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Reviews of City Express by Marriott San Luis Potosí Zona Industrial

2 out of 5
City Express by Marriott San Luis Potosí Zona Industrial
Carretera Central Mexico San Luis 2150, Fracc Industrias, San Luis Potosi, SLP

Reviews

8.4

Very good

Rating 10 - Excellent. 211 out of 462 reviews" "
Rating 8 - Good. 158 out of 462 reviews" "
Rating 6 - Okay. 50 out of 462 reviews" "
Rating 4 - Poor. 26 out of 462 reviews" "
Rating 2 - Terrible. 17 out of 462 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Q

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Feb 2024
Response from JEFE DE VENTA DIRECTA Y SERVICIO on Feb 19, 2024
Gracias por hospedarse con nosotros, apreciamos sus comentario, son muy importantes, esperamos regrese pronto.

4/10 Poor

Brenda

Stayed 1 night in Dec 2023
Response from Jefe de Veta Directa y Servicio on Dec 13, 2023
Gracias por emitir su calificación ,nos gustaría saber mas para poder realizar las mejoras pertinentes.

10/10 Excellent

Miguel

Stayed 3 nights in Nov 2023
Response from Jefe de Venta Directa y Servicio on Dec 13, 2023
Gracias por tomarse el tiempo de calificarnos,es muy importante para nosotros, lo esperamos pronto.

6/10 Okay

daniela, riverside

Business traveller
Liked: Amenities
The price
Stayed 1 night in Nov 2023
Response from Jefe de Venta Directa y Servicio on Dec 6, 2023
Gracias por hospedarse con nosotros y brindar sus comentarios, pasaremos la información a los departamentos correspondientes.

10/10 Excellent

Carina

Stayed 1 night in Oct 2023
Response from Jefe de Venta Directa y Servico on Dec 6, 2023
Gracias por elegir hospedarse con nosotros.

10/10 Excellent

Sandra

Liked: Property conditions & facilities
Clean , convenient location , good breakfast
Stayed 1 night in Jul 2023
Response from Gerente de Hotel on Jul 19, 2023
Estimada Sandra: Agradecemos tu preferencia. Tu opinión es muy importante para nosotros.

8/10 Good

Nora Leticia

Stayed 2 nights in Jun 2023
Response from Gerente de Hotel on Jul 5, 2023
Estimado huésped: Agradecemos su preferencia y su opinión. esperamos verlo a su regreso a San Luis.

2/10 Terrible

Karina

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went wrong, cleaness, facilities. All really
Stayed 1 night in Feb 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and excellent service
Stayed 3 nights in Feb 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Gerente de Hotel on Dec 10, 2022
James Gracias por tu opinión. Te esperamos a tu regreso a nuestra ciudad.

10/10 Excellent

Rufo

Stayed 1 night in Nov 2022

6/10 Okay

Joel

Travelled with family
Disliked: Amenities, property conditions & facilities
No tenían todas las amenidades en el hotel yo tuve que bajar por toallas y jabón
Stayed 1 night in Sep 2022
Response from Gerente de Hotel on Oct 25, 2022
Joel: Lamentamos todos los inconvenientes en tu estancia. Estaremos muy pendientes de cumplir con la promesa de marca y expectativas. Esperamos nos des una oportunidad de servirte nuevamente en un futuro.

8/10 Good

Jose fernando

Stayed 1 night in Sep 2022
Response from Gerente de Hotel on Sep 5, 2022
Gracias José Fernando por tu preferencia y tu opinión

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Gerente de Hotel on Aug 30, 2022
Silvia: Agradecemos su preferencia. Su opinión nos importa mucho.

10/10 Excellent

Maria del refugio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jefe Venta Directa y Servicio on Jul 14, 2022
Gracias por elegir hospedarse en City Express Zona Industrial, agradecemos su confianza.

4/10 Poor

Alfredo

Stayed 1 night in Apr 2022

2/10 Terrible

Jorge

Stayed 1 night in Jan 2022
Response from Jefe de Venta Directa y Servcio on Jan 10, 2022
Lamentamos que la estancia en nuestro hotel no haya sido agradable desconocemos la causa ,pero nos gustaría saber ya que de esa manera es como podemos mejorar el servicio.

4/10 Poor

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Else Where - Avoid!
This place looks decent because it’s new but don’t let that fool you. The room was not clean and hadn’t been swept, beds had hair, there were nails clippings on the floor next to the bed, and a bug on the wall above the bed. The sheets were dingy, the walls were thin that you could hear a party happening next door. Terrible location surrounded by empty lots and no where to eat. There are better places to stay for the same price or less. I had a one night stay and went back a previous hotel.
Stayed 1 night in Dec 2021
Response from Jefa de Venta Directa y Servicio. on Jan 5, 2022
We are very sorry for the situation, we appreciate the comments, we will pass the information provided to the indicated department and take the necessary measures to provide a better service, and that this is not repeated.

10/10 Excellent

Claudia Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Jefe de Venta Directa y Servicio on Jan 5, 2022
Gracias por hospedarse con nosotros, sus comentarios son importantes para la mejora del servicio.

8/10 Good

MAURO F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Comfortable, Convenient location, it only takes a feu minutes to drive to the Industrial Park
Stayed 2 nights in Nov 2021
Response from Jefe de Venta y Directa y Servicio. on Jan 5, 2022
Thank you for your comments, we are here to serve you.

8/10 Good

Elias

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Gerente de Hotel on Oct 5, 2021
Estimado huésped: Agradecemos su preferencia. Su opinión es muy importante para nosotros.

10/10 Excellent

Maricruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic
Stayed 2 nights in Sep 2021
Response from Gerente de Hotel on Sep 7, 2021
Estimada huésped: Agradecemos su preferencia. Sus comentarios son muy importantes para nosotros.

4/10 Poor

Juan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2021
Response from Gerente de Hotel on Sep 20, 2021
Estimado Huésped: Agradecemos su preferencia. sus comentarios son muy importantes para nosotros.

10/10 Excellent

Olivia

Stayed 1 night in Sep 2021

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Gerente de Hotel on Jul 26, 2021
Estimada huésped: Agradecemos su preferencia, Sus comentarios son muy importantes para nosotros.

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Gerente de Hotel on Jul 15, 2021
Estimada huésped: Agradecemos su preferencia y comentarios. Estamos felices de servirle.

10/10 Excellent

Danita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel.
Very nice, well maintained facilities.
Stayed 1 night in Feb 2021
Response from Hotel Manager on Apr 5, 2021
Thank you for your preference. Your comments are very important for us

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Gerente de Hotel on Mar 30, 2020
Estimado huésped agradecemos su preferencia. Su opinión es muy Importante para nosotros

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been very please with all the services provided, since the 1st time I starting staying here. Breakfast is excellent too.
Stayed 1 night in Jan 2020
Response from DANNAE SILVA on Jan 18, 2020
Thanks for your comments. We are glad you chose us during your stay in San Luis Potosi.

10/10 Excellent

John, Winnipeg, Manitoba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, safe parking, new facility, great staff.
Stayed 1 night in Dec 2019
Response from Jefa de Venta Directa on Jan 6, 2020
Gracias por elegir hospedarse en city Express,todos los comentarios son bienvenidos.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Jefe de Venta Directa y Servicio on Dec 2, 2019
Gracias por elegir hospedarse con nosotros, estamos muy contentos que la estancia haya sido de su agrado.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel CityExpress
Everything was nice, and breakfast was delicious! Clean and great service.
Stayed 1 night in Jul 2019
Response from Jefe de Venta Directa on Jul 5, 2019
Thank you for staying with us, we hope to see you soon..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Jefe de Venta Directa on Apr 16, 2019
Thank you for staying at City express.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything was ok for the exception of not hot water, it was just warm. Blood stains in the blankets and a weird smell.
Stayed 1 night in Apr 2019
Response from Jefe Venta Directa on Apr 16, 2019
We offer an apology for the inconveniences, we will take measures and report it to the indicated departments so that it does not happen again, thank you very much for your comments, all are taken into account.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
New building, excellent staff, great continental breakfast, good onsite security and parking. No fridges or facecloths in rooms. Would definitely stay there again.
Stayed 1 night in Jan 2019
Response from Jefe de Venta Directa on Jan 8, 2019
Dear Guest, Thank you very much for your comments, for us it is very important to know your opinion, with these we can improve our service, thank you for choose to stay with us. Cordial Greetings

6/10 Okay

Carlos, Monterrey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buen hotel pero olía mal el cuarto
Fui con mi familia, el cuarto que nos ofrecieron olía mal y nos tuvieron que cambiar a otro cuarto (esto se puede comprobar con el hotel). Fuera de ese inconveniente, el hotel estaba bien, el bufete excelente y el cuarto incluía lo que se ofreció en la reservación.
Stayed 1 night in Aug 2018
Response from Gerente de Hotel on Sep 4, 2018
Estimado huésped: Lamentamos mucho los inconvenientes a su llegada a nuestro hotel. Sus comentarios son muy importantes para nosotros y trabajamos día a día para mejorar nuestros procesos. Agradecemos su preferencia !!

4/10 Poor

Ruben

Disliked: Room comfort
Stinky hotel
El aire acondicionado estaba apestado... olía a meados (literal)
Stayed 2 nights in Aug 2018
Response from Gerente de Hotel on Aug 21, 2018
Estimado huésped: Sus comentarios son muy importantes para nosotros. Tomaremos las medidas necesarias para que ésta situación no vuelva a presentarse.Gracias por hospedarse con nosotros !!

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Tipical
Nothing to say about a city hotel
Stayed 1 night in Jun 2018
Response from Gerente de Hotel on Jul 21, 2018
Estimado huésped: Agradecemos su preferencia !! Sus comentarios son muy importantes para nosotros

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent!
Good!

2/10 Terrible

jessica , mexico City

Disliked: Staff & service, property conditions & facilities, room comfort
They gave me a room that was already occupied!
I got in and saw luggage, clothes and a dirty bed, they have given me a room that was already occupied, then, obviously I was given another room, when I tried to open, the key was unactive... One problem after the other... Wont stay there ever again
Stayed 1 night in Mar 2018

10/10 Excellent

DDA, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good
City Express hotels are no frills and no surprises, Things work. There’s good coffee, the breakfast is okay. The WiFi works. What a really like are blackout drapes. I sleep better here than at other hotels, even if the pillows aren’t the best.
Stayed 2 nights in Oct 2017
Response from . on Dec 8, 2017
Dear guest: We really appreciate your comments. Your opinion is very important for us. Thanks for your preference.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Estimado huésped agradecemos su preferencia. Su opinión es muy importante para nosotros.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay and services
Great experience and treated well mostly would be Manuel I think his name was he did bags and a pleasure to speak with please let him know
Stayed 1 night in Jun 2017
Dear Sheila: Thank you for your preference and comments. Manuel remembers you very well and he is grateful with you. For City Express San Luis Hotel is very important your opinion !! Best regards

8/10 Good

lucia patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel but good price and convenient when is business trip. Coffee at breakfast was good.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Double charge to my credit card, inefficient solving of that issue.

6/10 Okay

DDA, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not bad
This is a good hotel, but there wasn't hot water in the shower

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Great Hotel, brad new, breakfast needs improvement!!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bad customer service
In room phone not working, somebody pull from wall... customer service very bad at best.... they don't care for their clients.... definitely not coming back....

8/10 Good

Gabriel, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in SLP
The Hotel is close to the industrial area, therefore very convinient for business travelers.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to the highway.
This was an overnight road trip not looking for anything but clean, convenient, with breakfast and free wifi. Hotel included all of that.