Ratings based on 689 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromAsheville, NC

OK but Not Great

Posted 11-Oct-2016
Pros: Convenient location is you need to be near the convention center.
Cons: The hotel personnel seem to operate best when expectations are low.
Location: Adjacent to convention center and downtown parks and restaurants.
I travel a lot. I booked this hotel primarily because it had a concierge level. I prepaid for the concierge level but was told when I arrived that the concierge level was closed for 48 hours during the time I was going to be there but I was not offered any refund for my pre-pay! Also, this hotel charges a minimum of $8/night for internet access. The front desk people were efficient but charmless. The bell service was inattentive. We had to insist that our room get serviced at 3:30 in the afternoon! A request for a list of TV stations was ignored. Good location in downtown San Jose but don't expect too much.
Comment from Hotel Management
13-Oct-2016 by Mark, Hotel Management
Thank you for taking the time to share your experience about staying at our hotel. We strive to exceed all guests expectations are regretfully did not accomplish this with your stay. We will use your comments as guidance in our efforts to make it brilliant the next time you stay with us. Thank you
5out of 5
by A verified traveller

Nice hotel, right downtown, close to everything

Posted 12-Aug-2016
Pros: Very clean, great staff
Location: Great location, close to all downtown spots
Great stay, will stay there again on my next visit
4out of 5
by Erica C.

This traveller left a rating score only Posted 24-Jul-2016 on Hotels
3out of 5
by Walter

Posted 19-Jul-2016 on Hotels
Bath tub shower not in best condition. Airplane flew over all night
4out of 5
by mitsuyuki fromOsaka


Posted 29-Jun-2016 on Hotels
初日の夜に急にトイレの引き戸が閉まった状態でビクとも動かなくなりましたが、フロントに連絡すると15分ほどでサービススタッフが来てくれて、一時間以上かけて直してくれました。 扉を吊っていたレールのビスが緩んで引っかかっていたみたいです。 Wi-Fiが有料なのが少し残念ですが、総評はとても綺麗で従業員の態度も良く快適なホテルだと思います。
5out of 5
by SOCORRO fromhome


Posted 20-Jun-2016 on Hotels
4out of 5
by A verified traveller

Great stay except for the AC

Posted 20-Jun-2016 on Hotels
The air conditioning in the room was very weak and needs to be upgraded. Other than that, we had a great stay.
5out of 5
by Lucrecia


Posted 18-Jun-2016 on Hotels
Came for a peek at Mexican national team. Great experience. Security was tight but expected.
3out of 5
by A verified traveller fromTACOMA WA.

Posted 11-Jun-2016
I did not like the hotel too much. I had asked for two queen bed.
4out of 5
by Kevin fromSan Francisco, CA

Nice hotel in downtown San Jose

Posted 10-Jun-2016 on Hotels
The line to check in and check out took a bit long (10 minute wait?) but other than that, we enjoyed our stay. It's clean, comfortable, and relaxing. It is close to bars and nightlife, but walking home later at night takes you past 2 or 3 dark, empty blocks. Not unsafe, just not 'in the thick of it.' Also, the pool was a bit murky and furniture was sparse. We didn't come for the pool, but weren't too impressed when we stopped by.