Classic Double Room
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Reviews of Hotel Clitunno

4 out of 5
Hotel Clitunno
Piazza Sordini 6, Spoleto, PG

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 167 reviews" "
Rating 8 - Good. 77 out of 167 reviews" "
Rating 6 - Okay. 28 out of 167 reviews" "
Rating 4 - Poor. 12 out of 167 reviews" "
Rating 2 - Terrible. 7 out of 167 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent space
We found the hotel excellent; the staff were very helpful and quite friendly (some reviews said otherwise but we met several people working there and all were great) We got the smallest room; which was quite small for two people but very clean and with nice furniture comfortable bed and new bathroom, good AC etc. Breakfast was very nice and relaxing. The public spaces are really lovely. We took our time leaving each morning because it was so inviting. We accidentally left something in the room after we left and the staff saved it for us to pick up days later. I would highly recommend this hotel
Stayed 2 nights in Jun 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is an a very good location . Personnel is friendly and willing to assist for any need . However , rooms are not big and have the essential . An hand of fresh paint here and there will not hurt . Fair relation price /quality . Could be a nice addition to have more variety on breakfast menu : not everybody likes brioches and melba toast in the morning .
Stayed 1 night in Aug 2021

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but not so friendly
On our arrival, we were met at the front desk by a rather gruff man who checked us in. Not very hospitable or gracious. Also we encountered one of the attendants at breakfast with the same reaction. The hotel was clean and we liked the location. And the man at the desk in the evening was very nice and helpful. Just a few not so friendly encounters.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Hotel Clitunno on Aug 4, 2019
Grazie per aver scelto Hotel Clitunno di Spoleto!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the middle of town, with free parking available. Breakfast minimal.
Stayed 1 night in May 2019
Response from Hotel Clitunno on Jun 1, 2019
Thanls a lot for your report!

4/10 Poor

Verified traveller

Disliked: Staff & service
If you had to pay for attitude this property would be unaffordable. The owner and 1 of his sons (the short one) are arrogant and have no customer service skills. My husband is Italian and I am fluent so there was no misunderstanding anything. It is really unfortunate since this hotel is conveniently located and the lobby is lovely. When we first walked in we were very impressed and then it was all down hill. They have a system for parking where they give you the permit and tell you what streets you can park on. We followed their instructions and found a ticket on the car the next morning. It turns out that the permit was expired by a month. The ticket was obviously their responsibility but the way they handled it was very unprofessional. I asked for a copy of the payment receipt and the owner started yelling at me, finally he said that they would e-mail me one. It took numerous e-mails and 3 phone calls after we left to get a copy. Both mornings we were without hot water. The first morning we let it slide, the second morning it felt initially OK but once in it went cold. My husband went down and spoke to the owner who said he didn't know what to do with the heater we would have to wait for the son. Since I had already put the soap in my hair etc that wasn't an option so had to rinse in cold water, again. The coffee machine in the breakfast room spews out the most vile liquid that in no way resembles cappuccino, the young lady was kind enough to get me one from the bar.
Stayed 2 nights in Nov 2018
Response from Loreta Hotel Clitunno Spoleto on Jan 16, 2019
Gentile Signora, parla fluentemente in italiano e le rispondo in lingua originale: per l'acqua calda è sceso una volta sola Suo marito e ha parlato con me dipendente e non con il proprietario, è venuto subito il tecnico e ha eliminato la bolla d'aria creatasi nell'impianto e ci siamo scusati per il disagio fornendo ulteriori accappatoi/telo da bagno. Per la multa il proprietario l'ha saldata subito, riscontrando la mia responsabilità. L'unica persona ad essere stata molesta sia al telefono che tramite e-mail è stata Lei e Suo marito che mi urlava minacciandomi e insultandomi al telefono. Qui lavoriamo per fornire con educazione e cortesia tutti i servizi possibili e restiamo a disposizione firmando con nome e cognome. Cordiali saluti M. Loreta Di Maccio front desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in central Spoleto, recommended. Good breakfast
Stayed 1 night in Oct 2018
Response from Hotel Clitunno on Nov 4, 2018
Thanks

8/10 Good

Timothy

Liked: Cleanliness
Disliked: Staff & service
Good, but with minor issues/concerns.
I had problems connecting to the Internet and controlliing the room temperature. Staff generally does not speak English, though this is not a fault of theirs, simply a point worth noting. Hotel was in a good location, although parking is limited at hotel. A local mentioned that the restaurant is quite good, but I had no personal experience.
Stayed 1 night in Oct 2018
Response from Hotel Clitunno on Oct 12, 2018
Siamo spiacenti per la Sua esperienza, al ricevimento c'è sempre il personale disponibile ad aiutare i clienti. Ogni camera ha il telecomando per decidere in modo autonomo la temperatura. Grazie per aver scelto Hotel Clitunno

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Hotel Clitunno on Sep 19, 2018
Grazie per aver scelto Hotel Clitunno!

6/10 Okay

Verified traveller

Ok stay
Rooms were nothing exceptional (we paid extra only not to have the basic room and still werent quite happy). One of the brothers at the front desk was pissed off all the time. We had a simple lunch at the restaurant and the pasta was very good.
Stayed 2 nights in Sep 2018
Response from Hotel Clitunno on Sep 13, 2018
Thanks

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioning and phone in room were not working. I mentioned the air conditioning on 3 occasions and was told they were going to look into it, they never did and I ended up sleeping a hot room with window open. The customer service just was not friendly or responsive.
Stayed 1 night in Jun 2018

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent - right downtown. The room, bed and entire hotel was comfortable. The staff was very formal and professional.
Stayed 1 night in May 2018

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay.
We stayed for one night on our down to south of Italy. Room was small but adequate for our needs. Though we came when they were having a party. They made room for us to have dinner there. Wonderful dinner. Everyone very friendly and accommodating.
Stayed 1 night in Jan 2018
Response from Hotel Clitunno on Mar 4, 2018
Thanks a lot for your review!

6/10 Okay

Jerry, Perth

Liked: Cleanliness, staff & service
hotel in centre of spoleto
The walk from the train station to the hotel isn't really that far but it's up steep roads and pathways so our advice is to take a taxi. If you are traveling by car it appeared there was parking. The young girl was very efficient. Rooms were rather small and compact. Breakfast was reasonable too.
Stayed 3 nights in Aug 2017

10/10 Excellent

Barbara J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Disappointed that the bridge was closed.
Stayed 2 nights in Jun 2017

8/10 Good

an

Liked: Cleanliness, property conditions & facilities, room comfort
Good Central Hotel
The hotel was in a good location, only a short walk from an abundance of restaurants and bars. The staff were friendly

10/10 Excellent

Douglas, Wakefield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful, stylish with attention to detail.
All the staff were very helpful and friendly - the receptionists, particularly Alan who helped us with parking etc and supplied a much needed large beer when we arrived at 1 am! The cleaning staff were really nice and efficient. We have already said we want to return.

8/10 Good

Kysa Jim

Liked: Cleanliness, property conditions & facilities, room comfort
Great location to explore from.
The hotel was excellent, rooms were clean, beds were great. Easy walking distance to park, bus stops, downtown, train station, etc. Great restaurants within walking distance. My only advice is to keep your online booking paperwork with your room rate quote. When we checked out they tried to overcharge us 105. euros. I took out my print-out from Expedia and showed them the rate we were quoted and they changed the bill. Just FYI.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent 3 star hotel
Staff was friendly and helpful, breakfast choices varied and central location is good. I would return again.

8/10 Good

Painton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Michael, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
"Lost" my reservation. Gave me a different room two floors down in the basement. Had no wifi down in the dungeon. While in the lobby using wifi, noticed some event and a ton of people coming in to restaurant part of hotel, then into rooms that were not in the dungeon. Pretty sure my "reservation" went to one of the locals. Staff werent that friendly, pretty much blew me off when i asked about the no wifi in the room. Room was actually nicely updated and fairly clean. Shower did not drain though. Almost overflowed onto floor. Will not return. Hope the next persons stay is better than mine.

8/10 Good

Nat, Sydney

Liked: Cleanliness, staff & service
Quick stop on the way to Rome
We stopped here for 1 night on the way to Rome in May 2014. The hotel is family run and everyone was very friendly. They were hosting a wedding when we arrived so the place was packed and very noisy. The room was serviceable, but you could hear every footstep walking down the hallway. We would stay here again. Best meal in Italy was in this town.

10/10 Excellent

James, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place to stay in Spoleto.

8/10 Good

Molla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Stayed 1 night in Dec 2023

6/10 Okay

Fabio

Liked: Cleanliness, amenities
Buona posizione. Spazi comuni molto belli, arredamento delle camere un po’ vecchio

10/10 Excellent

Temi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentile e disponibile, struttura accogliente e comoda.
Stayed 1 night in Oct 2023

8/10 Good

Federico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura confortevole, personale attento e collaborativo, ottima la posizione. Un po’ complicato il parcheggio, ma con un extra si può parcheggiare nel cortile di fronte.
Stayed 1 night in Sep 2023

10/10 Excellent

Elio

Travelled with family
Stayed 1 night in Aug 2023

8/10 Good

Massimo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in centro, posteggio difronte all'hotel a pagamento. Ristoranti bar e gelaterie a soli 200m, ma sono tutti in salita a Spoleto. Per il resto tutto ok.
Stayed 2 nights in Aug 2023

10/10 Excellent

Anna Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentilezza e disponibilità
Stayed 1 night in Aug 2023

8/10 Good

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Antonio

Stayed 2 nights in Aug 2023

10/10 Excellent

ROBERTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sono arrivata all'hotel Clitunno un po' scettica, per via di alcune recensioni poco rassicuranti, ma mi sono ricreduta subito. L'hotel si trova nella ZTL di Spoleto, ma è facile da raggiungere e offre svariate possibilità di parcheggio nei dintorni (pagando una cauzione di 10€, che ci è stata restituita al check-out, abbiamo avuto un tagliando per parcheggiare gratuitamente negli stalli blu). All'arrivo ho chiesto di cambiare stanza, per via dei miei problemi di allergia. Ci hanno proposto subito alcune soluzioni e ci hanno assegnato gratuitamente una camera migliore. Siamo stati colpiti dalla gentilezza che si respira in quest'hotel, tutto il personale è sempre cordiale e sorridente (vi assicuro che noi siciliani, che abbiamo il sole nel cuore, apprezziamo tanto un atteggiamento del genere!) dalla reception alla sala colazione, senza dimenticare gli addetti alle pulizie. La struttura è a un minuto a piedi dal Teatro nuovo, dal Teatro romano con il Museo archeologico e da Corso Mazzini. Con una breve passeggiata, si possono raggiungere gli ascensori che conducono ai tappeti mobili sotterranei: per chi vuole evitare di percorrere le ripide salite, gratuitamente, la città è a portata di... piede! Anche se è bello perdersi tra le stradine di Spoleto! L'hotel offre a tutti gli ospiti una colazione a buffet con cornetti, ciambelle, crostate, pancake, fette biscottate, marmellata, cappuccino, caffè ecc. Abbiamo soggiornato per 7 notti, per scoprire la splendida terra umbra!
Stayed 7 nights in Aug 2023

10/10 Excellent

Gianluca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
struttura molto elegante, ben tenuta. stanze spaziose e pulite, a due passi da tutte le attrattive del luogo
Stayed 1 night in Aug 2023

10/10 Excellent

Henrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glimrende hotel i centrum.
Charmerende og glimrende hotel centralt ii den gamle by. Terrassen udenfor er et ekstra plus.
Stayed 3 nights in Jul 2023

2/10 Terrible

Sergio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Scriviamo questo giudizio negativo in quanto questa struttura, che vanta 4 stelle, ha delle problematiche pesanti. La prima riguarda la pulizia dei bagni e delle camere, approssimativa, e la seconda riguarda la tranquillità notturna, inesistente in quanto il vociare delle persone che cenano nello spazio sottostante le camere rimbomba impedendo di tenere le finestre aperte, e la climatizzazione della camera non risolve in quanto rumorosa e per nulla efficiente. Il personale per contro è stato molto gentile e disponibile, ma suggerirei di provvedere ad un controllo più puntuale circa la pulizia ed a sostituire al più presto gli attuali condizionatori con delle apparecchiature silenziose.
Stayed 1 night in Jul 2023

2/10 Terrible

Clorinda

Stayed 1 night in Jun 2023

4/10 Poor

giovanni

Travelled with partner
Disliked: Amenities, property conditions & facilities
Camera piccola che non si poteva girare, ho dormito per modo di dire, perché il letto era una pietra e non da meno i cuscini che erano talmente flosci che mi sono svegliato col collo bloccato.
Stayed 1 night in Apr 2023

8/10 Good

romano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La nostra vacanza a Spoleto
Alla reception abbiamo inizialmente trovato un giovane impiegato che non ci ha dato molte informazioni quali ad esempio la dichiarazione della targa dell’auto perché l’albergo si trova in zona ZTL, l’orario della colazione e nemmeno il numero della camera, poco leggibile sul portachiavi. Più tardi abbiamo trovato un receptionist che sapeva il fatto sul è molto gentilmente ha provveduto a dare tutte le corrette informazioni per il nostro soggiorno. La camera piccola ma pulita così come il bagno. Magari sarebbe meglio la doccia anziché la vasca. Colazione più che buona.
Stayed 4 nights in Jan 2023

10/10 Excellent

IDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima la posizione, la camera e la cortesia
Stayed 1 night in Nov 2022

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ad un passo dal centro storico, comodità di parcheggio personale disponibile e gentile.

6/10 Okay

ADELE

Stayed 2 nights in Aug 2022

4/10 Poor

Giacomo

Travelled with family and small children
Liked: Cleanliness
La struttura è comoda perché situata al centro, pulizia buona ,camere e arredamento da rifare,eravamo 3 adulti e un bambino, abbiamo preso una camera matrimoniale e un secondo letto che ci avevano detto era una piazza e mezzo ma la sorpresa è stata un divano letto che una volta aperto si passava con fatica ,cameriere e donne della pulizia carinissime per il resto poco dispinibili
Stayed 3 nights in Aug 2022

8/10 Good

Pietro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

ALESSANDRA

Disliked: Cleanliness, property conditions & facilities, room comfort
Soggiorno negativo
Hotel pessimo abbiamo soggiornato una notte con stanza piccola bagno piccolo e inutizzabile non pulito, NON SI PUÒ valutare come quattro stelle ma come due stelle
Stayed 1 night in Oct 2021

10/10 Excellent

Mosella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritorneremo
Staff molto gentile, camere e bagni pulito ottima Ilazione
Stayed 1 night in Aug 2021

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Francesco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Da rinnovare
Poteva essere un hotel prestigioso qualche decennio fa ma ora le camere necessitano di parecchia manutenzione. Posizione eccellente.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una bella struttura a ridosso del centro storico Fondamentale per chi viaggia con bagaglio la disponibilità di parcheggio presso la struttura Belli la hall, il bar è il ristorante, ottima la prima colazione La stanza confortevole ma pervasa da una impressione di trascuratezza
Stayed 2 nights in Jul 2021