Ratings based on 616 Verified Reviews

3.1 out of 5
63% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Feb-2017
It was good condition and would recommend it to others
Comment from Hotel Management
11-Mar-2017 by Ruby , Hotel Management
Dear Guest Thank you so much, we are not one of the fancy hotel in area, but we try our level best to provide a best service to our guest so that they can feel home away from home .
3out of 5
Recommended
for Everyone
by A verified traveller

Convenient and So So

Posted 12-Feb-2017
Clean, easy parking, quiet, conviennt Faucets on shower and sink a bit of a challege to adjust for temperature Pillows on bed really thin and uncomfortable
Comment from Hotel Management
11-Mar-2017 by Ruby , Hotel Management
Dear Guest thanks you so much for your feedback, sorry for the inconvenience, I will check with the my maintenance and work on your feedback.
3out of 5
by A verified traveller

Posted 8-Feb-2017
After checking in, and depositing $20.00, to which I didn't understand what that was for, but did anyways, I went upstairs to the room and discovered it was a small studio apartment instead of a hotel room. There was pots, pans, a small cooktop surface in a room that had a flat screen television, but the rest of the amenities seem to come from the 1970's in design and placement. The room also had a strong smell of bleach in it. That was kind of unsettling. I don't know if it was the remote or the unit itself, but the heater in this room also didn't turn on.
Comment from Hotel Management
11-Mar-2017 by Ruby , Hotel Management
Dear Guest, $20 is the refundable security deposit, we have all the rooms with kitchenette as that guest can enjoy their own cooked food if they wants too. Air condition and heating units are manually and sensor controlled .
1out of 5
by A verified traveller

Posted 7-Jan-2017
We had asked for the 1st floor of the second building and we got 2nd floor of the last building. Attendant was not friendly. We have stayed at least 5 times and front desk was always friendly and helpful. The shower water switched from hot to cold without us turning the knob. Also, the carpet was wet. This particular room I wouldn't recommend, nor the front desk service attendant that was there on this day.
Comment from Hotel Management
12-Jan-2017 by Ruby, Hotel Management
Dear Guest Sorry for the inconvenience, I will personally check with my front desk team. we always provide room as per our guest choice (if available) I will investigate and get back to you You are our regular guest, looking forward to see you again
1out of 5
by A verified traveller

Don't stay here unless you are desperate.

Posted 19-Dec-2016 on Hotels
The location is difficult to get to if you're coming from the opposite side of the road, so if you're checking in when it's dark or during heavy traffic it is hectic. They will charge you if you don't turn in the room key, even if you leave it in the room and won't tell you that when you check in; I read it on a sign posted in the hallway. I was charged $20 before I had even checked out and have yet to see the refund. They don't automatically give you the wifi code so you have to ask. The room key randomly stopped working so we had to deal with that. The bathroom is horrid, the bed takes up most of the room so I wouldn't recommend any more than 1 person per room. The kitchen is a joke. The coil burners were actually left on when we got into the room and looked like they'd set the place on fire and seeing as there is no smoke detector, pretty dangerous. They provide ONE SINGLE set of utensils, but nothing to clean them. This was the worst experience ever, more like a rent by the hour kind of place. It should cost under $50 for the night, not $100. Rip off!!!
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Dear Guest Sorry for the inconvenience, we are located on the main street of the Town "EL CAMINO REAL" just right next to the San Tomas Expressway moreover we have big double face Hotel sign on good height and clearly visible even from San Tomas Express Way. After the checkout time, we check all the room which suppose to check out , if any guest still in the room, our staff communicate properly and explain checkout policy to guest, and charge accordingly, if needed, not for the room key. We provide, WIFI code at the time of check in with room Key and receipt. We have spacious room and fully protected with dedicated fire alarm system in both the building Sorry , that we were not as per your expectations.
2out of 5
by A verified traveller

Dated hotel

Posted 11-Dec-2016 on Hotels
While the room was clean, the hallway smelled of urine. I was not very impressed with the condition of the property. I understand that the area is high priced in general and this was the most affordable of the options, but I had hoped for a little nicer experience. Fortunately, the staff were very friendly.
Comment from Hotel Management
22-Dec-2016 by General Manager, Hotel Management
Dear Guest Thank you for your feedback. Regarding carpet, we are cleaning carpet on regular bases. Even the area is high priced but we always offered best price as compare to the similar hotel in this area
4out of 5
by A verified traveller

Convenient, clean and simple hotel

Posted 5-Dec-2016 on Hotels
It was clean, quiet, handy and parking was never an issue. The decor is dated, but the rooms were clean. Breakfast was a simple continental offering, but fine.
Comment from Hotel Management
9-Dec-2016 by General Manager, Hotel Management
Dear Guest Thank you for your stay , and we very happy to hear that your stay was good, we are not one the best hotel in town, we try our level best to accommodate out guest in as way so that guest feel home away from home. regarding breakfast , we have continental breakfast,which include bread wheat/ white, bagels, muffin, pastry, apple, banana, juice, coffee and tea and breakfast is complimentary.
5out of 5
by A verified traveller

Posted 5-Dec-2016 on Hotels
Our stay was wonderfully. Very clean the gentleman behind the counter was God send. Let us in early after a long ride and most helpfully with a wealth of information with details for our football game. Thanks to him and his staff. We highly recommend and we will be back.
Comment from Hotel Management
9-Dec-2016 by General Manager, Hotel Management
Dear Guest Thank you so much for your feedback, we glad that our staff helped you and you enjoyed your stay as well as a game in new stadium looking forward to see you in near future Thanks
1out of 5
by A verified traveller

Posted 2-Dec-2016 on Hotels
I WOULD NOT RECOMMEND TO ANYONE, DIRTY ROOM WITH A BAD SMELL, VERY LOUD NEVER AGAIN
Comment from Hotel Management
9-Dec-2016 by General Manager, Hotel Management
Dear Guest Sorry for inconvenience , sorry that we were not as per your expectations
4out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Nov-2016 on Hotels