Ratings based on 4,648 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromBritish Columbia, Canada

Great location!

Posted 28-Aug-2016
Enjoyed our stay. Our first trip to San Fransisco, so much to see and do. Beautiful city even though it was pretty chilly at times! Don't forget your warm clothes! Hotel was so close to the piers which was great. Good gym and pool. The hotel was a little older than I was expecting but still fine. I would recommend it would definitely go back.
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Dear Pam, Thanks for this four star review of your stay with us at Sheraton Fisherman's Wharf. We are glad that you enjoyed your experience here. We are happy to know that we will see you again. Make it soon! Sincerely, Michael Hirsch
4out of 5
by A verified traveller

Very good hotel near to Pier 39

Posted 27-Aug-2016
Great position not far from one of the old tram lines and Pier 39.
Comment from Hotel Management
29-Aug-2016 by General Manager, Hotel Management
Thanks for the four star rating and nice comments about our great location. Glad you had a nice time with us at Sheraton Fisherman's Wharf. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch
3out of 5
by A verified traveller

Posted 25-Aug-2016
This was a room with an uncomfortable small bathroom. Overpriced and also extra expenses for everything.
Comment from Hotel Management
25-Aug-2016 by General Manager, Hotel Management
Thanks for staying with us and for your feedback. We are currently looking at ways to reconfigure the bathroom.
4out of 5
by A verified traveller fromtokyo

ピアに近い!

Posted 23-Aug-2016
歩いてどこへでも行けるのでとっても便利(^ ^) 部屋は小さめだったが、ホテルスタッフは親切だった! フィットネスルームもあり、楽しかった。
Comment from Hotel Management
26-Aug-2016 by General Manager, Hotel Management
Dear Yossie, シェラトンフィッシャーマンズワーフ、私たちとご滞在のあなたのようなレビューをありがとうございました。私たちは、バックのお越しをお待ちしております。 Sincerely, Michael Hirsch
3out of 5
by A verified traveller

Posted 21-Aug-2016
Hotel entspricht nicht dem Standard eines 4 Sterne Hotel. Hervorzuheben ist die Sauberkeit der Zimmer und die sehr gute Lage in der unmittelbaren Nähe zum Pier 39.
Comment from Hotel Management
23-Aug-2016 by General Manager, Hotel Management
Vielen Dank für uns und für Ihr Feedback zu bleiben. Wir werden mit Sicherheit Ihre Kommentare im Auge behalten, wie wir künftige Verbesserungen zu machen.
2out of 5
by A verified traveller fromSeattle

VERY noisy location. Windows were extremely dirty

Posted 17-Aug-2016
Pros: Location
Cons: I understand that the price per night is based on other factors, but this place needs some serious renovation and cleaning.
Location: San Francisco is small enough that next time I visit I will stay in another location further out of the center knowing I can easily get around.
Overpriced in my opinion. The building needs renovation desperately.
Comment from Hotel Management
18-Aug-2016 by General Manager, Hotel Management
Dear Steven, Thanks for staying with us and for your feedback. We just finished the window cleaning project. Sorry for any inconvenience. Sincerely, Michael Hirsch
3out of 5
by A verified traveller

Good location but noisy, mediocre

Posted 15-Aug-2016
Once you pay for the room, everything else is an extra charge. Coffee and pastries in the lobby not only not complimentary but cost twice as much as elsewhere. Key card system in elevator SUCKS and we took the stairs to avoid it. Once we agreed to "Green Housekeeping" to not have our sheets changed, we had no housekeeping at all. Beds never made, no toilet paper, tissues, towels or coffee packets. We chased maids down in the hall to get toilet paper. Free Wi-Fi in the lobby only. Our room was facing an alley with a generator parked in it and we heard traffic from the main road all night long. No fridge in room. The location was central to Fisherman's Wharf (one block from waterfront) with Big Bus and Tower Tours right across the street and MUNI bus and streetcar stops very close. For all that, it was a very busy place with people coming and going all day long. The lobby was like Grand Central Station.
Comment from Hotel Management
15-Aug-2016 by General Manager, Hotel Management
Thanks for the kudos about our location. We will work on the other stuff.
5out of 5
by A verified traveller fromNj

Great hotel, walking distance to all the fun.

Posted 15-Aug-2016
We had a really fun time in SF. Went to Napa, Alcatraz, went on a tour bus to Sausalito. Ate at many great restaurants. Rented mini yellow cars and traveled the city.
Comment from Hotel Management
15-Aug-2016 by General Manager, Hotel Management
Dear CK, We are thrilled that you had a five star experience with us at Sheraton Fisherman's Wharf. Thanks for the nice comments about our location and all the things we were able to do from here. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch
3out of 5
by A verified traveller

まわりに店もあり、便利な立地

Posted 15-Aug-2016
とくに、これといって特徴はない。もっとも、立地がいい分、サービスでの違いを出して集客する必要はホテル側にないのだと思う。
Comment from Hotel Management
15-Aug-2016 by General Manager, Hotel Management
Dear Njaji, あなたのように私たちの場所をコメントするために私たちは感謝しています。私たちは、あなたが私達とのあなたの滞在を楽しんだことを喜んでいます。 Sincerely, Michael Hirsch
2out of 5
by A verified traveller fromWashington

good location bad experience

Posted 14-Aug-2016
Pros: location
Cons: Customer Service and commitment to reservations.
We reserved this hotel on Expedia and paid in advance. We knew we were going to be late check in and called 3 times and asked them to save our room, each time they said it was saved. We arrived at hotel 9:30pm and they gave our room away. The front desk clerk was trying to give us a room for 2 people but our reservations was for 4. I told him we reserved a double and he said we reserved "A" room. He was a little rude It took 45 minutes to find us a room to sleep 4 and get us checked in. When we arrived at the room it wasn't very clean and it was located next to the entrance/valet. It was very loud. This room was overpriced for the experience we received, when it could have been much better. I would not stay at this hotel or a Sheraton again. They need to learn customer appreciation.
Comment from Hotel Management
18-Aug-2016 by General Manager, Hotel Management
Dear JJ, Sorry for the mix up on your reservation. We will work hard to ensure that every Guest leaves satisfied. Sincerely, Michael Hirsch