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Reviews of La Bellasera Hotel And Suites

4 out of 5
La Bellasera Hotel And Suites
206 Alexa Ct, Paso Robles, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 701 out of 1054 reviews" "
Rating 8 - Good. 198 out of 1054 reviews" "
Rating 6 - Okay. 73 out of 1054 reviews" "
Rating 4 - Poor. 57 out of 1054 reviews" "
Rating 2 - Terrible. 25 out of 1054 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience! The in room hot tub is a nice feature!
Stayed 1 night in Feb 2024
Response from Owner on Apr 18, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Van

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hotel very much and will definitely stay again.
Stayed 1 night in Apr 2024
Response from Owner on Apr 17, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Patricia, Templeton

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We have always enjoyed staying at this property in the past however this stay was below standard. The hotel is changing management or ownership not sure Hilton will be taking over therefore things were let go a bit. Staff still friendly but supples low toiletries were not replaced bar in restaurant was out of some liqueurs. We were disappointed in our stay. Will check out other hotels in Paso Robles area as this hotel is going into renovation mode.
Stayed 3 nights in Apr 2024
Response from Owner on Apr 15, 2024
Patricia, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a short Paso Robles trip.
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Elvira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff was awesome, in particular Joan. So helpful and knowledgeable. Will definitely stay here again!!
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Elvira, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually thought this hotel was in a much more desirable area not off the freeway
Stayed 2 nights in Apr 2024
Response from Owner on Apr 15, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and courteous staff
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Claudia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was close to all the places we wanted to visit during our trip yo Paso Robles. Close to highway 101 and 49.
Stayed 5 nights in Mar 2024
Response from Owner on Apr 12, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Mia, San Ramon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The pool is small and the hot tub was under renovation. The fireplace wasn’t working and they didn’t have enough staff to accommodate requests
Stayed 3 nights in Apr 2024
Response from Owner on Apr 11, 2024
Mia, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The jucuzzi was not working and we had to change rooms after the first day because the thermostadt was not working. The staff is nice but very limited.
Stayed 2 nights in Apr 2024
Response from Owner on Apr 10, 2024
Thank you for taking the time to review us, Kevin. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on Apr 11, 2024
Sandra, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and courteous.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Thank you for sharing your wonderful feedback with us! We are absolutely thrilled to hear that you had a fantastic stay at our property and that our staff left a positive impression on you. Highlights from Your Review:Friendly and Courteous Staff: It warms our hearts to know that our team made your experience memorable. We take pride in providing excellent service, and your kind words motivate us to continue doing so.Your Satisfaction Matters: We appreciate your 5-star rating and value your feedback. Rest assured that we will continue striving to exceed your expectations.Thank you once again for choosing our property. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area. Clean and spacious rooms. Friendly staff. Easy parking.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our area safe, our rooms clean and spacious, our staff friendly, and our parking easy. We strive to provide our guests with a comfortable and enjoyable stay, and we are thrilled that we were able to meet your expectations. We appreciate your 5 out of 5 review and look forward to welcoming you back in the future.

6/10 Okay

STEPHEN

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We’ve stayed here 4 times before & always had a wonderful stay. Unfortunately this hotel has gone downhill!!! We booked the suite with a jacuzzi tub. The water pressure for the tub was so low, it took 2 hours to fill the tub!!! (That’s not an embellishment!) We finally started filling up trash cans in the shower to fill the tub up faster. We asked if we could change rooms & were told, the only other room available, the jets in the tub didn’t work. We also tried to order room service, four separate calls, finally the guy at the front desk told us, room service would call us. They never did! We ordered a pizza instead. They offered us a $20 off breakfast coupon for our troubles. What a disappointment!!!!
Response from Front Office Manager on Apr 8, 2024
It is disheartening to learn that the suite you reserved, equipped with a jacuzzi tub, did not meet your expectations. The low water pressure in the tub, resulting in an extended filling time, is certainly not the standard of service we strive to provide.Furthermore, the lack of an alternative room with a functional jacuzzi tub and the difficulties you faced in ordering room service are matters of serious concern. It is unacceptable that your calls went unanswered, leading to a disappointing experience.In recognition of the inconvenience caused, we have extended a 20 discount coupon for breakfast as a gesture of goodwill. However, I understand that this does not fully compensate for the shortcomings you experienced during your stay.Rest assured that we are taking immediate steps to address these issues and ensure that future guests do not encounter similar problems.I sincerely apologize for the negative impact this experience has had on your perception of our hotel. We value your patronage and are committed to making changes to assure we can deliver exceptional service for our guests.

10/10 Excellent

Narciso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owner on Apr 4, 2024
Narciso, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing rooms!
Stayed 2 nights in Mar 2024
Response from Owner on Apr 1, 2024
Karina, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

8/10 Good

Mari, Templeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, comfortable, and attractive. :-)
Stayed 1 night in Mar 2024
Response from Owner on Apr 1, 2024
Mari, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great room food and location
Stayed 1 night in Mar 2024
Response from Owner on Mar 29, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Daya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel very clean room and staff good customer service,good food.
Stayed 1 night in Mar 2024
Response from Owner on Mar 28, 2024
Daya, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Mar 29, 2024
Melinda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sergio

Stayed 1 night in Mar 2024
Response from Owner on Apr 19, 2024
Sergio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Shadee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room itself was great. The lobby n restaurant perfection. Wish there had been a hotel bar / area for relaxing/ hanging out at all hours however the only option for that is the restaurant.The patio area was not swept. There was an old newspaper that seen a few rains. When we sat out there i had to dust off and kill / watch out for spiders.
Stayed 1 night in Mar 2024
Response from Owner on Mar 27, 2024
Shadee, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great luxury hotel. Will be back for sures!
Stayed 2 nights in Mar 2024
Response from Owner on Mar 26, 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

6/10 Okay

Julie, Tucson

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Owner on Apr 15, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to visit wineries on Hwy 46 west of 101. Room was a bit dated, but price was competitive compared to some other properties. Suite included a kitchen that wasn't well stocked with dishes or silverware. First floor room was quiet due to high wall that blocked freeway noise. Upper floors have nothing between room and freeway.
Stayed 3 nights in Mar 2024
Response from Owner on Mar 22, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Fred

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Pool and jacuzzi dirty room couch stained also water fountain flying bugs everywhere
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your feedback! We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your patience and understanding.Rest assured; we are committed to making significant improvements. As part of our ongoing efforts, we will be undertaking a comprehensive renovation of our amenities, building, and rooms. We value your input and look forward to providing you with an enhanced experience in the future. Thank you for choosing our establishment, and we hope to welcome you back soon!

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have enjoyed a more comfortable bed
Stayed 1 night in Mar 2024
Response from Owner on Mar 18, 2024
Jerry, we appreciate the review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Sandra

Stayed 1 night in Mar 2024
Response from Owner on Apr 1, 2024
Sandra, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy comfortable experience
Stayed 1 night in Mar 2024
Response from Owner on Apr 15, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your 5-star rating! We truly appreciate your positive feedback. While we’re thrilled that you had a great experience during your stay, we understand that sometimes guests may not provide specific comments. Rest assured, we are committed to maintaining our high standards and continuously improving.Your satisfaction is our priority, and we look forward to welcoming you back soon. If there’s anything else we can do to enhance your next visit, please don’t hesitate to let us know. Safe travels!

10/10 Excellent

William, Oak park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 28, 2024
William, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property will definitely be back.
Stayed 1 night in Feb 2024
Response from Owner on Feb 27, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay in paso robles, esp. with family. The folks at reception are great, the room service is prompt and excellent and ambience is great. Highly recommend!
Stayed 3 nights in Feb 2024
Response from Owner on Feb 27, 2024
Akash, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 26, 2024
George, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Terrilynn

Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your valuable feedback! We appreciate your 4 out of 5 rating. While we’re delighted that you enjoyed your stay overall, we apologize for any aspects that fell short of your expectations.Allow us to shed light on our ongoing efforts to enhance your experience. This year, we are embarking on a comprehensive renovation project that encompasses our amenities, building, and rooms. Our goal is to create a more inviting and comfortable environment for all our guests.We look forward to welcoming you back after the renovations are complete. Your satisfaction is our priority, and we appreciate your patience as we work diligently to improve.

10/10 Excellent

Jered

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for a 5 out of 5 score, Our team will be happy to know that their efforts have been noticed.

4/10 Poor

Omer

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Had to wait 45 minutes for our room to get ready because of mix up due to the hotel system, at least thats what the receptionist said. The jacuzzi was full of sand and was not cleaned before we checked in. The cold water did not work in the bathroom, no way to wash hands in the bathroom. we visited this hotel years ago and it was in a good shape, seems like falling apart in terms of maintenance and staff.
Stayed 1 night in Feb 2024
Response from Owner on Feb 20, 2024
Thank you for taking the time to share your feedback about your recent stay, Omer. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Julysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for letting us know that our hard work has been noticed. We appreciate your 5 out of 5 score and look forward to seeing you again in the future. Until then, stay safe and happy travels.

6/10 Okay

Jennifer C.

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bedding was dirty with hairs & nasty stains & bathroom could be cleaner
Stayed 1 night in Feb 2024
Response from Owner on Feb 19, 2024
Thank you for sharing feedback on your guestroom during your recent stay, Jennifer. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great until the last night when the fire alarm went off and woke us up at midnight. Then it kept going off for another 2 hours because they couldn’t get it to stop. We were leaving the next morning early and got very little sleep and just a small apology. For the price I paid I expected more than I’m sorry so I was disappointed.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 19, 2024
Jennifer, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms is very big, we were 2 people working remotely and we appreciated the extra large room and the desk. Other amenities include a pool, jacuzzi, gym (very small but functional) and room service.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 19, 2024
Isabelle, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay i would definitely recommend to all my friends and family!!! looking forward to my next Paso Robles stay !
Stayed 1 night in Feb 2024
Response from Owner on Feb 19, 2024
Mario, Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Helen, Roseville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff friendly. Our King suite with fireplace was spacious and nice. Wish we had a better view than the freeway but everything was nice. We had breakfast at the restaurant onsite which was super convenient before going out for wine tasting.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 16, 2024
Thank you for giving us such a fantastic review, our staff is happy to see that our hard work has been noticed. We cannot guarantee a west facing room however, be sure to request one when you return. We will do our best to accommodate you. Until then, Stay safe and happy travels.

10/10 Excellent

Sedric

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for the 5 out of 5 score. The crew will be happy to know that their hard work has been noticed.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean room (king spa). Friendly staff
Stayed 2 nights in Feb 2024
Response from Owner on Feb 13, 2024
William, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Jennifer

Stayed 3 nights in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your 5-star rating! We truly appreciate your positive feedback. While we’re thrilled that you had a great experience during your stay, we understand that sometimes guests may not provide specific comments. Rest assured, we are committed to maintaining our high standards and continuously improving.Your satisfaction is our priority, and we look forward to welcoming you back soon. If there’s anything else we can do to enhance your next visit, please don’t hesitate to let us know. Safe travels!

10/10 Excellent

Nelvid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, quiet and clean.
Stayed 2 nights in Jan 2024
Response from Owner on Feb 5, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great. Spacious and easy to move around in it.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 5, 2024
Diane, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Betsy, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our new go-to in Paso Robles. The guest rooms are ENORMOUS and comfortable - great for a long (or short) term stay. Great jump-off spot for wine tasting and touring, and a quick uber to town if you don't want to D&D.
Stayed 1 night in Jan 2024
Response from Owner on Jan 25, 2024
Betsy, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

Jason

Stayed 3 nights in Jan 2024
Response from Front Office Manager on Mar 21, 2024
hank you for your 5-star rating! We truly appreciate your positive feedback. While we’re thrilled that you had a great experience during your stay, we understand that sometimes guests may not provide specific comments. Rest assured, we are committed to maintaining our high standards and continuously improving.Your satisfaction is our priority, and we look forward to welcoming you back soon. If there’s anything else we can do to enhance your next visit, please don’t hesitate to let us know. Safe travels!