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Balmoral Hotel

Photo gallery for Balmoral Hotel

Front of property - evening/night
Suite Gales | Premium bedding, in-room safe, desk, soundproofing
View from room
Deluxe Plus | Premium bedding, in-room safe, desk, soundproofing
Presidential Suite | Premium bedding, in-room safe, desk, soundproofing

Overview of Balmoral Hotel

Balmoral Hotel

3.5-star property

8.0/10 Very good

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant
Central Ave, between 7th and 9th St, San José, San Jose, 3344-1000

Explore the area

  • Popular LocationMorazan Park3 min walk
  • Popular LocationNational Park6 min walk
  • Popular LocationRafael Angel Calderon Guardia Hospital11 min walk
  • AirportSan José (SJO-Juan Santamaría Intl.)38 min drive

Room options

About this area

San José

Located near the boardwalk, Balmoral Hotel is in Carmen neighborhood and is connected to a rail/subway station. National Museum of Costa Rica and Jade Museum are cultural highlights, and travelers looking to shop may want to visit Mercado Central. Simon Bolivar Zoo and Children's Museum are also worth visiting. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Guests appreciate the hotel's central location.

What's nearby

  • Morazan Park - 3 min walk
  • National Theater - 3 min walk
  • Jade Museum - 4 min walk
  • National Park - 6 min walk
  • Rafael Angel Calderon Guardia Hospital - 11 min walk

Getting around

  • San Jose Procuradiria Museum Station - 7 min walk
  • Juan Santamaria Intl. Airport (SJO) - 39 min drive


  • Restaurante Ave 2 - 2 min walk
  • ChuBBs - 3 min walk
  • Alma de Cafe - 3 min walk
  • Tenedor Argentino - 3 min walk
  • Wong's - 4 min walk

About this property

Balmoral Hotel

3.5-star hotel located in Carmen
Located close to National Theater and Morazan Park, Balmoral Hotel provides free breakfast (local cuisine), a roundtrip airport shuttle, and designer stores on site. The onsite international cuisine restaurant, EL PATIO DEL BALMORAL, features brunch and light fare. In addition to 2 coffee shops/cafes and laundry facilities, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free valet parking
  • An area shuttle, an area shuttle, and express check-out
  • Multilingual staff, luggage storage, and a computer station
  • Guest reviews speak well of the central location and helpful staff
Room features
All 119 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, LED light bulbs, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered valet parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Free local cuisine breakfast available daily 6:30 AM–11:00 AM
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site


Things to do

  • 24-hour gym
  • Designer stores
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms


  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (5,909 square feet of space)


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site


  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities


  • Premium bedding


  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Towels


  • Flat-screen TV

Food and drink

  • Limited room service


  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • LED light bulbs
  • Phone
  • Safe
  • Soundproofed rooms

Similar properties

See similar properties



Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 7 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 34.00 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: USD 11.00 (one-way)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Balmoral Hotel
Balmoral Hotel San Jose
Balmoral San Jose
Hotel Balmoral
Balmoral Hotel Hotel
Balmoral Hotel San José
Balmoral Hotel Hotel San José

Frequently asked questions

Is Balmoral Hotel pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 100 per stay and a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Balmoral Hotel?

As of Jan 26, 2023, prices found for a 1-night stay for 2 adults at Balmoral Hotel on Feb 25, 2023 start from CA $131.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Balmoral Hotel?

Valet parking is free at this property.

What time is check-in at Balmoral Hotel?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Balmoral Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Balmoral Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34.00 per vehicle applies.

Where is Balmoral Hotel located?

Located in Carmen, this hotel is within a 5-minute walk of Morazan Park, National Theater, and Jade Museum. National Museum of Costa Rica and Mercado Central are also within 10 minutes. San Jose Procuradiria Museum Station is 7 minutes by foot and San Jose Atlantic Station is 10 minutes.

Can I cancel my reservation for free at Balmoral Hotel and receive a full refund?

Yes, Balmoral Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Balmoral Hotel cancellation policy on our site for more details about any exclusions or requirements.



Very good

Rating 10 - Excellent. 372 out of 1008 reviews" "
" "10 - Excellent 37%
Rating 8 - Good. 402 out of 1008 reviews" "
" "8 - Good 40%
Rating 6 - Okay. 151 out of 1008 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 46 out of 1008 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 37 out of 1008 reviews" "
" "2 - Terrible 4%




Staff & service




Property conditions & facilities




2/10 Terrible


Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family was impacted by the thousands of flight cancellations and delays across the US due to extreme cold weather and blizzards. This impacted our stay at the hotel. Immediately upon finding out our flight was cancelled, we reached out to Expedia to request to change the date of our hotel stay or refund the stay. Although we booked a refundable room, the hotel was unwilling to help us and charged us the full cost of two rooms. The hotel initially claimed that we reached out to make changes after our stay, which was a blatant lie and I have all communication to prove it. Then after being caught in a lie, they changed their story and wouldn’t help because of their cancellation policy, which didn’t make sense either because we were open to moving the date of the stay to when our flights were rescheduled for. All in all we had a terrible experience with this hotel. Their customer service is awful and I wouldn’t recommend staying here.

10/10 Excellent


Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

8/10 Good


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, from there it's easy to get around the city. Transportation is also very accessible.

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good. Very friendly and patient staff at front desk and in restaurant.

8/10 Good


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an established old classic hotel in center of San Jose. Very well maintained with original Cristobol Wood finishes throughout. A lot of marble, etc. it is very clean, the staff are super friendly, the parking and room attendants go above and beyond. It located right on Avenida Central amongst the hustle and bustle of SJ. You can walk to Central Mercado (7 blocks). The only negative for us was the restaurant. The food is mediocre at best and the service is EXTREMELY slow. I wanted to tip the server in cash (Colones) so I asked him to break a $10k bill. He returned with $4, 000 and helped himself to $6,000. Claiming that’s all the colones they had. Which was total BS. I didn’t banter, I just didn’t go back. His name was MAYNOR.
Stayed 4 nights in Nov 2022

6/10 Okay


Travelled with family
Liked: Cleanliness, staff & service
The staff was great , and in-house parking excellent, Im a early riser and the cancellation of breakfast buffet replaced by menu was a disappointment, tried to change white bread by rye , was offered by an extra cost. I have stayed at Balmoral earlier. And travel a lot

4/10 Poor


Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
DO Not hiret The hotel taxi
The stay was good, the bad thing for my safety, I hired a taxi service directly with the hotel, the taxi driver left me in another hotel. fatal error I did not know the place and I was alone when I went to the reception and I showed and reservation number they told me the name of the hotel and it was not my hotel,I trust the taxi driver is supposed to be someone you trust from the hotel but NO. my recommendation use Uber and it is much cheaper and safe
Stayed 3 nights in Sep 2022

2/10 Terrible


Stayed 1 night in Aug 2022

2/10 Terrible


Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Well me and my family got there thursday it was raining outside so they did not have the room i pay for. The gave me a horrible small room and the add a small bed to make it work cause we have no where else to stay cause it was late and raining my mom is having knee problems so we had to take the small terreble room the front desk guy he lie saying we ganna give u a better room never happend so huge no happy for me and my family🙁
Stayed 2 nights in Aug 2022

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, a great hotel if you want to explore the city, free breakfast with generous portions, dated property, but very well kept
Stayed 2 nights in Jul 2022