Ratings based on 171 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

elevators

Posted 17-Jan-2017
The elevator in this place are horrible and too slow. There was a fur con event going on and their security was attempting to direct traffic in and out of the elevators and made the problem worse! I don't recommend this place.
5out of 5
Recommended
for Everyone
by A verified traveller

Clean and nice

Posted 12-Dec-2016
Very clean and nice staff great location comfortable and priced right ......................... ................... ........
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Posted 21-Nov-2016
Excellent hotel in downtown San Jose . Very accessible to the convention center , the VTA , downtown dining .
5out of 5
Recommended
for Everyone
by A verified traveller fromCampinas, Brazil

Really nice!

Posted 15-Nov-2016
Location: Close to most restaurants. The hotel bar has a good vibe in the evening.
Very clean, open areas. Hotel staff was excellent! I had an issue with a previous reservation and they solved it immediately. I appreciate it very much!
3out of 5
Recommended
for Everyone
by A verified traveller

Price quoted per night was around 200 a night was

Posted 14-Nov-2016
Pros: Hotel was pleasant, but found that I could not cash a check and no one was anxious to offer locations of ATM machines, the one close to the coffee shop did not work. It was like they really did not care if you had to use your cash for parking, you will find away to make it work!
Cons: When I researched a hotel close to the SAP center, price was a consideration as well as location. "The price I was quoted was around $200 a night on Friday November 10, I was charged $459.00 and I feel this was unfair to charge this amount when I was not told this would happen. What explanation do you have for this larger than expected charge? Thank you in advance for your insight.
Location: No time to do anything nearby..
2out of 5
by A verified traveller fromAsheville, NC

OK but Not Great

Posted 11-Oct-2016
Pros: Convenient location is you need to be near the convention center.
Cons: The hotel personnel seem to operate best when expectations are low.
Location: Adjacent to convention center and downtown parks and restaurants.
I travel a lot. I booked this hotel primarily because it had a concierge level. I prepaid for the concierge level but was told when I arrived that the concierge level was closed for 48 hours during the time I was going to be there but I was not offered any refund for my pre-pay! Also, this hotel charges a minimum of $8/night for internet access. The front desk people were efficient but charmless. The bell service was inattentive. We had to insist that our room get serviced at 3:30 in the afternoon! A request for a list of TV stations was ignored. Good location in downtown San Jose but don't expect too much.
Comment from Hotel Management
13-Oct-2016 by Mark, Hotel Management
Thank you for taking the time to share your experience about staying at our hotel. We strive to exceed all guests expectations are regretfully did not accomplish this with your stay. We will use your comments as guidance in our efforts to make it brilliant the next time you stay with us. Thank you
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, right downtown, close to everything

Posted 12-Aug-2016
Pros: Very clean, great staff
Location: Great location, close to all downtown spots
Great stay, will stay there again on my next visit
3out of 5
by A verified traveller fromTACOMA WA.

Posted 11-Jun-2016
I did not like the hotel too much. I had asked for two queen bed.
3out of 5
Recommended
for Everyone
by A verified traveller

Expensive for what it is.

Posted 5-Jun-2016
I'm going to have to write something here as it's required. The title says it all.
5out of 5
Recommended
for Business Travellers
by A verified traveller from日本

カンファレンスエリアで便利なホテル

Posted 19-May-2016
Pros: 立地と設備
Cons: シャワーの水質 ランドリー設備のメンテナンス
Location: ダウンタウン近くで便利
カンファレンスエリアで便利なホテルです。 コンビニからレストランまであります。 ダウンタウン近くで便利です。 また、トラム駅が前ですから市内の移動も便利です。 ただ、水質が特殊で、石鹸のヌルヌル分がなかなかおちません。 したがって、滑りやすいので注意が要ります。 ランドリーの機械が故障したままです。