6/10 Okay
Jeanie C.
May 27, 2024
Liked: Cleanliness
We were bamboozled.
Parking was ridiculous, we had 4 vehicles and had to keep rearranging so we could get in and out. Parking on the sidewalk was the option and not a good option. The pool and spa were not enjoyable. The children could play in the pool like a deep kiddie pool. The spa was suitable for 1 adult. There was no place for us to gather as a group. There was no privacy, we had to go through the bedrooms to get to the pool and spa. Those in the rooms by the pool and spa had to go through bedrooms to get to the kitchen. Supposedly 3 kitchens, None were for cooking. Says there is a washer and dryer, we never found them. Some packed light and depended on the washer and dryer to keep fresh. So shopping for clothing was mandatory. Trash was left by the last renters, it smelled hideous. Maggots were an issue. I had to call several times to get it removed. Dogs barked all night long. We were to be quiet by 10:PM. We feel we were bamboozled by the owners and will never rent with them again. I do not expect anything from this complaint except that the facts on this property is updated. This was a family vacation and we could not enjoy it. We are coming back to Puerto Rico in January and are concerned of being bamboozled again. Some are wanting to just go to a hotel, I prefer VRBO, but don't want to be bamboozled again. We have used VBRO for several rentals over the years, I always brag about how wonderful you are, not this time. Sincerely, a bamboozled customer
Jeanie C.
Stayed 7 nights in May 2024