Terrain de l’hébergement

Coral Princess Hotel – Avis

3 out of 5
Coral Princess Hotel
1159 Magdalena Avenue Condado, San Juan

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 491 avis sur 1003." "
Note de 8 – Bien, d’après 302 avis sur 1003." "
Note de 6 – Acceptable, d’après 110 avis sur 1003." "
Note de 4 – Médiocre, d’après 51 avis sur 1003." "
Note de 2 – Terrible, d’après 49 avis sur 1003." "

8,8/10

Propreté

8,8/10

Service et personnel

7,8/10

Commodités

8,2/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Isy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Ricardo a répondu le 4 avr. 2024
Thank you for taking the time to review us we appreciate your feedback.

10/10 – Excellent

Normand

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was fine with this hotel. Close to port ,restaurants and attractions. Nice clean rooms and hotel all together.
Séjour de 2 nuits en février 2024
Ricardo a répondu le 4 avr. 2024
Thank you for taking the time to review us we appreciate your feedback.

10/10 – Excellent

Yevhen

Points forts : Propreté, service et personnel et commodités.
Trés bon hotel. Service personnel excellent. Bon emplacement.
Séjour de 14 nuits en avril 2023
Ricardo a répondu le 5 mai 2023
Thank you for taking the time to give your feed back.

6/10 – Acceptable

Sihem

Points forts : Propreté
Points faibles : Commodités
Emplacement extraordinaire, lit queen confortable et air climatisé fonctionne à merveille. Le système de verrou de la chambre à l’aide d’une application laisse vraiment à désirer, ils ont du me donner une clé après 2 jours d’utilisation. Le service pourrait être mieux, commodités dans la chambre se résument a un frigo, du café, un séchoir et un fer à repasser. Aucun snack, alcool ou boissons disponibles à même la chambre. “Déjeuner” dans un doggy bag à venir chercher tous les matins; je ne l’ai pas consommé une seule fois. Pas de machine a glace, et aucune insonorisation, j’entendais tout le va-et-vien. Trop coûteux pour l’expérience globale.
Séjour de 4 nuits en février 2022
Ricardo a répondu le 14 mai 2023
Thank you for taking the time to give your feed back.

6/10 – Acceptable

Sandrine, St Martin

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Situation intéressante car beaucoup de restau à proximité. mais de parking, cependant on arrive cependant à se garer à proximité. Hotel bruyant, isolation moyenne, obligés d'aller acheter des boules quies pour pouvoir dormir
Séjour de 3 nuits en février 2020
Lara Rodriguez a répondu le 20 mai 2023
We appreciate your feedback. Merci beaucoup !

10/10 – Excellent

Genevieve

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2019
Margarita Bermúdez a répondu le 3 nov. 2019
Happy to know you had a good experience while staying with us. Thank you for reviewing us.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bel accueil, bien situé
nous avons adoré notre séjour, petit dejeuner excellent, café varié et disponible 24h, terrasses sur différents étages. Frigo dans la chambre, épicerie-pharmacie à proximité. Excellent choix!
Ricardo a répondu le 20 mai 2023
Thank you so much for taking the time to give us feedback. We value your opinion. :)

10/10 – Excellent

Shimeka

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Simple, safe, close to the beach and a lot of restaurants. Enjoyed my stay.
Séjour de 3 nuits en mai 2024
Daniela Avila a répondu le 29 mai 2024
Hi Shimeka It sounds like you had a wonderful time! Finding a place that's simple, safe, close to the beach, and surrounded by lots of restaurants can make for a perfect getaway. Whether it was a vacation or a quick escape, having easy access to both relaxation and dining options must have been delightful. Do you have any favorite moments or meals from your stay?

8/10 – Bien

TANISHA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Daniela Avila a répondu le 29 mai 2024
Hi Tanisha, Thank you for sharing your feedback with us..

8/10 – Bien

Brad

Voyage en famille
Points forts : Propreté, commodités
Fine
Séjour de 2 nuits en mai 2024
Daniela Avila a répondu le 29 mai 2024
HI Brad, thank you for letting me know. If you have any other questions or concerns, feel free to ask. I'm here to help!

8/10 – Bien

Joel

Points forts : Propreté, état et installations de l’hébergement
Needs to improve breakfast
Séjour de 1 nuit en mai 2024
Daniela Avila a répondu le 29 mai 2024
Hi Joel thank you for your feedback. We'll work on improving our breakfast options.

6/10 – Acceptable

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Daniela Avila a répondu le 29 mai 2024
Thank you for sharing your feedback with us

8/10 – Bien

Terri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was small but cozy. The Hotel is in a great location near restaurants bats & the brach
Séjour de 3 nuits en mai 2024
Daniela Avila a répondu le 27 mai 2024
Hi terri It sounds like you had a cozy stay in our hotel and enjoyed the convenient location near restaurants, bars, and the beach! We're glad to hear that you found the room comfortable despite its size. If there's anything else we can do to improve your experience or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay!

6/10 – Acceptable

MARIA-CRISTINA

Voyage de couple
Points forts : Service et personnel
Poor breakfast. Small plain room. Small bathroom with no upgrades.
Séjour de 4 nuits en mai 2024
Daniela Avila a répondu le 27 mai 2024
HI Maria Cristina I'm sorry to hear that the breakfast and room size did not meet your expectations. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will take your comments into consideration as we strive to improve our services and accommodations for our guests. If you have any further feedback or if there's anything specific you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 – Excellent

Catherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property was small but convenient to everything we wanted to do, staff was extremely polite and helpful
Séjour de 7 nuits en mai 2024
Daniela Avila a répondu le 27 mai 2024
HI Catherine It's wonderful to hear that you found our property convenient and that our staff provided excellent service! We strive to make our guests' stays as enjoyable and hassle-free as possible, so we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future for another great experience!

10/10 – Excellent

Hector

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location to walk around the condado area.
Séjour de 1 nuit en mars 2024
Daniela Avila a répondu le 27 mai 2024
HI Hector It's great to hear that you found our hotel's location convenient for exploring the Condado area! We aim to provide our guests with easy access to nearby attractions and amenities. If there's anything else you enjoyed about your stay or if you have any further feedback to share, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable visit!

10/10 – Excellent

Zoe

Points forts : Propreté
Séjour de 3 nuits en mai 2024
Daniela Avila a répondu le 27 mai 2024
"Thank you for sharing your feedback with us.

2/10 – Terrible

Dean

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is not what it advertised. It’s gross looks old and your room is like a bedroom. Not a hotel room. The property is not maintained. The bathroom sink didn’t go down. The toilet needed us to add water for it to go down they had no pressure. The fridge froze everything. We stayed one of the 3 days due to the horrible conditions. We asked the manager to call us and no one has contacted us. We ended up paying 3x the amount per night at another place. We asked for a refund as it clearly was an intentional defrauding. The guy didn’t know what was going on. We got no call from the manager either. It was disgusting.
Séjour de 3 nuits en mai 2024
Julian a répondu le 23 mai 2024
I apologize for any misunderstanding. We're sorry to hear about your experience and are taking your concerns seriously. Our team is working to address the issues you've raised promptly. Please let us know if there's anything else we can assist you with.

8/10 – Bien

Jeseriel

Points forts : Service et personnel
I loved how close it was to the shops, restaurants, beach and most especially Walgreens.
Séjour de 3 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
hi Jeseriel thanks for your feed back, am glad you had a great expirience, have a great day

6/10 – Acceptable

Linda

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The pool is to small so we never spent anytime in it. Definitely not a place for a family with kids. Also, in order to watch tv the WiFi needs to work and it never did or you could sign in to your streaming channels but there might be fees for that. The internet connection was terrible. Other than that, it’s convenient to the beach and local restaurants.
Séjour de 5 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
hi Linda an sorry to hear that, we are going to work on that for a better experience... have a great day and thanks for your feed back

4/10 – Médiocre

Silvia

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
There were so many mosquitoes and biting gnats inside the common areas and rooms that daily I would kill at least 3 or more insects. To access our room on the second floor we had to cross an outdoor area (we got wet when it was raining, even being inside the hotel). The cleaning staff were very nice and worked hard. The room had a musty/damp smell (we suspect that people smoked there) and I feared the rain would come into the room. The check in staff, on Sunday the day we arrived, were condescending when we asked about checking in. The man told us that check in wasn’t until 3:00 pm. The way and how he spoke to us, in my opinion, made it sound like we were dumb for not knowing. We were told to go wait in their lounge and during this time my companions and I were bitten multiple times, in less than 1 hour, by mosquitoes. This only became worse as these bugs were inside the bedrooms also. The location of the hotel is very good, walking distance from dozens of restaurants and from La Playita.
Séjour de 3 nuits en mai 2024
Daniela A. a répondu le 23 mai 2024
We apologize for any inconvenience caused by the mosquitoes during your stay. As a tropical island destination, dealing with mosquitoes can be a challenge beyond our control. However, we're actively taking steps to minimize their presence within our premises. We appreciate your understanding and hope to provide you with a more comfortable experience in the future. If you need further assistance, please reach out to us.

4/10 – Médiocre

Dominic

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
What I booked was not the room I received. We had no hot water. When talked to the staff the always oh the manager is going to get with or they didn’t speak English
Séjour de 3 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
hi Dominic am so sorry to hear that, we are working on that to better serve our gess, and we do have bilingual espeaking employees.. thank you for your feed back and have a great day

10/10 – Excellent

Shayna

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very friendly and helpful. Location was nice, walking distance to beach and restaurants.
Séjour de 4 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
Hi Shayna thank you for the feed back, we hope you visit us again thanks..

10/10 – Excellent

Antonio

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was really nice i would definitely stay there again!
Séjour de 4 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
Hi Antonio thanks for the feed back, we hope to see you soon agin, have a great day.

6/10 – Acceptable

Ruperto Martinez

Points forts : Propreté, état et installations de l’hébergement
The pool was a amazing
Séjour de 5 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
Hi Ruperto Martines thanks for the feed back, we hope to see you soon agin, have a great day.

10/10 – Excellent

Annalissa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Coral Princess was walking distance from many activities. Loved it!
Séjour de 4 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
HI Annalissa, thanks for the feed back, we hope to see you soon agin, have a great day.

4/10 – Médiocre

Paulette

Points faibles : Service et personnel
Séjour de 5 nuits en avril 2024
Daniela Avila a répondu le 22 mai 2024
Hi Paulette, thanks for the feed back, we hope to see you soon agin, have a great day.

2/10 – Terrible

carlos

Points faibles : Propreté, service et personnel et commodités.
Terrible
Séjour de 6 nuits en mai 2024
Daniela Avila a répondu le 22 mai 2024
Hi Carlos thanks for your feed back, can you give me a litle more details on your expirience, so we can serve our guess better.. thank you have a great day..

4/10 – Médiocre

LaToya

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités
The hotel didn’t look anything like the pictures. They do not give you washcloths to shower with so if you stay here, just bring a sponge or Lofa or washrag. I wouldn’t stay here again, but if you’re on a budget, this is a great option. Front desk staff was very nice.
Séjour de 4 nuits en avril 2024
Daniela Avila a répondu le 22 mai 2024
Hi La toya, am so sorry to hear that, we probably sent our towels to the laundry, because we do it 2 times a day, every day. we are goin to work on that for better asist our gess. thank you have a great day

2/10 – Terrible

Enith

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nada de estacionamiento disponible . Los empleados nada simpáticos y nadie habla español en un país latino.
Séjour de 1 nuit en mai 2024
Daniela Avila a répondu le 22 mai 2024
hola Enith gracias por su comentario,trabajaremos para darle un mejor servicio. el estacionamiento es al frente del hotel el primerlo en llegar es el primero que lo usa, al igual de los parqueos en la calle. y nuestro personal si es bilingue, es solo de dejarles saver a los empleados el lenguaje de su preferencia.. graciasx lindo dia

6/10 – Acceptable

Scott

Points forts : Service et personnel, état et installations de l’hébergement
Our room was moved 1st night. First room was leaking water from ceiling. There was no TV and no wi-fi at all. So if you like to relax at the end of the night in front of a tv, not gonna happen. Breakfast area was clean and Good coffee. Small pool but clean.
Séjour de 4 nuits en février 2024
Daniela A. a répondu le 23 mai 2024
We apologize for the inconveniences you encountered during your stay. Moving rooms due to a leaking ceiling is certainly not the experience we aim to provide. We're sorry about the lack of TV and Wi-Fi in the initial room, and we understand how important these amenities are for your comfort. We're glad to hear that you found the breakfast area clean and enjoyed the coffee, as well as appreciated the cleanliness of our small pool. Your feedback is invaluable to us, and we'll work diligently to address these issues and ensure a more pleasant stay for our guests in the future. If you decide to give us another chance, we'll do our best to exceed your expectations. Thank you for sharing your experience with us.

8/10 – Bien

Michelle

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
This property needs an upgrade, welcome packages with Wi-fi password, taxi or Uber telephone numbers and restaurant recommendations, would be a nice touch. Rooms need amenities, coffee maker and microwave. Our room desperately needed a paint job. Our door did not work properly it was sticking and hard to open or close. The staff were very friendly and helpful there are many places to eat and shop.
Séjour de 5 nuits en mai 2024
Daniela A. a répondu le 23 mai 2024
Thank you for sharing your feedback with us. We truly appreciate your suggestions for improvements, such as providing welcome packages with helpful information like Wi-Fi passwords, taxi/Uber numbers, and restaurant recommendations. Additionally, we understand the importance of room amenities like coffee makers and microwaves, and we'll certainly take this into consideration for future enhancements.We apologize for any inconvenience caused by the condition of your room, including the need for a paint job and the door not working properly. We're committed to addressing these issues promptly to ensure a more comfortable stay for our guests.It's wonderful to hear that you found our staff friendly and helpful, and that you enjoyed the nearby dining and shopping options. We're grateful for your feedback, and we'll strive to make necessary improvements to enhance the overall guest experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. Your satisfaction is our top priority.

6/10 – Acceptable

Ujwal, Buffalo

Points forts : Propreté, service et personnel
.
Séjour de 1 nuit en mai 2024
Daniela Avila a répondu le 27 mai 2024
"Thank you for sharing your feedback with us.

10/10 – Excellent

Kaven

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
It’s at the perfect location literally a 3 min walk to the beach and 5 min walk to the casino .. absolutely amazing can’t wait to go back..no view at all from my room though, which was mehh but other than that loved where it was more than anything
Séjour de 4 nuits en mai 2024
Daniela A. a répondu le 23 mai 2024
We're thrilled to hear that you enjoyed the convenience of our hotel's location, just minutes away from the beach and casino. It's fantastic to know that you had a great overall experience and are already looking forward to returning. We understand that the lack of a view from your room may have been a downside, but we're delighted that the prime location made up for it. Thank you for your kind words, and we can't wait to welcome you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

8/10 – Bien

Dennis

Points forts : Service et personnel, commodités
The hotel was conveniently located with everything you need close by.
Séjour de 1 nuit en mai 2024
Daniela A. a répondu le 23 mai 2024
We're delighted to hear that you found our hotel conveniently located with everything you need nearby. Providing easy access to amenities and attractions is a priority for us, and we're pleased that our location met your expectations. Thank you for choosing to stay with us

10/10 – Excellent

Idowu

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good service, clean environment, indoor pool and affordable
Séjour de 5 nuits en avril 2024
Daniela A. a répondu le 23 mai 2024
We're delighted to hear that you had a positive experience at our hotel. Providing excellent service and maintaining a clean environment are top priorities for us, and we're glad to hear that you found both to your satisfaction. Our indoor pool is a popular amenity, and we're pleased that you enjoyed it during your stay. We strive to offer affordable rates to ensure that our guests have a comfortable and budget-friendly experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

6/10 – Acceptable

Brittany

Points forts : État et installations de l’hébergement
Property was perfect for what we needed
Séjour de 1 nuit en mai 2024
Daniela Avila a répondu le 22 mai 2024
Hi Brittany, thanks for the feed back, we hope to see you soon agin, have a great day.

8/10 – Bien

Luis, SAN GERMAN

Points forts : Propreté, état et installations de l’hébergement
Bien localizada, buena para su precio en comparación de los otros hoteles del área
Séjour de 1 nuit en avril 2024
Daniela A. a répondu le 23 mai 2024
Nos complace saber que encontraste nuestra ubicación conveniente y que consideras que ofrecemos un buen valor en comparación con otros hoteles de la zona. Trabajamos arduamente para ofrecer a nuestros huéspedes una experiencia de calidad a un precio razonable. ¡Gracias por tu preferencia y esperamos tener el placer de recibirte nuevamente en el futuro! Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber.

8/10 – Bien

Bernardo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muy tranquilo con buena ubicación.
Séjour de 3 nuits en avril 2024
Daniela A. a répondu le 23 mai 2024
Nos alegra saber que encontraste nuestra ubicación conveniente y que disfrutaste de un ambiente tranquilo durante tu estancia. La comodidad y la tranquilidad de nuestros huéspedes son importantes para nosotros, y esperamos que hayas tenido una experiencia agradable en general. ¡Gracias por elegir quedarte con nosotros y esperamos darte la bienvenida nuevamente en el futuro! Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber.

4/10 – Médiocre

Ruby

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
JUST DONT! The app they want you to use was useless since it never opened our door so we got a key. Couldn’t get a hot shower for the entire 5 days we were there… then the pipes burst. I knew this place wasn’t gonna be the Condado Vanderbilt or La Concha but dear God I wasn’t expecting what we walked into. The noise never stops, the entire place echoes, you hear everything magnified. The pool is a bad joke, think concrete kiddie pool. This place is closer to a youth hostel then a “boutique” hotel. Pay a few $$$ more & go somewhere nicer.
Séjour de 5 nuits en avril 2024
Daniela Avila a répondu le 27 mai 2024
Hi Ruby I'm truly sorry to hear about your disappointing experience during your stay. It's concerning that the app for accessing your room didn't work and that you encountered issues with hot water We apologize for any inconvenience caused and assure you that we take your feedback seriously. We'll investigate these issues thoroughly and take appropriate actions to prevent similar incidents in the future. Your comments will be taken into consideration as we strive to improve our accommodations and amenities. We appreciate your honesty and regret that we fell short of your expectations. If there's anything else you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out.

8/10 – Bien

Arthur

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A
Séjour de 4 nuits en avril 2024
Daniela Avila a répondu le 27 mai 2024
"Thank you for sharing your feedback with us.

10/10 – Excellent

Luis F

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked the way the personel was willing to help and curios. I didn't like traffic jams.Over all it was a nice place.
Séjour de 6 nuits en avril 2024
Daniela A. a répondu le 23 mai 2024
We're glad to hear that you appreciated the helpful and courteous staff during your stay. Traffic jams can indeed be frustrating, and we apologize for any inconvenience they may have caused. Despite this, we're pleased that you found the overall experience enjoyable. If there's anything we can do to make your next stay even better or if you have any specific feedback about how we can improve, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 – Excellent

Samuel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very friendly, the room was very clean. 8/10 because the hotel dont have enough Parking for all guests.
Séjour de 1 nuit en avril 2024
Daniela Avila a répondu le 27 mai 2024
Hi Samuel, It's great to hear that you found our staff friendly and the room clean during your stay! We appreciate your positive feedback. We understand that the parking situation may have been inconvenient for you, and we apologize for any difficulties you experienced in this regard. Your feedback is valuable to us, and we'll certainly take it into consideration as we continue to improve our services and facilities for our guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay!

4/10 – Médiocre

Rania

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
This felt more like staying at a motel, the cleanliness was not great, the area is noisy with a lot of work on the street, the staff was not friendly nor helpful. I would not recommend.
Séjour de 2 nuits en avril 2024
Daniela Avila a répondu le 27 mai 2024
I'm sorry to hear about your disappointing experience during your stay. It's concerning that the cleanliness did not meet your expectations and that you found the area noisy due to construction. Your feedback is valuable to us, and we'll address these issues internally to ensure improvements are made. We understand your decision not to recommend us and regret that we fell short of your expectations. If there's anything else you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out.

6/10 – Acceptable

Keishla Marie Reyes

Voyage de couple
Points forts : Propreté, service et personnel
Rooms are super small, Parking is terrible. Love that condado is walkable
Séjour de 4 nuits en avril 2024
Daniela Avila a répondu le 27 mai 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the walkability of the Condado area! However, we apologize for any inconvenience caused by the small room size and parking situation. Your comments are important to us, and we'll take them into consideration as we strive to improve our accommodations and amenities for our guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Excellent

Mayra A

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff
Séjour de 5 nuits en avril 2024
Daniela Avila a répondu le 27 mai 2024
It's wonderful to hear that you found our staff friendly during your stay! Providing excellent service and hospitality is a top priority for us, and we're thrilled that our team members made a positive impression on you. If there's anything else you enjoyed about your experience or if you have any further feedback to share, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

6/10 – Acceptable

Barbara

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
The hotel staff were all really nice and accommodating. They'd suggest restaurants and places to try. All spoke English and Spanish so there was no problem communicating with them. The location was very convenient to restaurants, shopping, and the beach. The parking availability is definitely a problem. The night I arrived, it was very late and I was traveling alone. I finally had to park my car in a lot down the street. I had to walk at like 2:00 am by myself from the lot. When I went to retrieve it the next day, it cost me $50.00!! The first couple of days I was there, some people were yelling, swearing, fighting, and slamming doors. Occasionally in the middle of the night you'd hear a loud door slam. At times water pressure is low in the shower and then at times there's little hot water. The pool is pretty small. The maids often forgot to drop off new towels even after I requested them. I wish they had real cream for the coffee in the morning, but you could always pick some up and keep in your refrigerator. I hate the powdered creamer. Otherwise, we had a great week. The weather was good, not too hot, not too much rain. The staff were very nice!
Séjour de 8 nuits en avril 2024
Daniela Avila a répondu le 27 mai 2024
It's great to hear that you found our staff friendly and helpful during your stay! We're pleased that you enjoyed the convenient location close to restaurants, shopping, and the beach. However, we apologize for the parking difficulties you encountered and the disturbances caused by noise. We'll address these issues internally to ensure improvements are made. Additionally, we apologize for any inconvenience caused. Your feedback is valuable to us, and we'll strive to do better in these areas. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 – Acceptable

Raymond

Voyage en groupe
Points forts : Propreté
Good location in Condado near restaurants, bars and the beach. The hotel is clean and price/performance ratio is ok.
Séjour de 1 nuit en avril 2024
Daniela Avila a répondu le 27 mai 2024
Hi Raymond It's fantastic to hear that you found our hotel clean and enjoyed its convenient location in Condado! We're glad to know that you found the price/performance ratio satisfactory. If there's anything else we can do to improve your experience or if you have any further feedback to share, please feel free to let us know. We hope to have the opportunity to welcome you back for another great stay in the future!

8/10 – Bien

Elizabeth

Voyage de couple
Points forts : Propreté, commodités
When we arrived there was a gentleman who wasn’t personable. We were unable to check in early and parking is limited to first come, first serve. The room was clean, and the air conditioner worked well. We only stayed here our last night because we had an early flight and we had traveled all over the island. It was worth the price.
Séjour de 1 nuit en avril 2024
Daniela Avila a répondu le 27 mai 2024
Hi Elizabeth, Thank you for sharing your experience with us. We're glad to hear that despite some initial challenges with check-in and parking, you found the room clean and the air conditioner effective. We apologize for any inconvenience caused by the limited parking and the lack of personability from the staff member you encountered. Your feedback is valuable to us, and we'll use it to improve our services and ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay next time.

10/10 – Excellent

Kaleema

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location! It was simple and clean. Perfect for my 3-day trip to San Juan
Séjour de 2 nuits en avril 2024
Daniela Avila a répondu le 27 mai 2024
HI Kaleema I'm glad to hear that the location suited your needs and that you found the accommodations simple and clean for your trip to San Juan! If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for another great stay in the future!