6/10 Okay
Hannah
Travelled with family, Travelled with partner
Jan 17, 2023
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There wasn't anything on the website to indicate their pool and jacuzzi would be closed for renovation for two weeks. Its wrong to not disclose that information. We had an extremely long flight and delays. We really were looking forward to enjoying those amenities. Also the three receptionists we spoke with NEVER mentioned the hotel would provide transportation and access to a nearby Hilton until we were checking out! We were also told our breakfast was included with our hotel booking. After eating breakfast they asked for our room number and gave us a our bill. Our breakfast for two people who barely ate anything was $50. The manager was not there when I tried to complain. I do NOT recommend this hotel for anyone who is staying more than one night. The bar and restaurants are walking distances of maybe five minutes have better and cheaper food choices. I did like how nice and clean the property is but would have preferred to stay elsewhere. Also the buidling was extremely cold and the AC was stringer than the cold weather outside.