Ratings based on 731 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Beautiful hotel but service is terrible

Posted 19-May-2017
Pros: Modern, beautiful décor
Cons: sewer issue must be resolved and customer service needs improvement
I was traveling from out of the area so I arrived at 10:30pm. Front desk said room service is still open if you are hungry. Great! I get to my room and no room service menu, but there is an envelope to leave a tip for the staff. Only a tiny irritation but when I woke up at 6am, I was hungry so decided to call room service for breakfast. No breakfast? Only dinner served via room service. I'm at a Marriot so that was unexpected and of course I didn't know since there was no menu or book about the property. Again, only slightly irritated but when I walk into the bathroom, there is sewer coming up in my tub! I go right back to the phone and call the front desk. She says she will send someone up and I say "No, you need to move me to another room, I need to shower for a work meeting." She says "someone will meet you at room X", and hangs up on me! Now I'm just peeved. I did get a new room to shower but when I checked out and I said "this is the room with sewer backing up in the tub", I was ignored, no apology or offer to adjust my bill. For what I paid to stay at this hotel, I expected much better. Never again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Had an excellent stay!

Posted 15-May-2017
This hotel met all my lodging needs-comfortable, clean, modern. It has a quiet and serene atmosphere. Would definitely stay here again! Store in the lobby was well-equipped with much selection.. even a Starbucks!!! Fresh melon water in the lobby..Yum!!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 9-May-2017
OK hotel, but of course over-priced. ............................ ...................................... ................................................
5 out of 5
Recommended
for Everyone
by A verified traveller from Fairbanks,Alaska

Great hotel right downtown

Posted 28-Apr-2017
Lovely convienient hotel close to restaurants, museums, convention center and SAP center. Staff was very helpful and pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Right next to the convention center.

Posted 15-Apr-2017
My co worker and I arrived at 11:00pm on a Sunday night. We went to a hair show at the convention center on Monday. We called and asked for a bottle of wine and were told that we were unable to get one. The bar wasn't closing until 12am. I think they could of been more accommodating. Other than that the room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Apr-2017
Nice hotel, good location and great staff, would stay there again
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Apr-2017
Nice place.. only bad thing was that the pool wasn't open due to renovations
5 out of 5
Recommended
for Everyone
by A verified traveller from Gilroy

Anniversary

Posted 20-Mar-2017
Pros: Location, cleanliness and accomodations.
Cons: Parking
Location: San Jose Convention Center, San Jose Tech Museum, San Jose Shark Arena, Children's Discovery Museum, dining, entertainment,
We live locally, however we wanted to spend the night at a local hotel because we were celebrating our 38th Wedding Anniversary. We wanted to have a fun night of eating and drinking and did not want to worry about driving home at the end of the night. From the moment we were greeted on our arrival to our departure the staff was very friendly and professional.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Feb-2017
The beds were a little too small but very clean and well decorated. Really enjoyed the all white linen.
5 out of 5
by Amy

Nice hotel

Posted 21-Feb-2017 on Hotels
Hotel was clean, staff was friendly and helpful, nice restaurants within walking distance.