Ratings based on 773 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, CA

Excellent hotel for Conference sessions.

Posted 6-Oct-2017
Pros: Everything.
Cons: Breakfast Room Service.
Location: It ius right in downtown San Jose close to excellent restaurants, San Jose Opera, Silicon Valley Symphony and night life.
This hotel is attached to the San Jose, CA Convention Center. So there is easy access to your room between Conference sessions. All aspects of this hotel make for an excellent stay while attending a Conference or just visiting San Jose, CA.
Comment from Hotel Management
7-Oct-2017 by Director of Operations, Hotel Management
Dear Richard, Thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the convention center. Thanks for choosing to stay with us. We hope to have the opportunity to welcome you again. Sincerely, Mark Kjeseth Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveller from San Suego

Beat location downtown

Posted 28-Sep-2017
Loved my room on the 18th floor. Watched the sunset from my room on a beautiful September evening
Comment from Hotel Management
28-Sep-2017 by Manager, Hotel Management
Dear Bea, Our location is ideal in that we are near many points of interest so thank you for mentioning our convenient location! We are thrilled you found your accommodations comfortable and loved your room's views. From all of us at San Jose Marriott, thank you for your gracious review and we hope to welcome you back soon. Mark Kjeseth, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveller from Maui, Hi

Nice hotel great staff kid friendly

Posted 11-Sep-2017
Unexpectedly awesome, will stay here again. Great room, great staff and hi tech features of the hotel. Easy location close to the airport and right in the middle of town.
Comment from Hotel Management
12-Sep-2017 by Manager, Hotel Management
Dear flyingdad, Thank you for your kind review and for mentioning our convenient location! We want all our guests to have the same great stay you described and truly appreciate your comments regarding our associates along with the amenities we offer our guests. We hope to have the chance of welcoming you back on your future travels to our city. Thanks again for your feedback! Mark Kjeseth, Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Aug-2017
Comfortable room. Very helpful staff. Great location
Comment from Hotel Management
29-Aug-2017 by Manager, Hotel Management
Thanks for staying at our hotel and for your gracious feedback! We were delighted to know how much liked your guest room and loved our team! Our associates do a wonderful job maintaining our facilities. We appreciate your kind review and hope you will be back to see us again soon. Thanks again! Mark Kjeseth Director of Operations
3 out of 5
Recommended
for Everyone
by A verified traveller from eureka,ca

Decent, safe place to stay

Posted 23-Aug-2017
Very clean, nice pool and workout room. Friendly counter staff. Starbucks downstairs very overpriced and lacks standard communication skills
Comment from Hotel Management
24-Aug-2017 by Manager, Hotel Management
Dear Elyse, Thank you for your being our guest and for taking the time to provide feedback! We are glad to know you received excellent service from our team and had the chance to enjoy our facilities. Having said that, we do apologize for your disappointment with regards to our dining prices and with your encounter with some of our associates. We will be sure to share your feedback with our team as we continue to find ways of improving upon our services. Thanks again for your comments and we hope to welcome you back soon. Mark Kjeseth, Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in downtown San Jose

Posted 22-Aug-2017
Standard Marriott. Facilities are up to date and very clean. If you are driving, valet seems required. A little street noise if the room is facing market.
Comment from Hotel Management
22-Aug-2017 by Manager, Hotel Management
Dear Patrick, Thank you for your feedback! We are glad to know that your stay, overall, was enjoyable and that you loved your accommodations! We do regret, however, that you encountered noise disturbances from the street. Please know our team is staffed 24/7 to remedy such issues as your satisfaction is important to us. Thank you again, and we hope to have the pleasure of welcoming you back on your future travels to our city. Brian Vahey Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Sunnyvale CA

Posted 19-Aug-2017
Cons: Dirty Windows
Room was comfortable. Good view of downtown. Staff was friendly.
Comment from Hotel Management
21-Aug-2017 by Director of Operations, Hotel Management
We are so happy you chose the San Jose Marriott for your recent stay, and thrilled to read all of the great things you loved about our hotel. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon! Mark Kjeseth Director of Operations
5 out of 5
by A verified traveller

Posted 18-Jul-2017 on Hotels
Comment from Hotel Management
22-Jul-2017
Dear Valued Guest, Thank you for the wonderful rating from your recent stay at San Jose Marriott! We are so pleased you had an exceptional stay. We always strive to make sure all guests leave with a favorable impression. Please visit with us again the next time you are in the area! Mark Kjeseth Director of Operations
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2017
Only con is the parking that's pretty much it. Everything was such a splendid stay. Also the vending machines are in and out.
Comment from Hotel Management
15-Jul-2017 by Director of Operations, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your review. We're delighted you loved so many aspects of the hotel and, overall, you had a wonderful stay. We apologize for the parking and vending machine issues you experienced. Please know our associates are always happy to provide assistance. Your 100% satisfaction is our main priority. Thanks for being our guest. We hope to see you again soon. Mark Kjeseth Director of Operations
5 out of 5
by Maritza

Family vacation

Posted 11-Jul-2017 on Hotels
The staff was pleasant and welcoming. The room was clean and Comfortable. We enjoyed our stay.
Comment from Hotel Management
13-Jul-2017
Dear Maritza, Thank you for being our guest and leaving such a fantastic rating! We are so glad that you enjoyed your stay and that you found your room to be clean and comfortable. Fresh accommodations are paramount to providing a guest with a wonderful experience, and we are so glad that we exceeded your expectations. Thank you for mentioning how friendly our staff was. They truly care about our guests and want them to have a great experience, so we are glad that our efforts are being noticed. Thank you again for being our guest, and we hope to see you again the next time you are in our area. Mark Kjeseth Director of Operations