Fairmont El San Juan Hotel

5.0 star property
Luxury resort on the beach, with 4 outdoor swimming pools

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Sports facility
Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio
7 bars/lounges, lobby lounge, wine bar
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

8.8 out of 10
Guests loved the amenities.
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
The price is CA $470
CA $631 total
includes taxes & fees
Sep 30 - Oct 1
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Room options

Available filters for rooms
Showing 35 of 35 rooms

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Separate bedroom
Blackout drapes/curtains
  • 2051 sq ft
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 1374 sq ft
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Sofa bed - double
  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Bungalow, 1 King Bed, Terrace

Highlights

Patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Sofa bed - double
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Sofa bed - double
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillowtop bed
Blackout drapes/curtains
Rainfall showerhead
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Sofa bed - double
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Map
6063 Isla Verde Avenue, Carolina, 00979

What's nearby

  • Isla Verde Beach - 1 min walk
  • Carolina Beach - 9 min walk
  • Balneario de Carolina - 7 min drive
  • Plaza las Americas - 9 min drive
  • Puerto Rico Convention Center - 10 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 8 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪24 Market Place - ‬4 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪La Bodeguita - ‬3 min walk

About this property

Fairmont El San Juan Hotel

Luxury resort near The Mall of San Juan
Located close to Museo de Arte de Puerto Rico and Plaza las Americas, Fairmont El San Juan Hotel provides a casino, a nightclub, and a swim-up bar. With a white sand beach, beachfront dining, and sun loungers, this resort is the perfect place to soak up some sun. Indulge in a facial, a manicure/pedicure, and a body wrap at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Caribbean cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. In addition to a poolside bar and concerts and live shows, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • 4 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and 2 outdoor tennis courts
  • Valet parking (surcharge), a beach club on site, and express check-out
  • A ballroom, a water dispenser, and luggage storage
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 388 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • HDTVs with premium channels
  • Mini fridges, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Low-height electrical outlets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Does Fairmont El San Juan Hotel have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of Sept 27, 2024, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on Sept 30, 2024 start from CA $470.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont El San Juan Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Fairmont El San Juan Hotel?

Self parking is available for USD 27.85 per day. Valet parking is available for USD 33.45 per day.

What time is check-in at Fairmont El San Juan Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont El San Juan Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont El San Juan Hotel located?

Located in Isla Verde, this beachfront resort is in the city center and within 6 mi (10 km) of The Mall of San Juan, Museo de Arte de Puerto Rico, and Plaza las Americas. Puerto Rico Convention Center and Castillo San Felipe del Morro are also within 9 mi (15 km).

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 884 out of 1591 reviews" "
Rating 8 - Good. 310 out of 1591 reviews" "
Rating 6 - Okay. 188 out of 1591 reviews" "
Rating 4 - Poor. 100 out of 1591 reviews" "
Rating 2 - Terrible. 109 out of 1591 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marisol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excelent also we went we a toddler and he really enjoyed so much. the room it was very clean ,and every day they did clean services ;to different to others hotels. The staff is always attendent
Stayed 4 nights in Sep 2024

8/10 Good

Richard Courtney Errol

Stayed 4 nights in Aug 2024

6/10 Okay

Torius

Stayed 3 nights in Aug 2024

10/10 Excellent

Eman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a lot to do
Stayed 4 nights in Sep 2024

6/10 Okay

Janet

Travelled with family and small children
Liked: Staff & service
Thus hotel has the most beautiful lobby, it makes you feel like you are in the glamorous era of the 20s, there are lots of activities at night and the staff is real nice. However, room are not in good condition. My bathroom had mold in the ceiling, my mom’s rooms bathroom also had problems with the shower door, my cousins also has problemas with the bathroom and the a/c was not working properly. Overall all the carpets in the property seemed a little dirty and the overall state of the property I don’t think it was up to part with the price of the room per night and all the extra charges. I have stayed here twice and I don’t plan on staying again. Like I said the party at night is a lot of fun but just not worthwhile in my opinion.
Stayed 4 nights in Sep 2024

8/10 Good

Keisha

Liked: Staff & service
Rooms are too old and dirty.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel. Speaks for itself
Stayed 2 nights in Sep 2024

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff was generally not very helpful or prompt. A number of times we asked for assistance, namely for an umbrella when it was pouring rain so we could walk to dinner from our room, and we never received a call back or the umbrella until we came to the front desk and asked. We walked our bags across the property to the front of the hotel with a member of the staff walking right behind us and never offered to help us.They double charged me for my final bill and the front desk told me “they couldn’t help and I would need to talk to accounting”.
Stayed 3 nights in Sep 2024

6/10 Okay

Lisandra

The pool area, the beach
Stayed 3 nights in Sep 2024

2/10 Terrible

Nareine

Travelled with group
Disliked: Staff & service, amenities
My husband and I were part of a large group who traveled hours away to celebrate a close friend's milestone birthday. We were given a room on the third floor right by the elevators which was already a concern due to a prior experience. The day went fine; however, we were not able to sleep until 4sm due to the extremely loud noise from the hotel's nightclub. We asked to switch rooms that morning but received the 'we are fully occupied' excuse. The hotel was not because there hardly anyone at the hotel. We went back to check later in the afternoon and even spoke to the manager about our situation. He told us that he will do what he can and would call us that evening. We heard nothing so what happened that night? We were up until 5am once again to the loud thumping sound from the nightclub below. We addressed our frustration to another manager the next morning whereby she finally moved us to the 6th floor where it was 100000 times more peaceful. We loved the entertainment at the lobby the most but will not return to stay at the Fairmont ever again. Horrible experience and horrible staff!!!!! Stay away if you want any kind of relaxation or quietness!!!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Hilaria

Liked: Cleanliness, staff & service, property conditions & facilities
i love it here
Stayed 4 nights in Jul 2024

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there and always a great time and staff is always friendly and helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

CARLOS F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Anastasia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived prior to my scheduled check in time and the staff graciously assisted me. Thank you I will be back!
Stayed 4 nights in Sep 2024

8/10 Good

Blessings

Travelled with family
Liked: Amenities
I liked the beach and outside area of this property, however the rooms are a little dated. Hotel could do with some renovations
Stayed 4 nights in Sep 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, we loved it!
Stayed 3 nights in Sep 2024

4/10 Poor

Mclein

Travelled with partner
Disliked: Cleanliness
Fairmont el San Juan resort the property does not tell the customer that they charge you a $100 a day deposit so if you stay here they charge you a $ 100 daily for being there however many days you book for incidentals. I ask the front desk person why don’t let Expedia know about the desposit thing so the customer can be aware she stated it’s a hotel thing I was lik on because I don’t think I would of stayed there because holding that much money for a deposit is crazy after we already paid in full so we though we only had the little $200 resort fees left even though the money will be returned to our card it was jus the point because my card set off a fraud alert an I didn’t know what was going on because I thought I was being charge for jus resort fees an the one $100 desposit not a $650.00 desposit on top of the 1500.00 we had already paid for the trip so I was a little taken back we stay in a king room on the 5 floor the hallway was very stale an so was the room housekeeping never vacuum the hallway at all there was a fork from another room in the hallway for the whole four days we was there it was crazy cause there was housekeeping on the floor daily but they never pick up the fork off the floor jus continued to walk pass it the pool an beach was amazing that was the best thing about my stay here let me not forget to tell you about the 27.86 daily parking fee every time you leave you have bring your ticket to have it validated
Stayed 4 nights in Sep 2024

10/10 Excellent

Dominique

Stayed 4 nights in Aug 2024

2/10 Terrible

Tara

Alot
Stayed 4 nights in Sep 2024

6/10 Okay

Chanell

They need to clean the rooms more better. There was mold in the bathroom and on the walls. They cleaned the room but didn’t put extra soap in the shower.
Stayed 3 nights in Sep 2024

6/10 Okay

Erik

Stayed 4 nights in Aug 2024

10/10 Excellent

Lynette

Stayed 2 nights in Aug 2024

General hotel information

Reasons to Book
Outdoor Pool & Great Location
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
5.0