Beautiful hotel but service is terrible
I was traveling from out of the area so I arrived at 10:30pm. Front desk said room service is still open if you are hungry. Great! I get to my room and no room service menu, but there is an envelope to leave a tip for the staff. Only a tiny irritation but when I woke up at 6am, I was hungry so decided to call room service for breakfast. No breakfast? Only dinner served via room service. I'm at a Marriot so that was unexpected and of course I didn't know since there was no menu or book about the property. Again, only slightly irritated but when I walk into the bathroom, there is sewer coming up in my tub! I go right back to the phone and call the front desk. She says she will send someone up and I say "No, you need to move me to another room, I need to shower for a work meeting." She says "someone will meet you at room X", and hangs up on me! Now I'm just peeved. I did get a new room to shower but when I checked out and I said "this is the room with sewer backing up in the tub", I was ignored, no apology or offer to adjust my bill. For what I paid to stay at this hotel, I expected much better. Never again.