2/5 Poor
Christine
Travelled with partner
Nov. 26, 2021
Disliked: Cleanliness, staff & service
I'm glad we only spent one night here before our flight out of SJO. Bringing our luggage into the room a giant roach followed us in from the dingy hall. The bed was so hard and uncomfortable we both struggled to get any sleep during the night. The bathroom has a frosted window into the main room but once the light is on it lights up the entire room if others are still trying to sleep. The staff did not tell us anything when we checked in that it was us to ask them about where and when breakfast is, we thankfully spoke to someone in the car garage before leaving the property because apparently after 8PM the main entrance is closed and you need to come in through the garage which no one told us. It was also a much further drive from the hotel to the airport than the times listed on Expedia, clearly they put the fastest time if there happens to be no traffic but certainly not the time if you are going during the day. The free breakfast was very limited and not very good with poor service by the staff - the food was seasoned badly and overcooked and we asked for waters that never came.
Stayed 1 night in Nov 2021