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Balmoral Suites – Avis

3.5 out of 5
Balmoral Suites
Central Ave, between 7th and 9th St, San José

Avis

7,6

Bien

Note de 10 – Excellent, d’après 11 avis sur 31." "
Note de 8 – Bien, d’après 9 avis sur 31." "
Note de 6 – Acceptable, d’après 6 avis sur 31." "
Note de 4 – Médiocre, d’après 1 avis sur 31." "
Note de 2 – Terrible, d’après 4 avis sur 31." "

9,0/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Rita

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lits confortables
Séjour de 1 nuit en août 2022
Alessandra a répondu le 1 sept. 2022
Thank you for your review. We appreciate your feedback. We hope to host you soon. Best regards,

8/10 – Bien

YVES

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
La suite junior nous a bien plu!
Emplacement idéal. Parking gratuit voiturier super efficace pour les jeu de taquin. Appartement avec 2 chambres idéal en famille. Très calme malgré l emplacement. Juste un problème à l accueil hôtel. Com n aurait selon la réceptionniste pas communiquer qu on était 3. Il a fallu montrer la preuve. Cela crée un doute sur le sérieux de l établissement où celui d’hôtel. Com. Dommage .
Séjour de 1 nuit en février 2020
Yulissa a répondu le 25 févr. 2020
Good afternoon, I hope you are doing great Thank you so much for your comment. We appreciate it. It's good to know you had a great time during your stay in our Hotel. Have an excellent afternoon! Regards.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en février 2019
Yulissa a répondu le 1 avr. 2019
Good morning Thank you so much for staying with us. Hope you had a great stay. Regards

10/10 – Excellent

Bhoomika

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service
Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

yana

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Our room was not prepared properly. Took multiple calls to fix issues. The two-room suite did not have coffee maker not mini fridge. WiFi signal was not reachable in the room we have stayed.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Cindy

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was excellent and Breakfast wonderful

6/10 – Acceptable

OTTO

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
En si la ubicación del hotel no fue de mi agrado. Pocas opciones del desayuno-muy limitado el servicio
Séjour de 5 nuits en avril 2023
Hotel Balmoral a répondu le 21 avr. 2023
Gracias por su calificación y comentario. Tomaremos en cuenta las observaciones para realizar mejoras. Saludos.

10/10 – Excellent

Doug

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfy stay
Great spot in the heart of San Jose . Good Valet who took care of the car and luggage. The room was clean and we had a good meal in the hotel restaurant.
Séjour de 1 nuit en janvier 2023
Hotel Balmoral a répondu le 2 févr. 2023
Thank you for your opinion and rating. We are pleased to know that it was a unique experience. Best regards.

10/10 – Excellent

Gargi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed for a night and it was clean , location was perfect to walk around the city and staff were nice.
Hotel Balmoral a répondu le 28 déc. 2022
Hello, Grateful for your rating and review of the Hotel, we hope it was a pleasant experience.We hope you will visit us again soon.Best regards.

6/10 – Acceptable

DANIEL

Séjour de 1 nuit en décembre 2022
Hotel Balmoral a répondu le 15 déc. 2022
Agradecidos por su opinión y calificación sobre el Hotel, esperamos que haya sido una experiencia agradable. Lo esperamos pronto nuevamente.Saludos.

4/10 – Médiocre

James Brian

Points forts : Propreté, service et personnel
I had called tthe hotel to confirm my 8 day reservation in the Presidential Suite 2 days prior, and the hotel front desk confirmed it. Also told them that my flight did not arrive until 8: 40 p.m. and confirmed a late check in. On arrival at the hotel, I was told the Suite was occupied, and they gave me a lame excuse that someone else had booked it through Expedia two days after I did, and had arrived earlier. Truth is they re-sold it for more money and gave me a smaller room no refund.
Séjour de 8 nuits en décembre 2022
Hotel Balmoral a répondu le 15 déc. 2022
We are sorry for the inconvenience, it was an internal system problem which had an error and let you book the room, also an internal error when confirming that there were 2 reservations for the same room. Sincere apologies and we hope that your visit to the city was pleasant.Best regards.

6/10 – Acceptable

Anand

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Propreté, service et personnel
The toilet had black spots under the rim. The coffee pot was not clean either
Séjour de 1 nuit en novembre 2022
Hotel Balmoral a répondu le 29 nov. 2022
Thank you for your opinion and comments, we are already working to make the respective changes, we are sorry for the inconvenience. Best regards.

6/10 – Acceptable

Kalyn

Voyage de couple
Points forts : Propreté
Points faibles : Commodités
No hot water
Séjour de 1 nuit en mai 2022
Hotel Balmoral a répondu le 20 mai 2022
Good morning, dear Kalyn Thank you very much for your review of the hotel. It makes us proud and motivates us to continue to provide excellent service to our Guests. We regret the situation that occurred during your stay at the Hotel, we will take steps to ensure that it does not happen again. Best regards,

2/10 – Terrible

Tracy

Séjour de 1 nuit en mars 2022

8/10 – Bien

steve

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
would have given a better rating, but the covid test that I scheduled ahead of time was somehow lost in the shuffle, as well as my pre-booked ride to the airport. Other than that, I would stay again. Great location and the Belford Suite was perfect for us!
Séjour de 2 nuits en mars 2022
Hotel Balmoral a répondu le 20 mai 2022
Good morning, dear Steve Thank you very much for your review of the hotel. It makes us proud and motivates us to continue to provide excellent service to our Guests. We regret the situation we hope it will not happen again and we are glad that your stay was to your liking. Best regards,

8/10 – Bien

Ryan

Points forts : Propreté, commodités et état et installations de l’hébergement.
It took over an hour to check in because they had no record of my reservation from expedia. After talking directly with expedia they were able to check me in and gave me a room upgrade. The room itself was very clean and inviting.
Séjour de 1 nuit en décembre 2021

10/10 – Excellent

Rondalynne

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to go.
Very nice rooms, good food. Off a long road to get there. We did ut in a little car, lots of bumps. Good activities on site.
Séjour de 3 nuits en décembre 2021

2/10 – Terrible

Roonak

Séjour de 2 nuits en décembre 2021

8/10 – Bien

JOHNNY

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Muy bien buena ubicación y buen desayuno
Séjour de 3 nuits en juin 2021
Wilber J. a répondu le 7 juin 2021
Buenas tardes, Johnny Agradecemos mucho sus comentarios, y nos complace saber que disfruto su estadía con nosotros, esperamos tener una nueva oportunidad para poderle atender. Cordial Saludos,

10/10 – Excellent

Pena

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recommended
The hotel is located in the heart of the city where everything is at your door. The room was extremely big with a king bed. It was very clean and comfortable. The only thing that was not was the shower head. The water pressure was strong but the shower head was terrible and with the pressure, the water pinched my skin. Not comfortable. Besides that, everything was great!
Séjour de 2 nuits en octobre 2019
Yulissa a répondu le 26 oct. 2019
Good afternoon, Pena I hope you are doing great First of all thank you so much for staying in our Hotel, its good to know you had a great time during your stay. We will defenetly take into account your opinion about the shower. Thank you for it as well. Hope you can visit us soon one more time! Have an excellent weekend! Regards

10/10 – Excellent

Humberto, Belize

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would say they have a really friendly staff. As far as I can recall I didn’t dislike anything..
Séjour de 3 nuits en octobre 2019
Yulissa a répondu le 16 oct. 2019
Good morning, Mr. Humberto I hope you are doing great Thanks so much for your comment. We appreciate it, it's good to know you have a great stay in our Hotel. Hope you can visit us soon one more time. Regards.

2/10 – Terrible

Milena

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2019
Yulissa a répondu le 3 août 2019
Good afternoon, I hope you are doing great Thank you so much for staying with us. I hope you enjoyed your stay. Have a good weekend! Regards.

8/10 – Bien

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Yulissa a répondu le 2 mai 2019
Good morning, Thank you so much for staying with us. I hope you had a great stay. Regards .

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing, great hotel, very impressed! Super clean, great staff and right in the middle of the city!
Séjour de 1 nuit en avril 2019
Yulissa a répondu le 11 avr. 2019
Good morning, I hope you are doing great Thank you so much for your comment. We appreaciate it. Hope you can visit us one more time. Have a good day Regards

10/10 – Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Yulissa a répondu le 11 avr. 2019
Good morning Thank you so much for staying with us. Hope you have a wonderful time. Regards

2/10 – Terrible

DAVID

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Very disappointing experience
I have stayed here before but will not do so again 1. I had booked a 2 bedroom junior suite but got 2 bedrooms and one bathroom - I did not complain because my travel companion was unable to complete the trip. 2. Having left my credit card the hotell authorised US100 on my card. I tried to charge lunch($30 Approx) to my room I was to,d I had to pay in cash or credit card - attemptsto reverse this decision by contacting the front desk proved negative, though when I complained to the front desk I was told I could charge to my room. 3. Hotel have any number of tour brochures and at the front desk I booked an afternoon tour for the following day- after waiting 45 minutes the transport had not arrived - the front desk phoned the travel company who I was told said that they had no reservation, but if I wanted I could get a taxi to the departure point and they would knock $10 off the cost - I didn’t bother. 4. I had a 5.40AM departure flight and was told I needed to book a taxi at least 24 hours in advance - and this I did - the NEXT morning I was woken abruptly at 2.30 AM to be told my airport taxi was waiting for me - this was 24 hours before my flight There were other minor issues, but clearly at this hotel the left hand does not know what the right hand is doing-no one at the front desk was prepared to take responsibility and the stock answer was that it would have to be referred to his or her supervisor, who I suspect did not exist
Séjour de 5 nuits en février 2019
Yulissa a répondu le 5 mars 2019
Good afternoon, Mr. David I hope yopu are doing well. First of all i am so sorry to hear you didn't have a pleasent experience at the Hotel. All our Junior Suite rooms have 2 bedrooms and one bathroom, the room with 2 bedrooms and 2 bathrooms would be Family Suite room. It's very strange that you were asked to pay in cash if you authorized an open voucher at the front desk. In regards to the tour you booked, did you received a confirmation? this is given from the front desk. Transfer to teh aiport can be booked the same day or even 2 months in advanced, it normally takes 45 mins to get to the aiport.But its recommended been at the aiport 2 or 3 hours ind advanced in order to get throught customs and all. I apologize one again for all the inconvenients you experienced during your stay. I am gonna work on getting to know the reason you had those inconvenients. Have a good afternoon Regards.

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Rooms needed maintaince and some paint on the interior doors of our room The restaurant service was very slow and the food was mediocre.
Séjour de 2 nuits en février 2019
Yulissa a répondu le 20 févr. 2019
Good afternoon, I hope you are doing I am so sorry to hear you didn't had a pleasant experience in our Hotel. Thank you so much for your comment, we appreciate it.

8/10 – Bien

Ayush

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved our stay at Hotel Balmoral
We loved our stay at the Hotel Balmoral - all the main museums and parks were walking distance. There was a bar, cafe, restaurant, ice cream shop on the first floor of the hotel which made it easy for late dinners. The staff was extremely helpful and accommodating. Worth the stay!
Séjour de 3 nuits en janvier 2019
Yulissa a répondu le 20 févr. 2019
Good afternoon Thank you so much for your comment, we appreciate it. It's good to know you had a pleasant experience in our Hotel. Hope you can visit us soon Regards.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2018

6/10 – Acceptable

G, NYC

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Room 506 -- King size bed with headboard not attached. Not attached to the bed or the wall. End table on one side of the bed only. Cheap as heck HVAC. When the temperature rises and the digital thermostat triggers the a.c.it sounds like the inside of a wind tunnel. Couldn't the hotel have afforded an a.c.system with graduated/adjustable fan speeds? And the room key card needs to be inserted in a receptacle by the door to permit the lights to work. Really?
Séjour de 2 nuits en août 2018