Ratings based on 5,056 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel is walking distance to Pier 39 & Safeway

Posted 24-May-2017
Bring a jacket or sweater if traveling in May since the weather is still a tad chilly. Apart from that the trip was amazing as so much to see & do. Couldn't avoid not renting a car to drive along the Pacific Coast.
Comment from Hotel Management
25-May-2017 by HotelMgmt, Hotel Management
We’re delighted that you chose Sheraton Fisherman’s Wharf for your recent trip to San Francisco. We hope you had the chance to sit around our cozy fire pits, located in our outdoor living rooms, on those chilly nights. We’d love to welcome you back for another enjoyable stay in the future. Thank you! Sincerely, Michael Hirsch
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Close to the Wharf and shops

Posted 23-May-2017
I Would go back to stay there again. Friendly staff and great location
Comment from Hotel Management
25-May-2017 by HotelMgmt, Hotel Management
Thank you for letting us know that you enjoyed your stay at our hotel and its proximity to local attractions. We would love to welcome you back to Sheraton Fisherman’s Wharf for another pleasant stay in the future. Sincerely, Michael Hirsch
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, Ca

Great location

Posted 23-May-2017
Went to SF for Bay to Breakers - the hotel was the perfect location for the run and for activities along the wharf. Hotel was clean, staff was very friendly & accommodating to our needs.
Comment from Hotel Management
23-May-2017 by HotelMgmt, Hotel Management
It was a pleasure to have you stay with us. I'm happy that you were pleased with the friendly and accommodating ways of our staff and that you were impressed with the excellent location and cleanliness of our hotel. We hope to see you again soon at Sheraton Fisherman’s Wharf. Thank you! Sincerely, Michael Hirsch
1 out of 5
by A verified traveller from australia

Shocking!!

Posted 23-May-2017
Pros: Location is the best
Cons: Almost everything. Our experience was not good
Location: Fishermans wharf is a hub of activity. It is wonderful .
Total lack of privacy, damaged furniture, not maintained, not very helpful or knowledgable staff. Very surprised at the state of the hotel.
Comment from Hotel Management
25-May-2017 by HotelMgmt, Hotel Management
It’s truly disheartening to read about your experience. Your feedback does not reflect a typical stay at our hotel. This is not the impression we intend for our Guests and we hope to have the chance to regain your trust in the future. Thank you. Sincerely, Michael Hirsch
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Location

Posted 23-May-2017
Good location and really close to Fishermans Warf & Pier 39 as well as Alcatraz Cruises.
Comment from Hotel Management
23-May-2017 by HotelMgmt, Hotel Management
Thank you for choosing Sheraton Fisherman’s Wharf for your recent visit to San Francisco. It’s great to read that our location was perfect for visiting all the top tourist attractions planned for your trip. We hope to welcome you back to our hotel again in the future. Sincerely, Michael Hirsch
4 out of 5
Recommended
for Everyone
by A verified traveller from lSt Albrt, Alberta

Clean room Nice accomadation

Posted 22-May-2017
Friendly staff, clean rooms and great location.our only issue was there was no fridge in the room and I've never heard of only wifi in the lobby. If you want internet u pay for it.
Comment from Hotel Management
23-May-2017 by HotelMgmt, Hotel Management
Thank you for choosing our hotel and sharing our feedback. I’m delighted that you were pleased with your accommodations and our excellent staff. For future visits, a mini-fridge can be requested to be brought to your standard room. We hope to welcome you back to Sheraton Fisherman’s Wharf again soon. Sincerely, Michael Hirsch
4 out of 5
by A verified traveller

Great location

Posted 22-May-2017
Nothing memorable with respect to the hotel other than the location.
Comment from Hotel Management
23-May-2017 by HotelMgmt, Hotel Management
Thank you for your recent stay with us at Sheraton Fisherman’s Wharf. Our prime location, within walking distance of many top tourist attractions, makes us a great place to stay when visiting San Francisco. We hope to welcome you back in the future, so we can win you over completely. Sincerely, Michael Hirsch
3 out of 5
by A verified traveller

Disappointing

Posted 21-May-2017
The hotel is run down and if your room is over looking the bus terminal it is very noisy. There are Breyer option for the price point out there.
Comment from Hotel Management
23-May-2017 by HotelMgmt, Hotel Management
Thank you for sharing your feedback. It is disheartening to read that your time at our hotel did not meet your expectations. Your comments are not reflective of a typical stay with us, and we hope to have the chance to leave you with a better impression in the future. Sincerely, Michael Hirsch
3 out of 5
by A verified traveller

OK

Posted 21-May-2017
Pros: Friendly staff and clean
For the price you pay, other hotels in the area are the same. The room was clean but as most hotels in the area the room is small. The bathroom is extremely tight. I have paid for hotels in the area for a much cheaper rate with same quality. There is not much sound proofing in the rooms, we could hear the street noise all night.
Comment from Hotel Management
22-May-2017 by HotelMgmt, Hotel Management
Thank you for choosing our hotel. I’m happy that you were pleased with the friendliness of our staff and our clean accommodations. Your comments regarding sound proofing will be considered toward our upcoming renovations. We hope to have the chance to welcome you back again in the future. Sincerely, Michael Hirsch
2 out of 5
by A verified traveller

Bleh, plus I found a bug-looked like a roach

Posted 19-May-2017
The staff at the check in desk and the little cafe were not friendly and downright rude. I found a bug crawling around. I'm pretty sure it was a roach. The bell hop staff were the only nice folks but probably because they get tips.
Comment from Hotel Management
22-May-2017 by HotelMgmt, Hotel Management
I’m sorry to read that your visit to our hotel did not live up to your expectations. Your feedback is not reflective of a typical stay with us and we hope that you’ll give us that chance to leave you with a better impression in the future. Thank you. Sincerely, Michael Hirsch