Outdoor pool, pool umbrellas, sun loungers

Reviews of DoubleTree by Hilton San Jose

4 out of 5
DoubleTree by Hilton San Jose
2050 Gateway Pl, San Jose, CA

Reviews

7.0

Good

Rating 10 - Excellent. 334 out of 1005 reviews" "
Rating 8 - Good. 209 out of 1005 reviews" "
Rating 6 - Okay. 177 out of 1005 reviews" "
Rating 4 - Poor. 160 out of 1005 reviews" "
Rating 2 - Terrible. 125 out of 1005 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
DoubleTree isn't what it used to be. If you haven't stayed at one in a while then don't expect it to be the same. The cookies are a third the size, they charge for everything. The breakfast is no longer included. I paid extra for breakfast and got a continental breakfast with yogurt and cereal options. Meat and eggs are extra. The mattresses are okay but not great like they used to be. It's highly unlikely I'd ever spring for another stay at a DoubleTree. Very disappointed.
Stayed 1 night in Mar 2024
Response from Gabriel on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and room to stay at
Stayed 1 night in Mar 2024
Response from Gabriel on Mar 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Robert on Mar 23, 2024
Thank you kindly for your feedback. We're happy you enjoyed your stay and we hope to have you back again with us soon.

2/10 Terrible

Latoyya, ANTIOCH

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
outdated, needs renovations. Slow draining sinks that made dripping noise all night.
Stayed 1 night in Mar 2024
Response from Gabriel on Mar 19, 2024
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Amalee

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooms not as clean as I would have liked. Carpeted base boards haven't been cleaned or vacummed. Hair in bathroom from previous guests.
Stayed 2 nights in Feb 2024
Response from Robert on Mar 4, 2024
Thank you for your feedback. We hope to have you back again at our hotel in the future!

6/10 Okay

Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gabriel on Mar 1, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Roberto

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room fills with dust as soon as we got in bed sheets stunk like a rough night at the casino. AC feels like it doesn’t even work makes the room terribly humid. Overall experience terrible.
Response from Robert on Feb 25, 2024
Hello,Thank you for your feedback. We're sorry you had a negative experience with us. We hope to have you back with us again to make it up to you.

10/10 Excellent

Edgar, Inglewood

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Gabriel on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Robert on Feb 22, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay and we hope to have you back again soon.

2/10 Terrible

Zedrik, Las Vegas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff! Very inconsiderate! Unpleasant place to stay! I will never use this hotel again and make sure that I will disseminate my experience with my friends, colleagues, and relatives!
Stayed 2 nights in Feb 2024
Response from Robert on Feb 18, 2024
Hello,We're sorry you had a negative experience with us. We hope to have you back with us again to make it up to you.

6/10 Okay

Lea

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Bathroom door not locking. Fridge not working. Pillow case have stains.
Stayed 1 night in Feb 2024
Response from Robert on Feb 18, 2024
Thank you for your review. We're happy you enjoyed your stay and we hope to have you back again soon.

10/10 Excellent

Narcisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay close to airport convenient
Stayed 4 nights in Dec 2023
Response from Robert on Feb 16, 2024
Hello,Thank you for your feedback. We hope to have you back with us again soon.

10/10 Excellent

mehrafza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Robert on Feb 16, 2024
Hello,Thank you for your feedback. We hope to have you back with us again soon.

4/10 Poor

karen

Disliked: Cleanliness, property conditions & facilities
The room was crazy dirty
Stayed 2 nights in Feb 2024
Response from Gabriel on Feb 15, 2024
We appreciate you taking the time to share your experience during your recent stay in our hotel. It is with great sadness to read the inconveniences experienced. I truly offer you my deepest apologies for failing to provide the services you deserve and not been able to fulfill your expectations. I can assure you this is not our standard of service, and we will be using your feedback to correct and improve our guest experience.

2/10 Terrible

Allan Ross

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave, no coffee pot, no lock box available, poor shower, $30 parking fee
Stayed 3 nights in Feb 2024
Response from Robert on Feb 16, 2024
Hello,Thank you for your feedback. We hope to have you back with us again soon.

10/10 Excellent

SANDRA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on Feb 13, 2024
Thank you for your feedback. We are happy you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

ERMMA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Robert on Feb 13, 2024
Hello,Thank you kindly for your feedback. We're happy you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

julissa

Liked: Cleanliness, staff & service, property conditions & facilities
b
Stayed 1 night in Feb 2024
Response from Robert on Feb 13, 2024
Thank you kindly for your review. We're happy you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very close to airport, friendly staff ang good food
Stayed 1 night in Feb 2024
Response from Robert on Feb 13, 2024
Hello,Thank you kindly for your feedback. We're happy you enjoyed your stay with us and we hope to see you again soon.

6/10 Okay

jose

Business traveller
Disliked: Staff & service
Outdated, site has great potential but needs an overhaul.
Stayed 1 night in Feb 2024
Response from Robert on Feb 11, 2024
Thank you kindly for your feedback. We're sorry you had a negative experience. We hope to have you back in the future to make it up to you.

8/10 Good

James Giblin

Travelled with family
Liked: Staff & service
Fireplace and lobby were nice
Stayed 2 nights in Jan 2024
Response from Gabriel on Feb 6, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel common areas and actually hotel room were very dated and tired. The hotel lobby restaurant was awful in terms of service and quality of food.
Stayed 1 night in Jan 2024
Response from Gabriel on Feb 7, 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabriel on Feb 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amanuel

Liked: Cleanliness, staff & service
Safe area
Stayed 3 nights in Feb 2024
Response from Gabriel on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Favio

Stayed 2 nights in Jan 2024
Response from Gabriel on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lydia

Disliked: Amenities, property conditions & facilities
Wow this place used to be nice with a great steak house, but it’s outdated, limited services, restaurant has closed w/only bar food (my take out dinner was $80 w/tip for 1 person), dimly lit room, security door to back lot not locked so no need for a key swipe… not what it once was. Location very close to airport with free shuttle upon request except 5:00. am its first come/first served so a lot of people got left behind on the first run so plan ahead. I got a free cookie upon check in.
Stayed 1 night in Jan 2024
Response from Robert on Feb 3, 2024
Hello,Thank you kindly for your review. We're sorry you had a negative experience. We hope to have you back with us again in the future.

10/10 Excellent

yvette

Stayed 1 night in Jan 2024
Response from Gabriel on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ibn

Liked: Cleanliness
Everybody was nice, friendly and helpful
Stayed 3 nights in Jan 2024
Response from Gabriel on Jan 31, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Emilano Jesmundo, Boise

Liked: Staff & service
Disliked: Amenities
Restaurant Spencers was closed, the rooms are dated and really need an update. If you like cold showers every day, this is the place for you. Dining options nearby are limited.
Stayed 2 nights in Jan 2024
Response from Robert on Jan 29, 2024
Hello,Thank you kindly for your feedback. We're happy you enjoyed your stay with us and we hope to have you back again.

6/10 Okay

Henry

Stayed 1 night in Jan 2024
Response from Robert on Jan 26, 2024
Thank you for your feedback. We're happy you enjoyed your stay and we hope to see you again soon.

4/10 Poor

Mike, Sherwood

Travelled with partner
Disliked: Cleanliness, amenities
The rooms are dirty the beds have a ditch in them “ back wrecker mold in showers one main restaurant limited menu good drinks that’s it
Stayed 3 nights in Jan 2024
Response from Robert on Jan 24, 2024
Hello,Thank you kindly for your feedback. We're sorry you didn't have a pleasant experience with us. We hope to have you back with us again in the future to make it up to you.

2/10 Terrible

JIN KYUN

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Robert on Jan 22, 2024
Hello,We're sorry that you had a negativity experience with us at our hotel. We take your feedback very seriously and hope to have you back with us again in the future to make it up to you.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay for local events. We had a club floor room and was a great experience all around.
Stayed 1 night in Jan 2024
Response from Robert on Jan 21, 2024
Thank you for kindly for your feedback. we're happy you enjoyed your stay and we hope to have you back with us again soon.

10/10 Excellent

Fahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Robert on Jan 13, 2024
Thank you kindly for your feedback. We're happy you enjoyed your stay and we hope to have you back again with us soon.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert on Jan 13, 2024
Thank you kindly for your feedback. We're happy you enjoyed your stay and we hope to have you back again with us soon.

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Gabriel on Jan 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gabriel on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Travis

Stayed 2 nights in Dec 2023
Response from Robert on Dec 27, 2023
thank you kindly for your feedback. we hope to have you back with again soon

8/10 Good

Cheryl

Stayed 4 nights in Dec 2023
Response from Robert on Dec 27, 2023
thank you kindly for your feedback. we hope to have you back with again soon

10/10 Excellent

Dawana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Robert on Dec 20, 2023
Thank you kindly for your feedback. We hope to have you back with us again soon.

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
$30 parking fee right off the bat! Parking was horribly tight. Good luck if you have a nice car. Before I arrived at my room, the carpets had a lot of stuff on them like they hadn’t been vacuumed in days. I had to shower in very cold water because it barely heated up, no matter how long I ran it. Dirty glasses were left on the table in the lobby when I walked through at 7:AM! Very dissatisfied.
Stayed 1 night in Dec 2023
Response from Robert on Dec 20, 2023
Thank you kindly for your feedback. We hope to have you back with us again soon.

8/10 Good

Sean

Great hotel. Only negative was that the main steak restaurant has been closed.
Response from Gabriel on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dao M

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Robert on Dec 13, 2023
Hello,We're happy you enjoyed your stay and hope to have you back again soon!

2/10 Terrible

NG

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel lobby was very beautiful but the room for guess to stay was terrible, no microwave, no refrigerator, we have a baby and needs to keep the milk cool. The parking is 30 dollars a night and I’m ok with that. The restroom was nasty, the restroom was a handicapped restroom, it like I’m in a third world country restroom. We got delay from our flight and was in the airport for 11 hours, check into the hotel at 11pm, at 5 am the hotel evaluated everyone at the second floor out becuase of a faults alarm from the kitchen. My daughter was sleeping and she got soo scared when the alarm was on and for us to stand out side for 45 mins in the cold. Never again I would book again with this place.
Stayed 1 night in Dec 2023
Response from Robert on Dec 12, 2023
Hello,We apologize you had a negative experience. We truly hope to have you back again in the future to make it up to you. Have a great day!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert on Dec 10, 2023
Hello,Thank you for your feedback. We hope to have you back again soon. Happy Holidays!

8/10 Good

Trang

Response from Robert on Jan 29, 2024
Hello,Thank you kindly for your feedback. We're happy you enjoyed your stay with us and we hope to have you back again.

10/10 Excellent

Ebrahim

Business traveller
Liked: Staff & service, amenities
Stayed 5 nights in Dec 2023
Response from Robert on Dec 8, 2023
Hello,Thank you kindly for your feedback. We're happy you had a great stay and we hope to have you back with us again in the future.

4/10 Poor

Rachael

Stayed 1 night in Dec 2023
Response from Robert on Dec 7, 2023
Hello,Thank you kindly for your feedback. We're sorry you had a negative experience here. We hope to have you back again in the future to make it up to you.

8/10 Good

Kim

Business traveller
Liked: Staff & service, room comfort
Great service, large conference center, good restaurant, airport shuttle, spacious rooms, comfortable beds. And the warm cookie on check-in. Carpets are stained in the hallways and there is a smell as a result. Replacing carpets would be a great facelift. Very good room rates.
Stayed 3 nights in Dec 2023
Response from Gabriel on Dec 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Salome

Business traveller, Travelled with group
Liked: Amenities
But the room smelled like someone smoking in the room I mentioned to the front desk
Stayed 1 night in Dec 2023
Response from Gabriel on Dec 6, 2023
Thanks for staying with us. We appreciate your feedback!