Comfort Quadruple Room

Reviews of The Palm House Inn

3 out of 5
The Palm House Inn
Calle 13 Ave 2 y 6, San José, San Jose

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 67 reviews" "
Rating 8 - Good. 26 out of 67 reviews" "
Rating 6 - Okay. 10 out of 67 reviews" "
Rating 4 - Poor. 5 out of 67 reviews" "
Rating 2 - Terrible. 7 out of 67 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

maria julia

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Jun 2019
Response from Manager on Jun 19, 2019
Estamos muy agradecidos por su calificación.

8/10 Good

AMLotito

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint spot For a quick stay in The city. Taft was friendly and helpful. Would recommend
Stayed 1 night in Mar 2019
Response from Manager on Apr 30, 2019
Muchas gracias por su comentario y calificación.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super hot shower safe neighborhood and convenient to all downtown points of interests
Stayed 2 nights in Feb 2019
Response from Manager on Mar 6, 2019
We appreciate your comments.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Manager on Feb 18, 2019
Muchas gracias

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They sold my room and try to send me to a really bad hotel
Stayed 2 nights in Jan 2019
Response from Manager on Jan 31, 2019
I think you are confusing hotels. We have not sent any guest to any hotel I think you are not telling the truth. We received the review as anonymous, why.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Manager on Jan 15, 2019
Muchas gracias por su calificación.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
So disappointing I left after one night. A small, cramped room (with 2 beds and no space to walk), creaky beds, outdated decor, the most basic of equipment- and a supposedly continental breakfast which was laughable. The bed was old and creaky, and the room was noisy. It’d be hard to imagine a more depressing night...
Stayed 2 nights in Jan 2019
Response from Manager on Jan 9, 2019
Sentimos mucho no haber sido de su agrado. Creemos que se equivocó al escogernos.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Avoid the ground floor in front.
Don't stay on the first floor in room 101 or 102. You can hear everything from the buzzer for the front door to the clerk typing on their keyboard. Other than that, excellent.
Stayed 3 nights in Dec 2018
Response from Manager on Jan 7, 2019
Thank you for your rating and appreciate your comments.

8/10 Good

Pete, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location at a great price. Perfect for a couple of nights to explore the city.
Stayed 1 night in Dec 2018
Response from Aldo on Dec 23, 2018
Thank you for your comments.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018
Response from Aldo on Nov 9, 2018
Muchas gracias, apreciamos su preferencia.

8/10 Good

Michelle, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place, simple breakfast (wish they did not use so much plastic), great location near Jade Museum But noisy...bring earplugs:)
Stayed 1 night in Jul 2018
Response from Manager on Sep 16, 2018
Michele Thank you for your comments. We are reducing the use of plastic now. Thank you for choosing us

2/10 Terrible

Andrea, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morning staff friendly,however, mattress has ticks
Awful experience, the only good about the hotel was the morning staff they were very friendly and nice. However my husband and I arrived in different flights, and there was a problem with the reservation and they didn’t let us in until he arrived almost two hours later, my six years old kid was so sleepy and they didn’t even care about him. It was awful! the night person accused us that we would leave the hotel without paying, when the payment and the reservation was already done, it was awful experience! He was so mean, I don’t understand how I do not understand how he could not think about the kid! And that is not all The mattress has ticks! They changed our room but the damage was done, they told us that this happened before on the same room!
Stayed 7 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good location but average for the price paid
The hotel is in a pretty good location in relation to the city centre and China town. The main drawback is the size of the single rooms which were pretty small.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, central location
Hotel was basic accommodations, but very friendly staff, clean, and in a great location. I would recommend this hotel to anyone and would definitely come back again.
Stayed 1 night in Apr 2018

8/10 Good

jen, edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff were wonderful, made us breakfast to go because we had an early flight.
Stayed 1 night in Jan 2018

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The best hotel really beautiful, my room was amazing
Stayed 1 night in Dec 2017

8/10 Good

William

Liked: Cleanliness
Not that costly, so okay
Far from luxurious, the staff was helpful and polite and the location within walking distance of central daytime San Jose stuff, but that also put it in an iffy neighborhood, that I really didn't feel comfortable about walking around late after dark. No elevator, so I had a third floor walk up of possible 4, even though I had requested the lowest possible floor, having mucho luggage and senior citizen years. In small room, at least the wi-fi worked well, tv, bathroom and firm bed, okay.
Stayed 1 night in Dec 2017

6/10 Okay

Deb, SASKATOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Basic Hotel
Located in the Centre of San Jose, this hotel is within walking distance of museums, shopping, and the National artisans market (accross the street ). Convenient and very pleasant staff. Ask for a room at the back on first floor-you will be more comfortable. Staff is lovely. Continental breakfast is yogurt, fruit in bowls, white bread toasted with margarine and jam provided in packages, and one slice each of processed cheese and ham.
Stayed 2 nights in Nov 2017

6/10 Okay

marco, Panama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good position to end of Avenida 2
Room last floor are original and with a romantic balcon to see or ear the passage of the train! Must put more quantity of light inside the room.
Stayed 2 nights in Sep 2017

2/10 Terrible

Kurt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Horrible place. Very noisy room, service nonexistent, TV remote did not work on a very small TV, safe did not work, bathroom sink had hair in it from previous guests and had not seen Ajax in ages. The room had a musty smell to it. For the same price or a little more you can find a better place. The only thing positiv was the location, very central.
Stayed 1 night in Aug 2017

6/10 Okay

John, Michigan

Liked: Cleanliness
Hotel was nice however a bit dated.
The hotel was comfortable but dated. We had asked for a joint family room as we had a 5 yr old and my elderly parents with health problems with us. We were placed on the top floor in separate rooms with no elevator. The advertised price of the room on expedia was $73.80 TAXES INCLUDED. $73.80 to be collected by the hotel.Instead the hotel insisted on collecting $83.90 stating that taxes were not included. Someone had it wrong here! My itinerary clearly stated quadruple room 2 double beds for $73.80 taxes included instead I was placed in the attic room with low ceilings and difficult access for my elderly physically impaired parents. Happy that I booked with expedia as they credited my account $25 for the inconvenience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Economy hotel
Location is a plus to parques, plazas, teatros,resaurantes, bus stops

2/10 Terrible

Cesar, La Paz, Bolivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, bad experience!!!
The Hotel is located in a unsafe place in the city, when we arrived to the hotel, the receptionist did not find our reservation, and he blamed to expedia about the mistake... we were so tired after a long trip and we had to wait at the lobby, The receptionist was incredible rude, we beg him for a close room and big, because we had a lot of luggages and we were with a baby, he gave us a room in the last floor, and the hotel doesnt have an elevator or assistant hotel, even our friends were there, the receptionist didn´t accept to them to enter to the hotel in order to help us UNBELIEVABLE!!!... we had to climb the stairs by ourselves... The room was terrible small, no place for anything just for walk and sleep, old beds and tv, the bathroon small and no windows, smelly, No air conditioner and fan broken. Poor breakfast... The worst thing was when we paid, they invented many other taxes that was not in the reservation, and they said that expedia.com does a wrong reservation... realy horible experience!!!!

2/10 Terrible

Kenzo, Limon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude!
I arrived at 10pm Tbey said that expedia had make a mistake, there was no rooms available. I reserved from 3 day before why just wait until I get there to say that there is no rooms? The guys at that time was VERY RUDE! Good Hotel But staff NEED to do better.

6/10 Okay

Amanda, Austin

This was a good find for the price. It's close to some good restaurants and walking distance to many San Jose attractions.

8/10 Good

Kenzo, San Jose.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location.
Nice location, roon are little small, near in the town, Nice staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very nice, clean hotel with super staff who were very accommodating and spacious rooms. Only qualm non-fault is the train line which is at the end of the road. Was quite loud in the morning but no problem overall. Would stay again if in San Jose (which we did).

10/10 Excellent

Mario, San Jose, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in SJ, downtown
Very nice stay and very attentive staff, my special thanks to Leo, Brian, Mario and the lady who served breakfast, they were very polite.

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Response from Gerencia on May 27, 2019
Muchas gracias por su calificación

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen sitio para un par de dias en San José, muy agradable el personal
Stayed 3 nights in Jan 2019
Response from Gerencia on May 29, 2019
Muchas gracias por su calificación y comentario

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Manager on May 6, 2019
Agradecemos su calificación

10/10 Excellent

Trotoux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Manager on Mar 25, 2019
Muchas gracias a todos

8/10 Good

marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiquitito pero bueno
Muy buena atención, un hotel modesto pero bueno, limpio y central que es lo principal, relación precio calidad excelente
Stayed 3 nights in Mar 2019
Response from Manager on Mar 24, 2019
Muchas gracias por su comentario.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, habitaciones cómodas y muy limpias, excelente trato del personal.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente satisfecho
Excelente atención
Stayed 1 night in Feb 2019
Response from Manager on Feb 18, 2019
Muchas gracias

8/10 Good

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendado!!!
La relación calidad precio es buena, la habitación que yo ocupe era pequeña pero suficiente (tienen habitaciones disponibles mas grandes por precio algo superior). Esta bien situado y las personas de recepción son muy amables en el trato y con mayor disponibilidad que en otros hoteles para ayudar al cliente a buscar los medios para viajar por Costa Rica de forma razonable y económica para el cliente. He utilizado este hotel dos veces en mi parada por San Jose y mi experiencia ha sido muy buena, lo recomiendo!!!!
Stayed 1 night in Feb 2019
Response from Manager on Feb 18, 2019
Apreciamos su comentario

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk service
Vi stannade här en natt. Min kompis anlände tidigare än mig och hotellet lät henne checka in tidigare samt gav henne frukost även om detta inte ingick första dagen. Receptionen, speciellt Kenneth (även den andra receptionisten vilken vi inte minns namnet på), var superhjälpsam. Han gav oss råd, tog reda på information och ringde samtal för att hjälpa oss. Hotellet är mycket centralt, gångavstånd till det mesta. Hotellet har bekväma sängar och en söt liten innergård. Inget lyxhotell men ett prisvärt hotell med bra standard.
Stayed 1 night in Feb 2019

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in San Jose
Muy buen hotel céntrico en San José, su host es muy amable, el desayuno es muy bueno y sano. Espero volver pronto
Stayed 3 nights in Jan 2019

4/10 Poor

jose

Liked: Cleanliness, staff & service, property conditions & facilities
no me gustó que me ofrecieron una habitación que no era la que requería.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel bieter nicht wirklich ein Frühstück, es ist eher nur ein kleiner Snack. Wasserdruck der Dusche war super. In der nähme des Hotels gibt es einige Restaurants
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Santiago on Nov 21, 2018
Muchas gracias por su calificación.

4/10 Poor

Arturo, San José Costa Rica

Liked: Staff & service
Disliked: Room comfort
Elegí el hotel por conveniencia en ubicación porque iba a realizar solamente un trámite en una institución. La atención por parte del personal fue Excelente, pero el hotel es triste y silencioso y la habitación no me agradó con respecto a las fotos, no hay amenidades y la limpieza no es buena, los canales de tv de mala calidad, en el baño hay una cortina ( eso ya no se usa, no es higiénico ) Es un hotel de paso pero si deben de mejorar porque no es bueno que los turistas se lleven esa impresión de la hotelería del centro de San José. Aclaro con esto que no estoy molesto solamente que no disfruté de la estancia.
Stayed 2 nights in Oct 2018
Response from Manager on Oct 25, 2018
Muchas gracias por tu comentario.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar de hospedaje mi y céntrico
Un lugar muy cercano Para mis negocios en San José
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
televisor sin señal de cable
hice el reclamo de nos tener señal de television y me cambiaron de habitacion y me pasaron a una habitacion con mucho ruido y no pude dormir
Stayed 1 night in Sep 2017

8/10 Good

Gino

Liked: Cleanliness, staff & service, room comfort
Estadía bien, el lugar es limpio, agradable y buena ubicación.
Stayed 1 night in Sep 2017

2/10 Terrible

VELIAL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
mal porque hice una reservacion para la fecha que ustedes observan y cuando llegue al hotel sucede que no tenia reservacion tuve que buscar a esa hora otro hotel.
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

8/10 Good

Nathalie, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualite prix
Hotel propre et personnel gentil. Bien situe dans la Ville. Chambre tres petite mais pour une nuit ce n' est pas un probleme

8/10 Good

Karin

Liked: Cleanliness
Bra läge för bra pris och fräscht. Bra men enkel frukost i går. Trevlig personal