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Response from Chris Maez- General Manager on Feb 26, 2024
Hello Haidee,Thank you so much for taking the time to leave us a 5 out of 5! We appreciate you choosing to stay with us and hope to welcome you back when we are a Fairfield Inn and Suites!
The place is under construction. Room was fine but pool not open no signage on the outside. I think it will be fine eventually. Staff was great though.
Sue
Stayed 1 night in Jan 2024
Response from Chris Maez- General Manager on Jan 30, 2024
Hello Sue,Thank you for taking the time to let us know how your visit to The Colony Inn went. Hopefully we get the chance to welcome you back when we are complete with renovations. We will have our amenities available by then. We appreciate you choosing to stay with us and have a wonderful day!All the best,
Response from Chris Maez- General Manager on Jan 24, 2024
Hello Yaritza,Thank you for taking the time to leave a review about your time with us. Just wondering if there was something we can improve on? Your feedback is vital to us as this is how we improve for the future. Thanks again for choosing The Colony Inn and have a wonderful day! All the best,
Response from Chris Maez- General Manager on Jan 24, 2024
Hello Karina,Thank you so much for the 5 out of 5 review. We appreciate you choosing to stay with us and hope to welcome you back sometime soon! All the best,
Response from Chris Maez- General Manager on Jan 12, 2024
Good morning,Thank you for taking the time to leave us a 4 out of 5. We appreciate you choosing The Colony Inn and hope to welcome you back sometime soon!All the best,
10/10 Excellent
leslie
Travelled with pets
Jan 10, 2024
Liked: Property conditions & facilities
very nice for a one night stay. no one at desk at check out time could not wait for return. rooms are wonderful as this is a completely remodeled hotel
leslie
Stayed 1 night in Jan 2024
Response from Chris Maez- General Manager on Jan 12, 2024
Hello Leslie,Thank you for the positive feedback. We apologize for no one being at the front desk at check out as sometimes we may have to attend to another guest or situation. We are delighted to hear that you thoroughly enjoyed your stay. Please come back and see us when we are complete with renovations! Thanks again for choosing The Colony Inn and have a wonderful day! All the best,
10/10 Excellent
Leobardo
Jan 9, 2024
Leobardo
Stayed 6 nights in Jan 2024
Response from Chris Maez- General Manager on Jan 30, 2024
Hello Leobardo,Thank you so much for taking the time to give us a 5 out of 5. We appreciate you choosing to stay with us and hope to welcome you back sometime soon!All the best,
10/10 Excellent
Lorraine
Jan 4, 2024
Lorraine
Stayed 1 night in Jan 2024
Response from Chris Maez- General Manager on Jan 12, 2024
Hello Lorraine,Thank you so much for the 5 out of 5! We appreciate you choosing The Colony Inn and hope to welcome you back sometime soon! All the best,
10/10 Excellent
greg, Morro bay
Travelled with partner
Dec 31, 2023
Liked: Cleanliness, staff & service, amenities
They were in the process of a renovation on the exterior or I'd have rated the property higher. Cyrus checked us in and later came up to our room to fix a TV issue, great service, he is a huge asset to your company!
Not our first stay here, we will be back.
greg
Stayed 2 nights in Dec 2023
Response from Chris Maez- General Manager on Jan 2, 2024
Thank you so much for taking the time to leave such an uplifting review. We are very fortunate to have Cyrus on our team. Thanks again for choosing The Colony Inn and hope to welcome you back when we complete renovations!
6/10 Okay
Barbara
Dec 31, 2023
Disliked: Property conditions & facilities
There was no landscaping.
Breakfast was advertised on the site, but it was not available .
Barbara
Stayed 1 night in Dec 2023
Response from Chris Maez- General Manager on Jan 2, 2024
Good Afternoon Barbara,Thank you for taking the time to provide such valuable feedback as this is how we improve for the next guest. I have checked and you are correct, for some reason it was showing that we offer food. I was able to update this to saying that we provide tea/ coffee in common areas. Thank you so much for that. We appreciate you choosing The Colony Inn and hope to welcome you back when we are a Marriott!
Very comfort stay. Large room, comfortable bed, quick check in, well lit parking, room temp perfect. Only negative was 30 minutes late night were I could here two guys talking loud next room over. Otherwise, excellent value and will return.
Peter
Stayed 1 night in Dec 2023
Response from Chris Maez- General Manager on Jan 3, 2024
Good Morning Peter,Thank you for choosing to stay at The Colony Inn. We sincerely apologize for the noisy neighbors as it sounds like your stay was very close to perfect. We will make sure to walk the halls more often and attempt to get ahead of the noise next time around. We appreciate the valuable feedback and hope to welcome you back sometime soon! All the best,
10/10 Excellent
Monica
Dec 28, 2023
Liked: Cleanliness, staff & service
Monica
Stayed 1 night in Dec 2023
Response from Chris Maez- General Manager on Jan 2, 2024
Thank you for taking the time to leave us a 5 out of 5. We appreciate you choosing to stay with us and hope to welcome you back sometime soon!
10/10 Excellent
David
Travelled with partner
Dec 25, 2023
Liked: Staff & service
Decent hotel for the price. Clearly under renovation at this point so there wasn't even a sign out front. No coffee in the rooms or any way to buy it without driving. Fine for an overnight
David
Stayed 1 night in Dec 2023
Response from Chris Maez- General Manager on Jan 3, 2024
Good Morning David,Thank you for taking the time to let us know how your visit to The Colony Inn went. We appreciate the valuable feedback as this is how we improve for the next guest. You are absolutely correct, we are currently under renovation for the next few months. During this time, we will not have some amenities such as breakfast or the pool, but this is factored into our rates. We do have complimentary coffee and tea in the lobby. Please come back and see us once renovations are complete! We will have much more available for you. Thanks again for choosing to stay with us and hope to see you soon!All the best,
8/10 Good
Emily
Dec 24, 2023
Emily
Stayed 2 nights in Dec 2023
Response from Chris Maez- General Manager on Jan 12, 2024
Hello Emily,Thank you for taking the time to leave us a 4 out of 5. We appreciate you choosing The Colony Inn and hope to welcome you back sometime soon!All the best,
Response from Chris Maez- General Manager on Dec 22, 2023
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you enjoyed your stay with us. Hopefully we get the opportunity to welcome you back sometime soon and have a wonderful day! All the best,
8/10 Good
John
Travelled with pets, Travelled with partner
Dec 22, 2023
Liked: Cleanliness, staff & service
OK
John
Stayed 1 night in Dec 2023
Response from Chris Maez- General Manager on Dec 22, 2023
Thank you for taking the time to leave a 4 out of 5! We appreciate you choosing The Colony Inn and hope to welcome you back soon!All the best,
6/10 Okay
Verified traveller
Business traveller
Dec 20, 2023
Liked: Cleanliness, staff & service, room comfort
An overnight stay
Undergoing total landscaping. Looks like a construction site. Wasn't noisy. We've stayed here often in the past. Seems like it's been worked on for a few years.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Chris Maez- General Manager on Dec 22, 2023
Thank you for taking the time to let us know how your visit to The Colony Inn went. We appreciate the constructive criticism as this is how we improve for the next guest. So sorry about the work that is going on at the property as we are continually improving. This is why our rates are a bit low, to factor in the transitioning. Please come back and visit when the renovation is complete and we will be sure to take care of you! Thanks again for choosing to stay with us and hope to see you soon! All the best,
6/10 Okay
John
Travelled with partner
Dec 18, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Only had one tv channel the remote didnt work.
Front desk give us another remote, tells us to Utube how to program ourselves. Couldn't get it to work so no tv. Drove by it because the name out front is not colony inn. No coffee in room. Not set up very well. Probably wont go back
John
Stayed 1 night in Dec 2023
Response from Chris Maez- General Manager on Dec 22, 2023
Hello John,Thank you for taking the time to let us know how your stay at The Colony Inn went. So sorry to hear about the issues regarding your visit. We will make sure to go over these scenarios more thorough with our staff so that we can improve our service for the future. Please reach out to me directly if you are ever thinking of coming to the area again as we would love to make this right for you. Thanks again for choosing to stay with us and hope to hear from you soon! All the best,
Property is under remodeling, outside is dirty and noisy. Inside the room door closet has holes, the security lock was broken, floor tub was dirty.
Ana C
Stayed 3 nights in Dec 2023
Response from Chris Maez- General Manager on Jan 12, 2024
Good Morning Ana,Thank you for taking the time to leave such vital feedback. You are correct, we are under renovations at the moment. This is why our rates are so low. We are transitioning into a Marriott property. Hopefully we have the pleasure of welcoming you back once renovations are complete as everything will be brand new! Thanks again for choosing to stay with us and have a wonderful day!All the best,
2/10 Terrible
Michelle
Dec 14, 2023
Michelle
Stayed 4 nights in Dec 2023
Response from Chris Maez- General Manager on Jan 15, 2024
Hello Michelle,Thank you for taking the time to leave us a review. Is there something that we can improve on for the future? So sorry your experience was not as enjoyable as we would have liked it to be. We will definitely use this as motivation to improve. Thanks again for choosing to stay with us and hope you have a wonderful day!All the best,
Currently in renovation but coming along nicely. Second time we have stayed there in 6 months.
Very satisfied.
Ruth
Stayed 1 night in Dec 2023
Response from Chris Maez- General Manager on Jan 15, 2024
Hello Ruth,Thank you so much for the vital feedback. We are delighted to hear that you enjoyed your time with us. We appreciate you choosing to stay with us and hope to welcome you back soon!
10/10 Excellent
Maria
Dec 3, 2023
Maria
Stayed 2 nights in Dec 2023
Response from Chris Maez- General Manager on Jan 15, 2024
Hello Maria,Thank you so much for taking the time to give us a 10 out of 10! We appreciate you choosing to stay with us and hope to welcome you back sometime soon!Best regards,
Nice, budget motel. Last time we were here (years ago) it was part of the Best Western chain. Rooms still large, beds still comfy, and sofa bed still not comfy. Everything worked and was clean. We did have to plug the cable box power cord in since it was left out of the socket. We were visiting family locally, so this was a good place to rest for the nights during our visit.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Chris Maez- General Manager on Jan 24, 2024
Hello,Thank you for taking the time to provide such detailed feedback regarding your visit to The Colony Inn. We are currently in the process of transitioning into a Marriott. Hopefully we have the pleasure of welcoming you back once the property is greatly improved. Thanks again for choosing to stay with us and hope to see you sometime soon! Best regards,
There was no hot water. They said it was due to being fully booked. Not a good reason. Also, I did not find anywhere that stated we needed to pay more for a dog. I don’t mind but please make sure this information is easily seen. We could have stayed elsewhere for the full price we paid.
Shana
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 3, 2023
Thank you for leaving a review! That helps us address concerns quickly and we appreciate it. We will look into the visibility of our pet policy, thank you. Thank you for choosing The Colony Inn, we look forward to your next stay!
were given room on basement floor that allowed pets.
was moved to second floor which is much more sanitory. why were we not given better room in the first place?
will not book with expedia ever again.
Chau
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 3, 2023
Thank you for leaving a review! We appreciate your feedback as it helps us address concerns quickly. We are sorry to hear that your stay wasn't perfect. Hopefully we will see you next time you come into town!
10/10 Excellent
Kay
Nov 26, 2023
Liked: Cleanliness
Kay
Stayed 1 night in Sep 2023
Response from Front Desk on Dec 3, 2023
Thank you for choosing The Colony Inn, and thank you for the perfect review score! We look forward to your next visit.
10/10 Excellent
Sam
Nov 25, 2023
Sam
Stayed 2 nights in Nov 2023
Response from Chris Maez- General Manager on Jan 15, 2024
Hello Sam,Thank you so much for taking the time to leave us a 5 out of 5! We appreciate you choosing The Colony Inn and hope to see you soon!Best regards,
6/10 Okay
Gabriel
Travelled with family
Nov 25, 2023
Liked: Cleanliness, staff & service, amenities
I preface this with the timperiod was over Thanksgiving (22nd-24th).
Checking in and customer service in general was superb.
Wi-Fi was out on the 3rd floor, and this was recognized about 10 minutes after checking in. Spoke with the front desk and they said they were aware of the issue. Internet was never reactivated. Up until we checked out on the 24th it was out. Sucks that your cell signal (Verizon/AT&T) isnt reliable as well. Ended up using nearly all of our entire allotment of our montlhy data allotments. Offered IT consulting services (I am a computer systems architecht) but it wasn't accepted.
Luggage carts got the job done but they felt like the tires were really low on air.
Gabriel
Stayed 2 nights in Nov 2023
8/10 Good
cari
Nov 24, 2023
Liked: Cleanliness, staff & service
cari
Stayed 1 night in Nov 2023
Response from Chris M.- Guest Services on Dec 8, 2023
Hello Cari,Thank you for taking the time to leave us a 4 out of 5 review! We appreciate you choosing The Colony Inn and hope to welcome you back sometime in the near future! All the best,
6/10 Okay
david
Travelled with family
Nov 22, 2023
Disliked: Amenities
This was a best Western. I was expecting the level of service we've had in the past. The property is no longer part of the best Western family and it shows.
Check in was easy, the associates at the front desk were courteous and helpful. The room was clean and easy to access. There's a full bath tub/ shower which I like very much. The heater was a little loud, especially at night because the property was so quiet. The shampoo could be better. Other than that, my family quite enjoyed our stay there.