The staff was fantastic! ....but- the property was extremely run down and in very poor condition. The rooms are dated, damp, and dreary. Our room had a very strong chemical cleaner smell that we tried to air out by opening the patio slider, but it did not dissapate and gave us both terrible headaches from the odor. The screen door broke on our balcony right upon first opening. The view is nice from the 3rd floor, but it does not make up for the run down property, especially when there are so many nicer options in the area. We were extremely surprised and wished we had looked at the cancellation policy before booking. We decided to lose the $200 and stay somewhere more comfortable, as this was just was not worth it at all. Very upset by the experience, and surprised at the reviews on expedia (not 8/10, more like a 4/10) but grateful to the kind staff for trying to accommodate for the poor condition of the property. This property could be a lot better with some TLC put into it! Will be paying more attention to cancellation policies in the future.