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Reviews of Pacific Inn of Redwood City

2.5 out of 5
Pacific Inn of Redwood City
2610 El Camino Real, Redwood City, CA

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1001 reviews" "
Rating 8 - Good. 368 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 78 out of 1001 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Veronica

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2020
Response from Neal B. on Dec 10, 2020
Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and not very helpful. Manager was the worst
Stayed 14 nights in Nov 2020
Response from Sam on Dec 9, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stressed out, no relief
Cleaning ladies were amazing, hotel staff not so much. Came outside two nights ago to police and tow truck with my newly purchased vehicle. End result, My car got towed and I have all my stuff with my 10 month old in the room and am being charged 40$ for a late check-out. Oh and I was charged over $100 to check in early, habingnowhere to go cause my house is getting bugbombed
Stayed 9 nights in Nov 2020
Response from Nil. on Nov 29, 2020
Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020
Response from Neal, on Nov 29, 2020
Dear John, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

2/10 Terrible

Marissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Neal B. on Nov 10, 2020
Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Sam B. on Nov 9, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank, Phoenix, AZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel to find. The staff were nice and the room was perfect and close to everything!
Stayed 2 nights in Oct 2020
Response from Neal B. on Nov 5, 2020
Dear Frank, Thank You! We are delighted to hear you enjoyed your stay with us and look forward to seeing you again soon! stay safe !

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A racoon visited us! Clean, well kept and newly remodeled room
Stayed 4 nights in Oct 2020
Response from Sam on Oct 31, 2020
Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Neal B. on Oct 22, 2020
Dear Randall, Thank You! We are delighted to hear you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Sam on Oct 19, 2020
Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

8/10 Good

michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great property poor customer service!
The room was really nice. Bed was firm but comfortable. The jacuzzi tub was really nice and overall cleanliness was great. The decor of the property was really pretty as well. I paid extra for breakfast and then when I called to find out where it was at they informed me they weren't able to provide it due to covid. They refused to give me a refund for the extra fee and I even pointed out the differences in price. This would have been a five star review had they provided better customer service. They even refused to provide a receipt when I asked for one from their property so I could provide proof to hotels.com.
Stayed 1 night in Oct 2020
Response from Neal B. on Oct 15, 2020
Hello Michael, We are grateful you enjoyed staying with us. Please accept our sincerest apologies in terms of our county restrictions not allowing us to reopen breakfast at any hotels at this time. We do hope to have the Redwood Cafe open to guests in the coming months. Again, we do not advertise breakfast being included at this time nor have never charged extra for this amenity. Please accept our apologies for misunderstanding on Hotels.com

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020
Response from Neal on Oct 13, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020
Response from Sam on Oct 12, 2020
Thank You! Stay Safe!

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
be back for sure ..never !!
Not pleasant at all !! A lot of riff raft !! Someone kept shinning a flash light at my window ,in the middle of the night ,people kept walking around late at night ,no security at all !!
Stayed 1 night in Sep 2020
Response from Neal B. on Oct 8, 2020
Dear Miguel, Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward. Regards, Neal B

10/10 Excellent

Cris, Paso Robles

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and place. Very clean and neat. Especially for the price.
Stayed 1 night in Oct 2020
Response from Sam on Oct 2, 2020
Dear Cris, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Not coming back!
My bf and i stayed there because we had to visit a family member who was not doing well. The entire stay wa me s terrible, the woman who works the graveyard shift needs a change of attitude and a lesson on customer service/respect. The housekeepers were gossiping in spanish about both my bf and I as if I don't understand spanish. I will never be going back the jacuzzi tub was never cleaned. The sheets in both beds were mever maid until asked to do so. The owners and workers here only care about $ and not providing Good hospitality I really Hope they read the reviews and take suggestions into consideration.
Stayed 4 nights in Aug 2020
Response from Neal B. on Sep 29, 2020
Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020
Response from Neal B. on Sep 22, 2020
Dear Guest, Thank you for taking the time to review our property. Although we were happy to hear that your overall stay with us was a positive one, we were disappointed that you didn't love your stay. We will be passing your feedback on to our relevant management teams, to ensure improvements are made. We would love to welcome you back, the next time you are visiting the area. Stay Safe!

10/10 Excellent

Julio

Stayed 1 night in Sep 2020
Response from Neal B. on Oct 1, 2020
Dear Julio, Thank You! We are thrilled you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a doctor appointment. We always stay at Pacific Inn and have never been disappointed.
Stayed 1 night in Sep 2020
Response from Sam on Sep 19, 2020
Dear Teresa, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe.

10/10 Excellent

Elisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sam on Sep 16, 2020
Dear Elisha, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

4/10 Poor

Chell, San Mateo

Liked: Cleanliness, staff & service
In room Phone didn’t work, had to call front desk with my cell phone. And Jet Tub water never went down the drain, couldn’t take a morning shower because the tub basin water was still standing!
Stayed 1 night in Sep 2020
Response from Sam. on Sep 16, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately, the jacuzzi tub jets are automatically turned off by 10pm on weekends. This was not mentioned on hotel booking site nor at the time of hotel check in.
Stayed 1 night in Sep 2020
Response from Neal B. on Sep 17, 2020
Thank you for your review on your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve in every way. I appreciate your comments about your experience during your stay. We apologize that your experience was not a positive one, as our main priority is to be able to offer a comfortable and well-maintained atmosphere. The Jacuzzi tubs are still operational at night, we just recommend that guests not use them so late at night as it could disturb other guests near by. We will take this feedback into consideration and hope that you will be willing to give us a chance to turn your experience around.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and safe place.
Stayed 1 night in Sep 2020
Response from Neal B. on Sep 11, 2020
Thank You! Stay Safe!

6/10 Okay

Arcadio

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2020
Response from Neal on Sep 11, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jose

Travelled with family
Disliked: Room comfort
not a happy sleep
Neighbors were up all night partying and being loud out in the hallway . Beds were really hard , not comfortable after long drive . No breakfast served during quarantine so that was a rip off because I was offered and charged for a service not available . Not super clean but not horrible either location was descent .
Stayed 1 night in Sep 2020
Response from Sam on Sep 9, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from Sam on Sep 7, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good deal for the price. It was well priced for what you get.
Stayed 1 night in Aug 2020
Response from Neal. on Aug 30, 2020
Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Neal B. on Aug 26, 2020
Dear Linda, Thank You! We are delighted you enjoyed your stay with us and hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Neal B. on Aug 23, 2020
Thank you for taking the time to complete a review of your stay with us. I am terribly sorry your stay was filled with so many disappointments. Again, I do apologize for any inconvenience and that the stay was not to standards. I will bring it up with the team and discuss what we can do to improve our execution moving forward.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Neal on Aug 22, 2020
Dear Guest, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Neal B. on Aug 19, 2020
Dear Brad, Thank You! We are delighted to hear you enjoyed your stay with us and appreciate the lovely feedback. We hope to see you again soon! Stay Safe

4/10 Poor

Verified traveller

Liked: Staff & service
It was ok stay. Alot of noise at night from other tenants and noises from upstairs stay. They need to have securities around the premises
Stayed 2 nights in Aug 2020
Response from Neal B. on Aug 18, 2020
Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Sam on Aug 18, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Sam on Aug 18, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Bad plumbing
Telvision Plumbing isuses
Stayed 1 night in Aug 2020
Response from Neal on Aug 18, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

10/10 Excellent

Maria, Manteca CA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean simple modern room that was affordable just what i was looking for
Stayed 1 night in Aug 2020
Response from Neal B. on Aug 11, 2020
Dear Maria, Thank You! We are delighted to hear you enjoyed your stay with us! We hope to see you again soon! Stay Safe!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Neal. on Aug 10, 2020
Dear Maria, Thank You! We appreciate your feedback and are happy to hear you enjoyed staying with us!

8/10 Good

Miranda

Stayed 3 nights in Aug 2020
Response from Neal B. on Aug 20, 2020
Dear Miranda, Thank You for your recent review of your stay with us. We are delighted to hear you enjoyed your stay and hope to see you again soon! Stay Safe!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great location!
Best deal for a hotel in the mid-peninsula. Conveniently located to get wherever you need to. Everything is clean, rooms are nice and comfortable. Cannot best the price in this area.
Stayed 5 nights in Aug 2020
Response from Neal B. on Aug 8, 2020
Dear Guest, Thank You! We are delighted to hear you loved staying with us and hope to see you again soon!

8/10 Good

Sam, San Luis Obsipo, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near downtown Redwood City, e.g. BOX headquarters, Caltrain, etc. Clean, large, quiet room. Great value
Stayed 1 night in Aug 2020
Response from Neal B. on Aug 10, 2020
Dear Sam, Thank You! We are delighted to hear you enjoyed staying with us and hope to see you again soon! Stay Safe!

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Neal B. on Aug 4, 2020
Dear Anna, Thank You! We are delighted you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Neal. on Aug 3, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

esperanza, Redwood city

Liked: Staff & service, amenities, property conditions & facilities
everything was excellent.I recommended if you are traveling to Redwood City.
Stayed 2 nights in Jul 2020
Response from Neal B. on Jul 29, 2020
Dear Esperanza, Thank You! We are delighted to hear you enjoyed staying with us! We hope to see you again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious rooms, great shower
Stayed 1 night in Jul 2020
Response from Neal B. on Jul 26, 2020
Dear Robert, Thank You! We are delighted to hear you enjoyed staying with us! We hope to see you again soon!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big rooms, comfortable walking distance to a little bit of everything
Stayed 4 nights in Jul 2020
Response from Neal. on Jul 25, 2020
Hi Robert, Thank You! We are delighted you have enjoyed staying with us! Stay Safe! We hope to see you again soon!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property advertises that they serve breakfast with your reservation I understand if they're not serving breakfast because of covid-19 however they've had months to remove this from their listing with Expedia when Expedia attempted to contact them I'm not less than three occasions the property refuse to answer the phone At this point in time they're only including the advertisement of free breakfast with your reservation to compete with other nearby hotels who are actually serving breakfast a very shady business practice and the fact that they will not respond to Expedia says everything
Stayed 2 nights in Jul 2020
Response from Neal B. on Jul 23, 2020
Hello, Please allow me to apologize for the inconveniences you experienced during your time with us. I can assure you that what you have described is not typical and these issues been addressed with our management. It is my sincere hope that we will have another opportunity to impress you in the future. We nor any other hotels in the San Mateo County are permitted to serve breakfast in any indoor environment at the time being due to COVID-19 Pandemic. We have made clear on all platforms that this information is communicated to all guests. We apologize for the misunderstanding. Take care & stay safe!

10/10 Excellent

Liliana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Neal. on Jul 22, 2020
Hi Liliana, Thank You! We are delighted you have enjoyed staying with us! Stay Safe! We hope to see you again soon!

10/10 Excellent

Grissel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Neal B. on Jul 21, 2020
Dear Grissel, Thank You! We appreciate your feedback and are happy to hear you enjoyed staying with us!

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Neal B. on Jul 13, 2020
Dear Robert, Dear Guest, Thank you for taking the time to review our property. Although we were happy to hear that your overall stay with us was a positive one, we were disappointed that you didn't love your stay. We will be passing your feedback on to our relevant management teams, to ensure improvements are made. We would love to welcome you back, the next time you are visiting the area.

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and out was quick and easy. They were clean and quiet. Close to anything you’ll need.
Stayed 1 night in Jul 2020
Response from Neal. on Jul 7, 2020
Dear Antonia, We are delighted to hear you enjoyed your stay with us! We hope to see you again soon! Stay Safe!