Ratings based on 3,922 Verified Reviews

3.8 out of 5
76% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from sacramento

I was in town for my honeymoon

Posted 16-Dec-2017
Jim made sure our honeymoon stay was great. He went the extra mile with the complementary upgrade and honeymoon surprise that was sent to the room. I really enjoyed the stay and plan to comeback thanks!!
3 out of 5
by A verified traveller from Sacramento

RUDE & UNFRIENDLY AT CHECK IN

Posted 11-Dec-2017
Pros: Location
Cons: Customer Service and Communication between check out
Location: Spend time to relax and enjoy the good company and artist at Pier 39 and diner
I have been to this hotel little over a month ago prior to my last visit. The first time I was there I walked in and paid cash for the room HOWEVER this time I wanted to make sure there is a room available and I booked it online. This was a day and night experience for me. I went to check in at 2:30pm and was told I can check into a 2 bedroom instead the king size bed room right away if I don't like it I can come back at 3 pm to check. Secondly I was never asked if I drove b/c ppl a head & around me were asked b/c there parking lot was full and they were giving out credit to those parked across the street or else where. I was suppose to check out at 12pm instead the cleaning lady came right in at 9am while I was naked in bed.
Comment from Hotel Management
14-Dec-2017 by HotelMgmt, Hotel Management
Thank you for returning to our hotel for a second stay. Your feedback is important to us and I’m sorry to hear that we fell short of your expectations during your most recent visit. Your comments will be discussed with my team and we hope for the chance to regain your trust in the future.
3 out of 5
by A verified traveller from Vancouver, B.C.

Great location. Terrible décor.

Posted 9-Dec-2017
Pros: The location
Cons: The décor and cold feeling to the hotel.
Location: Close by: Fishermans Wharf, Cruise ship termina. Most of the San Francisco main tourist attractions.l
This hotel is in a great central location for Fisherman's Wharf and other main San Francisco attractions. It is also just a few minutes away from the Princess cruise ship terminal. But oh the décor. Ghastly! Sort of a mixture of retro and modern gone wrong. Blue and white horizontal stripes painted on the walls, ugly rugs, resulting in a very cold and unwelcoming aura. Staff were friendly and buffet breakfast was pricey but passable. Probably won't stay there again. Could have done better. Sue British Columbia
Comment from Hotel Management
11-Dec-2017 by HotelMgmt, Hotel Management
Thank you for choosing Sheraton Fisherman’s Wharf. We understand that taste in decor varies, and are sorry you were not impressed with ours. We're about to begin renovations, and perhaps our updates will be more your taste. We hope you’ll allow us to welcome you back once our transformation is complete.
4 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Nice hotel

Posted 4-Dec-2017
It was confortable and very clean! Close to the beach and many attractions
Comment from Hotel Management
5-Dec-2017 by HotelMgmt, Hotel Management
It’s always great to hear from our satisfied Guests! I’m happy that our convenient location, combined with our clean and comfortable accommodations, added up to a great getaway for you! We hope you'll stay with us again at Sheraton Fisherman’s Wharf the next time you visit San Francisco. Thank you!
3 out of 5
by A verified traveller

Very dated

Posted 3-Dec-2017
Location good. Staff nice. Very dated hotel. Could def use some update.
Comment from Hotel Management
4-Dec-2017 by HotelMgmt, Hotel Management
Thank you for choosing Sheraton Fisherman’s Wharf. As the banners in our lobby proudly announce, we’re about the begin our long awaited renovations! We’re delighted you enjoyed staying with us and hope to welcome you back to impress you with the updates being made to our property.
2 out of 5
by A verified traveller

Not what was expected

Posted 1-Dec-2017
Pros: Location to wharf
Cons: Room size Cleanliness
Location: SF wharf
You have to pay $60 + for parking in addition to room and tax. Rooms are very small. Staff not userfriendly Not a very clean property
Comment from Hotel Management
4-Dec-2017 by HotelMgmt, Hotel Management
We’re sorry that your visit to our hotel fell short of your expectations and your comments will be shared with our team to ensure we are bringing our A game at all times. Our renovations are about to begin, and we hope to welcome you back in the future, so we can truly win you over. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami Beach, FL

Great Location

Posted 30-Nov-2017
Pros: Location
Cons: smell of rooms, maybe put more deodorizers.
Location: See I my experience section for things to do nearby
In the heart of Fisherman's Wharf. Hotel was very close to many sight seeing areas and transportation pick up locations. Close to Pier 39, Ghirardelli Chocolate Marketplace at Ghirardelli Square, Alcatraz boat pick up... Pet friendly hotel. People from many cultures stay at this hotel, which makes it interesting.
Comment from Hotel Management
1-Dec-2017 by HotelMgmt, Hotel Management
Thanks so much for joining us and sharing your impressions of your stay at Sheraton Fisherman's Wharf. We are glad you appreciated our location and the many attractions. If there is anything you need assistance with, our team is always happy to help. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2017
The hotel was up to date and the front staff was very helpful.
Comment from Hotel Management
29-Nov-2017 by HotelMgmt, Hotel Management
Thank you for your kind words. It was a pleasure to provide you with a pleasant stay during your time in San Francisco. Please come back and stay with us again soon at Sheraton Fisherman’s Wharf!
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Great location for a couple of dats around Fisherm

Posted 27-Nov-2017
We were booked for 2 nights and I loved how everything I wanted to see and do were all within walking distance. However, I was shocked to find out that parking was $50+ a night when we checked in. The only other thing that bothered me was when I extended my stay a 3rd night, the housekeeping staff came knocking on our door twice in the evening, wanting to "clean our room"??? The 2nd time was even at 10pm. Aside from that, this is a pretty good hotel.
Comment from Hotel Management
1-Dec-2017 by HotelMgmt, Hotel Management
We’re happy you extended your time with us! Details for our parking facility are on Expedia and we’re sorry you were unaware prior to arrival. We'll discuss your comments with our housekeeping staff, please accept our apologies. We hope to see you again soon at Sheraton Fisherman’s Wharf. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Nice and good location for everything

Posted 27-Nov-2017
Pros: Clean, services and location
Cons: need valet parking
Clean, good services.
Comment from Hotel Management
28-Nov-2017 by HotelMgmt, Hotel Management
We love hearing from satisfied Guests! I’m happy you were pleased with our location and impressed with the service of our staff. We appreciate your suggestion for adding valet service, our team will discuss the possibility. We hope you'll stay with us again at Sheraton Fisherman’s Wharf. Thank you!