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Reviews of Delta Hotels by Marriott San Jose Aurola

3.5 out of 5
Delta Hotels by Marriott San Jose Aurola
5th Street, El Carmen, San José, San José

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lazaro Nestor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Igmedio, hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, staff & service
There are some nice amenities at the property like the pool and gym. Breakfast was quite average. They had quite a bit of construction happening in the lobby area so there was some noise and fumes from that. The hotel is nice however the surrounding area of town didn’t feel safe.
Stayed 2 nights in Mar 2024

6/10 Okay

Kam

Stayed 7 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place good location
Stayed 2 nights in Mar 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
They are doing renovations in the 3 story lobby which is quite nice. The hotel rooms are in need of a little update but my room was not bad. I did not experience any mildew smell and overall it was a little better then I expected. The location is very good. The room and bathroom are both spacious. The bed was a bit too hard for my liking. AC worked well. There is a free breakfast with coffee, juices and several hot items. One big negative for me is that there is no mini bar in the hotel room so I had to get a bucket of ice 1-2 times a day.
Stayed 4 nights in Mar 2024

4/10 Poor

Ajanta

Travelled with family
Liked: Cleanliness, staff & service
Internet was down when we got there. Had to wait a long time for our room , which when assigned ,was already occupied so they then had to give us another. Our room had a broken iron and cold water for shower. Ordered room service ,where it took over an hour to reach someone and then one of the dishes was not good at all. Sent email to complian to manager as he couldn't be reached at checkout. Still waiting 3 days for reply. Reception staff were good and morning breakfast was ok.
Stayed 1 night in Mar 2024

8/10 Good

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
We felt very satisfied with the attention and kindness of the staff and the location and conditions of the hotel.
Stayed 3 nights in Mar 2024

6/10 Okay

Jillaine, Uvalde

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and pool were nice. The restaurant was NOT nice. Terrible food and service. The pool area was very nice. Easy walking to many shops and restaurants.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robin

Good location
Stayed 3 nights in Feb 2024

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The restaurant had a minimum of selections and food was ok.
Stayed 1 night in Mar 2024

10/10 Excellent

Guillermo Alcides

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024

6/10 Okay

Nimbe A

Liked: Cleanliness, staff & service
Property is in a safe area and walking distance to shopping malls. Not a party or clubbing person so I did not witness anything negative and was back in my room by 6:30pm latest. Friendly staff mostly Spanish speaking but willing to help if you call them. I rate overall 3 stars cause I had issues with TV volume the first two days and I did not have a refrigerator to keep things fresh in my room. I got excluded from free breakfast by EXPEDIA which I thought was part of the package in the first place. I had to forgo breakfast at the hotel and ate only when I stepped out. First time using Expedia, so painful, but valuable lessons learned. I will not book car rentals with EXPEDIA as there are lots of extra and higher charges when you get to the rental car. It's best to book directly with well known and reputable rental companies on arrival. EXPEDIA hooked me up to an unknown NU rental and I ended up not having a car to drive due to the high local third party insurance and deposits they were asked ng upfront. Hence, I could not tour this beautiful city as I had planned to and was limited to downtown activities. The money paid to EXPEDIA, I also found out is non refundable. I was practically holed up in my room most of Saturday, all of Sunday and Tuesday🙄🙄🙄😔😔😔🚶‍♂️🚶‍♂️🚶‍♂️paid for transportation to and from the airport and in Monday to tour the beach and marina area. At the moment I am not pleased with EXPEDIA and think it's a rip off!!
Stayed 5 nights in Mar 2024

6/10 Okay

Charles

Travelled with partner, Travelled with group
Liked: Staff & service
Liked location. Near downtown and shopping. Many parks and scenic spots nearby. Best part was a sports bar about a block away called Chubbs. Good drinks and food and good waitresses. Casino is attached with a bar. Did not like currently doing construction on first floor. Room a/c would not cool below 24C. Don’t give you face cloths only hand and bath towels and no extra. Second night we got face towels, no hand towels and no rug.
Stayed 2 nights in Mar 2024

8/10 Good

David

Stayed 2 nights in Mar 2024

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.
Stayed 1 night in Mar 2024

4/10 Poor

SPENCER TULL

Disliked: Staff & service

8/10 Good

Allen

Liked: Staff & service, property conditions & facilities
Well maintained and courteous staff
Stayed 1 night in Feb 2024
Response from Recepción on Feb 27, 2024
Thank you for choosing to stay with us.

6/10 Okay

Maria

Travelled with group
Disliked: Cleanliness
Room was not very clean! Dusty and carpet full of crumbs/not vacuumed. Was told it would be taking care of the same day and it didn’t . 2nd day, besides that the beds were made, nothing else was done, still dusty and carpet still not vacuumed! Disappointing
Stayed 2 nights in Feb 2024
Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback. We are very sorry we did not meet your expectations and apologize for the ongoing renovations while we make the hotel a better one.We sincerely hope to welcome you again in better conditions.

8/10 Good

Adriana

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
When the hotel staff told us to be careful because it wasn’t safe, I worry
Stayed 2 nights in Feb 2024
Response from Recepción on Feb 27, 2024
Thank you for choosing to stay with us and for your feedback.

6/10 Okay

David, Mixco , Guatemala

Business traveller
Disliked: Cleanliness, property conditions & facilities
Too old, unfriendly staff found used soap in the shower they pepermint and hot sauce with an expired date 2021!!!!!
Stayed 1 night in Feb 2024
Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback.

4/10 Poor

Aman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Recepción on Feb 27, 2024
Thank you for you feedback. We appreciate you choosing to stay with us.

10/10 Excellent

milton

Stayed 1 night in Jan 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, amenities
I don't think right now is a good time to rate fairly. the property is going through Major renovation
Stayed 7 nights in Jan 2024
Response from Jimena A- Front desk on Feb 3, 2024
Thank you very much for understanding the process, we hope to finish soon

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Did not like when I asked to bring a local friend to my room to give a gift. This was right before time I was to check out. Nothing improper on my part. Staff was otherwise very good, food not do much. Will look for other options next trip. This was my 7th trip to Costa Rica and first stay st the Aurola Holiday Inn.
Stayed 7 nights in Jan 2024
Response from Jimena A- Front desk on Feb 3, 2024
We regret the inconvenience you had during the instance and we hope that such a situation does not occur again.

6/10 Okay

Yingming

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are doing renovations in hallway all day long very dirty and loud. They should give a notice before then we can make a choice.
Stayed 3 nights in Jan 2024
Response from Jimena A- Front desk on Feb 3, 2024
We are sorry for the inconvenience you had during your stay, we will take it into account for future arrivals.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great room and really comfortable bed. Lobby currently undergoing renovations but this will be good in the long term.
Stayed 1 night in Jan 2024
Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback.

6/10 Okay

rosa, Rancho Cucamonga

Travelled with family
Liked: Cleanliness, staff & service
Rooms old smelly Location in unsafe area
Stayed 1 night in Dec 2023
Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback.

8/10 Good

Natacha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback.

8/10 Good

Carlos

Stayed 3 nights in Dec 2023
Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback.

10/10 Excellent

Arnaldo

Stayed 1 night in Dec 2023
Response from Recepción on Jan 5, 2024
Gracias por su puntuación. Esperamos darles la bienvenida de nuevo

10/10 Excellent

Emad

Stayed 1 night in Dec 2023
Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback.

10/10 Excellent

Edgar

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Recepción on Jan 5, 2024
Gracias por su puntuación. Esperamos darles la bienvenida de nuevo

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 2 nights in Dec 2023
Response from Recepción on Jan 5, 2024
Thank you for your feedback and we regret not having fulfilled the expectations.

8/10 Good

Binay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Recepción on Jan 5, 2024
Thank you for your score. We look forward to your return.

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Recepción on Jan 5, 2024
Gracias por su puntuación. Esperamos darles la bienvenida de nuevo

8/10 Good

Mary Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Recepción on Jan 5, 2024
Thank you for your score and feedback. We look forward to your return.

6/10 Okay

Leonard

Response from Recepción on Feb 20, 2024
Thank you for choosing to stay with us. We value your feedback.

6/10 Okay

OMAR

Stayed 2 nights in Dec 2023
Response from Recepción on Jan 5, 2024
Gracias por su puntuación. Esperamos darles la bienvenida de nuevo

6/10 Okay

Emily

Liked: Property conditions & facilities, room comfort
Going from good to bad
The bath is stained and 3 out of 4 lamps didn't work
Stayed 1 night in Nov 2023
Response from Frank Arce on Nov 22, 2023
Dear Emily , Thank you for choosing IHG and for taking the time to provide feedback about your experience at Aurola Holiday inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Frank Arce Tel: 2523 1000

8/10 Good

JIE MEI

Travelled with family
Liked: Staff & service
Food quality can do better .
Stayed 4 nights in Nov 2023
Response from Frank Arce on Nov 22, 2023
Dear Jie Mei, Thank you for choosing IHG and for taking the time to provide feedback about your experience at Aurola Holiday inn.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Frank Arce Tel: 2523 1000

8/10 Good

Odalys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property in an unsafe neighborhood.
Stayed 4 nights in Oct 2023
Response from Odalys on Nov 1, 2023
Thanks You, is very important to us your rates and coments.Best Rewards

10/10 Excellent

Silvestre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay , couple wierd stains on the curtains but other than that, easy. Check in
Stayed 2 nights in Oct 2023
Response from Silvestre on Nov 1, 2023
Thanks you, for the rate is very important to usBest Rewards

10/10 Excellent

Elton

Stayed 1 night in Oct 2023
Response from Maria Jose on Nov 23, 2023
Buenas Noches,Muchísimas gracias por su puntuación nos ayudan mucho.Saludos, que pase buen día

4/10 Poor

Kindra

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from HI on Oct 14, 2023
Buenos días, muchas gracias por su puntuación es muy importante para nosotros.Saludos.

10/10 Excellent

Amy M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for downtown SJ with parking & Friendly staff
The reception was very friendly and welcoming as well as the cleaning lady on the 12th floor.💗 well located for discovering downtown San Jose, they had a parking lot which was very convenient, and Jim and several restaurants. I felt safe and comfortable.
Stayed 2 nights in Aug 2023
Response from Amy M on Aug 27, 2023
Hello Amy M,Thanks for the rate and the comments, its very important to us.Have a good day.

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service
Maria Jose is an excellent front desk. Awesome service was provided by her. Thank very much
Stayed 2 nights in Jul 2023
Response from Aurola Holiday Inn on Jul 10, 2023
Good morning.Thank you very much for staying in our hotel, and share your experience with others. We will assure to share your feedback with our team as it encourages us to keep working in order to provide a quality service.Looking forward to welcome you back in our hotel!Best Regards,

8/10 Good

Gerardo

Stayed 2 nights in Jun 2023
Response from Aurola Hotel on Jul 6, 2023
Buenas tardes, Muchas gracias por hospedarse en nuestro hotel, su opinión es muy valiosa para nosotros.Esperamos nos brinde el honor de recibirle nuevamente,Saludos cordiales,

10/10 Excellent

Maria, Juncos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very clean property, great staff and good place to stay. It’s near to the central market, National museum and theater. They only have to improve the breakfast menu and facilities to be the best place to stay
Stayed 7 nights in Jun 2023
Response from Aurola Hotel on Jun 22, 2023
Good morning.Thank you very much for choosing our hotel. It is great to realize that our team was able to meet your expectations and that our location was convenient for you. We will keep in mind your suggestions, as our guests opinions are very valuable to us.Looking forward to welcoming you back in the near future!

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
1. The staff was very courteous. 2. The facilities were great except the pool was a little cold. 3. Breakfast was tasty 4. Hotel Area: I want to start off by saying that I don't want to denigrate homeless people. However, I feel that it's important for other people who are considering staying at this hotel to be aware of the area outside the hotel at night. As a single woman, I felt unsafe walking alone at night due to the presence of homeless people who were looking for money. Even the hotel staff advised me not to walk alone at night immediately outside the hotel. During my stay, I had a frightening experience when I was approached by a homeless man for money when returning from a restaurant in the area out front of the hotel. I just wanted to share this information so that other travelers can take appropriate precautions and stay safe."
Stayed 3 nights in Jun 2023
Response from Aurola Holiday Inn on Jun 7, 2023
Good Morning.Thank you very much for taking the time to provide us your feedback, this is very important for us as it helps you to improve taking into account our guests comments and experiences.Our main goal is to work everyday for the benefit of our guests and we regret your experience regarding the area. Hoping to welcome you back once again in a near future.Best Regards!