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Reviews of Holiday Inn Express San Luis Potosi, an IHG Hotel

3 out of 5
Holiday Inn Express San Luis Potosi, an IHG Hotel
Av Benito Juarez 1270, San Luis Potosi, SLP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 317 out of 493 reviews" "
Rating 8 - Good. 122 out of 493 reviews" "
Rating 6 - Okay. 29 out of 493 reviews" "
Rating 4 - Poor. 13 out of 493 reviews" "
Rating 2 - Terrible. 12 out of 493 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

PATRICIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was excellent The shuttle driver was very helpful
Stayed 2 nights in Jan 2024
Response from GG on Feb 12, 2024
Gracias por tomarse el tiempo de contarnos su experiencia en Holiday Inn Express San Luis Potosí. Debes saber que tu opinión es muy valiosa para nosotros. Utilizamos comentarios como el suyo para realizar cambios continuos en nuestra marca para mejorar la experiencia de nuestros huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Lamentamos la situación de su aire acondicionado, revisaremos el tema para que no vuelva a suceder. Una vez más, gracias por elegir Holiday Inn Express San Luis Potosí

8/10 Good

Jesus

Business traveller
Near grocery store and restaurant
Stayed 1 night in Jan 2024
Response from GG on Feb 12, 2024
Gracias por tomarse el tiempo de contarnos su experiencia en Holiday Inn Express San Luis Potosí. Debes saber que tu opinión es muy valiosa para nosotros. Utilizamos comentarios como el suyo para realizar cambios continuos en nuestra marca para mejorar la experiencia de nuestros huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Lamentamos la situación de su aire acondicionado, revisaremos el tema para que no vuelva a suceder. Una vez más, gracias por elegir Holiday Inn Express San Luis Potosí

10/10 Excellent

David, Pacoima

Liked: Cleanliness, staff & service, property conditions & facilities
Love & prefer this hotel. have
Stayed 4 nights in Jan 2024
Response from GG on Feb 12, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express San Luis Potosí. You should know that your opinion is very valuable to us. We use feedback like yours to continually make changes to our brand to improve our guest experience. We hope you will give us the opportunity to serve you again in the future. We regret the situation with your air conditioning, we will review the issue so that it does not happen again. Once again, thank you for choosing Holiday Inn Express San Luis Potosí

8/10 Good

Roberto

Stayed 2 nights in Dec 2023
Response from GG on Jan 11, 2024
Muchas gracias por su puntuacion Esperamos verlo nuevamente pronto Saludos

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GG on Dec 9, 2023
Muchas gracias por su puntuación Esperamos verlo pronto nuevamente

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included a great breakfast that was included and free shuttle service to the airport.
Stayed 1 night in Nov 2023
Response from GG on Nov 15, 2023
Thank you very much for your comments, we hope to see you again.Nice to have it

10/10 Excellent

Monserrat

Stayed 2 nights in Oct 2023
Response from GG on Oct 21, 2023
Muchas gracias por su PuntuaciónEsperamos volverlo a verSaludos

10/10 Excellent

Ignacio

Stayed 1 night in Aug 2023
Response from GG on Aug 18, 2023
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express SAN LUIS POTOSI.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, comuníquese conmigo directamente al 4444999000 o gciagral@hiexslp.com.mx.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great service overall.
Stayed 1 night in Jul 2023
Response from GG on Aug 18, 2023
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express SAN LUIS POTOSI.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, comuníquese conmigo directamente al 4444999000 o gciagral@hiexslp.com.mx.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jul 2023
Response from GG on Aug 18, 2023
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express SAN LUIS POTOSI.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, comuníquese conmigo directamente al 4444999000 o gciagral@hiexslp.com.mx.

10/10 Excellent

Felix

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent and rooms where clean and breakfast was awesome! Thank you!!
Stayed 2 nights in Jul 2023
Response from GG on Aug 18, 2023
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express SAN LUIS POTOSI.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, comuníquese conmigo directamente al 4444999000 o gciagral@hiexslp.com.mx.

10/10 Excellent

César

Stayed 1 night in Jul 2023
Response from GM on Jul 8, 2023
Buen dia Sr. Cesar Muchas gracias Por tomarse el Tiempo en Calificarnos, esperamos verlo pronto.

10/10 Excellent

Hector Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente y cómodo hotel
Stayed 1 night in Jul 2023
Response from GM on Jul 8, 2023
Buen dia Sr. Hector Muchas gracias Por tomarse el Tiempo en Calificarnos, esperamos volverlo a ver pronto.

10/10 Excellent

Fabricio, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
It has everything I needed for my stay at San Luis Potosí. Very friendly and attentive staff. Nice breakfast buffet. I would stay at this very location again anytime
Stayed 1 night in Jun 2023
Response from GM on Jun 27, 2023
Fabricio, good day.We are happy that you like it.See youu soon.

10/10 Excellent

Elisabeth, LaBelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful.
Stayed 1 night in Jun 2023
Response from GM on Jun 19, 2023
Thanks, have a nice day.GM

2/10 Terrible

Sarai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff rarely answers their phone if at all. Their customer service service has been lacking leaving much to be desired. Their transportation is not always available when you need it even the though the driver is clearly available. Why offer airport transportation if you cannot use the service? Their office manager “Brian” is not very responsive. He will promise things and then when he cannot fulfill his promise he hides behind the front desk staff. I would not recommend this hotel.
Stayed 1 night in Jun 2023
Response from GM on Jun 19, 2023
We respect yourcomments.Thanks.GM

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff, very clean and modern.
Stayed 1 night in Jun 2023
Response from GM on Jun 5, 2023
Beatriz,Thanks for your commentsSee you soon.

8/10 Good

DORA, STOCKBRIDGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on Jun 5, 2023
Gracias Dora

8/10 Good

Mario, Caledon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Esta fue mi cuarta estancia en su hotel. Regresé porque estaba satisfecho con la calidad de la habitación y su servicio. Esta vez hubo dos elementos menores que no fueron aceptables: menor en el esfuerzo requerido para evitar que esto suceda, pero importante para el huésped que lo experimenta. Empaqué a toda prisa y olvidé mi jabón y champú. Desafortunadamente, los dispensadores de jabón estaban vacíos, en la ducha y junto al lavabo del baño. Además, no había azúcar ni palitos para revolver con los suministros de café. Confío en que tomará medidas correctivas para evitar que esto vuelva a suceder.
Stayed 1 night in May 2023
Response from GM on Jun 2, 2023
Mario, Muchas gracias por sus comentariostrabajaremos para corregir las situaciones,lo esperamos pronto.

10/10 Excellent

Marco

Stayed 1 night in May 2023
Response from GM on Jun 2, 2023
Marco,Gracias.

10/10 Excellent

Ma de Jesus

Stayed 1 night in May 2023
Response from GM on May 15, 2023
Muchas gracias por la oportunidad

6/10 Okay

BRENDA

Disliked: Cleanliness
House keeper was rude and did not vacuum the room, toilets have the dirty ring mark
Stayed 6 nights in Apr 2023
Response from GM on May 9, 2023
Miss OrtizWe are sorry to hear that we had problems during your stay, we will review the situation.Thanks for your comments.

10/10 Excellent

Miguel

Stayed 1 night in Apr 2023
Response from GM on May 9, 2023
Miguel,Muchas gracias.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service
It met all my expectations except the pizza I did not like.
Stayed 1 night in Apr 2023
Response from Hotel Experience Champion Bryan on Apr 24, 2023
Thank you very much for sharing your comments, we will be taking your opinion about our provider and thus being able to improve these types of details.

10/10 Excellent

patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good service and nice staff
Stayed 2 nights in Apr 2023
Response from Hotel Experience Champion Bryan on Apr 24, 2023
Thank you very much for choosing us, we hope to have you here with us again.

10/10 Excellent

Osono Nimsi

Stayed 3 nights in Apr 2023
Response from GM on Apr 11, 2023
Buen día-Gracias por darnos la oportunidad,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2023
Response from GM on Apr 6, 2023
Gracias

10/10 Excellent

Chan

Stayed 1 night in Mar 2023
Response from GM on Apr 5, 2023
Muchas Gracias

10/10 Excellent

Jose

Business traveller
remodelacion
habitaciones completamente remodeladas espacio muy amplio
Stayed 1 night in Feb 2023
Response from Gerencia General on Feb 24, 2023
Estimado Sr. José, muchas gracias por tomarse unos minutos para compartir su experiencia reciente en nuestro hotel. Es un gusto que pueda disfrutar de las nuevas habitaciones diseñadas especialmente de acuerdo a sus necesidades. Reciba un cordial saludo, le esperamos pronto.

6/10 Okay

Rigo

Response from GG on Nov 7, 2023
Muchas gracias por sus comentarios, esperamos verlo nuevamente

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about our stay here except the free shuttle service was not available and we had to pay a taxi 400 pesos to take us to the airport. Which is about 22 dollars.
Response from General Manager HIEXSLP on Nov 29, 2022
Estimada Srita. Jessica, muchas gracias por tomarse el tiempo para compartir su experiencia reciente en nuestro hotel. Nos da mucho gusto saber que cumplimos con gran parte del compromiso y así logramos su recomendación. Por favor en su siguiente visita no dude en agendar con tiempo sus traslados y con mucho gusto atenderemos su petición. Reciba un cordial saludo , le esperamos pronto.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 8 nights in Oct 2022
Response from General Manager HIEXSLP on Oct 24, 2022
Estimado Jorge, muchas gracias por compartir en base a su reciente experiencia. Reciba un cordial saludo, le esperamos pronto.

10/10 Excellent

Rigo

Travelled with partner
Liked: Cleanliness, staff & service
Great location.
Stayed 2 nights in Sep 2022
Response from General Manager HIEXSLP on Sep 26, 2022
Muchas gracias!! Es un placer saber que cumplimos con la expectativa. Le esperamos pronto.

4/10 Poor

VICTORIA

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Restroom Clean?
The restroom toilets always seem to not work properly. The shower is dirty with hair stuck in the drain. The air conditioner took some time to turn on and get cool. It would turn on and turn off when I pressed a button to make the air cooler. The beds were comfortable which is a positive. And the breakfast was good.
Stayed 1 night in Jul 2022
Response from General Manager HIEXSLP on Jul 29, 2022
Estimado(a) huésped, muchas gracias por tomarse unos minutos para compartir su experiencia reciente. Le pedimos una enorme disculpa por los inconvenientes al interior de la habitación, son aspectos no negociables que no deben volver a suceder, tomaremos acción inmediata. Gracias por destacar comodidad y nuestro desayuno. Reciba un cordial saludo.

10/10 Excellent

rigoberto

Stayed 15 nights in Jul 2022

10/10 Excellent

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 2 nights in Jul 2022
Response from General Manager HIEXSLP on Jul 14, 2022
Estimado Sr. Daniel, muchas gracias por compartir su experiencia reciente. Nos da mucho gusto saber que estamos cumpliendo con gran parte del compromiso. Reciba un cordial saludo. Le esperamos pronto.

10/10 Excellent

Gina

Stayed 1 night in Jul 2020

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 3 nights in Jun 2022
Response from General Manager HIEXSLP on Jul 1, 2022
Estimado Sr. José, muchas gracias por compartir su experiencia reciente en nuestro hotel. Es un placer saber que estamos cumpliendo con gran parte del compromiso, todos los días trabajamos para que así suceda y estamos orgullosos de nuestro equipo. Reciba un cordial saludo y le esperamos pronto.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, property, staff and amenities. Newer , clean and great location. Thank You
Stayed 1 night in Jun 2022
Response from General Manager HIEXSLP on Jun 30, 2022
Estimado Sr. Miguel, muchas gracias por tomarse el tiempo para compartir su experiencia reciente en nuestro hotel. Es un placer saber que estamos cumpliendo con el compromiso de dar valor total a su estadía. Reciba un cordial saludo , le esperamos pronto.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of lighting. Breakfast was good.
Stayed 3 nights in Jun 2022
Response from General Manager HIEXSLP on Jun 28, 2022
Estiamado Sr. Ricardo, muchas gracias por tomarse unos minutos para compartir su experiencia en nuestro hotel. Todos los días trabajamos para lograr estos resultados, nos da mucho gusto saber que estamos cumpliendo con el compromiso. Reciba un cordial saludo, le esperamos pronto.

10/10 Excellent

Silvia

Stayed 1 night in Jun 2022

10/10 Excellent

Javier

Stayed 1 night in Jun 2022

8/10 Good

Gabriel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Todo bien solo el baño no bien aseado.
Stayed 2 nights in Jun 2022
Response from General Manager HIEXSLP on Jun 11, 2022
Estimado Sr. Gabriel, muchas gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Por supuesto reforzaremos el tema de limpieza en nuestro baño sin duda. Reciba un cordial saludo.

8/10 Good

John Kevin, San Ysidro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were a little old and hot water was a touch and go, but other than that, very pleasant stay!
Stayed 2 nights in Jun 2022
Response from General Manager HIEXSLP on Jun 11, 2022
Dear Mr. John Kevin, thank you very much for taking the time to share your recent experience at our hotel. It is a pleasure to know that we are complying with the commitment to give total value to your stay. Of course we will attend to the issue of towels so that it does not happen again. Receive a cordial greeting and we look forward to seeing you soon.

6/10 Okay

John, San Ysidro

Stayed 4 nights in May 2022

10/10 Excellent

Angelica

Stayed 1 night in May 2022
Response from General Manager HIEXSLP on May 19, 2022
Estimada Srita. Angélica muchas gracias por tomarse el tiempo para compartir en línea acerca de su reciente estancia en nuestro hotel. Nos da mucho gusto saber que estamos cumpliendo con el compromiso de su satisfacción y que se traduce en estos resultados. Reciba un cordial saludo de todo el equipo y le esperamos pronto!

8/10 Good

Mario, Caledon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a smoking room that was clean and quiet, and a safe place to park for one night, and they offered both.
Stayed 1 night in May 2022
Response from General Manager HIEXSLP on May 10, 2022
Dear Mr. Mario, we are very happy to know that we managed to offer what you needed. Every day we work to make this happen. Receive a cordial greeting and we look forward to seeing you soon.

4/10 Poor

Hilda

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The time we were there (4 nights) we could not use the pool. This hotel rents the pool to the public even though they are not staying at the hotel. They seem to give them priority over people that are actually renting rooms to stay. Also, they tried to over charge me for the last night. Just because I look white they think they can charge me anything. I later explained my frustrations to them and they fixed the pricing. Just disappointed how they can also take advantage of you if you don’t say something about it. I highly doubt I’ll be coming back to this hotel. It was just “ok” gym was broken and pool was filled with kids and outside people that were even rude.
Stayed 3 nights in Apr 2022
Response from General Manager HIEXSLP on May 4, 2022
Dear guest, we are very sorry that we were unable to exceed your expectations. Rest assured that in no way do we seek to take advantage in any way. It is important for both IHG and all of our team to treat everyone equally. We are reinforcing the training and protocols for all staff to be able to deal with this type of situation in a different way in the future. We sincerely apologize and hope you will give us the opportunity to change this experience in the future. Receive a cordial greeting.

6/10 Okay

De Los

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2022