Bureau, espace de travail pour ordinateurs portables

SureStay by Best Western San Francisco Marina District – Avis

2.5 out of 5

Avis

7,6

Bien

Note de 10 – Excellent, d’après 21 avis sur 72." "
Note de 8 – Bien, d’après 29 avis sur 72." "
Note de 6 – Acceptable, d’après 8 avis sur 72." "
Note de 4 – Médiocre, d’après 13 avis sur 72." "
Note de 2 – Terrible, d’après 1 avis sur 72." "

8,0/10

Propreté

8,2/10

Service et personnel

7,0/10

Commodités

7,2/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Franck

Voyage en famille
Séjour de 4 nuits en janvier 2024
GM a répondu le 4 févr. 2024
Thank you for reviewing our hotel. We would love to hear more about your recent stay with us and ask if you could reach out directly.

6/10 – Acceptable

Cary, Stillwater

Voyage de couple
Points forts : Service et personnel
No elevator. Breakfast is continental. Rooms are clean and small. One window viewed the building next door. Parking is tight and available. Easy access to restaurants, pier 39, etc.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

FULLOH

Séjour de 1 nuit en avril 2024

8/10 – Bien

Mayte

Voyage d’affaires
Points forts : Propreté, service et personnel
Room is in good condition. Front desk staff was nice.
Séjour de 1 nuit en mai 2024
GM a répondu le 14 mai 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at our hotel. We work hard to create a great experience with our guest service and our room condition. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay.

8/10 – Bien

Alejandra Alvarado

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
staff was excellent! Only complaint was that there was no shower amenities (shampoo, conditioner, body wash), dispensers were all empty.
Séjour de 1 nuit en mai 2024
GM a répondu le 8 mai 2024
Thank you for your feedback regarding your most recent stay with us. We are pleased to hear our staff was excellent! We are fortunate to have them as a part of our team and are proud of their commitment to providing top of the line service. It will be our pleasure to share your kind compliments with them acknowledging their devotion to enriching guest experiences. We are sorry to hear about the amenities and will inform our housekeeping team.

8/10 – Bien

LISA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
GM a répondu le 8 mai 2024
Thank you for taking the time to review our hotel. We are happy to know that you enjoyed your most recent stay with us!

6/10 – Acceptable

David Daniel

Séjour de 1 nuit en avril 2024
GM a répondu le 24 avr. 2024
Thank you for staying with us and for your feedback. We kindly ask to hear your feedback to ensure a great experience for our future guests.

8/10 – Bien

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
GM a répondu le 27 avr. 2024
We are happy to know that you enjoyed your most recent stay with us!

6/10 – Acceptable

Tim

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The location is good and if youre lucky you can park your car at the hotel. The rooms are clean..My only complaint is that it is loud at night and in the mornings when people arive and leave.
Séjour de 1 nuit en avril 2024
GM a répondu le 7 avr. 2024
We are happy to know that you enjoyed your most recent stay with us! Your kind words about our hotel location and cleanliness will be personally shared with our team during our morning huddle. Your feedback is very important to us and allows us to improve guest experience.

4/10 – Médiocre

Marissa

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Building is very old, & dingy. There is very limited parking (garage is based on a first come first serve basis). The walls are so thin you can hear every person walking & talking in the hallway, you can hear doors opening & closing. Can also hear luggage wheels rolling down the hallway. Staff was friendly enough, but it was much too noisy.
Séjour de 1 nuit en mars 2024
GM a répondu le 5 avr. 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. We also send messages after the reservation has been made. We understand your frustration with the level of noise within the hotel. Rest assured, we are looking into this matter to ensure it doesn't happen again. We also appreciate your kind words about our staff. We will make sure to pass along your compliments to our entire team. If you would like to discuss further please contact the hotel. Thank you

8/10 – Bien

Tim

Points forts : Propreté
Séjour de 1 nuit en avril 2024
GM a répondu le 7 avr. 2024
Thank you for staying with us and for feedback. We appreciate you taking the time to review our hotel.

8/10 – Bien

Carlos

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
GM a répondu le 3 avr. 2024
Thank you for reviewing our hotel and for being our guest! We will pass on your review to our team who will be thrilled.

10/10 – Excellent

MARTIN

Séjour de 4 nuits en mars 2024
GM a répondu le 24 avr. 2024
Thank you for being our guest and for reviewing our hotel! We are pleased to see the 5 out of 5!

8/10 – Bien

Tracy

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely staff, friendly and helpful. Clean rooms, limited parking. Not much of a breakfast menu.
Séjour de 2 nuits en mars 2024
GM a répondu le 26 mars 2024
Thank you for being our guest and for reviewing our hotel. We are delighted that you thoroughly enjoyed your stay with us. We truly appreciate your gracious comments about our front desk staff / housekeeping staff and their attentive hospitality. We are fortunate to have them as a part of our team and are proud of their commitment to providing top of the line service. It will be our pleasure to share your kind compliments with them acknowledging their devotion to enriching guest experiences. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. Thank you again for your wonderful feedback!

8/10 – Bien

Yuto

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
GM a répondu le 17 mars 2024
We are happy to know that you enjoyed your most recent stay with us! We strive to provide the best experience for all of our guests and look forward to having the pleasure of hosting you again in the future when you visit the San Francisco area!

4/10 – Médiocre

Gavin

Points faibles : Propreté
Séjour de 2 nuits en mars 2024
GM a répondu le 17 mars 2024
Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your recent stay. We would love to hear more about your stay and ask to contact us so we may improve the hotel.

8/10 – Bien

Bennie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was new looking and in good condition. Good design.
Séjour de 4 nuits en mars 2024
GM a répondu le 12 mars 2024
It brings us immense joy to hear that you had an amazing experience at our hotel! We are thrilled to know that our hotel's design and condition was good. We eagerly look forward to welcoming you back for yet another enjoyable experience at our hotel in the near future.

8/10 – Bien

Paul

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The property is a blast form the past
Séjour de 1 nuit en mars 2024
GM a répondu le 12 mars 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at our hotel. I’m delighted we had the opportunity to welcome you and that you had such a wonderful time. It makes us so happy to hear that your experience was a blast as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

8/10 – Bien

Susannah

Points forts : Propreté
Séjour de 1 nuit en mars 2024
GM a répondu le 4 mars 2024
Thank you for reviewing our hotel. We are happy to know that you enjoyed your most recent stay with us!

10/10 – Excellent

Terri

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check-in staff were great.
Séjour de 3 nuits en février 2024
GM a répondu le 2 mars 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are delighted that you thoroughly enjoyed your stay with us. We truly appreciate your gracious comments about our front desk staff and their attentive hospitality. We are fortunate to have them as a part of our team and are proud of their commitment to providing top of the line service. It will be our pleasure to share your kind compliments with them acknowledging their devotion to enriching guest experiences. We hope to have you and your family revisit the next time you are in the area.

10/10 – Excellent

Daniel

Séjour de 1 nuit en février 2024
GM a répondu le 21 mars 2024
Thank you for reviewing our hotel! We are happy to receive the 5/5 review. We are pleased you had a great stay.

10/10 – Excellent

Manuel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
GM a répondu le 24 févr. 2024
Thank you very much for sharing your 5/5 star review. We are happy to know that you enjoyed your most recent stay with us!

10/10 – Excellent

Angela

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Nice location
Séjour de 1 nuit en janvier 2024
GM a répondu le 22 févr. 2024
It brings us immense joy to hear that you had an amazing experience at the SureStay San Francisco Marina District! We are thrilled to know that our hotel's perfect location made it easy for you to visit various local attractions.

4/10 – Médiocre

JINHYUN

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
GM a répondu le 22 févr. 2024
Thank you for your review. We sincerely apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that your experience fell short of our expectations. We would love to hear more regarding your stay so we may improve the experience for future guests.

8/10 – Bien

Valeria

Voyage en famille
Points forts : Propreté, service et personnel
Nos dieron una habitacion en el tercer piso y no tienen ascensor. Desayuno no tan bueno pero basico.
Séjour de 4 nuits en février 2024
GM a répondu le 20 févr. 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding the elevator on our website. Our hope is that our guests will have this information prior to booking with us. We hope to have the opportunity to host you again next time you are in San Francisco

10/10 – Excellent

Arthur

Excellent location
Séjour de 5 nuits en février 2024
GM a répondu le 20 févr. 2024
It brings us immense joy to hear that you had an amazing experience at the SureStay San Francisco Marina District! We are thrilled to know that our hotel's perfect location made it easy for you to visit various local attractions. We eagerly look forward to welcoming you back for yet another enjoyable experience in the near future.

10/10 – Excellent

Shinika

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
GM a répondu le 17 févr. 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are delighted that you thoroughly enjoyed your stay with us.

10/10 – Excellent

Naishay

Séjour de 1 nuit en février 2024
GM a répondu le 17 févr. 2024
We are happy to know that you enjoyed your most recent stay with us! We hope to have the opportunity to host you in the future for another great stay!

10/10 – Excellent

Jorge, Miami

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
excellent location and staff. Parking at the property is limited but I parked on the streets with no problem. Will stay again if I visit the city
Séjour de 2 nuits en février 2024
GM a répondu le 16 févr. 2024
Thank you for sharing your great feedback. Your kind words regarding our hotel location and staff mean a lot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay.

10/10 – Excellent

Sandra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great customer service
Very clean.great front desk service.parking is covered by cameras.would stay again.good location for a medical trip and close by restaurants.
Séjour de 2 nuits en février 2024
GM a répondu le 15 févr. 2024
Thank you for returning to SureStay San Francisco Marina District and for all your warm compliments. We work hard to create a great experience with our guest service and cleanliness. It is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with our team ; they will be happy to hear how significant their role is in making your stay memorable. Thank you again

10/10 – Excellent

Anahita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean updated room and comfy beds along with a good simple free breakfast .
Séjour de 3 nuits en février 2024
GM a répondu le 14 févr. 2024
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at SureStay San Francisco Marina District. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We look forward to welcoming you back again soon.

4/10 – Médiocre

April

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, confort de la chambre
Séjour de 2 nuits en février 2024
GM a répondu le 14 févr. 2024
Thank you for your review. We sincerely apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that your experience fell short of our expectations. We are committed to making improvements to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

6/10 – Acceptable

Daniela

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Limited parking sucks & I wasn’t able to get a key for my room I had to be let in every time by a worker. It was a decent stay other than those two things
Séjour de 1 nuit en février 2024
GM a répondu le 14 févr. 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. We also regret the lock problem you faced and will resolve the issue. We hope to have another opportunity to better your experience with us the next time your travels bring you back to our hotel.

8/10 – Bien

Demetrius

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
San fran 25 hours.
Tilex needed in bathroom shower. Otherwise excellent price staff and location. Breakfast was adequate. Remodeled room was cozy but nice. Noise wasnt too bothersome. Parking was cozy but adequate lol. And bed was really confortable. Would stay again good price too.
Séjour de 1 nuit en février 2024
GM a répondu le 11 févr. 2024
It brings us immense joy to hear that you had an amazing experience at the SureStay San Francisco Marina District! We are thrilled to know that our hotel's perfect location made it easy for you to visit various local attractions. Your feedback regarding the bed, our helpful and friendly staff, and the condition of the room is greatly appreciated. Wonderful to hear the parking added to the convenience of your stay. We eagerly look forward to welcoming you back for yet another enjoyable experience at our hotel in the near future.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
GM a répondu le 7 févr. 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your review. We are delighted that you thoroughly enjoyed your stay with us. We look forward to having the pleasure of hosting you again in the future when you visit the San Francisco area.

2/10 – Terrible

David

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
GM a répondu le 5 févr. 2024
Dear David,On behalf of our entire team, I would like to apologize for failing to meet or exceed your expectations. It is always our goal to be our guests home away from home and we are very sorry to have let you down. We would like to speak with you directly regarding the matter and request that you reach out to the General Manager using our hotel phone number. We look forward to having the opportunity to regain your trust.

8/10 – Bien

Angela

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was nice and clean
Séjour de 1 nuit en février 2024
GM a répondu le 3 févr. 2024
Thank you for sharing your great feedback. Your kind words regarding our rooms and cleanliness mean a lot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay. We hope to see you again soon. Travel Safe!

4/10 – Médiocre

Angela

Voyage en famille, Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
The parking was way to tight
Séjour de 1 nuit en janvier 2024
GM a répondu le 3 févr. 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered the limited parking spaces available. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We provide details regarding parking on our website. Our hope is that our guests will have this information prior to booking with us. We hope to have another opportunity to better your experience with us the next time your travels bring you back to our hotel.

8/10 – Bien

Chris

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great value for your money, current rating doesn’t reflect the updates done to this property. Newley renovated rooms, small breakfast but fruit options were actually of good quality. Make sure to arrive early if you plan on using the free parking as it’s very limited. Only complaints are the large gaps below the doors that allow a lot of sound in and some sort of protein option at breakfast would be great. Within walking distance of the piers and views of the bridge. Would stay here again for sure.
GM a répondu le 1 févr. 2024
It brings us immense joy to hear that you had a great stay at the SureStay San Francisco Marina District! We are thrilled to know that our hotel's perfect location made it easy for you to visit various local attractions. Your feedback regarding the condition of the room is greatly appreciated. Wonderful to hear the parking added to the convenience of your stay. We will use your feedback to improve the hotel experience. We eagerly look forward to welcoming you back for yet another enjoyable experience at our hotel in the near future.

10/10 – Excellent

B

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
👍
Séjour de 3 nuits en janvier 2024
GM a répondu le 26 janv. 2024
Thank you for being our guest at the SureStay San Francisco Marina District. We are happy to see the 5/5 stars!

10/10 – Excellent

Naishay

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
GM a répondu le 30 janv. 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are delighted that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back for yet another enjoyable experience at our hotel in the near future.

10/10 – Excellent

Jamie

Séjour de 3 nuits en janvier 2024
GM a répondu le 23 janv. 2024
Thank you for being our guest at SureStay San Francisco Marina District and for sharing your 5/5 star review.

8/10 – Bien

Luis, Alajuela

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Es un hotel, para turismo. De esos que son para llegar a formir únicamente. La atencion es muy buena, los muchachos siempre atentos y amables, buscando ofrecer ayuda siempre. Todos los dias limpiaron la habitacion, en general todo esta bien. No ofrecen falsas espectativas, son claros en lo quebofrecen, el parqueo es limitado, pero ellos son claros en eso. De repente, si acomodan el sotano les cabria un carro mas o dos, lo otro que si deberian hacer, es velar poraue los huéspedes se parqueen bien por 3l bien común.
Séjour de 3 nuits en janvier 2024
GM a répondu le 12 janv. 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at SureStay San Francisco Marina District. I’m delighted we had the opportunity to welcome you and that you had such a wonderful time. It makes us so happy to hear that your experience was 4-stars as our staff takes a lot of pride in the service we provide on a daily basis. We will use your comments about the parking to provide a better guest experience for future guests. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

8/10 – Bien

Islyn

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The check out. I still have not received a final bill or anything
Séjour de 1 nuit en janvier 2024
MGR a répondu le 10 janv. 2024
Thank you for being our guest at SureStay San Francisco Marina District and for your feedback. We are happy to see the 4 out of 5. The receipt is provided by the booking site you used. If you have any questions, please contact the hotel. We hope to host you again and provide a 5 out of 5 experience. Thank you!

8/10 – Bien

Marco

Voyage en famille
Points forts : Propreté, service et personnel
good location, structure is dated, basic breakfast
Séjour de 3 nuits en décembre 2023
MGR a répondu le 10 janv. 2024
Thank you for sharing your feedback. We are happy you liked our location. The Marina District has many restaurants and is close to major attractions. We work hard to improve our hotel appearance. We hope you enjoyed our recently renovated rooms; and hope to see you again soon. Travel Safe!

6/10 – Acceptable

Ahmed

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023
MGR a répondu le 30 déc. 2023
Thank you for reviewing our hotel. We would like to get your feedback regarding your stay with us and hope you can reach out so we can provide a better guest experience for future guests.

8/10 – Bien

Andrea

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
great stay for one night, was a little noisy at 9am but thats it. parking on site was convenient.
Séjour de 1 nuit en décembre 2023
MGR a répondu le 24 déc. 2023
Thank you very much for taking the time to share your wonderful feedback following your most recent experience at SureStay San Francisco Marina District. I’m delighted we had the opportunity to welcome you and that you had such a great time. We are glad to hear you enjoyed the parking we have available onsite. Thank you for sharing your feedback and helping us improve the hotel.

4/10 – Médiocre

Manasa

Séjour de 5 nuits en décembre 2023
MGR a répondu le 20 déc. 2023
Dear Manasa, On behalf of our entire team, I would like to apologize for failing to meet or exceed your expectations. It is always our goal to be our guests home away from home and we are very sorry to have let you down. We would like to discuss further about your experience and ask to contact us directly.

4/10 – Médiocre

Heike

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en octobre 2023
MGR a répondu le 24 déc. 2023
Thanks for reviewing our hotel. We would like to get some feedback regarding your stay with us and ask if you can contact us. Please ask for the GM. We hope to serve you in the near future.

4/10 – Médiocre

Lorraine

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 7 nuits en octobre 2023
MGR a répondu le 24 déc. 2023
Thank you for taking the time to review our hotel. We are sad to see the score and would love to hear your feedback regarding your stay. Please call the hotel and ask for the GM to get more info regarding your experience with us. Thank you