Ratings based on 399 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to Children's Hospital

Posted 11-Dec-2017
Always such a great place to stay when we are here.
Comment from Hotel Management
11-Dec-2017 by Sean H., Hotel Management
Thank you for your 5 star review! We hope that we remain your hotel of choice for your upcoming visits to the area and we look forward to exceeding your expectations! Cheers.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Dec-2017
A nice hotel and very conveniently located to Palo Alto and Levi Stadium.
Comment from Hotel Management
4-Dec-2017 by Sean H., Hotel Management
Thank you for your feedback and positive review! We look forward to being your host hotel on your next visit to the area! Don't hesitate to let us know what we can do to ensure that your next stay is worthy of a 5 star review!
2 out of 5
by A verified traveller

Smelly

Posted 27-Nov-2017
Pros: Nothing
Cons: Clean better and air the hotel or maybe paint it and that might take the smell away.
Once you get in to the room smells very bad, like old building with humidity. Even though it "looked" orderly and "clean" once you seat in the bed my body started to be itchy.
Comment from Hotel Management
29-Nov-2017 by Sean H., Hotel Management
Thank you for your feedback. While we never mean to fall short of meeting guest expectations, clearly we have done so on your recent stay. If given the opportunity, we would love to reset your expectations on a future stay and ensure that you are provided a room that you are comfortable in staying in. To that end, please do not hesitate to let the front desk know of any special requests or concerns you may have and we are happy to make it right for you in the moment. Warm regards.
5 out of 5
Recommended
for Everyone
by A verified traveller from san jose ca

Happy

Posted 20-Nov-2017
Very satisfied with everything staff was welcoming room was clean and overall very satisfied
Comment from Hotel Management
20-Nov-2017 by Sean H., Hotel Management
Thank you so much for your 5 star review! We hope that you are happy enough to make us your hotel of choice for future travel to Mountain View! Don't be a stranger! Cheers.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santa Claita, Ca

Would definitely return

Posted 13-Nov-2017
Great hotel! The breakfast was one of the best hotel breakfasts I’ve ever had. the small size of the hotel was awesome. There were never issues with parking. My only criticism was the housekeeping staff. Twice they walked into room when the “Do Not Disturb” was on the door. I had late check out, but at 11:15 a maid walked in (sign still on door) to find out why I hadn’t checked out. We had the unfortunate luck of staying across hall from kitchen and they made no effort to be quiet at 5:30 am. That being said, I would absolutely stay there again, but not on first floor.
Comment from Hotel Management
17-Nov-2017 by Sean H., Hotel Management
Thank you for your feedback and letting us know about the issue you experienced. We hope that we are able to take the necessary steps to remedy the issues prior to your return. We look forward to exceeded your expectations on your next stay. Warm regards!
4 out of 5
Recommended
for Everyone
by A verified traveller

Friendly, clean hotel, well located.

Posted 7-Nov-2017
Spent three nights. Room was comfortable and clean. Staff nice and helpful. Breakfast was on the bland side.
Comment from Hotel Management
10-Nov-2017 by Elizabeth, Hotel Management
Thank you for your positive feedback. We hope we can turn your 4 out of 5 to a 5 out of 5 on your next trip back!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Oct-2017
Solid place to stay. Not too expensive for the money.
Comment from Hotel Management
19-Oct-2017 by Sean H., Hotel Management
Thank you for your 4 star review! We appreciate the solid feedback, and hope that we can earn the 5th star on your next visit to Mountain View. Don't be a stranger!
2 out of 5
by A verified traveller

Posted 2-Oct-2017
For the price of the room, i was expecting a tad more. the staff was not very friendly, didn't even give me a breakdown when we checked in.
Comment from Hotel Management
5-Oct-2017 by Sean H., Hotel Management
I am sorry to see that we failed to meet or exceed your expectations. Service is our area of focus, and I am dissapointed that we failed to deliver. We will redouble our efforts and hope that you are able to stay with us again for a better experience. Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Sep-2017
Nice hôtel conveniently located and not too expensive. OK breakfast. Nice personnel.
Comment from Hotel Management
27-Sep-2017 by Sean H., Hotel Management
Thank you for your positive feedback! We hope that our service and amenities will draw you back for another stay sooner rather than later! Thank you for your time in writing us a review! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveller

Cute little hotel

Posted 23-Sep-2017
Pros: Staff was friendly, breakfast was filling, and the room was clean and quiet.
Location: Concert at the Shoreline, dinner at Tied Brewery, NASA Ames Research Center
Stayed here for a concert at the Shoreline. Perfect location - clean, quiet, decent breakfast.
Comment from Hotel Management
25-Sep-2017 by Sean H, Hotel Management
Thank you for your 5 star review! We look forward to your next visit to the area and your concert headquarters! Let us know what we can do on your next stay to exceed your expectations! Warm regards.