Interior entrance

Reviews of Hotel Zoe Fisherman's Wharf

4 out of 5
Hotel Zoe Fisherman's Wharf
425 North Point, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 648 out of 1019 reviews" "
Rating 8 - Good. 239 out of 1019 reviews" "
Rating 6 - Okay. 77 out of 1019 reviews" "
Rating 4 - Poor. 28 out of 1019 reviews" "
Rating 2 - Terrible. 27 out of 1019 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hongcheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice around pier 39
Stayed 4 nights in Mar 2024

10/10 Excellent

Jamila, Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No Pool, no spa, lobby bar closed
Stayed 3 nights in Mar 2024

10/10 Excellent

Sicheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 3 nights in Mar 2024
Response from Zoe on Mar 27, 2024
Hello Sicheng,We appreciate your 5-star rating and are delighted to hear about your nice experience. Your support means a lot to us. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

lizzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zoe on Mar 25, 2024
Hello Lizzy,Thank you for your 5-star rating. Your support is truly appreciated!Thank You,Samantha JonesGeneral Manager

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Very nice staff, eager to assist.
Stayed 2 nights in Mar 2024
Response from Zoe on Mar 22, 2024
Hello John,Thank you for your positive feedback about our establishment. We appreciate your kind words regarding the cleanliness and the helpful staff. We look forward to the opportunity to welcome you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Marjorie

Lovely hotel. Staff was exceptional.
Stayed 2 nights in Mar 2024
Response from Zoe on Mar 15, 2024
Hello Marjorie,Thank you for your positive feedback on our lovely hotel and exceptional staff. Your support is greatly appreciated! We look forward to hosting you again for another wonderful experience.Thank You,Samantha JonesGeneral Manager

8/10 Good

Keyliss

Liked: Staff & service, amenities, property conditions & facilities
Pleasant stay. King Deluxe was nice.
Stayed 3 nights in Mar 2024
Response from Zoe on Mar 19, 2024
Hi Keyliss,We truly value your feedback regarding your recent stay! We're thrilled to hear that you had a pleasant experience in our King Deluxe room. Thank you for choosing to stay with us, and we look forward to your next visit!Thank You,Samantha JonesGeneral Manager

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a decent size. Windows were dirty.
Stayed 1 night in Mar 2024
Response from Zoe on Mar 19, 2024
Hi Michael,Thank you for your valuable feedback. We are delighted to hear that you appreciated the room size. We sincerely apologize for the inconvenience caused by the dirty windows and assure you that we will address this promptly. Your support is truly appreciated.Thank You,Samantha JonesGeneral Manager

8/10 Good

Savitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room & bathroom. Comfortable bedding. Microwave, coffee maker available on request. Connecting rooms available. Excellent Italian restaurant attached to the hotel with great staff. Free wine bottle and $15/day credit for eating at the restaurant. Free coffee/tea available in the lobby in the morning. Walkable to Pier 39, red bus tour stop, Fisherman's wharf, Trader Joe's, etc. Here's what I did not like -Restroom did not have a lock. Housekeeping didn't speak or understand English. No gym. No free breakfast.
Stayed 3 nights in Mar 2024
Response from Zoe on Mar 19, 2024
Hi Savitha, Thank you for sharing your recent experience with us. We are delighted to hear that you appreciated the cleanliness, comfortable bedding, and the hotel's proximity to popular attractions. Your feedback on the restroom lock, language communication with housekeeping, gym availability, and breakfast offerings is valuable to us. We will address these concerns to enhance our services further. We look forward to exceeding your expectations on your next visit.Thank You,Samantha JonesGeneral Manager

10/10 Excellent

Richard T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay!
Stayed 4 nights in Feb 2024
Response from Zoe on Mar 19, 2024
Hello Richard,We appreciate your positive feedback about your stay with us! It's great to hear that you had a wonderful experience. Thank you for your support.Samantha JonesGeneral Manager

8/10 Good

Gary James

Travelled with group
Liked: Staff & service, property conditions & facilities
Additional miscellaneous “fees” at checkout totaling over $200.00 for a four night stay!
Stayed 4 nights in Feb 2024
Response from Zoe on Mar 19, 2024
Hello Gary,Thank you for your feedback regarding the additional fees at checkout. We understand how these unexpected charges can be frustrating. Your insights are crucial to us, and we will carefully assess our fee structure to enhance transparency for our guests. We look forward to the opportunity to exceed your expectations on your next visit.Thank you,Samantha JonesGeneral Manager

8/10 Good

daniel

Friendly People and rooms are decent and clean. Area of the city is older but safe
Stayed 1 night in Feb 2024
Response from Zoe on Mar 1, 2024
Hi Daniel,Thank you for your positive feedback! Your compliments on our friendly staff, clean rooms, and the safety of the area are truly appreciated. We look forward to hosting you again soon!Thank you,Samantha JonesGeneral Manager

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised by the level of beauty, cleanliness, and upgrades in the hotel. It is just a few blocks from Fisherman's Wharf and for the price it's exceptional. Beautiful rooms and the bathroom was in excellent shape. Nice, clean bedding and comfortable beds. I'm picky. This was great!
Stayed 1 night in Feb 2024
Response from Zoe on Mar 1, 2024
Hi Lori, Thank you for your 5-star rating. We are thrilled to hear about your positive experience and how pleasantly surprised you were by the beauty, cleanliness, and upgrades of our hotel. It's fantastic to know that you found our location near Fisherman's Wharf exceptional and enjoyed the comfort of our rooms. Your feedback means a lot to us, and we look forward to your next visit!Thank you,Samantha JonesGeneral Manager

10/10 Excellent

Lesley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Zoe on Mar 1, 2024
Hi Lesley,Thank you for the 5-star rating! We truly appreciate your support. We hope to welcome you back in the near future.Thank you,Samantha JonesGeneral Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place, definitely recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Jane, PHILADELPHIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay. Staff was very helpful, parking is a bit pricey but where isn’t?
Stayed 1 night in Feb 2024

10/10 Excellent

Robbin

Liked: Amenities
Wonderful hotel to stay, staff was excellent to work with. Valet service was the best, Ben and Marco were so helpful with your needs!
Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Mindy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent location, and the staff are excellent. Very helpful and friendly. Very good value.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ana, Los Banos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blinds need an upgrade otherwise it was a nice location and room was cozy
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms and close to fisherman’s wharf. I liked the adjacent restaurant and staff.
Stayed 4 nights in Feb 2024

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every team member at the hotel was friendly, helpful and extremely gracious
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Property is great but $40 amenity fee per night is crazy
Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

6/10 Okay

Gina

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were super friendly, and the room was nice enough. Wish they would offer complimentary water instead of giving a $15 redemption for breakfast. Rooms are updated. The sink is modernized with fake drawers. Those drawers and knobs were broken in my room. The rooms are not soundproof so you can be jarred every time another door closes. Water was hot, a/c worked, and the room was clean. I was supposed to receive a wine bottle but did not receive one.
Stayed 1 night in Jan 2024

10/10 Excellent

mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, great location, nice staff. The view from the room wasn’t nice though
Stayed 1 night in Jan 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brooke

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, able to walk to the Pier for dinner.
Stayed 1 night in Jan 2024

10/10 Excellent

JANICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Simin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. My room was comfortable and staff was friendly, especially Jose who really made my stay a welcoming one.
Stayed 2 nights in Jan 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. I had an issue with my key card exlvery time
Stayed 2 nights in Jan 2024

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Hari

Stayed 4 nights in Jan 2024

10/10 Excellent

Yuecheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Stayed 3 nights in Jan 2024

10/10 Excellent

diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Bhawanjit

Stayed 2 nights in Jan 2024

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Every was perfect but the housekeeper came by like 5 times before check out but other than that everything was great!
Stayed 1 night in Jan 2024

4/10 Poor

Rhiannon

Stayed 1 night in Dec 2023

8/10 Good

Anthony

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and experience
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice and accommodating
Stayed 1 night in Dec 2023

10/10 Excellent

Rael

Stayed 1 night in Dec 2023