Good location but noisy, mediocre
Once you pay for the room, everything else is an extra charge. Coffee and pastries in the lobby not only not complimentary but cost twice as much as elsewhere. Key card system in elevator SUCKS and we took the stairs to avoid it. Once we agreed to "Green Housekeeping" to not have our sheets changed, we had no housekeeping at all. Beds never made, no toilet paper, tissues, towels or coffee packets. We chased maids down in the hall to get toilet paper. Free Wi-Fi in the lobby only. Our room was facing an alley with a generator parked in it and we heard traffic from the main road all night long. No fridge in room. The location was central to Fisherman's Wharf (one block from waterfront) with Big Bus and Tower Tours right across the street and MUNI bus and streetcar stops very close. For all that, it was a very busy place with people coming and going all day long. The lobby was like Grand Central Station.
Comment from Hotel Management
15-Aug-2016 by General Manager, Hotel Management
Thanks for the kudos about our location. We will work on the other stuff.