000 per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 to 400 per person - Early check-in fee: MXN 637 (subject to availability) - Late check-out fee: MXN 728 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 12 years old and younger are not permitted from January to December Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation ### Property is also known as Hotel Museo Palacio Agustin Quinta Real Palacio San Agustin Hotel San Luis Potosi Museo Palacio Agustin Museo Palacio De San Agustin Quinta Real Palacio San Agustin Hotel Quinta Real Palacio San Agustin San Luis Potosi Quinta Real Palacio San Agustin Quinta Real San Luis Potosi Museo Palacio De San Agustin Quinta Real Palacio de San Agustin Hotel Museo Palacio de San Agustin Hotel Hotel Museo Palacio de San Agustin San Luis Potosi Hotel Museo Palacio de San Agustin Hotel San Luis Potosi ## Frequently asked questions ### Is Hotel Museo Palacio de San Agustin pet-friendly? ### How much does it cost to stay at Hotel Museo Palacio de San Agustin? ### How much is parking? ### What time is check-in at Hotel Museo Palacio de San Agustin? ### What time is check-out at Hotel Museo Palacio de San Agustin? ### Where is Hotel Museo Palacio de San Agustin located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Museo Palacio de San Agustin Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.6 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 172 8 - Good 28 6 - Okay 9 4 - Poor 4 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Frederiek Dec 1, 2025 Liked: Cleanliness Great amazing hotel. Wish WiFi was better but overall amazing stay, great location and the most amazing staff ![](https://a.travel-assets.com/ugc/hotel-reviews/2e037d55-dcdd-4bb4-8e4a-05c7e6e47272-1764612876255.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Frederiek Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Gerald Dec 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities First, the establishment is beautiful. Ask for a tour, it will be one visual "wow" experience after another. Second, the staff is so helpful, friendly and competent. The rooms are furnished with high quality antiques that function as well as modern pieces. ##### Gerald Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Mark Aug 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful and historic hotel. Excellent location. Very good views of the mountains from the upper terrace. Great staff. Would definitely stay there again! ##### Mark Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### sandra vera Jul 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We love this place! We love this place! It takes us somewhere in time, with all the contemporary comfort ##### sandra vera Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Daniel Feb 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great place to stay Never experienced a hotel museum before make some extra time to take a tour of the place. The staff was very professional and friendly will be returning whenever I am in the area. ##### Daniel Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Timothy Mar 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful hotel, and well worth the stay. Huge room, very well decorated. It is also very well-located. ##### Timothy Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Jessenia May 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ⸻ I’ve traveled all over the world, and every time I visit San Luis Potosí, this is my top choice. The place is stunning and full of history—truly one of a kind. The staff is exceptional: attentive, professional, and genuinely welcoming. Great food is just a short walk away, and the VIP parking service makes everything effortless. Just pull up to the front, and they take care of the rest. The interior of the hotel is breathtaking, and the overall experience is consistently outstanding. ##### Jessenia Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Sandra Dec 15, 2024 #### Every penny is worth the place The hotel is fantastic! Please ask someone in the reception to tour you to the chapel and the cellar. We are definettly coming back soon! ##### Sandra Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Patrick Sep 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms were very nice. Staff is exceptional. Within short walking distance to The Plaza. ##### Patrick Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Eugenio Mar 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A must stay Staff was very accommodating. The property is impecable. History tours were very amazing and they made me feel very welcomed. ##### Eugenio Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Carmen P. Nov 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is absolutely stunning. It’s like living in a fabulous museum surrounded by beautiful art work and lovely architecture. The pictures do not do this place justice. I fell in love with this place when I walked through the doors. ##### Carmen P. Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Stephanie Feb 2, 2024 An amazing property. A museum of a place. Beautiful, elegant and intimate. The staff is gracious and knowledgeable ##### Stephanie Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Rosalinda May 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities I was impressed!! And Beautiful, is one of the cleanest cities I have been to in Mexico ##### Rosalinda Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Zila Jun 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We staying here at palacio for two nights with Two teens and this was an mazing experience. Rooms were beautiful. Food was very delicious. Staff was great . And at the end we had a tour of palace and it was awesome! Ps don’t forget to reserve your massage there also . ##### Zila Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Daniel Feb 27, 2025 Liked: Cleanliness Hotel is nice just make sure you have a lot of patience when it comes to find someone to order food or a drink. Other than the bed, all other furniture tables and chairs are old and springy and not comfortable. I don’t look for any modern conveniences. ##### Daniel Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### stefan Nov 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hands down the most unique Hotel stay of my life. Words simply can't do it justice. Imagine traveling back in time to the 1800's. Definitely ask for the tour of the hotel ##### stefan Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Marybel Aug 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is a jewel!!! Every detail has been taking care of. The building is breath taking! Pictures on line does not give it justice! The suites are espectacular! All services are high end. Old time meets new era in this magnificent museum. The tour is a must, please tip the tour guide! Staff is courteous and knowledgeable. ##### Marybel Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Janine Nov 4, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 14th century wooden furniture is gorgeous. I felt safe leaving the balcony doors of my room open all night. Marble floor in shower. Staff is 5 star, too. ##### Janine Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Sergio Jan 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Sergio Stayed 1 night in Dec 2023 ### 8/10 Good #### Ryan May 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic Historic Visit to the prior Palace Just an incredible Historic Place! Overall very nice 😊. We were on a short mini vacation, so the only schedule change was that we scheduled a hotel tour for 11 and ended up getting the tour over 2 hours later. Only there 2 nights and they didn’t replace the towels during the one room cleaning. ![](https://a.travel-assets.com/ugc/hotel-reviews/3652A285C488BCAF6B74E6310A1547C2BC9FF1C31684774145854.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BA476F60A72BC09B697BA7CAD0B1F0BFDFE2E30A1684774129176.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8A17B7B59591541D65A1F42F30FB583AC6419B2B1684774142522.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AA380B83E7DA161A2168D8F71E96ED85CE7EE5CA1684774119085.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ryan Stayed 2 nights in May 2023 ### 10/10 Excellent #### Jose Oct 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was excellent except that Expedia didn’t offer didinng options ##### Jose Stayed 6 nights in Oct 2023 ### 10/10 Excellent #### Lisa Nov 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The staff was AMAZING!! They went above and beyond to make sure we were taken care of! They offloaded our luggage and carried it to the room for us. They gave us a tour even though it was just our family and we needed it to be quick since we had a plane to catch. I wish I would have gotten his name, one gentleman helped get our luggage back to the car and let us feed the horse. The hotel is so beautiful and well worth the money to stay at. Easy to walk to many squares in the city center. I would definitely stay there again. Only suggestion I have is to put a trash can in the bedroom. The tiny one in the bathroom for toilet paper isn’t much for a family of 4\. The bedroom needs a trash can for room waste. Other than that, it was very comfortable! ##### Lisa Stayed 1 night in Nov 2023 ### 2/10 Terrible #### Carol Jun 22, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### Guests be warned The Hotel is clean and the place is beautiful. Restaurant offered good food and service. Staff is friendly. My two complaints are as follows. 1, $250 dollars went missing from my room and the front staff and hotel security person were not apologetic, helpful nor seemed to care. 2, on the Saturday there were several wedding photo shoots inside the hotel which made it uncomfortable to enjoy the lobby. At night they had a quinceañera Party with loud music. I asked the front staff if that music was going to go on late because my groups had an early wake up. I was assured that the event would be over at 12:30 sharp. I felt more at ease after being told that. Well it was past 1:30 am and the loud music still continued. This hotel has no respect for its guests and after the party finally ended the young teenagers from the party who were staying at our hotel were loud , running around and it went on for a bit and hotel management allowed all this. In the morning when it was brought up to hotel staff they again did not apologize nor did they seem to care that we couldn’t get a good nights sleep. For the amount of money we paid for the room the service and respect from the hotel staff is insulting. I suggest staying at Hotel Progreso. ##### Carol Stayed 6 nights in Jun 2023 ### 10/10 Excellent #### ANA Dec 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La estancia fue excelente. El personal súper atentos. Sin duda volveremos ##### ANA Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Hugo Nov 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente para los que nos gusta la historia, un servicio excelente por el personal y las instalaciones en muy ben estado. Sin dejar pasar el servicio del restaurant que es muy bueno. ![](https://a.travel-assets.com/ugc/hotel-reviews/edf7033c-a644-4d89-a229-516b14b0998e-1763478935179.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fc7cf1bc-69e1-4b22-8ddc-a33dfba907b5-1763479303315.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3abae9bd-cb79-477a-8874-dd4f7f516bb5-1763479303290.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/79ee8367-f38c-41b6-a9ea-e494b959037e-1763479303358.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hugo Stayed 2 nights in Nov 2025 ## Expedia's Latest Trends ### Hotels > [Mahekal Beach Front Resort & Spa](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [The Royal Park Canvas Kyoto Nijo](https://www.expedia.ca/Kyoto-Hotels-The-Royal-Park-Canvas-Kyoto-Nijo.h59440545.Hotel-Information) > > [Hawthorne Hotel](https://www.expedia.ca/Boston-Hotels-Hawthorne-Hotel.h28281.Hotel-Information) > > [Holiday Inn Express Nashville Downtown - Broadway by IHG](https://www.expedia.ca/Nashville-Hotels-Holiday-Inn-Express-Nashville-Downtown-Conf-Ctr.h14282.Hotel-Information) > > [All Inclusive Resorts and Hotels in South Africa](https://www.expedia.ca/Destinations-In-South-Africa-All-Inclusive-Hotel.0-0-d165-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Luxury Hotels in Downtown Ottawa](https://www.expedia.ca/Downtown-Ottawa-Ottawa-Hotels-Luxury-Hotel.0-n6057857-0-tLuxuryHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Kirkland Lake](https://www.expedia.ca/Kirkland-Lake-Hotels.d3989.Travel-Guide-Hotels) > > [Hotels with Childcare in Toronto](https://www.expedia.ca/Toronto-Hotels-Hotels-With-Childcare.0-0-d178314-tHotelswithChildcare.Travel-Guide-Filter-Hotels) > > [Days Inn by Wyndham Valemount](https://www.expedia.ca/Valemount-Hotels-Canadas-Best-Value-Inn-Valemount.h79184.Hotel-Information) > > [El Pescador Hotel](https://www.expedia.ca/Puerto-Vallarta-Hotels-El-Pescador-Hotel.h795219.Hotel-Information) > > [Rush Creek Lodge and Spa at Yosemite](https://www.expedia.ca/Groveland-Hotels-Rush-Creek-Lodge-At-Yosemite.h11958966.Hotel-Information) > > [Hilton Aruba Caribbean Resort and Casino](https://www.expedia.ca/Noord-Hotels-Hilton-Aruba-Caribbean-Resort-And-Casino.h21372.Hotel-Information) > > [Bahia Principe Luxury Bouganville - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Bahia-Principe-Luxury-Bouganville-Adults-Only-All-Inclusive.h6831633.Hotel-Information) ### Flights > [flights from monterey peninsula airport](https://www.expedia.ca/lp/airports/mry/flights-from-monterey-peninsula-airport) > > [Flights from Toronto (YYZ) to Ponta Delgada (PDL)](https://www.expedia.ca/lp/flights/yyz/pdl/toronto-to-ponta-delgada) > > [Flights from Dhaka (DAC) to Sepang (KUL)](https://www.expedia.ca/lp/flights/dac/kul/dhaka-to-kuala-lumpur) > > [Flights from Whitby](https://www.expedia.ca/lp/flights/7606/flights-from-whitby) > > [Flights from Monterrey (MTY) to Calgary (YYC)](https://www.expedia.ca/lp/flights/mty/yyc/monterrey-to-calgary) > > [Flights from Paris (CDG) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/cdg/yeg/paris-to-edmonton) ### Cars > [Car rentals in Las Vegas](https://www.expedia.ca/Car-Rentals-In-Harry-Reid-Intl.d5456204.Car-Rental-Guide) ### Cruise ### Packages > [Jamaica Vacations](https://www.expedia.ca/Jamaica.d88.Destination-Travel-Guides) ### General