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Reviews of Quality Inn & Suites South San Jose / Morgan Hill

2.5 out of 5

Reviews

4.6
Rating 10 - Excellent. 78 out of 790 reviews" "
Rating 8 - Good. 85 out of 790 reviews" "
Rating 6 - Okay. 117 out of 790 reviews" "
Rating 4 - Poor. 188 out of 790 reviews" "
Rating 2 - Terrible. 322 out of 790 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wilfredo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, bathroom and overall property was not clean at all. The tub, and toilet had hairs and stains all over. We did not have warm water our whole stay. The only positive I can say is that they allowed us to gather around the pool to have a good time with our team.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 17, 2024
Dear Wilfredo,We're sincerely sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of the room and the issues with the warm water.  Please know that this falls below our usual standards, and we will address these concerns with our housekeeping and maintenance teams to ensure such incidents are not repeated.  We're glad you enjoyed some time at the pool despite the challenges.  Your feedback is invaluable to us, and we hope for the opportunity to regain your trust in the future with a much-improved experience.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Manjeet

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It looked like the hotel has never been vacuumed or cleaned. There were stains on the bed. No one was at the front desk at all.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 16, 2024
Dear Manjeet,We apologize for the inconvenience you experienced during your stay.  We will address the cleanliness issues and ensure that our standards are upheld in the future.  Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Anne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was filthy dirty and no updates or upgrades have been made in 20 yrs. The tv didn’t work, the heat didn’t work the hair dryer didn’t work, the hot tub was empty. Do not waste $ on this hotel
Response from Quality Inn & Suites Morgan Hill Management on Apr 16, 2024
Dear Anne,We're sincerely sorry to hear about your disappointing experience during your stay.  We sincerely apologize for the issues you encountered with the TV, heating, hairdryer, and hot tub.  Your feedback is invaluable to us, and we will address these issues promptly with our maintenance team to ensure they are resolved.  We take your comments seriously and will use them to improve our services for all our guests.  If there's anything we can do to make it right, or if you would like to discuss your experience further, please don't hesitate to contact us directly.  We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Luis

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been by far the worst I have seen! There was door pop on the carpet in the hallways! The hallways looked like they have not been vacuumed in weeks! My room was dirty poorly cleaned. The only good thing about it was the beds were comfortable. This hotel is badly neglected I would not recommend!
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 16, 2024
Dear Luis,We're genuinely sorry to hear about your disappointing experience during your stay.  Please know that cleanliness and maintenance are our top priorities, and we take your feedback very seriously.  We will address the issues you mentioned with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future.  We understand your frustration and apologize for any inconvenience caused.  We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

8/10 Good

Thomas, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 16, 2024
Dear Thomas,Thank you so much for your kind words!  We're thrilled to hear that you had a great experience with us.  If you ever find yourself back in the area, we'd love to welcome you again for another enjoyable stay.Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Maria

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very dirty!! Sheets, carpet it is horrible. Do not stay here. Totally regret booking this hotel
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 11, 2024
Dear Maria,We apologize for the experience you had during your stay. Cleanliness is a top priority, and we're disappointed to hear that we fell short of your expectations. We'll address these concerns immediately with our housekeeping team to ensure that such issues are rectified. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Maria Cristina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience I ever had in my life. Shower didn’t work terrible front desk service blankets very dirty no trash cans. I definitely won’t come back again. I just want to let people know not to go to this place. Expedia shouldn’t be advertising this place.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 10, 2024
Dear Maria,We are deeply sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for the issues you encountered. We assure you that your concerns have been addressed with our team to prevent any recurrence. We value your feedback and would appreciate the opportunity to make it right. Kindly reach out to us directly so we can discuss your concerns further. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

jon

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s no hot water or even warm water in the shower. Place is very dirty as I seen highway motels in better condition. The pictures that are posted in the website are a lie. I would not recommend this hotel as it needs a complete makeover
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 10, 2024
Dear jon,We sincerely apologize for the inconvenience you experienced during your stay. We take guest feedback seriously and are actively addressing the issues you've raised to ensure a more pleasant experience for all our guests. We're committed to delivering exceptional service and will use your comments constructively to improve. Please consider giving us another chance in the future. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Karla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here again. I was highly concerned for my safety. Phone did not have a cord to be plugged in. Huge gap between door and floor, had to place a towel. Door from building to public wouldn’t lock. Screen on window was not on, off and on the ground on the outside. Burn holes in sheets. Smelled like straight chlorine upon entering room.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 10, 2024
Dear Karla,We sincerely apologize for the experience you encountered during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. We're addressing the issues you've raised with urgency and ensuring that corrective measures are implemented promptly. Please reach out directly so we can address any remaining concerns and hopefully regain your trust.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

jon

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower..hotel smelled…hotel and room has a bunch of stains and dirty…
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 10, 2024
Dear Jon,We apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort is our top priority, and we take your feedback seriously. Rest assured, we are addressing the issues you mentioned to maintain our standards. We hope you'll give us another chance to exceed your expectations in the future. Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management

6/10 Okay

Charles

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 5, 2024
Dear Charles,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Quality Inn & Suites Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Irma

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy, bathtub, toilet, sink carpet was filthy
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 3, 2024
Dear Irma,We deeply apologize for the inconvenience you experienced during your stay. Please rest assured that cleanliness is our top priority, and we will address the issues you've highlighted with our housekeeping team immediately. Your feedback is invaluable to us, and we are committed to ensuring a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

guido

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place dirty,no hot water sometimes,no internet,i change room 3 times
Stayed 6 nights in Mar 2024
Response from Quality Inn & Suites Morgan Hill Management on Apr 2, 2024
Dear Guido,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness, hot water availability, and internet connectivity are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and rest assured, we are taking immediate steps to address these issues to enhance the guest experience. We would appreciate the opportunity to make it right for you on your next visit.Sincerely,Quality Inn & Suites Morgan Hill Management

10/10 Excellent

Sanjar

Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Morgan Hill Management on Mar 29, 2024
Dear Sanjar,I appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs as best as possible. We can't wait to have you back for another pleasant stay with us on your next visit to Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Poor

THANH

Disliked: Cleanliness, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Morgan Hill Management on Mar 26, 2024
Dear THANH,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Andrea T.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Morgan Hill Management on Mar 12, 2024
Dear Andrea,We are sorry that your experience at our Quality Inn & Suites Morgan Hill hotel was not up to par.  We hope you will give us another chance to provide you with the superior hospitality we are typically known for.  If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve.  Thank you for choosing to stay with us.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Bradley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was gross, shower didn’t look clean. Back door to the balcony was broken and falling apart. My sheets were stained red, BIG red stain right in front of the bed. Room smelled like a gym. One night my key card stopped working and no one was at the front desk and I ended up waiting about an hour to get back in my room. No number to call or anything.
Stayed 3 nights in Feb 2024
Response from Quality Inn & Suites Morgan Hill Management on Feb 28, 2024
Dear Bradley,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. Rest assured, we take your feedback seriously and have addressed the issues with our housekeeping and maintenance teams. Your insights help us improve, and we are committed to ensuring a more pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Dominic

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for I guess. Check in was simple but I was only given one card and no directions to get to the room. I wasn't given the wifi code. I was able to ask and get the wifi code but it never worked properly so I just used my phone as a hotspot. The stair well leading up to our room smelled like a homeless person was lingering in there. there were cigarettes butts and ashes of the cigarettes all over the stair well. This stair well never got cleaned for the two nights we stayed there because the cigarette butts were still in the same place. I was asking myself if this place would be safe for myself and my daughter because the stair well just seemed like no one cared and that there might be a bum lingering around. once we got in the room it seemed ok but taking a closer look I found dirt and crumbs in the drawer with a stained bible. my room was a smoke free room but I found a torch, a half burned cigarette, and a joint roach on the balcony. The only reason I picked this place was because it is right across the street from the Sports center for my daughter's soccer tournament. So it was conveniently located for events that are thrown there. I wouldn't recommend this place if you need a clean space that makes you and your family feel safe.
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites Morgan Hill Management on Feb 21, 2024
Dear Dominic,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience during your stay. We take your concerns seriously and are addressing them with our team to ensure improvements. We strive to provide a clean and safe environment for all our guests. Your input is valuable, and we hope you consider giving us another chance in the future. If there's anything specific you'd like to discuss further, please feel free to contact us directly.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Rosalina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience I have ever had with a hotel .
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites Morgan Hill Management on Feb 20, 2024
Dear Rosalina,We sincerely apologize for falling short of your expectations during your recent stay. Our utmost priority is guest satisfaction, and we regret any inconvenience you experienced. We appreciate your feedback and will address the issues raised to ensure improvements. Please consider giving us another chance in the future to provide the exceptional service we are known for.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Christopher, Thornton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites Morgan Hill Management on Feb 14, 2024
Dear Christopher,I'm sorry you did not have a positive experience at Quality Inn & Suites Morgan Hill. Please reach out and let us know how we could have improved your stay.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Fernanda

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Better cleaning and we are 4 people and don’t have towels for everyone 😌
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Morgan Hill Management on Feb 1, 2024
Dear Fernanda,Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the oversight in providing towels. Rest assured, we have addressed the issue with our housekeeping team to ensure better attention to detail. Your comfort is our priority, and we appreciate your understanding. We look forward to the opportunity to welcome you back for an improved experience.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have a way to get in contact with anyone. They didn’t return calls till 5 hours later and had to go buy towels. A guy claimed to be housekeeper and was a homeless guy staying in room. I brought it to management when they finally came around to check rooms and no apology. Unsafe for my mom and I and then over charged me for stay. I even had customers service agent to call no answer from property at all. Room still had someone else socks and food in room. Sheets were not clean and floors were dirty. The tub was dirty and towels he took from another room to try to give me were dirty as well. Not ever going back and don’t recommend anyone ever going here to stay.
Stayed 3 nights in Jan 2024
Response from Quality Inn & Suites Morgan Hill Management on Feb 1, 2024
Dear Stephanie,We sincerely apologize for the inconvenience you experienced during your stay. Your concerns are of utmost importance to us, and we are actively investigating the issues you raised to ensure they are addressed promptly. We deeply regret any lapse in service and cleanliness. Please allow us to make amends by refunding the overcharge and extending our sincerest apologies. We appreciate your feedback and will use it to enhance our operations. If you reconsider, we would be honored to provide you with a more positive experience in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Shareef

Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Morgan Hill Management on Mar 26, 2024
Dear Shareef,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Roxana

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room not sanitized, no towels, carped not vacuumed, no cover or condiments with coffee maker, broken latches, attendant not in desk, NO HOT WATER, when called front desk no answer, no WiFi, attendant found walking hallway with other customers complaining by no one in front desk. Breakfast eggs labled but no eggs, no yogurt, no fruit, stained bread. Terrible!
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Morgan Hill Management on Feb 1, 2024
Dear Roxana,Thank you for bringing these concerns to our attention. We sincerely apologize for the lapses in service you experienced during your stay. Your feedback is invaluable, and we are addressing each issue promptly to ensure such incidents do not recur. We appreciate your patience and understanding. Please allow us another opportunity to exceed your expectations in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Daisy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Blood stains and other stains on bedding
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Morgan Hill Management on Jan 16, 2024
Dear Daisy,Thank you for bringing this matter to our attention. We sincerely apologize for any discomfort caused during your stay. Cleanliness is our top priority, and we are investigating this issue with our housekeeping team to ensure it is addressed promptly. Please be assured that corrective measures will be taken to maintain our high standards. We appreciate your feedback and value your patronage. If there is anything else we can do to make amends, please contact us directly.Sincerely,Quality Inn & Suites Morgan Hill Management

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Morgan Hill Management on Jan 11, 2024
Dear Kayla,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Quality Inn & Suites Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Quality Inn & Suites Morgan Hill Management on Jan 10, 2024
Dear Joshua,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. Come back and see us soon on your next visit to Morgan Hill. Until then, take care!Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Jazmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Like the fact that it was quiet but overall the room was dirty, vents were falling off and no curtains in the bathroom
Stayed 1 night in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Jan 4, 2024
Dear Jazmin,Thank you for taking the time to share your feedback. We appreciate your acknowledgment of the quiet ambiance. We sincerely apologize for the cleanliness and maintenance lapses you experienced. Your concerns have been shared with our housekeeping and maintenance teams to address immediately. We strive to provide a pristine environment for our guests and will take corrective measures to ensure a more pleasant stay in the future. We value your input and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Julio

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms looked dated, towels were dirty floor was damp for some weird reason, also too I didn’t even see no staff besides check in, felt sketchy
Stayed 1 night in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Jan 3, 2024
Dear Julio,We apologize for the issues you encountered during your stay at our hotel. Your feedback is important to us, and we take your concerns seriously. We regret that the rooms appeared dated, the towels were not up to standard, and there was a damp floor. Additionally, we apologize for any discomfort regarding the lack of visible staff, which may have contributed to a feeling of unease. Please know that we are investigating these matters to make necessary improvements. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Thank you,Quality Inn & Suites Morgan Hill Management

8/10 Good

Jose

Liked: Property conditions & facilities
Disliked: Staff & service
There was hardly anyone at front desk.
Stayed 1 night in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 29, 2023
Dear Jose,Thank you for sharing your feedback. We appreciate your observations and apologize for any inconvenience you experienced at the front desk. We continuously strive to improve our service and will address staffing concerns to ensure a more efficient check-in experience for our guests. Your insights are invaluable, and we hope to welcome you back for an enhanced stay.Thank you,Quality Inn & Suites Morgan Hill Management

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The breakfast was good the first morning. The second day there was no eggs. Place could be more cleaner. The bathroom fan could be quieter.
Stayed 2 nights in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 27, 2023
Dear Veronica,Thank you for sharing your feedback. We appreciate your positive comments on our breakfast and apologize for any inconvenience you experienced. We've addressed the issue with the missing eggs and are actively working to enhance our cleanliness standards. Additionally, our maintenance team will inspect the bathroom fan for noise reduction. Your insights are valuable, and we're committed to ensuring a more enjoyable stay for you in the future.Thank you,Quality Inn & Suites Morgan Hill Management

6/10 Okay

George c

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 20, 2023
Dear George,Thank you for reviewing your stay at Quality Inn & Suites Morgan Hill.  We hope you enjoyed our on-site amenities and enjoyed our convenient location.Thank you,Quality Inn & Suites Morgan Hill Management

10/10 Excellent

Taryn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, place was clean, great breakfast.
Response from Quality Inn & Suites Morgan Hill Management on Dec 27, 2023
Dear Taryn,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our staff's hospitality, the cleanliness of our establishment, and our breakfast offerings contributed to your enjoyable stay. Your feedback is truly appreciated, and we look forward to welcoming you back for another memorable experience.Thank you,Quality Inn & Suites Morgan Hill Management

8/10 Good

Nancy

Room was clean, the remote control wasn’t working, finally someone came to bring us another remote control.
Stayed 1 night in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 11, 2023
Dear Nancy,Thank you for choosing to stay with us and for sharing your feedback. We are pleased to hear that you found the room clean. Our sincere apologies for the inconvenience with the remote control. We appreciate your understanding and are glad our team promptly addressed the issue. Your comfort is our priority, and we hope to welcome you back for an even more enjoyable stay.Thank you,Quality Inn & Suites Morgan Hill Management

8/10 Good

Jorge

Travelled with partner
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Stayed 1 night in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 7, 2023
Dear Jorge,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 7, 2023
Dear Steven,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Quality Inn & Suites Morgan Hill Management

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home.
Only problem is my key to enter the room often fails. Next visit I will ask for 2 keys.
Stayed 2 nights in Nov 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 6, 2023
Dear Kathleen,Thank you for choosing our hotel as your home away from home. We appreciate your feedback and apologize for any inconvenience with the room key. Please rest assured, that our team is addressing the issue to ensure a smoother experience during your next visit. We look forward to welcoming you back and will gladly provide you with two keys for added convenience.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY THERE!! I paid to have a place to sleep and was locked out of my room all night with no one to help me. I called the numbers at the front desk no one answered. I was cold and scared and was locked out not just for one night but the second night as well even though they had gotten me a new key, it stopped working. When I told them about being locked out of the room yet again, they did not care, did not offer me another room or anything for the inconvenience, I was still charged for both nights even though I couldnt use my room. Worest experience ever.
Stayed 2 nights in Nov 2023
Response from Quality Inn & Suites Morgan Hill Management on Dec 1, 2023
Dear Michelle,We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the issues with your room key and the lack of prompt assistance. Our team is thoroughly investigating the matter to prevent such occurrences in the future. We understand your frustration and want to make amends. Kindly contact our management by email or phone to discuss a suitable resolution. Your feedback is invaluable, and we appreciate the opportunity to address and rectify the situation.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Francisco

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Too much trash, dirty property and felt unsafe
Stayed 1 night in Nov 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 29, 2023
Dear Francisco,Thank you for sharing your feedback. We sincerely apologize for any inconvenience during your stay. We take cleanliness and safety seriously, and your concerns will be addressed promptly. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future.Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Litzy

Stayed 1 night in Sep 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 23, 2023
Dear Litzy,I'm sorry you did not have a positive experience at Quality Inn & Suites Morgan Hill. Please reach out and let us know how we could have improved your stay.Sincerely,Quality Inn & Suites Morgan Hill Management

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 21, 2023
Dear Cynthia,Thank You for your review and for choosing our hotel. I'm happy you enjoyed your stay, and I look forward to having you again as a guest in our hotel.Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 20, 2023
Dear Steven,We are sorry that your experience at our Quality Inn & Suites Morgan Hill hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Thank you,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Edilberto

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty there was trash and broken glass outside
Stayed 1 night in Nov 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 14, 2023
Dear Edilberto,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness and safety are our top priorities, and we are addressing the issues you mentioned to ensure a more pleasant environment for our guests. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

Mauricio, Laredo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is well located, but very dirty, breakfast is very limited, and finished earlier than other places.
Stayed 2 nights in Oct 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 6, 2023
Dear Mauricio,We appreciate your feedback and are pleased to hear that you found our location convenient. We're committed to providing a clean and comfortable experience for our guests, and we apologize for falling short during your stay. Your comments about breakfast hours have been noted, and we will make improvements. Thank you for your valuable input, and we hope you'll consider staying with us again in the future. Your satisfaction is important to us.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 3, 2023
Dear Kristen,Thank you for taking the time to review your stay. We apologize for any inconvenience and hope you give us another chance to deliver you the best-in-class hospitality we are recognized for.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Monica, Tulare

Disliked: Cleanliness, staff & service, property conditions & facilities
When we first got there there was shady people in the parking lot we felt so unsafe with out kids wen goin to the front desk there was spiders webs n it was so dirty goin to our room ot looked like they hadn't vacuum the halls in years and spiders webs on thr corners dirty walls on our room the tv didnt work n sheets looked stain and thd door to the outside balcony was broken we couldn't even look it for our kids safety wen we went to shower we had no hot water i called n they said they will be right up to check 40 minutes later no one came we decided to leave wen we went to the front desk n told them why they didnt go they just said or boliers r being check they dont work like no common sense we had kids n they didnt bother communicating with us the front desk person didnt ask why we were checking out he was sitting on his phone horrible horrible hotel the worst
Stayed 2 nights in Oct 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 1, 2023
Dear Monica,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we will take immediate action to address these issues and ensure a safer, cleaner, and more pleasant environment for all guests. We are committed to improving our services and hope you would consider giving us another chance in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

4/10 Poor

ari

Liked: Staff & service
Disliked: Property conditions & facilities
The tub was very unsafe
Stayed 1 night in Oct 2023
Response from Quality Inn & Suites Morgan Hill Management on Nov 1, 2023
Dear Ari,Thank you for sharing your feedback with us. We take safety concerns seriously, and I apologize for any inconvenience you experienced with the tub. Your comments will be addressed immediately to ensure a safer environment for our guests. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely,Quality Inn & Suites Morgan Hill Management

6/10 Okay

Dawn Aldyth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Quality Inn & Suites Morgan Hill Management on Nov 1, 2023
Dear Dawn Aldyth,Thank you for reviewing your stay at Quality Inn & Suites Morgan Hill. We hope you enjoyed our on-site amenities and enjoyed our convenient location in Quality Inn & Suites Morgan Hill.Thank you,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware - this place is terrible.
This hotel is filthy. Starting at the lobby, then to the parking lot, the hallways and even the rooms leave MUCH to be desired. All the outer doors were being propped open with rocks, empty liquor containers, or rugs from the hotel. The carpets were stained and smelled terrible. The whole property smelled like stale cigarettes. We couldn't wait to get out of there!
Stayed 1 night in Oct 2023
Response from Quality Inn & Suites Morgan Hill Management on Oct 31, 2023
Dear Sean,Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. Your comments are valuable, and we have already initiated extensive improvements in maintenance and security. We hope you consider giving us another chance to showcase our commitment to guest comfort and satisfaction.Sincerely,Quality Inn & Suites Morgan Hill Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Hotel was disgusting, hair and dirt on the bed and pillows. Brown stains on the sheets. Smelt terrible, loud people running around in halls, seemed like the neighboring room was living there full time from the smells. Service was an old man yelling at us for trying to get a refund for how dirty it was
Stayed 1 night in Oct 2023
Response from Quality Inn & Suites Morgan Hill Management on Oct 31, 2023
Dear Guest,We sincerely apologize for the unpleasant experience you encountered during your stay at our hotel. We are deeply concerned about the issues you mentioned and are committed to addressing them promptly. Your feedback is invaluable, and we will take immediate steps to ensure that such incidents do not happen in the future.Please contact us directly, so we can discuss your concerns and make amends. Your comfort and satisfaction are of utmost importance to us, and we are dedicated to providing a superior guest experience.Thank you for bringing this to our attention.Sincerely,Quality Inn & Suites Morgan Hill Management