Thank you for your comments! We appreciate very much your time and look forward to welcoming you and your family in sunny Mexico!

Merci pour le temps que vous avez passé à partager un commentaire sur Expedia. Nous espérons vous revoir bientôt.

Dear Lawa, Thank you for sharing your review regarding your recent stay in paradisus Los Cabos, It is with big regret we read your comments and see we did not exceeded your expectations. Our team strive to provide 100 % satisfactory stays to our guests and regrets for no been able to guarantee yours. We hope to have the chance to receive you again and change your perception as We know our potential to provide you an amazing stay. Warm regards.

Dear Brian,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Monica Olmos, Guest Experience Manager

Dear Parisa,Thank you for the time taken to share your experience of staying with us.It's delightful to hear that you appreciated the cleanliness of our hotel and the beauty of our common areas, enhanced by the art we've thoughtfully placed to create an inviting and sophisticated atmosphere. We're sorry to hear that you found the entertainment options lacking during your stay. Our hotel strives to provide a variety of activities, and we regret we missed the mark during your visit. Regarding dining options, we acknowledge your feedback about restaurant availability. It's worth noting that some of our dining venues were temporarily closed for renovations, aiming to enhance our offerings and service.We're grateful for your kind words about our staff and the overall cleanliness, which reflects our commitment to providing a luxurious and harmonious environment.We hope to welcome you back. Best wishes,Monica Olmos, Guest Experience Manager

Dear Paula Francine,Thank you for the time taken to share your experience of staying with us.We are glad to hear that you enjoyed the attentive service from our concierges and the inspiring whale watching excursion booked through our hotel. It is always a pleasure to know that our guests appreciate the efforts we make to create a carefree and inviting atmosphere. We're also delighted that the breakfast offerings, especially the Mexican cooked to order on the back patio, were to your liking, providing a harmonious start to each day immersed in nature.We are sorry to hear that some aspects of your stay did not meet your expectations. Our goal is to provide a sophisticated and luxurious dining experience across all our restaurants, and it seems we fell short in this regard during your stay. While we do have a heated pool available, we regret to hear that you found our main pool less than warm. Your feedback is valuable to us and it will be shared with our team for consideration.On a brighter note, we are glad you enjoyed the carefree vibe of the taco truck by the pool and the relaxed service there, as well as the quality of drinks offered at our various bars.We hope to welcome you back. Best wishes,Monica Olmos, Guest Experience Manager

Dear Cheryl,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Michelle,Thank you for the time taken to share your experience of staying with us.We are thrilled to hear that you appreciated the beautifully landscaped property and our prime location that offers direct proximity to the ocean's serene beach. It is wonderful to know that our rooms, with their inviting space and comfortable beds, alongside a sophisticated minibar, added to your luxury experience. The elegance of our bars and the carefree convenience of the all-inclusive bracelet as your room key certainly aim to provide a seamless stay. We regret to hear your check-in experience did not meet the standards of service we strive for, and we're mindful of the importance of a warm welcome. While we cherish our tranquil atmosphere, we understand the desire for more daytime entertainment and are always looking to balance relaxation with engaging activities. Our use of QR codes is intended to offer you information in a harmonious and environmentally friendly manner, though we recognize the need for clarity and ease of access to daily events and dining details.We hope to welcome you back. Best wishes,Monica Olmos, Guest Experience Manager

Apreciable Carolina,Gracias por compartir su experiencia con nosotros.Lamentamos saber que su estancia no fuese ideal y que el servicio y atención brindados no estuviesen a la altura de sus expectativas. Nos hibese encantado saber más detalles de las áreas y servicios que a su parecer debemos mejorar. Sin embargo nos encantaría tenerlos de regreso para mostrarle los cambios que constantemente realizamos.Saludos cordiales

Dear Ryan,Thank you for sharing your experience with us.It is delightful to hear you enjoyed the Reserve-only restaurant for breakfast, finding the location to be great and the beach inviting. Our tropical setting is indeed designed to offer a sophisticated and carefree experience, immersed in nature and respectful of the environment. We are sorry to hear about the issues you encountered with room service and the condition of your room. It is important for us to ensure a harmonious and elegant stay for all our guests, and we regret that we missed the mark in this instance. We appreciate your thoughts on the Reserve level; feedback like yours is essential in helping us continually refine and enhance our guest experience.We are looking forward to welcoming you again. All the best!Monica Olmos, Guest Experience Manager

Dear Madam,Thank you for the time taken to share your experience of staying with us.We're thrilled to hear that our team, particularly Tedd, provided you with such attentive and friendly service, making your daughter's birthday a special occasion. It's also inspiring to know that our culinary offerings met your sophisticated taste and that you enjoyed the variety of flavors. We regret to hear there were some concerns regarding the pool area's cleanliness, but rest assured, our team is mindful of maintaining a harmonious and elegant environment throughout our tropical oasis. We hope to welcome you back. Best wishes,Monica Olmos, Guest Experience Manager

Dear Guest, Many thanks for having taken the time to review your stay.We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We have taken your rating into account. We regret that you were not entirely satisfied with your experience.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.We are hoping to welcome you back in the future. All the best.Monica Olmos, Guest Experience Manager

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It's wonderful to hear that our team's friendly and professional demeanor contributed to a memorable stay, and that our restaurant Sante was a highlight of your visit. We pride ourselves on our luxurious and inviting atmosphere, so knowing you admired the room and well-kept grounds is truly gratifying. Your acknowledgment of the thoughtful presentation of our meals is inspiring. It would be our pleasure to have you return on another occasion. Very best wishes,Monica Olmos, Guest Experience Manager

Dear Guest, Thank you for taking the time to review your stay.We regret to hear about the challenges you faced, including the delay with your luggage and the service not meeting your expectations. While we strive for a carefree and harmonious stay for all our guests, it seems we fell short in this instance. Please be assured that our team is committed to providing a respectful and mindful service, and we're disheartened to know that we did not deliver to our usual standards.We want to tell you that our hotel has a great commitment to the safety of all those who visit us, that is why we make tools available to all our guests that help us guarantee their safety and that of their belongings.Each room has a safe that can only be used by the people staying in, since each person can program it individually.In addition to this, all our staff has qualities that make us stand out from the rest. Qualities such as ethics and honesty have helped us position ourselves as one of the best accommodation options in this wonderful destination.Please keep in mind that our hotel is not responsible for the loss of valuables that are not placed inside these safe deposit boxes.We appreciate your feedback as it is crucial for us to continue creating a relaxed and enjoyable environment, deeply immersed in the natural beauty of our location. We remain dedicated to improving our guests' experience, ensuring the tropical elegance of our resort is reflected in every aspect.On the other hand, we're thrilled to hear that our Asian restaurant provided an inspiring and sophisticated dining experience, and that our Mexican cuisine also met your expectations with its authentic and inviting flavors. It's always our goal to serve up culinary delights that complement the luxury and elegance of our surroundings.We are hoping to welcome you back in the future. All the best.Monica Olmos, Guest Experience Manager

Dear Heidi Marie,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you enjoyed our range of amenities and the overall condition of our hotel, reflecting the luxury and sophistication we strive for. Our team is also delighted to know that you appreciated the cleanliness of your room and the service provided, as we are always mindful of our guests' comfort. While we understand that the culinary offerings may not have consistently met your expectations, we invite you to savor the variety of authentic cuisine at our different restaurants, which aim to provide inspiring and harmonious dining experiences in a tropical atmosphere.Best regards,Monica Olmos, Guest Experience Manager

Dear John,Thank you for taking the time to share your review.We are glad to hear you appreciated our attentive service which is a testament to our commitment to providing a carefree and harmonious environment. It is disheartening, however, to learn of the challenges you faced with your room assignment. While we always aim for a seamless experience, it seems we fell short this time and for that, we are genuinely sorry. Rest assured, this is not indicative of the elegant and sophisticated stay we strive to offer, immersed in the natural beauty of our surroundings.We look forward to the chance to host you again for a more satisfying experience,Kind regards,Monica Olmos, Guest Experience Manager

Dear Eddie,Thank you for this positive review of your experience.We are thrilled to hear you found our hotel to be a haven of quiet and friendliness, encapsulating the carefree and inviting atmosphere we strive to provide. Our team is delighted to know that our service met your expectations, reflecting our commitment to sophisticated and mindful hospitality. While it seems some amenities did not completely meet your standards, we take pride in offering a harmonious blend of luxury and respect for the natural environment in every suite, along with the inspiring beauty of our tropical gardens. Rest assured, we are continuously elevating our offerings to enhance the guest experience.We look forward to seeing you again in the future.Best wishesMonica Olmos, Guest Experience Manager

Dear Jose,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Heidi Jo Marie,Thank you for taking the time to leave a review of your stay with us.The sight of whales leaping from the water is truly an inspiring moment, and we're thrilled you could witness such a spectacle from our carefree cabanas. Our team is delighted to know that the cleanliness and condition of our hotel met your highest expectations, reflecting our commitment to providing a sophisticated and harmonious environment. While I notice you rated our room amenities a tad lower, rest assured, our aim is to offer an inviting and luxurious stay for all our guests. We continuously strive to enhance our services and appreciate your feedback.We look forward to welcoming you back.Kind regards,Monica Olmos, Guest Experience Manager

Dear James,We appreciate that you took the time to share your experience with us.We are sorry to hear about your concerns regarding the adult-only policy. Our resort is transitioning to adults-only accommodation, and we are mindful to ensure that this change is harmonious with our guests' expectations. Regarding dining options, while our buffet is indeed a morning delight, our reservation system for dinner is designed to provide an elegant and relaxed atmosphere at our various themed restaurants. We appreciate your feedback and hope to continue inspiring a carefree and inviting vacation environment.We would love to welcome you back on a future occasion.Kind regards,Monica Olmos, Guest Experience Manager

Dear Alexander,Thank you for taking the time to review your recent stay.It is wonderful to hear that you found everything to your liking and enjoyed the carefree luxury of our accommodations. We are thrilled that our commitment to providing a sophisticated and harmonious environment shone through during your stay. While we do not currently offer a lunch buffet, your feedback is inspiring and we will keep it in mind as we strive to create the most inviting and relaxed atmosphere for all our guests.We would love to welcome you back on many more occasions.Best wishes,Monica Olmos, Guest Experience Manager

Dear Pablo,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Daniel,Thank you for taking the time to share your feedback.We're thrilled to hear that our team's friendliness and impeccable service contributed to your positive experience. It's always inspiring to know that our commitment to a harmonious and luxury atmosphere resonates with our guests. Your appreciation for our clean rooms and adequate amenities is immensely valued, as we strive to create an inviting and carefree environment. We regret, however, if any aspect did not meet your expectations. While details are limited, we're mindful of our guests' feedback and continually seek to enhance our sophisticated offerings.We hope to have the occasion to welcome you back.Best wishes,Monica Olmos, Guest Experience Manager

Dear Jason,We'd like to thank you for this positive feedback about your stay in our hotel.We're absolutely thrilled that you found our service to be great and our resort beautifully modern. It's always inspiring to hear that guests appreciate the harmonious blend of luxury and the respectful approach we take towards our environment. Knowing that the cleanliness of our resort contributed to your carefree experience fills us with joy. Our team takes great pride in maintaining an inviting and sophisticated atmosphere that allows our guests to feel immersed in the natural beauty of Los Cabos.We look forward to welcoming you back. Best wishes,Monica Olmos, Guest Experience Manager

Dear Shaunte,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Damian,We'd like to thank you for this positive feedback about your stay in our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion. Best wishes,Monica Olmos, Guest Experience Manager

Dear Elizabeth,Please accept our thanks for your kind review regarding your stay.We are thrilled to hear that our team made your stay enjoyable and that our dining options, particularly Cielo, delighted you with its authentic flavors. It is always inspiring to know that our commitment to sophisticated service and luxury is appreciated by our guests. Additionally, we are glad that the room cleanliness and amenities provided a comfortable and inviting atmosphere for your stay.We would be glad to have you return for another memorable stay.Best wishes,Monica Olmos, Guest Experience Manager

Dear Richard,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Rhonda Lynn,We would like to thank you for taking the time to leave this review about your recent visit.We are thrilled to hear that our team's hospitality stood out, and that the spaciousness and cleanliness of our rooms added to the comfort of your stay. Our dedication to a luxurious and sophisticated experience is reflected in the attention to detail, including the nightly turndown service and the selection of snacks provided for a carefree and relaxed atmosphere. We regret to hear about your disappointment regarding the pool temperature and the absence of a hot tub. While we do offer a selection of four inviting outdoor pools integrated into our tropical setting, we understand that the features you were expecting did not align with what was available during your visit. We're also mindful of the importance of a lively atmosphere, and we do offer a variety of enriching activities and evening entertainment that capture the authentic Mexican spirit, creating an inspiring and harmonious environment for all our guests.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Monica Olmos, Guest Experience Manager

Dear Tamara,Thanks for your comments. We regret the bad experience that you had in our establishment. These comments will be share with our team for an appropriate follow-up. Thanks for your opinion Best regardsGuest Experience Team

Dear Ravi,Thank you for the time you have taken to review your stay.It is disappointing to hear that your special occasion was not acknowledged as you expected; our aim is always to create a harmonious and personalized experience for our guests. While we pride ourselves on our luxury accommodations and sophisticated atmosphere, we regret that we missed the mark during your stay. Our culinary teams strive to present an inspiring array of international cuisine, and it's disheartening to learn that it did not meet your expectations. We are always mindful of our guest's comfort and will continue to ensure our services and amenities reflect the high standards we aspire to.We hope you will consider staying with us again in the future. Best regards,Monica Olmos, Guest Experience Manager

Dear Orestes,Thank you for your score!We will be thrilled to welcome you back.Best regards,

Dear Kimberly,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Marek,Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that you enjoyed the serene and secure ambiance of our location, truly an oasis designed to provide a carefree and luxurious escape. Our team takes pride in maintaining a high standard of cleanliness, ensuring an inviting and harmonious environment for all of our guests. We also appreciate your feedback on the hotel's condition and service. While we strive for excellence, we understand there's always room for improvement, and your insights are inspiring as we continue to enhance our guest experience.We look forward to having the opportunity to welcome you back in the future.Best wishes,Monica Olmos, Guest Experience Manager

Dear David,Thank you for your score!We will be thrilled to welcome you back.Best regards,

Dear Kalynn A,Thank you for sharing your experience with us.We are thrilled to hear that our diverse culinary offerings tickled your taste buds and provided a sumptuous addition to your carefree getaway. It is delightful to know that the pool served as a refreshing oasis and that our proximity to the soothing beach enhanced your relaxed stay. Your kind words about Irving are a testament to our team's dedication to providing sophisticated and mindful service, ensuring all your queries are met with inspiring answers. While you mentioned no specific negatives, we're always striving to create the most harmonious and inviting environment for our guests.We look forward to welcoming you back on a future visit.Kind regards,Monica Olmos, Guest Experience Manager

Dear Linoy,Thank you for the time you have taken to review your stay.We are thrilled to hear you enjoyed the stunning ocean views and felt the luxury of our Reserve Suite Swim-Up. Your mornings at our buffet were meant to be carefree and inviting, and it's wonderful that our team's friendly service contributed to that harmonious start to your day. We appreciate your kind words about La Palapa and Emily's excellent service. We're truly sorry to hear about the challenges you faced regarding room cleanliness and the service at the steakhouse. We always aim to deliver a sophisticated and elegant experience, and it seems we fell short in this instance. Your feedback is invaluable and helps us to ensure our standards are consistently met, providing an atmosphere that is always respectful to our guests' expectations. The warmth of our main pool can vary, and we understand how this can affect your relaxed state, especially when compared to the more temperate waters of the Reserve pool. Please rest assured that our staff is mindful of providing the best possible service within the guidelines of our establishment.We hope that you will choose to revisit us.Best regards,Monica Olmos, Guest Experience Manager

Dear Kevin,Many thanks for having taken the time to review your stay.We are thrilled to hear that you appreciated the impeccable cleanliness of your room and the excellence of our service and amenities. Our team strives to provide a sophisticated and luxurious experience, and it is wonderful to know we have succeeded. However, we have noted your comment about the temperature of the pool. While our pools are designed to offer a refreshing and carefree escape in our tropical setting, we understand that the temperature may not be to everyone's personal preference. Rest assured, we are always mindful of our guests' comfort and continuously monitor all facilities to ensure a harmonious experience.We hope to be able to welcome you back in the future.Kindest regards,Monica Olmos, Guest Experience Manager

Dear Susan,Thank you for taking the time to leave a review of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you again. Best regards,Monica Olmos, Guest Experience Manager

Dear Shelene,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Ms. Quinn,We thank you for taking the time to provide us with your feedback.We're thrilled to hear that our adults-only policy and all-inclusive service provided a carefree atmosphere for you. Our team is overjoyed that you found our staff wonderfully friendly and accommodating, reflecting our commitment to sophisticated service. It's also inspiring to know that our selection of restaurants, especially our dedication to authentic cuisine, exceeded your expectations and added to the luxury of your stay.We regret to hear about your experience with the Circle Program presentation and understand that any insistence can be off-putting. Our intention is always to offer opportunities that our guests may find valuable, while remaining respectful of their decisions. We also take note of your thoughts on Sals Steakhouse and appreciate your candid feedback, as it helps us to continuously improve our offerings.Rest assured, we are constantly seeking ways to enhance every aspect of our guest experience, ensuring that each stay is as inviting and harmonious as possible, immersed in the natural beauty of our location.We look forward to welcoming you back in the future.Kind regards,Monica Olmos, Guest Experience Manager

Dear Ms. Cortes,We appreciate that you took the time to share your experience with us.It's delightful to hear that you enjoyed the comfort of our beds and pillows, which are part of our commitment to ensuring a restful and luxurious stay. We take pride in our elegant suites, designed to provide a harmonious balance of comfort and sophistication.We're genuinely sorry to hear about the aspects of your stay that did not meet your expectations. Regarding dining, we strive to offer an inviting and diverse selection of culinary experiences, and we regret any inconvenience you faced with reservations. As for our staff, we aim to deliver mindful and inspiring service, and it seems we fell short during your visit. While we constantly work on training our team to uphold the highest standards, your feedback helps us focus on areas needing improvement.It would be a pleasure to have you return on a future occasion. Best regards,Monica Olmos, Guest Experience Manager

Dear Sir, We appreciate that you took the time to share your experience with us.We're thrilled to hear that our location provided you with the perfect balance of tranquility and accessibility, allowing for a carefree escape that's still within reach of the city's charm. Our team is overjoyed to know that their efforts to create a welcoming and sophisticated atmosphere did not go unnoticed. The luxury of our service is mirrored by your satisfaction, and that is the most rewarding compliment we could receive. We are always mindful of our guest experiences and aim to create an inviting and harmonious environment, so we're glad that you've felt the positive impact of our staff's dedication.We hope that we may be able to see you on a future occasion. My best regards,Monica Olmos, Guest Experience Manager

Apreciable Josue,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.

Dear Christina Phuong,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Sandra,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our team, especially Carlos, provided you with excellent service, ensuring your stay was carefree and enjoyable. Our tropical oasis is indeed designed to create a harmonious and inviting atmosphere, and we are glad you loved the luxury of having the pool right outside your room. While our rooms might feel more intimate compared to other destinations, we take pride in their cleanliness and the sophisticated amenities we offer. Regarding your dining experience, we aspire to provide only the most inspiring and authentic cuisine, and it seems we fell short at the steakhouse. We truly value your feedback as it helps us to enhance our guests' experiences. Rest assured, it is always our intention to create a relaxed and elegant environment for our guests, and we are mindful of every aspect of your stay.We hope to have the opportunity to welcome you back in the future for an improved experience.Kind regards,Monica Olmos, Guest Experience Manager

Dear Brandon,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Lisa,We thank you for taking the time to provide us with your feedback.It is wonderful to hear that you found our property pretty, as we strive to offer a harmonious and inviting atmosphere that is immersed in nature. We're also glad that you recognize our efforts in providing a luxury experience. We do apologize if the location of your room did not meet your expectations. Our goal is to ensure every guest feels the sophisticated and carefree environment we aim for, with convenient access to all our amenities. We are mindful of the unique experiences our guests look for, and we’re always looking to improve our services to enhance the tropical and relaxed vibe of our resort. We regret any inconvenience you faced with outside vendors and appreciate your feedback, as it helps us maintain an elegant and respectful environment for all our guests.We do hope to welcome you back in the future. All the best.Monica Olmos, Guest Experience Manager

Dear Andrea,Thank you for taking the time to let us know your opinion of your recent stay.It is thrilling to hear that our swimmable beach provided you with a carefree and inviting atmosphere for your stay. We are overjoyed that our commitment to cleanliness and service has left such a positive impression on you. Your appreciation for our room amenities, although scored slightly lower, still reflects the harmonious and sophisticated experience we strive to offer. While the context doesn't highlight any concerns about room amenities, we continuously aim to elevate these features to ensure they meet our guest's luxury expectations.We look forward to welcoming you back on a future occasion. Best wishes,Monica Olmos, Guest Experience Manager

Dear Shaun,Thank you for your kind review of your recent stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best wishes,Monica Olmos, Guest Experience Manager