Nice place, except for loss of power
The staff was very nice, 5TH floor room was fine (no view, but that is OK). Our problem was when the power went out we had to climb stairs. The stairs were very hard for 1 of our group who was struggling after knee replacement surgery. Loss of power also meant loss of the A/C, which made the room uncomfortable. I don't know if this was a rare event, or a common event?
When the power did get restored, the elevator still failed to work due to some problem related to the power outage. The hotel did get it fixed shortly thereafter, but the inconvenience was significant.
Otherwise, the hotel was nice and in a great location.
Comment from Hotel Management
16-Sep-2017 by Damaris, Hotel Management
Thank you for choosing Hotel Cervantes for your stay in Old San Juan, Puerto Rico.
We apologize with the inconveniences about Hurricane Irma, we tried to make your stay pleasant, but there are situations in nature as this happened during your stay that are beyond our control, that we had consequences of this manifestation around the power. We hope to re-book with us in the future, it has been a pleasure to serve you.