Title: Villa Playa by Otium - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=102744491&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Villa Playa by Otium Apartment with free parking, near Isla Verde Beach ## Photo gallery for Villa Playa by Otium ![Free WiFi, bed sheets - Villa Playa by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/64cb331a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Comfort Apartment, 3 Bedrooms | Living area - Villa Playa by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/3dd185d2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Apartment, 1 Bedroom | Private kitchen - Villa Playa by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/21f237b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Apartment, 3 Bedrooms | Living area - Villa Playa by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/73d15f3a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Comfort Apartment, 3 Bedrooms - Villa Playa by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/1252d478.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Villa Playa by Otium provides amenities like laundry facilities and an outdoor entertainment area. Stay connected with free in-room WiFi. ## Reviews 6.8 ## Popular amenities - Pool - Kitchen - Pet friendly - Parking included - Free WiFi - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 26 - Dec. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 27 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=102744491&PinnedHotelID=102744491&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 7 of 7 rooms ### View all photos for Comfort Apartment, 3 Bedrooms ![Comfort Apartment, 3 Bedrooms](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/w3600h2397x0y0-6c7a061b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 3 Bedrooms ### Highlights Air conditioning Kitchen Mini-fridge Dining table TV 3 bedrooms Private bathroom 2 bathrooms - 3000 sq ft - 3 bedrooms - Sleeps 8 - 4 Queen Beds and 1 Large Twin Sofa Bed ### View all photos for Comfort Apartment, 1 Bedroom ![Comfort Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/bca205c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 1 Bedroom ### Highlights Air conditioning Kitchen Mini-fridge Dining table TV Separate bedroom Private bathroom Microwave - 500 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Twin Sofa Bed ### View all photos for Comfort Apartment, 3 Bedrooms ![Comfort Apartment, 3 Bedrooms](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/5c4a4879.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 3 Bedrooms ### Highlights Air conditioning Kitchen Mini-fridge Dining table TV 3 bedrooms Private bathroom 2 bathrooms - 1200 sq ft - 3 bedrooms - Sleeps 8 - 4 Queen Beds and 1 Large Twin Sofa Bed ### View all photos for Comfort Apartment, 1 Bedroom ![Comfort Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/621ca283.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 1 Bedroom ### Highlights Air conditioning Kitchen Mini-fridge Dining table TV Separate bedroom Private bathroom Microwave - 500 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Twin Sofa Bed ### View all photos for Comfort Apartment, 1 Bedroom ![Comfort Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/0e535cb7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 1 Bedroom ### Highlights Air conditioning Kitchen Mini-fridge Dining table TV Separate bedroom Private bathroom Microwave - 500 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Twin Sofa Bed ### View all photos for Comfort Apartment, 1 Bedroom ![Comfort Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/757b609f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 1 Bedroom ### Highlights Air conditioning Kitchen Mini-fridge Dining table TV Separate bedroom Private bathroom Microwave - 500 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Twin Sofa Bed ### View all photos for Comfort Apartment, 1 Bedroom ![Comfort Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/103000000/102750000/102744500/102744491/4afa7921.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment, 1 Bedroom ### Highlights Air conditioning Kitchen Mini-fridge Dining table TV Separate bedroom Private bathroom Microwave - 500 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Twin Sofa Bed ## You may also like Ad ![Beach nearby, white sand, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/1000000/70000/63500/63448/605e1c94.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites San Juan Isla Verde - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-Otium-Rentals-Villa-Playa.h102744491.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-Otium-Rentals-Villa-Playa.h102744491.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.44974%2C-66.03754&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DvVp5HZwW5DUvw3BZXGG99nUl_I=) 9 Calle Villa Internacional 2, San Juan, 00913 #### What's nearby - Carolina Beach \- 6 min walk \- 0.6 km - Playa Ultimo Trolley \- 12 min walk \- 1.0 km - Barbosa Park \- 14 min walk \- 1.2 km - Isla Verde Beach \- 17 min walk \- 1.4 km - Calle Loiza \- 2 min drive \- 2.5 km #### Getting around - Domenech Station - 7 min drive - Luis Munoz Marin Intl. Airport (SJU) - 20 min drive #### Restaurants - ‪Bistro Cafe - ‬9 min walk - ‪787 Coffee Co. - ‬9 min walk - ‪Doner Kebab - ‬6 min walk - ‪The New Ceviche - ‬7 min walk - ‪Pollo Tropical - ‬2 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Villa Playa by Otium Apartment with free parking, near Isla Verde Beach An outdoor pool, concierge services, and laundry facilities are available at this apartment building. Free WiFi in public areas and free self parking are also provided. Each apartment features a kitchen with a microwave, plus free WiFi and a TV with digital channels. Additional amenities include a coffee/tea maker, free bottled water, and a shower. Villa Playa by Otium offers 8 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations at this 3-star apartment have kitchens with microwaves and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Digital television is provided. Recreational amenities at the apartment include an outdoor pool. ## Similar properties ![Studio (1 Bedroom)](https://images.trvl-media.com/lodging/103000000/102750000/102744600/102744517/fdc6698d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condado by Otium Condado - Kitchen - Pet friendly - Free WiFi - Air conditioning 7.6 Good 68 reviews CA $246 CA $566 total includes taxes & fees Jan 21 - Jan 22, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=102744517&PinnedHotelID=102744517&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment](https://images.trvl-media.com/lodging/92000000/91440000/91431200/91431150/8a91f936.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerto Rico Beachside Rental w Pool Otium Rentals Santurce - Pet friendly - Free WiFi - Living/Dining area 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=91431150&PinnedHotelID=91431150&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Apartment, City View](https://images.trvl-media.com/lodging/116000000/115180000/115171600/115171568/6b1765f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Placita by PMI Puerto Rico Santurce - 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Microwave - Mini-fridge - Paper towels ### Dining - Dining table ### Bedrooms - Bedsheets provided ### Bathroom - Shampoo - Shower - Soap - Towels provided ### Living spaces - Dining table ### Entertainment - 49-inch TV with digital channels - Books - Games ### Outdoor areas - Outdoor entertainment area - Outdoor furniture ### Laundry - Laundry facilities ### Comfort - Air conditioning ### Pets - Pet friendly - Welcoming cats and dogs only - Fee: USD 150 per pet per stay - Service animals exempt from fees ### Suitability/Accessibility - No elevator - Designated smoking areas (fines apply) ### Services and conveniences - Concierge services - Free bottled water - Guidebooks ### Location highlights - Near the airport ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 8 units ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 21 ### Check-out Check-out before 11:00 AM ### Special check-in instructions There is no front desk at this property Guests can access their accommodation through a private entrance Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets allowed for an extra charge of USD 150 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Optional extras - Pet fee: USD 150 per pet, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Property Registration Number 66-1046810 ### We should mention This property does not have elevators ### Property is also known as Otium Rentals Villa Playa Villa Playa by Otium San Juan Villa Playa by Otium Apartment Villa Playa by Otium Apartment San Juan ## Frequently asked questions ### Does Villa Playa by Otium have a pool? ### Is Villa Playa by Otium pet-friendly? ### How much is parking? ### What time is check-in at Villa Playa by Otium? ### What time is check-out at Villa Playa by Otium? ### Where is Villa Playa by Otium located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Villa Playa by Otium Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.4 Cleanliness ### 7.4 Amenities ### 7.6 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 13 8 - Good 5 6 - Okay 7 4 - Poor 4 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### Yody Nov 30, 2024 Liked: Cleanliness, property conditions & facilities, communication Convenient location ##### Yody Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Juan A Sep 11, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Really nice property very clean comfortable next to the beach just a one minute walk distance from it I would love to stay again thank you very much!!!!! ##### Juan A Stayed 7 nights in Aug 2024 ### 8/10 Good #### Rosa Aug 23, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I like the beach was near ##### Rosa Stayed 3 nights in Aug 2024 ### 8/10 Good #### Phillip H Feb 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Loved how close to ocean and beach and easy transportation. Gate into this apartment group that is supposed to be locked is not lockable. Would love to have salt and pepper and a dishtowel provided. ##### Phillip H Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Loui Jul 21, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication We had a huge delay which required us to have to get a hotel last minute. This place was perfect for us for our late night and early morning. I honestly wish we had one more night here just to soak up the local vibe. Communication and check in was made easy, and the room Apt 5 was great for two adults and one kiddo. ##### Loui Stayed 1 night in Jul 2024 ### 8/10 Good #### Suzanne Jul 25, 2024 Liked: Cleanliness, property conditions & facilities, communication Priced right. Located next to every thing you need. Private enough and has a cool beach section in the back that was perfect for my little one. It’s very basic but I think for the price, it’s a great deal. I used Uber everywhere, was also very cheap! ##### Suzanne Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Carmen Oct 27, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I honestly have to give a 10/10 my apartment was so clean. So cozy no loud music no loud neighbors. Was just an amazing experience and although I was confused how to get there. The instructions provided to me were easy to follow. Only downside is those cats around the property. But other than this is beautiful clean and I will book over and over! ##### Carmen Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Claudia Yvette Sep 4, 2024 Liked: Amenities, property conditions & facilities Pros: Nice location near and the beach is behind it. The pool was nice overall as well. There are a lot of restaurants nearby. Cons: They do not clean your unit during your stay. Laundry service means only washer; no dryer. Also, the instructions upon arrival are a little unclear so we were confused for a bit and called but no one wanted to give us further instructions. The entrance is past the location and in the gps, you have to continue and then you will see the coco sign and make a right. ##### Claudia Yvette Stayed 4 nights in Aug 2024 ### 4/10 Poor #### Corin Marie Mar 13, 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication the photos were very misleading, they charge extra for things that should be complimentary (extra towels, bedding for the small single bed- why is there not bedding in the first place?), cleanliness is severely lacking. it was dirty when we got there and they do not come to clean at all during your stay. communication is also unreliable- they have no in-person contact, and sometimes they simply don’t answer your texts or calls. this was super inconvenient when they failed to provide me with checkout instructions after i called and texted multiple times. overall this is a very overpriced stay and they definitely need some lessons in hospitality. it’s also not a super walkable area. the beach is close and the cats are sweet! but location does not excuse their clear disregard for guest experience. if you’re calling it a hotel, treat it as such. ##### Corin Marie Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Josephine Kyra Dec 17, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Great stay for the price ##### Josephine Kyra Stayed 6 nights in Dec 2024 ### 10/10 Excellent #### Mosaab Jun 19, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication It was a great stay ##### Mosaab Stayed 3 nights in Jun 2024 ### 2/10 Terrible #### Virginia Aug 9, 2025 Disliked: Amenities, communication Had to cut my stay short since there was no water. There was also a construction crew working there around 8am daily. There was no hot water whatsoever. Getting inside was a mission. Looks nothing like the pics! Beds are not comfortable. Very deceiving. I expressed my concern to them and all they did was apologize. They refused to refund me anything at all. Customer service is atrocious. They’ve been ignoring me. ##### Virginia Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Hazel Jan 29, 2025 Liked: Cleanliness, amenities, communication I liked the area. Closer to the airport and major highways. Property needs an upgrade. Parking was limited. Lots of garbage in the front of the property. ##### Hazel Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Shaneikalyn Jul 26, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I absolutely adored this place!! If you can get past the many cats around the parking area, you’re good! Televisions in the rooms would be a plus!! I would definitely recommend and book again. We were close to so much, whether driving or walking. ##### Shaneikalyn Stayed 4 nights in Jul 2024 ### 6/10 Okay #### Jessica Aug 4, 2025 Disliked: Communication Decent place but I didn’t receive my check in info. I called for about 2 hours. It wasn’t until I found employees who had the gate open that I was able to communicate with someone for my room info. The pool was very cloudy and dirty. Someone had left a bunch of clothing on the ground of the pool it was there the entire week that I stayed even the day I left. The gate to leave is not accessible unless you have a car. I had to walk around through the beach side everyday. Not ideal at night and I’m from PR. If your not from PR I could see you not wanting to walk down the alleyway at all. The inside could use updating but it’s decent. It’s not a true hotel so please don’t expect daily cleaning or fresh towels. Also they say the door locks on its own but it didn’t for us so hit that button at the top to lock it yourself when you leave. ![](https://a.travel-assets.com/ugc/hotel-reviews/83f6e0a7-0e3d-4d5a-963f-302117a1d57d-1754324146972.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jessica Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Ruby Tanairy Aug 2, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Property person was great. The communication was easy and clear. Any issues occurred and they were easy to reach. ##### Ruby Tanairy Stayed 5 nights in Jul 2024 ### 4/10 Poor #### Dadrien Jun 25, 2024 Liked: Communication Disliked: Cleanliness Arcade machine was cool ##### Dadrien Stayed 6 nights in Jun 2024 ### 8/10 Good #### Elisa May 18, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Overall my stay was pretty good! The only downfall was There were very small ants in the kitchen and a late check out apparently wasn’t available per the agent I spoke to after I payed for the late checkout on the website since it was offered on my main screen. ##### Elisa Stayed 3 nights in May 2024 ### 6/10 Okay #### Hazel Aug 1, 2024 Liked: Cleanliness, property conditions & facilities, communication people were in the pool late making lots of noise to many cats ##### Hazel Stayed 4 nights in Jul 2024 ### 2/10 Terrible #### Inshan Oct 3, 2024 Disliked: Cleanliness, property conditions & facilities, communication Not what I expected the bed is no good make a lot of noise there is no sofa to sit on they have 2 kindergarne chair to sit on ##### Inshan Stayed 7 nights in Sep 2024 ### 2/10 Terrible #### john Sep 9, 2024 Disliked: Cleanliness, property conditions & facilities, communication Roaches and the power was out a whole day ##### john Stayed 4 nights in Sep 2024 ### 2/10 Terrible #### david Sep 18, 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities, communication First of all it looks nothing like the pics when it rains water is leaking from the roof where the TV is very poor wifi there are lil ants when it rains .the bed squeak's a lot ..Friday night someone had a party and was very loud it want on till 5 am Saturday the same thing ...l couldn't text anyone to tell them because of the wifi ...my hubby fixed a few things because we couldn't use the phone to call any one ....the only thing we liked was the beach ....we will not stay there agian ... ##### david Stayed 6 nights in Sep 2024 ### 4/10 Poor #### Tiffany Jul 7, 2024 Liked: Communication Disliked: Cleanliness, amenities, property conditions & facilities The property does not match the photos online. The beds were in poor condition. The kitchen wall had a lot of spots where the paint was peeling off. There were missing utensils which made it hard to cook. The sofa bed had springs popping out. The AC made an annoying noise every time it was on making it so hard to sleep. The surrounding area is filled with cats and across the street from an abandoned house. The pool from the time I was there wasn’t cleaned. The area around the pool was filled with other visitors dirty wet clothes. I took a photo of a beer can that was inside the pool. You have only one way to exit and that’s by car; if you are on foot you have to walk down a dark alley. The experience was not good, can’t believe I paid for early checkin. ##### Tiffany Stayed 4 nights in Jul 2024 ### 2/10 Terrible #### Jorddann Apr 25, 2024 Disliked: Amenities, property conditions & facilities, communication I wish I could say I loved my stay, but it was more aggravating, especially during my birthday and not only did I not get my check in information but at 1 AM I was unable to get into the room after traveling all day and they made me problem solved when I had tried to get into the gate And I was on hold for an hour you the videos and photos they sent. You are not actual way to get into the property there’s cats and trash everywhere. I had to use a set of keys, which I almost lost multiple times due to the Flimsy of the keychain Was given a call in four days to fix my keyless entry or compensated for a different unit. Very disappointed my birthday was Ruined a huge inconvenience do not match the actual property at all where I’ve ever had in my life and I travel weekly. Only nice part is on the ocean. ##### Jorddann Stayed 4 nights in Apr 2024 ### 4/10 Poor #### Jason Jul 14, 2024 Disliked: Amenities, property conditions & facilities, communication I am going to try and not be too hard, because you get what you pay for, and it served it's purpose for the price. It is a gated entrance, and I had to ask for the codes to both the auto gate, and the facility door to even get in. There is also a code for your room, and a code for the keybox located outside which is to house the keys for your room. Yep, no keys in the box... I was given the code to one of the other apartments to retrieve the keys from there and that they would work, which was concerning... So, I went to that box, and no keys there either. So we used the code to the door on the lock, one time, before it was not functional, which means we couldn't lock our door the entire time we were there. Customer service said they would bring additional keys and put them in our lock box, which they did, but neither set would fit the lock. At this point I was exhausted with it and choose just to take things I didn't want to risk getting stolen with me during the day. The pool was dirty and the pool pump was not on the first two days we were there. A pool guy came by day two and did his magic, and the pool was great after that. The wifi in the room was not functional, and I "texted" this to customer service and it wasn't even recognized. You will never meet an actual person here, all communication is through text unless you call the Otium customer service line. I ended up having to hotspot my phone to the Roku TV in order for my son to watch it during the evening ##### Jason Stayed 5 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [The Tryst Beachfront Hotel](https://www.expedia.ca/San-Juan-Hotels-The-Tryst-Beachfront-Hotel.h7486924.Hotel-Information) > > [Caribe Hilton](https://www.expedia.ca/San-Juan-Hotels-Caribe-Hilton.h9228.Hotel-Information) > > [Condado Vanderbilt Hotel](https://www.expedia.ca/San-Juan-Hotels-Condado-Vanderbilt-Hotel.h9105241.Hotel-Information) > > [Condado Ocean Club - Adults Only](https://www.expedia.ca/San-Juan-Hotels-Condado-Ocean-Club-Adults-Only.h18567124.Hotel-Information) > > [San Juan Marriott Resort and Stellaris Casino](https://www.expedia.ca/San-Juan-Hotels-San-Juan-Marriott-Resort-And-Stellaris-Casino.h11144.Hotel-Information) > > [La Playita](https://www.expedia.ca/San-Juan-Hotels-La-Playita.h2311761.Hotel-Information) > > [Fairmont El San Juan Hotel](https://www.expedia.ca/San-Juan-Hotels-Fairmont-El-San-Juan-Hotel.h1592.Hotel-Information) > > [The Condado Plaza Hotel](https://www.expedia.ca/San-Juan-Hotels-The-Condado-Plaza-Hilton.h7143.Hotel-Information) > > [Holiday Inn Express San Juan Condado by IHG](https://www.expedia.ca/San-Juan-Hotels-Holiday-Inn-Express-San-Juan-Condado.h792945.Hotel-Information) > > [CasaBlanca Hotel](https://www.expedia.ca/San-Juan-Hotels-CasaBlanca-Hotel.h3009193.Hotel-Information) > > [Dorado Beach, a Ritz-Carlton Reserve](https://www.expedia.ca/San-Juan-Hotels-Dorado-Beach.h5388988.Hotel-Information) > > [Four Seasons Resort and Residence Puerto Rico](https://www.expedia.ca/San-Juan-Hotels-The-St-Regis-Bahia-Beach-Resort.h3800119.Hotel-Information) > > [Hotel Rumbao, a Tribute Portfolio Hotel](https://www.expedia.ca/San-Juan-Hotels-Sheraton-Old-San-Juan-Hotel.h48823.Hotel-Information) > > [The Wave Hotel](https://www.expedia.ca/Vieques-Hotels-The-Wave-Hotel.h13397183.Hotel-Information) > > [Wyndham Grand Rio Mar Rainforest Beach and Golf Resort](https://www.expedia.ca/San-Juan-Hotels-Wyndham-Grand-Rio-Mar-Puerto-Rico-Golf-Beach-Resort.h41642.Hotel-Information) > > [Courtyard by Marriott Isla Verde Beach Resort](https://www.expedia.ca/San-Juan-Hotels-Courtyard-By-Marriott-Isla-Verde-Beach-Resort.h910454.Hotel-Information) > > [La Concha Resort, Puerto Rico, Autograph Collection](https://www.expedia.ca/San-Juan-Hotels-La-Concha-Renaissance-San-Juan-Resort.h1760259.Hotel-Information) > > [Hyatt Regency Grand Reserve Puerto Rico](https://www.expedia.ca/San-Juan-Hotels-Hyatt-Regency-Grand-Reserve-Puerto-Rico.h979694.Hotel-Information) > > [The Royal Sonesta San Juan](https://www.expedia.ca/San-Juan-Hotels-Royal-Sonesta-San-Juan.h289099.Hotel-Information) > > [The Wave Hotel Condado](https://www.expedia.ca/San-Juan-Hotels-The-Wave-Hotel-At-Condado.h12861974.Hotel-Information) > > [El Conquistador Resort](https://www.expedia.ca/San-Juan-Hotels-El-Conquistador-Resort.h447559.Hotel-Information) > > [Hyatt Centric Isla Verde San Juan](https://www.expedia.ca/San-Juan-Hotels-Verdanza-Hotel-San-Juan.h1160241.Hotel-Information) > > [Embassy Suites by Hilton San Juan Hotel & Casino](https://www.expedia.ca/San-Juan-Hotels-Embassy-Suites-By-Hilton-San-Juan-Hotel-Casino.h54367.Hotel-Information) ### Flights > [Flights from Montreal (YUL) to Narita (NRT)](https://www.expedia.ca/lp/flights/yul/nrt/montreal-to-tokyo) > > [Flights from Toronto (YYZ) to Thunder Bay (YQT)](https://www.expedia.ca/lp/flights/yyz/yqt/toronto-to-thunder-bay) > > [Flights from Pearson Intl. to NYC-All Airports](https://www.expedia.ca/lp/flights/yyz/nyc/toronto-to-new-york) > > [Flights from Vancouver (YVR) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yvr/del/vancouver-to-delhi) > > [Flights from Toronto (YYZ) to Chek Lap Kok (HKG)](https://www.expedia.ca/lp/flights/yyz/hkg/toronto-to-hong-kong)