Title: Hotel Terrazas de la Candelaria - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Terrazas de la Candelaria Colonial hotel with 2 restaurants and a full-service spa ![Outdoor spa tub](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/6287c941.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/19c3479c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/65310623.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/ed102723.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor spa tub](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/5bd2c371.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Terrazas de la Candelaria sits in the entertainment district, offering a lively retreat with complimentary breakfast and a poolside bar. Guests can hike or bike on nearby trails, rejuvenate at the spa, or savor Latin American dishes at either of the two restaurants. 6.8 ## Popular amenities - Bar - Spa - Room service - Pool - Breakfast included - Pet-friendly ## Room options ### Check availability for these dates Tonight [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=5950274&PinnedHotelID=5950274&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Double Room](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/e1588d0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Yard TV Washer/dryer Portable fan Bathrobes Private bathroom In-room massage Daily housekeeping - 215 sq ft - Mountain view - Sleeps 2 - 1 Double Bed ![Triple Room](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/06604d68.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Yard TV Washer/dryer Portable fan Bathrobes Private bathroom In-room massage Daily housekeeping - 215 sq ft - Mountain view - Sleeps 3 - 1 Double Bed and 1 Twin Bed ![Quadruple Room](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/0006a7a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room ### Highlights Yard TV Washer/dryer Portable fan Bathrobes Private bathroom In-room massage Daily housekeeping - 269 sq ft - Mountain view - Sleeps 4 - 1 Double Bed and 2 Twin Beds ![Room](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/3946b044.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room ### Highlights Yard TV Washer/dryer Portable fan Bathrobes Private bathroom In-room massage Daily housekeeping - 269 sq ft - Mountain view - Sleeps 5 - 2 Double Beds OR 1 Twin Bed ![Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/9633e825.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View ### Highlights Yard Air conditioning Refrigerator TV Washer/dryer Portable fan Private bathroom Bathrobes - 237 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/12eda976.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View ### Highlights Yard Air conditioning Refrigerator TV Washer/dryer Portable fan Separate bedroom Private bathroom - 269 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/a34af3f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View ### Highlights Balcony Yard Air conditioning Refrigerator TV Washer/dryer Portable fan Separate bedroom - 323 sq ft - 1 bedroom - Mountain view - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ![Family Room, 1 Bedroom, Refrigerator, Mountain View](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/c328fa17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 Bedroom, Refrigerator, Mountain View ### Highlights Yard Air conditioning Refrigerator TV Washer/dryer Portable fan Separate bedroom Bathrobes - 377 sq ft - 1 bedroom - Mountain view - Sleeps 5 - 1 Double Bed and 3 Twin Beds ![Economy Double Room, 1 Double Bed, Mountain View](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/cf8194e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room, 1 Double Bed, Mountain View ### Highlights Yard TV Washer/dryer Portable fan Bathrobes Private bathroom In-room massage Daily housekeeping - 215 sq ft - Mountain view - Sleeps 2 - 1 Double Bed ![Economy Quadruple Room, Mountain View](https://images.trvl-media.com/lodging/6000000/5960000/5950300/5950274/deaa87c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Quadruple Room, Mountain View ### Highlights Yard TV Washer/dryer Portable fan Bathrobes Private bathroom In-room massage Daily housekeeping - 269 sq ft - Mountain view - Sleeps 4 - 1 Queen Bed and 1 Twin Bunk Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Gil-Hotels-Hotel-Terrazas-De-La-Candelaria.h5950274.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Gil-Hotels-Hotel-Terrazas-De-La-Candelaria.h5950274.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C6.55364%2C-73.11559&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zzkEO9-Pl_ZY4uVFPFz5zkbOYwY=) Km 1 Via San Gil Bucaramanga, Mogotes, San Gil, Santander, 684031 #### What's nearby - Parque Gallineral - 2 min drive - 2.1 km - Gallineral Natural Park - 2 min drive - 2.1 km - El Puente Shopping Center - 3 min drive - 2.8 km - San Gil Cathedral - 4 min drive - 3.2 km - La Libertad Park - 4 min drive - 3.2 km #### Getting around - Bucaramanga (BGA-Palonegro Intl.) - 97 min drive #### Restaurants - ‪Restaurante Pozo Azul - ‬7 min walk - ‪Juanmar Restaurante - ‬3 min drive - ‪Pizzeria 7 Tigres - ‬4 min drive - ‪Salon de onces Monterrey - ‬3 min drive - ‪Restaurante Montecarlo - ‬5 min walk ## About this property ### Hotel Terrazas de la Candelaria Family-friendly hotel in the entertainment district Take advantage of free breakfast, a poolside bar, and a free grocery shopping service at Hotel Terrazas de la Candelaria. Adventurous travelers may like the hiking/biking at this hotel. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Latin American cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site. Additional perks include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking and valet parking - Limo/town car service, supervised childcare (surcharge), and a 24-hour front desk - Luggage storage, a porter/bellhop, and tour/ticket assistance Room features All guestrooms at Hotel Terrazas de la Candelaria feature comforts such as bathrobes, in addition to amenities like late night room service and free WiFi. More conveniences in all rooms include: - Childcare services and cribs/infant beds - Bathrooms with showers - Private yards, portable fans, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/13000000/12350000/12349400/12349323/3973ebc8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada Campestre San Gil - Pool - Breakfast included - Spa - Pet-friendly 8.0 Very good 16 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=12349323&PinnedHotelID=12349323&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/116000000/115840000/115836700/115836622/w1667h1164x0y0-37f92146.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Gil House San Gil - Pool - Hot tub - Breakfast included - Spa 10 Exceptional 2 reviews CA $97 CA $97 total Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=115836622&PinnedHotelID=115836622&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/92000000/91340000/91333400/91333363/3ad9c620.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal La Casona Don Juan San Gil - Breakfast included - Pet-friendly - Free WiFi - Restaurant 10 Exceptional 3 reviews CA $23 CA $23 total Nov 22 - Nov 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=91333363&PinnedHotelID=91333363&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free offsite parking - Airport drop-off shuttle (surcharge) on request - Area shuttle (surcharge) - Shopping center shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Free self parking on site - Free valet parking on site - Free RV/bus/truck parking on site ### Food and drink - Free breakfast available daily 7:00 AM to 9:30 AM - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Carbon de Palo ### Things to do - Children's pool - Full-service spa - Health club - Hiking/biking trails - Outdoor pool - Outdoor pool (guest access) - Shopping - Steam room - TV in common areas ### Family friendly - Children's pool - Crib (surcharge) - Grocery/convenience store - In-room babysitting (surcharge) - In-room washer/dryer - Laundry facilities - Outdoor pool - Snack bar/deli - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk - Shared refrigerator ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 1,184 square feet of conference space - 24-hour business center - Meeting rooms ### Outdoors - Garden - In the mountains - Picnic area - Pool loungers - Terrace ### Full-service spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair-accessible path of travel ### More - 1 building - 2 floors - Banquet hall - Built in 2009 - Colonial architecture - Designated smoking areas ## Room amenities ### Bedroom - Crib (surcharge) ### Bathroom - Bathrobes - Private bathroom - Shower ### Entertainment - 18-inch TV ### Food and drink - Late-night room service ### More - Access via exterior corridors - Free local calls - Free long-distance calls - Phone - Portable fan - Washer/dryer ## Policies ### Check-in Check-in time starts at 3 PM ### Check-out Check-out before 1 PM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of COP 50000 per pet, per stay Welcoming dogs and cats only 2 total (up to 44 lbs per pet) ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Rollaway/extra beds are not available Cribs (infant beds) are available for COP 35000.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: COP 300000 per vehicle - Pet fee: COP 50000 per pet, per stay - Crib (infant bed) fee: COP 35000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 9 AM to midnight Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Terrazas de la Candelaria Hotel Terrazas de la Candelaria San Gil Terrazas de la Candelaria Terrazas de la Candelaria San Gil Hotel Terrazas Candelaria San Gil Hotel Terrazas Candelaria Terrazas Candelaria San Gil Terrazas Candelaria Terrazas La Candelaria San Gil Hotel Terrazas de la Candelaria Hotel Hotel Terrazas de la Candelaria San Gil Hotel Terrazas de la Candelaria Hotel San Gil ## Frequently asked questions ### Does Hotel Terrazas de la Candelaria have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–midnight. ### Is Hotel Terrazas de la Candelaria pet-friendly? > Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of COP 50000 per pet, per stay. ### How much is parking? > Self parking and valet parking are free at this property; nearby parking is also free. ### What time is check-in at Hotel Terrazas de la Candelaria? > Check-in begins at 3 PM. ### What time is check-out at Hotel Terrazas de la Candelaria? > Check-out is at 1 PM. ### Does Hotel Terrazas de la Candelaria provide a shuttle to the airport? > Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 300000 per vehicle applies. ### Where is Hotel Terrazas de la Candelaria located? > This family-friendly San Gil hotel is located in the mountains, within 2 mi (3 km) of Parque Gallineral, El Puente Shopping Center, and Gallineral Natural Park. La Libertad Park and San Gil Cathedral are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Terrazas de la Candelaria Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.4 Location ### 7.4 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 4 8 - Good 11 6 - Okay 3 4 - Poor 6 2 - Terrible 2 ### 8/10 Good #### Jenny Juliana May 21, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendado pero lleven vehículo El hotel es algo retirado, mejor si tienes vehículo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento. ##### Jenny Juliana Stayed 3 nights in May 2018 ### 6/10 Okay #### Ignacio Nov 17, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada. ##### Ignacio Stayed 1 night in Nov 2017 ### 8/10 Good #### Fidel Nov 12, 2017 Liked: Staff & service, property conditions & facilities, room comfort #### Recomendación La habitación muy cómoda, el desayuno muy completo y rico. El único problema es que dentro de la habitación entraban hormigas y se subían por todos lados ##### Fidel Stayed 1 night in Nov 2017 ### 10/10 Excellent #### Hans Oct 17, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente estadía Excelente experiencia gratamente sorprendidos la comida espectacular las habitaciones en muy buen estado Todo el personal muy atento Les recomendamos revisar la señal de la tv en las mañanas no funcionaba ##### Hans Stayed 2 nights in Oct 2017 ### 8/10 Good #### ENRIQUE Jul 28, 2017 Liked: Staff & service, property conditions & facilities, room comfort #### Bonito con buen Jacuzzi Solo pasamos la noche en una parada hacia otro destino. Agradable el jacuzzi y bueno el restaurante. El ambiente por su ubicación en la montaña es agradable. ##### ENRIQUE Stayed 1 night in Jun 2017 ### 6/10 Okay #### Diana gimena Jun 28, 2017 Disliked: Property conditions & facilities, room comfort #### INCONFORME Cabañas muy oscuras. Nunca hubo agua caliente siempre decian que lo estaban solucionando, las fotos de la pisicina son retocadas, pues realmente es muy pequeña. Los televisores son super viejos. De rescatar la alimentacion, estuvo rica. Afortunadamente nos la pasamos por fuera los 3 dias porque no hay mayor cosa que hacer en el hotel. ##### Diana gimena Stayed 2 nights in Jun 2017 ### 8/10 Good #### Verified traveller May 17, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hospedaje El personal es muy atento, el hotel es muy tranquilo y agradable por su ubicación, la comida es buena, las habitaciones muy limpias. ##### Verified traveller ### 8/10 Good #### Giuseppe Oct 10, 2016 Liked: Cleanliness, staff & service, room comfort #### Posizione panoramica Hotel posizionato fuori città, in posizione panoramica. Arredamento molto spartano. Camera grande, letto comodo, immenso. Bagno piccolo con doccia. Al lavandino non c'è acqua calda. Staff giovane molto preparato e amichevole. Colazione sufficiente, wifi lento. Rapporto qualità prezzo buono. ##### Giuseppe ### 2/10 Terrible #### Verified traveller Jul 6, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No recomendable Regular no amerita la inversión ##### Verified traveller ### 10/10 Excellent #### rosalva, Bogota Jul 2, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un lugar para un magnifico descanso Es un hotel para un buen descanso,lejos del ruido y su vista espectacular. ##### rosalva ### 10/10 Excellent #### William Martin, Bucaramanga Jan 12, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Que buen descanso, total relax como nuevos Excelente atención, excelente clima, sitio para relax y cerca de deportes extremos y de atracciones turisticas ##### William Martin ### 4/10 Poor #### James H Jan 9, 2016 Disliked: Cleanliness, property conditions & facilities, room comfort #### Malo El precio de la habitación no justifica las condiciones de hotel, habitaciones sin un colarte, toallas percudidas, problemas con el agua caliente. ##### James H ### 4/10 Poor #### Cecilia, Connecticut, USA Dec 31, 2015 Disliked: Cleanliness, property conditions & facilities, room comfort #### Regular,desde que Llegamos,tuve problemas. Muy regular,varias veces puse quejas.los,precios muy altos par el servicio que Dan.que Los empleados Sean mas cordial es. ##### Cecilia ### 4/10 Poor #### Verified traveller Jan 6, 2015 Disliked: Cleanliness, property conditions & facilities, room comfort #### Debe mejorar mucho No fue una mala experiencia, pero tampoco buena ##### Verified traveller ### 2/10 Terrible #### Verified traveller Nov 4, 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Think twice if you are booking here! I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price. ##### Verified traveller ### 8/10 Good #### cb, san gil Oct 11, 2014 Liked: Cleanliness #### Buen servicio Buena instancia. Debería haber más variedad para desayunar, incluir fruta. ##### cb ### 8/10 Good #### rolpin25 Sep 6, 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente ubicacion, buen servicio Excelente servicio ##### rolpin25 ### 4/10 Poor #### paola ruiz, bucaramanga Aug 1, 2014 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### mal servicio en cuanto a instalaciones excelentes, amplias limpias pero la atencion en cuanto a personal humano deja mucho que desear se pidio una decoracion para cumpleaños dijeron la noche anterior que tranquila que al desayuno la iba a tener y no fue asi, resulta que nos levantamos al dia siguiente y no habia ningun tipo de decoracion, me le acerco a la recepcionista de turno indicandole que habia pedido una decoracion pagando el costo adicional y lo que me dice es " a es que la otra niña me aviso tarde y no mandaron comprar nada" que tipo d ehotel que no cumple con las exigencias de un cliente deja mucho que desear gracias ##### paola ruiz ### 4/10 Poor #### susan Jul 15, 2014 Disliked: Cleanliness, staff & service, property conditions & facilities #### Much too far out of town and road's not walkable Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night. ##### susan ### 8/10 Good #### SIGIFREDO Mar 26, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### SIGIFREDO ### 8/10 Good #### Jorge Bairon Oct 13, 2017 Liked: Cleanliness, room comfort ##### Jorge Bairon Stayed 2 nights in Oct 2017 ### 8/10 Good #### Verified traveller Dec 6, 2016 Liked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller ### 8/10 Good #### Verified traveller Dec 6, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller ### 10/10 Excellent #### Verified traveller Jun 27, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller ### 4/10 Poor #### PAOLA M Mar 28, 2016 Disliked: Cleanliness, room comfort ##### PAOLA M ## Expedia's Latest Trends ### Hotels > [Coast Osoyoos Beach Hotel](https://www.expedia.ca/Osoyoos-Hotels-Coast-Osoyoos-Beach-Hotel.h994433.Hotel-Information) > > [Margaritaville Beach Resort - Nassau](https://www.expedia.ca/Nassau-Hotels-Margaritaville-Beach-Resort-Nassau.h59946372.Hotel-Information) > > [Aquila Private Game Reserve & Spa](https://www.expedia.ca/Touws-River-Hotels-Aquila-Private-Game-Reserve-Spa.h6347327.Hotel-Information) > > [Cabin Rentals Banff](https://www.expedia.ca/Banff-Cabins.d10550-aaCabins.Travel-Guide-Accommodation) > > [Grand Sirenis San Andres](https://www.expedia.ca/San-Andres-Hotels-Grand-Sirenis-San-Andres.h47010877.Hotel-Information) > > [Hotels in Yorkton](https://www.expedia.ca/Yorkton-Hotels.d10602.Travel-Guide-Hotels) > > [Hotels in Ellicottville](https://www.expedia.ca/Ellicottville-Hotels.d183669.Travel-Guide-Hotels) > > [Hotels in Acheson](https://www.expedia.ca/Acheson-Hotels.d714970594804809728.Travel-Guide-Hotels) > > [Hotels in Summerside](https://www.expedia.ca/Summerside-Hotels.d10610.Travel-Guide-Hotels) > > [Santa Marta Marriott Resort Playa Dormida](https://www.expedia.ca/Santa-Marta-Hotels-Santa-Marta-Marriott-Resort-Playa-Dormida.h36287893.Hotel-Information) > > [Cottages Brampton](https://www.expedia.ca/Brampton-Cottages.d6807-aaCottages.Travel-Guide-Accommodation) > > [Decameron Isleño - All Inclusive](https://www.expedia.ca/San-Andres-Hotels-Decameron-Isleno-All-Inclusive.h1071822.Hotel-Information) > > [Zuana Beach Resort](https://www.expedia.ca/Santa-Marta-Hotels-Zuana-Beach-Resort.h3885428.Hotel-Information) > > [Le Blanc Spa Resort Los Cabos - Adults Only - All-Inclusive](https://www.expedia.ca/Los-Cabos-Hotels-Le-Blanc-Spa-Resort-Los-Cabos-Adults-Only-All-Inclusive.h18584139.Hotel-Information) > > [Hampton Inn by Hilton Montreal Downtown](https://www.expedia.ca/Montreal-Hotels-Hampton-Inn-By-Hilton-Montreal-Downtown.h63306272.Hotel-Information) > > [Wingate by Wyndham Lethbridge](https://www.expedia.ca/Lethbridge-Hotels-Wingate-By-Wyndham-Lethbridge.h597746.Hotel-Information) ### Flights > [Flights from San Juan (SJU) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/sju/yvr/san-juan-to-vancouver) > > [Flights from Ottawa (YOW) to Thunder Bay (YQT)](https://www.expedia.ca/lp/flights/yow/yqt/ottawa-to-thunder-bay) > > [Flights from Toronto (YYZ) to Lisbon District (LIS)](https://www.expedia.ca/lp/flights/yyz/lis/toronto-to-lisbon) > > [Flights from Ottawa (YOW) to Suðurnesjabær (KEF)](https://www.expedia.ca/lp/flights/yow/kef/ottawa-to-reykjavik) > > [Flair Airlines](https://www.expedia.ca/Flair-Airlines-Flights.cF8.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Flagstaff (FLG)](https://www.expedia.ca/lp/flights/yyz/flg/toronto-to-flagstaff) > > [Flights from Detroit (DTW) to Orlando (MCO)](https://www.expedia.ca/lp/flights/dtw/mco/detroit-to-orlando) > > [Flights from Toronto (YYZ) to Kathmandu (KTM)](https://www.expedia.ca/lp/flights/yyz/ktm/toronto-to-kathmandu) ### Cruise > [Cruises from New York](https://www.expedia.ca/Cruises-from-New-York.d178293.Cruise-Departure-Port) ### Packages > [Thailand Vacations](https://www.expedia.ca/Thailand.d178.Destination-Travel-Guides) > > [Guatemala City Vacations](https://www.expedia.ca/Guatemala-City.d6053902.Destination-Travel-Guides)