Exterior

Reviews of Bristol Hotel, Boutique Collection

3 out of 5
Bristol Hotel, Boutique Collection
3341 S Bascom Ave, Campbell, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1013 reviews" "
Rating 8 - Good. 282 out of 1013 reviews" "
Rating 6 - Okay. 80 out of 1013 reviews" "
Rating 4 - Poor. 28 out of 1013 reviews" "
Rating 2 - Terrible. 13 out of 1013 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel with awesome decorations.
Stayed 1 night in Mar 2024
Response from Jessica on Mar 25, 2024
Thank you for the awesome rating Jimmy!

10/10 Excellent

Ruth, Lake Tapps

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bristol Hotel was beautiful and elegant. It was spotlessly clean and very quiet. The bathroom was huge and the whole room itself was spacious. Breakfast was very good as well.
Stayed 1 night in Mar 2024
Response from Jessica on Mar 6, 2024
Hello Ruth, thank you so much for the kind review! We hope to have you come back soon:)

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in, great parking, comfortable beds and free breakfast.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Hello Sarah, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quiet. An excellent choice for areas around Campbell and Willow Glen.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Hello Edward, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Marcelo, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, hotel was clean and beds comfortable . Check in was easy and friendly.
Stayed 3 nights in Feb 2024
Response from Jessica on Feb 26, 2024
Marcelo, thank you for your kind review. We are happy to here you enjoyed your stay us. We hope you come back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Feb 2024
Response from Jessica on Feb 26, 2024
We are so glad you enjoyed your stay Mary, we hope to have you stay here soon again in the future!

2/10 Terrible

Mohamad, MISSION VIEJO

Liked: Property conditions & facilities
Disliked: Staff & service
Bad service
Stayed 1 night in Feb 2024
Response from Karla A. on Feb 24, 2024
Hello Mohamad, Thank you for sharing your feedback regarding your recent stay with us.We are genuinely sorry to hear about your experience and apologize for any inconvenience you encountered.Providing excellent service is our top priority, and we regret that we fell short of your expectations.To address your concerns effectively, could you please provide more details about the specific issues you encountered? Your feedback is invaluable to us as it allows to identify areas of improvement. Warm regards,

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel - so beautifully furnished, quirky, excellent service, clean, extra large room, and very cheap for the Bay Area. Would definitely recommend and stay here again.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 24, 2024
Hello Dale, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Corrie

Stayed 1 night in Feb 2024
Response from Karla on Mar 21, 2024
Corrie, Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surroundings are safe. The staff were friendly, and the room and bed were clean and comfortable.
Stayed 1 night in Feb 2024
Response from Jessica on Feb 21, 2024
Thank you for the kind feedback Linda, we hope to have you stay here again soon!

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decorations are beautiful and unique. Love it!
Stayed 2 nights in Feb 2024
Response from Jessica on Feb 21, 2024
We appreciate the rating Thuy, come back soon!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Hello Maria, thank you for the awesome rating!

8/10 Good

YESENIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The smell in the elevator and second floor was awful. The room itself was very nice and worth what we spent on it, loved the Nespresso. The room was clean. If it wasn't for the terrible smell on the floor or elevator I would've definitely given 5 stars. Very quiet hotel and the area.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Hello Yesenia, I want to thank you for staying at Bristol, your feedback is duly noted and we will take it into consideration for future improvements to enhance our guest experience.Unfortunately the day of your stay the plumbers had to do some work on the 2nd floor.We want to offer our sincerest apologies for any inconvenience this may have caused.

8/10 Good

Alicia

Stayed 1 night in Feb 2024
Response from Karla on Mar 21, 2024
Thank you for the rating Alicia, we hope to see you again soon!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jessica on Mar 20, 2024
Thank you for the amazing rating Alberto!

10/10 Excellent

Jef

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and rooms! Continental breakfast was above-board and yummy. Desk and table space for business travelers. No gym or pool.
Stayed 3 nights in Jan 2024
Response from Jessica on Feb 7, 2024
Thank you for the amazing review and thank you for your stay. Come back soon!

10/10 Excellent

Claudina

Liked: Cleanliness, staff & service, property conditions & facilities
This is a hidden gem . Check in was quick and easy. Front desk person was very courteous Comfy bed, dark curtain for a good night sleep.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Hello Claudina, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

6/10 Okay

Sonja

Business traveller
Liked: Cleanliness, staff & service
Property is beautiful but very old. Bathrooms are very nice . Bedroom area old and dated. Creepy painting on the wall next to the bed. The remote timer for the TV didn’t work. The price was much higher on your site than at the location. The location has a huge discount for traveling employees at good Samaritan Hospital. I will be staying there again this week for two nights, out of convenience while working this assignment however, I will be looking around for a nice hotel near by.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 7, 2024
Hello Sonja, I want to thank you for staying at Bristol, your feedback is duly noted and we will take it into consideration for future improvements to enhance our guest experience.

6/10 Okay

Donna

Stayed 2 nights in Jan 2024
Response from Karla on Mar 21, 2024
Hello Donna!!Thank you for your rating

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, negotiable, nice decor, good breakfast.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello Joseph, we are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

8/10 Good

Corrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Sweet little hotel with very friendly staff.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello Corrie, We are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

10/10 Excellent

David

Business traveller
Liked: Amenities
Well appointed room. Clean, quiet.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello David, we are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

4/10 Poor

Annie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is very out dated. One of the two sinks was clogged not flowing at all. The ice machine was out of order. There's no even ice bucket in the room. Old switches in the room, out of order, non-functional switches etc. The worst part is they charge $100 per dog per night. It's insane.
Stayed 1 night in Jan 2024
Response from Karla on Jan 29, 2024
Hello Annie, We apologize for the inconvenience experienced during your stay. We have taken a note on the concerns regarding property features. Rest assure , we are actively addressing this issues to ensure experience to our guest.

10/10 Excellent

Dennis, San Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice large and comfortable room
Stayed 5 nights in Nov 2023
Response from Karla on Jan 23, 2024
Hello Dennis, Thank you for the rating

10/10 Excellent

Saranya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, looks beautiful and kept well clean!
Stayed 3 nights in Jan 2024
Response from Karla Avendano on Jan 23, 2024
Hello Saranya, We are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely gorgeous and the staff are friendly and welcoming! I usually stay somewhere nearby when I’m in the neighborhood but this time, I had my 89 year old mother-in-law in tow so I thought I’d get something less sterile. I found the Bristol online and thought it looked lovely. I was actually underwhelmed when I pulled up as the exterior is unassuming (but secure, well lit with plenty of parking). Once I walked in the lobby though, I was dazzled!! Every inch of the place was beautifully decorated! I wanted an early check in as my MIL was getting tired. The manager was very helpful and said he would get us a room right away, which he did! The room was immaculate and the beds were very comfortable. I wasn’t able to stream content on their tv though as I am used to doing at other hotels but that wasn’t a big deal. I was able to use a hdmi cable and my laptop so she could watch her shows. Overall, I was above satisfied with our stay at the Bristol.
Stayed 1 night in Jan 2024
Response from Raul M. on Jan 24, 2024
Hello Justin, we are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

10/10 Excellent

Pengcheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karla on Jan 23, 2024
Hello Pengcheng, Thank you for the perfect rating, we appreciate it.

8/10 Good

Bobby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karla on Jan 23, 2024
Hello Bobby, We appreciate your stay with us.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and comfortable. We really liked that breakfast was included.
Stayed 1 night in Jan 2024
Response from Karla Avendano on Jan 23, 2024
Hello Katheleen, We are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

10/10 Excellent

Toya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jessica on Jan 11, 2024
Thank you for the awesome rating!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor is a very nice change from contemporary hotel decor. Sure it is a bit repetitive, so what? I much prefer this imitation of european opulence to modern, contemporary hotels that typically charge more per night for a room. The comfort is equal to Marriott Courtyard or Hilton Doubletree but the experience is unique and pleasant rather than generic.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 10, 2024
Hello Charles, thank you so much for the wonderful review. We are very pleased to hear you enjoyed your stay. We hope you come back soon!

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Hello Elizabeth, Thank you for the awesome rating!

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities
My second stay at this property. Nice, quiet location overall. Plenty of parking. Hotel is decorated beautifully, and clean. Overnight rates are very reasonable, and breakfast is tasty and plentiful in a lovely room. I take off one star for this stay because our next door neighbors were super loud at 1am, as were the people above us. Made me realize that the walls are pretty thin. The chain on my door (112) was broken, which as a woman traveling alone a lot of the time makes me feel less safe in the room.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 10, 2024
Hello Victoria, we are very sorry to hear about your experience, nothing is more important to us than our guests, hope you can give us a second chance to make it better.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classy place. Louis XIV would have felt right at home with the statues, period paintings and a plethora of crystal chandeliers and light fixtures. My room was well-appointed. It would have been nice to have a clock that I could see in the dark. The bed was comfortable and I slept well. The breakfast was good continental-style. I'd be happy to return here when I am in the area.
Stayed 3 nights in Dec 2023
Response from Karla A. on Feb 2, 2024
Hello Ian, Thank you for your kind words! We are delighted to hear that you found our hotel classy and that you had a nice sleep. I appreciate your feedback about the clock in the rooms working to add it to our rooms soon. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lior

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"The staff had a great attitude, and the hotel had a lot of character." It is a great location if you have a rental car minutes from any High Way. Nice place to stay if you come to San Jose.
Stayed 3 nights in Dec 2023
Response from Jessica on Jan 3, 2024
Thank you so much for your kind words Lior! We appreciate the review and hope you come back soon:)

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 24, 2024
Hello Robert, Thank you for the awesome rating!

8/10 Good

Norman

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location to Stay in Silicon Valley
Great location to where we needed to be visiting and meeting for work. Close to shopping and restaurants.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 30, 2023
Hi Norman, We appreciate your stay with us and your review!

10/10 Excellent

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 30, 2023
Shirley, Thank you for the rating

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Jessica on Jan 2, 2024
Hello Susanne, we appreciate your stay with us! Come back soon:)

10/10 Excellent

Xuxia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great visit, We would return in the future.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 26, 2023
Hello Xuxia, we are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 26, 2023
Hello Amir, thank you for the perfect rating, we appreciate it.

4/10 Poor

Iris

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 26, 2023
Hello Iris, nothing is more important to us than our guests, hope you can give us a second chance to make it better.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Jose gem
Stayed 1 night in Dec 2023
Response from Karla Avendano on Dec 22, 2023
Hi Annette, We appreciate your stay with us and your review!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bristol is a lovely hotel. The staff is friendly and helpful. The rooms are large and comfortable. A beautiful hidden gem in San Jose.
Stayed 1 night in Dec 2023
Response from Karla Avendano on Dec 22, 2023
Hello Annette! We are so thankful for your stay with us and the awesome review! We hope to see you again in the future.

10/10 Excellent

Joe and Lynnette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Karla on Dec 22, 2023
Hello Joe, Thank you for the perfect rating, we appreciate it.

10/10 Excellent

Garrett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Karla on Dec 22, 2023
Garrett, thank you for the perfect rating!

10/10 Excellent

Wallace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karla Avendano on Dec 22, 2023
Thank you for the rating Wallace!

4/10 Poor

Norma

Travelled with group
Disliked: Staff & service, amenities
Was not good experience
Stayed 1 night in Dec 2023
Response from Karla Ave. on Dec 18, 2023
Hello Norma, We are very sorry to hear about your experience, nothing is more important to us than our guests, hope you can give us a second chance to make it better.

10/10 Excellent

Joe and Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 26, 2023
Hello Joe and Lynnette, thank you for the perfect rating, we appreciate it.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. I stayed here while my mom was hospitalized. The staff is nice, the rooms are beautiful.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 26, 2023
Hi Annette, We appreciate your stay with us and your review!