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Sonesta Select San Francisco Airport Oyster Point Waterfront – Avis

3 out of 5
Sonesta Select San Francisco Airport Oyster Point Waterfront
1300 Veterans Blvd, South San Francisco, CA

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 622 avis sur 1177." "
Note de 8 – Bien, d’après 296 avis sur 1177." "
Note de 6 – Acceptable, d’après 136 avis sur 1177." "
Note de 4 – Médiocre, d’après 65 avis sur 1177." "
Note de 2 – Terrible, d’après 58 avis sur 1177." "

8,6/10

Propreté

8,8/10

Service et personnel

7,8/10

Commodités

8,4/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Arnaud

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Customer Service a répondu le 19 févr. 2024
Thank you for the great rating, Arnaud!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Select San Francisco Airport Oyster Point Waterfront. We'd like to share an even better experience with you soon.

4/10 – Médiocre

Nathalie

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The service shuttle from the airport is not efficient i had to wait 55 minutes for it to come and pick me, also since the hotel is in full renovation so the restaurant is closed, the check in was super long beacause apparently the system is slow due to the renovation, there is of course noise coming from the construction and last but not least they offer the included breakfast only from 7am which is unusual for that kind of hotel considering all of the clientele is only there in transit and usually need to get going for their flight very early in the morning It is too bad because it was
Séjour de 1 nuit en octobre 2023
Customer Service a répondu le 28 oct. 2023
Nathalie, we’re disappointed to hear about your experiences. Apologies for any inconvenience with the airport shuttle and the extended wait time at check-in. Be assured that we are continuously addressing these issues. Your feedback on having breakfast earlier due to our guests' transit schedules is a valuable insight.With regards to the noise and the temporary closure of our restaurant, indeed, we're in a period of improvements and expect a more comfortable and updated setting soon. We believe our enhancements will provide a better overall experience for our guests moving forward. We hope you'll consider returning to see the changes firsthand.

10/10 – Excellent

Philippe

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel parfait pour une nuit avant un vol
L’hôtel est en pleine rénovation. Nous avons eu une chambre rénovée très agréable. Navette vers l’aéroport très pratique. Quartier calme. Le restaurant de l’hôtel était fermé. Peu de restaurants à proximité.
Séjour de 1 nuit en août 2023
Customer Service a répondu le 23 août 2023
Philippe, merci pour votre retour positif. Nous sommes ravis que vous ayez apprécié votre séjour dans l'une de nos chambres récemment rénovées au Sonesta Select San Francisco Airport Oyster Point Waterfront. Nous apprécions votre compréhension concernant la fermeture temporaire du restaurant. Votre soutien pendant notre période de transformation est sincèrement apprécié. Nous espérons vous accueillir à nouveau pour découvrir toute l'étendue de nos changements.

6/10 – Acceptable

SALVADOR

Séjour de 1 nuit en mai 2023
Customer Service a répondu le 14 juin 2023
We appreciate the feedback, Salvador.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 – Bien

Ghislain

Voyage de couple
Points forts : Propreté, service et personnel
Bien situé près de l’aéroport. Service de navette très efficace. Personnel courtois. La chambre nécessiterait certains travaux de rafraîchissement. Senteur de cigarette malgré qu’il s’agissait d’une chambre non fumeur et le tapis était brisé à l’entrée.
Séjour de 1 nuit en mars 2023

8/10 – Bien

Stéphane, Saint-Etienne-De-Montluc

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
J'avais choisi cet hôtel pour son service de navette gratuite à l'aéroport dont j'ai pu bénéficier pour retourner à l'aéroport mais de l'aéroport à l'hôtel, à mon arrivée à SFO, impossible de joindre l'hôtel par téléphone et j'ai fini par réserver un transfert en UBER qui m'a coûté plus de 50$ Sinon hôtel au calme et agréable pour juste une nuit
Séjour de 1 nuit en septembre 2022
Mesui P, Hotel Manager a répondu le 23 oct. 2022
Dear Stephane,Thank you for submitting a review. Our team is saddened to see that you were unable to reach the hotel. By chance, were you using the courtesy phone at the airport? On behalf of our staff, I, sincerely, apologize for any inconvenience caused. We appreciate you, and hope that you will return to stay with us again.Kindest regards,

8/10 – Bien

REGIS

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait pour une dernière halte
Etape d’une soir avant de repartir depuis l’aéroport. Chambres confortables, proximité d’un chemin de ronde autour de la baie sympa pour le footing du matin. Starbuck et fast-food à proximité. Parking en sus à 12$
Séjour de 1 nuit en août 2022

6/10 – Acceptable

christine

Points faibles : Propreté
Séjour de 3 nuits en mai 2022

10/10 – Excellent

Christian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2022

10/10 – Excellent

Christian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel très tranquille avec belle chambre j aimais prendre une marche sur le bord de l'eau piste cyclable très jolie
Séjour de 3 nuits en avril 2022

8/10 – Bien

Pascal

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel san francisco
Hotel avec une relation qualité prix très correct proche de l'aéroport
Séjour de 1 nuit en janvier 2022

10/10 – Excellent

Virginia

Voyage en famille
Points forts : Commodités
Everything was perfect, thanks
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 23 mai 2024
Virginia, thank you for your kind words! The team at Sonesta Select San Francisco Airport Oyster Point Waterfront is delighted everything was perfect during your stay. We look forward to welcoming you back soon!

10/10 – Excellent

Judith

Points forts : Service et personnel, état et installations de l’hébergement
Keith is really nice
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 21 mai 2024
Judith, thank you for highlighting the excellent service from Keith. The team at Sonesta Select San Francisco Airport Oyster Point Waterfront is thrilled to hear about your positive experience. We're looking forward to welcoming you back!

10/10 – Excellent

Melanie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quick stay before flight out the next morning. It was perfect.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 21 mai 2024
Melanie, Sonesta Select San Francisco Airport Oyster Point Waterfront is delighted to hear that your stay was perfect. We're looking forward to welcoming you back for another visit soon!

6/10 – Acceptable

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 21 mai 2024
Thank you for sharing your feedback, Jennifer.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 – Excellent

Hector

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 20 mai 2024
Thank you for the kind words, Hector!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 – Excellent

Carol

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and location was convenient for one night in SF
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 19 mai 2024
Carol,Thank you for sharing your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted to hear that you found the room clean and the location convenient for your stay. We hope to welcome you back on your next visit!

6/10 – Acceptable

Roy

Points forts : Propreté, service et personnel
Points faibles : Commodités
Easy access to facilities and South San Francisco. The rooms were clean but my mattress seemed worn and very uncomfortable. It made a difficult night sleep and strenuous working meetings the next day.
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 21 mai 2024
Roy, we appreciate your feedback. It's great that you found the location convenient and the rooms clean. We regret to hear about the issue with your mattress. Your comments are valuable, and our team will certainly take them into consideration. We hope your next stay is much more comfortable.

10/10 – Excellent

Maxwell

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mars 2024
Sonesta Select a répondu le 18 mai 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Bien

Charles

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Sonesta Select a répondu le 17 mai 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Bien

Clarence L. Lewis

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 17 mai 2024
Clarence, thank you for sharing your review of Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you enjoyed your stay with us. We're looking forward to welcoming you back soon.

10/10 – Excellent

Manuel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, very quiet for being next to the freeway. Rooms were very comfortable, I will stay here again. Staff was very professional and courteous.
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 14 mai 2024
Manuel, it's terrific to know that you found your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront to be comfortable and tranquil, despite its proximity to the freeway. We're also thrilled that the cleanliness and our courteous team members were well-appreciated. Your willingness to stay with us again is the highest compliment we could hope for! We eagerly anticipate your return.

4/10 – Médiocre

Charlene

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Propreté, commodités
There was no soap in the vanity Had to going into the shower to get soap. Bathroom floor was dirty and found a roach on the coffee tray
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 13 mai 2024
Charlene, we regret hearing about the cleanliness details and critter inconvenience you faced. Please know that maintaining pristine rooms and a welcoming environment is of utmost importance to us. Feedback like yours is essential and will be reviewed with the team for further improvements. We appreciate your understanding and looking forward to offering you a smoother experience next time.

10/10 – Excellent

Brent

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 11 mai 2024
Brent, we're thrilled that the allure of Sonesta Select San Francisco Airport Oyster Point Waterfront managed to impress you. This favorable rating of yours is certainly a coup for our team. We appreciate the implicit faith and trust you've shown in us, and we look forward to serving you better in the future.

10/10 – Excellent

Coin

Points forts : Commodités
Good
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 9 mai 2024
Coin, we're thrilled to hear that our newly refreshed rooms and brand-new bedding at Sonesta Select San Francisco Airport Oyster Point Waterfront met your expectations. We hope to have another opportunity to host you in the future.

10/10 – Excellent

Chris

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very accommodating let us check in early as we were going to a concert near by and even loaned us an umbrella as it was raining
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 7 mai 2024
Chris, thank you for sharing your positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're delighted our team members were able to meet your needs, from arranging an early check-in to providing an umbrella for your convenience. We hope you enjoyed the concert and look forward to welcoming you back in the future.

10/10 – Excellent

Neil Kristoffer

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was small but clean and quiet. Room was very spacious. Staff was nice
Séjour de 6 nuits en avril 2024
Customer Service a répondu le 4 mai 2024
Neil, thank you for your wonderful review. We're thrilled to know that the Sonesta Select San Francisco Airport Oyster Point Waterfront offered you a peaceful and clean setting, with abundant room space, and an inviting team. We appreciate your positive comments and look forward to welcoming you back in the near future.

10/10 – Excellent

Ethan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Safe
Séjour de 1 nuit en avril 2024
Sonesta Select a répondu le 2 mai 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 – Bien

Ivailo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Did not get the room, pictured and described on Expedia. Staff was otherwise friendly and helpful.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 2 mai 2024
Ivailo, it's regrettable to hear about the discrepancies you experienced with the room description during your stay. We aim for accuracy and your comments are highly valued. It's good to hear that our colleagues were able to assist in other ways, thus making your stay pleasant overall. Consideration will be given to your feedback during ongoing improvements. We hope to have you back for an enhanced experience.

10/10 – Excellent

Paul

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the airport, had some bay views and has a walking/running trail along the shore right next to it.
Séjour de 2 nuits en avril 2024
Sonesta Select a répondu le 1 mai 2024
Thank you for sharing this positive review. We appreciate our location here in Sonesta Select San Francisco Oyster Point SFO just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 – Excellent

Jeneffer

Voyage de couple
It’s nice here
Séjour de 1 nuit en avril 2024
Sonesta Select a répondu le 29 avr. 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

2/10 – Terrible

Romik

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
They promise continental breakfast when you book.. Check in, no breakfast. Pastries, coffee and OJ is not CONTINENTAL breakfast. Some are dieting. Just a lie
Séjour de 3 nuits en avril 2024
Sonesta Select a répondu le 29 avr. 2024
I am so sorry to hear that while the service and atmosphere were great, we didn’t meet yourexpectations when it came to food and drinks. Please don’t ever hesitate to let our team knowif something’s not exactly right. An under seasoned meal doesn’t sound good to us either, andwe’re very sorry about this.

8/10 – Bien

Carlos

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet location.
Séjour de 5 nuits en mars 2024
Customer Service a répondu le 29 avr. 2024
Carlos, it's great to hear that you enjoyed the tranquil setting of Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to host you again soon for another serene getaway!

6/10 – Acceptable

Juan

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Not very good, security guards outside the building and they tell me if I want clean service I have to request and that’s what I did but they don’t sent anybody and that it’s not honest
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 29 avr. 2024
Juan, we're sorry to hear about the challenges you experienced regarding housekeeping. Please note that guests' security is our priority, hence the presence of security personnel. As part of our brand's ongoing efforts to improve, we take your feedback seriously and will pass it on to our team for consideration. We hope we have another opportunity to provide a better experience.

8/10 – Bien

Jesus

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Sonesta Select a répondu le 29 avr. 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Bien

Susan, Cumberland

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 29 avr. 2024
Susan, it's refreshing to read about your 4-star rating of the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled that you had a satisfying experience with us. We hope to welcome you back soon!

8/10 – Bien

Rosalind

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is what makes this place golden. Every last person was friendly and service-oriented. There was an issue with my booking and the gentleman at the front desk went above and beyond to get me into a room. It saved me from what would have been a miserable travel experience.
Séjour de 4 nuits en avril 2024
Customer Service a répondu le 29 avr. 2024
Rosalind, we are thrilled that the Sonesta Select San Francisco Airport Oyster Point Waterfront left such a wonderful impression on you. It's heartening to hear that our dedicated team made your experience memorable, addressing every issue you had with utmost dedication. We truly value your feedback and can't wait to exceed your expectations again during your next visit.

10/10 – Excellent

Lisa, Lahaina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
staff was excellent and with a sense of humor. Rooms was comfortable with a sofa to relax on. Quiet and good rest. Close to the airport..
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 28 avr. 2024
Lisa, your wonderful feedback on your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront is much appreciated. We're delighted to hear that our team members were helpful and able to bring some humor to your day. It's excellent that you found the room comfortable and enjoyed the peace and convenience offered by the location. Looking forward to welcoming you back for another comfortable and enjoyable stay.

8/10 – Bien

Sparkle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is my second stay here and both experiences have been a pleasant one. Rooms are cozy and the view of oyster bay is calming. I would stay there again.
Séjour de 2 nuits en février 2024
Sonesta Select a répondu le 26 avr. 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Sonesta Select in the near future.

8/10 – Bien

Kathy

Points forts : Propreté, service et personnel
The agent who checked me I was pleasant and professional
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 24 avr. 2024
Kathy, it's wonderful to hear that you had a satisfying interaction with our professional team member at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We always strive to provide the utmost in warm and efficient service. We look forward to welcoming you back in the future.

2/10 – Terrible

Joshua

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 15 mai 2024
Joshua, it's unfortunate that your experience didn't match your expectations. It's important to us that our guests feel satisfied with their stay. With our renovation process largely over, we genuinely hope for another chance to make a better impression.

10/10 – Excellent

Robert

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 23 avr. 2024
Robert, it's fantastic to hear you had a five-star experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We truly appreciate your visit and your rating. Our team hopes to welcome you back soon for yet another wonderful stay.

10/10 – Excellent

Dishan

Points forts : Propreté, état et installations de l’hébergement
It was better than I thought
Séjour de 1 nuit en février 2024
Customer Service a répondu le 23 avr. 2024
Dishan, we are glad to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront exceeded your expectations. We appreciate your kind words and look forward to the opportunity to host you again.

8/10 – Bien

Molly

Séjour de 1 nuit en avril 2024
Sonesta Select a répondu le 11 mai 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience.

10/10 – Excellent

Dakota

Séjour de 4 nuits en avril 2024
Customer Service a répondu le 8 mai 2024
Dakota, thank you for your high rating. It's great to know you appreciated the transformations at Sonesta Select San Francisco Airport Oyster Point Waterfront. We strive to continuously update our facilities to enhance guest comfort and satisfaction. We appreciate your support and look forward to welcoming you back soon.

10/10 – Excellent

Cynthia

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is clean. Our rooms had beautiful views towards the lake and the staff was friendly.
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 15 avr. 2024
Cynthia, we're thrilled to hear you enjoyed the cleanliness of the Sonesta Select San Francisco Airport Oyster Point Waterfront, the stunning lake views from your room, and the friendly interactions with our team members. Thank you for sharing your experience with us, and we look forward to your future stays.

10/10 – Excellent

Diana

Séjour de 1 nuit en avril 2024

10/10 – Excellent

betzaida

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 5 mai 2024
Thanks for the feedback, Betzaida.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 – Bien

Faith

Points forts : Propreté, service et personnel
Séjour de 2 nuits en avril 2024
Customer Service a répondu le 11 avr. 2024
Thank you for taking the time to share your review with us, Faith!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a wonderful day!

10/10 – Excellent

robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in guy was extremely friendly
Séjour de 2 nuits en février 2024
Customer Service a répondu le 9 avr. 2024
Robert, we're pleased to hear your check-in experience was made enjoyable by our welcoming colleague at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback, and look forward to welcoming you again.