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Reviews of San Mateo SFO Airport Hotel

2.5 out of 5
San Mateo SFO Airport Hotel
350 N Bayshore Blvd, San Mateo, CA

Reviews

6.8
Rating 10 - Excellent. 179 out of 999 reviews" "
Rating 8 - Good. 342 out of 999 reviews" "
Rating 6 - Okay. 245 out of 999 reviews" "
Rating 4 - Poor. 140 out of 999 reviews" "
Rating 2 - Terrible. 93 out of 999 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Kristopher

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid so it closes!
Terrible! Dialup would be a better option than the “guest” wifi. Very outdated rooms, including the window unit ac/heater directly from the 80’s. The provided breakfast is a joke. It’s a wide selection of TOAST. Hotel does not provide water to drink, even with breakfast. Instead, they kindly point you to the vending machine. To top it all off, you are also charged an additional parking fee of $12...for what?! Get your $’s worth and stay at the holiday inn next door.
Stayed 1 night in Mar 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Apr 3, 2020
Thank you very much for staying with us. We are sorry that parking fee was not made known to you in advance. We will try to do our best to look into our breakfast selection, we do appreciate your feedback. Rest assured that it will be forwarded to the management. Have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

4/10 Poor

Ginger

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not as advertised
Seriously run down and dirty.
Stayed 3 nights in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
We are sorry about the room condition We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!

2/10 Terrible

cp, san mateo

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property was very dirty and old, was afraid to sleep in the bed. I was glad i had brought my own pillow and blanket with me from home. Room was very disappointing, Never again......
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
We are sorry about the room condition We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

2/10 Terrible

Coolbreeze

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel/motel is ok for a one night stay and thats about it. We checked out after the first night, it would have been sooner but didnt want to lose our money after checking in. This place didnt appear to be in a safe area as the staff reminded us not to leave personal items in the car. I would not recommend a stay here. The tv didn't work the sliding closet door was broken the tub drained slow carpet was dirty it had cheese on the floor so it may not have been cleaned properly before we arrived.
Stayed 3 nights in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
We are sorry about the room condition We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

2/10 Terrible

Ernesto, San Mateo California

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was nice but poor breakfast, waffles were old or stale. Coffee ran out within the first 30 minutes and the lady employee new it was empty and took really long to make more she was just standing there.Then at check out there was a customer at the front desk complaining that hes been standing there for 35 minutes and no front desk person. He asked an employee and the employee said he would call someone then the customer told me nobody was helping him for 35 minutes. After 45 minutes of no help the customer left tired of waitong and pissed off, the another employee walked buy said the front desk lady was on her break. I waited a total of 30 minutes so i believe it was a total of 1.5 hours of no help at the front desk !!! Unnaceptable !! Your not supposed to leave the front desk unnatended. You lost 1 person that wanted to get a room flr the night and have 2 customers that stayed the night pissed off ! When the lady employee front desk finally came back she didnt even appologise !!.
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 6, 2020
We are very sorry for the problems you have experienced during your stay. This has been discussed with our management and we are doing our best not to have the same issue with other guests. Your feedback gave us a chance to improve our customer service hospitality. We hope that you will give us a chance again to serve you better in the future. Have a great day!

8/10 Good

Hans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

10/10 Excellent

Nick

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk was rushing us out of the breakfast area at 8:45 indicating they close at 9 am. At exactly 9 am they closed the lights on us as we were finishing our breakfast and left us in the dark. When asked to please wait a few, she said No They Are Closed. Very rude customer Hospitality. She need to not work in hospitality setting and work as a time keeper.
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 6, 2020
We are very sorry for the problems you have experienced during your stay. This has been discussed with our management and we are doing our best not to have the same issue with other guests. Your feedback gave us a chance to improve our customer service hospitality. We hope that you will give us a chance again to serve you better in the future. Have a great day!

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

8/10 Good

Winford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues I had a good stay. Very clean, and the check in was quick. I would recommend to anyone.
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

6/10 Okay

ROSARIO

It was ok
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

2/10 Terrible

Jerry, San Francisco

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Don't let the photos fool you. This is an older MOTEL with a newer Hilton Hotel built around it. The "restaurant & bar"are located across the parking lots in the Hilton and do not open until 5:00 PM, closing at 10:00 PM. The toilet is from a pre-school, the hot and cold waters are backwards in the basin, and the shower runs out of hot water halfway through the shower. Don't waste your money or time with this place. Also, parking is $12 a day extra.
Stayed 2 nights in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
We are that you had some problems with your stay. We do appreciate your feedback and rest assured that we will do our best to solve this issue so we can serve our guests better in the future. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Mar 5, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Jan 31, 2020
Thank you very much for staying with us. Looks like you were not satisfied with your stay. We do appreciate any feedback so we can serve our guests better in the future. Have a great day!

8/10 Good

Kim

Business traveller
Liked: Room comfort
Stayed 1 night in Jan 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Jan 23, 2020
Thank you very much for staying with us. We hope you had a pleasant stay. Have a great day!

2/10 Terrible

No, Indianapolis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no heat, lousy service. A ton on money that was not worth it
Stayed 1 night in Jan 2020
Response from The Executive Team of San Mateo SFO Airport Hotel on Jan 17, 2020
We are sorry about the room condition We do appreciate your feedback so we can serve our guests better in the future. Have a great day!

4/10 Poor

Rakeshj

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Jan 3, 2020
Thank you very much for staying with us. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Jan 3, 2020
Thank you very much for staying with us. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was creepy looking (like a hunted housefrom the 1800s), everything was outdated and there was rust in the bathtub
Stayed 2 nights in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Jan 3, 2020
Thank you very much for staying with us. We are sorry about the room condition. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

6/10 Okay

Verified traveller

Stayed 5 nights in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Jan 3, 2020
Thank you so much for staying with us. We hope you had a comfortable stay. Have a great day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was small, but all that we needed for our overnight stay. There was some rust on the fixtures in the bathroom, but the room was clean.
Stayed 1 night in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Dec 24, 2019
Thank you for staying with us. We hope you had a comfortable stay. Happy holidays!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Dec 21, 2019
Thank you very much for giving us an excellent score. We hope you had a comfortable stay. We hope to see you again in one of your future stay in San Mateo/ San Francisco area. Happy Holidays!

6/10 Okay

Albert

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Dec 19, 2019
Thank you so much for staying with us. We do appreciate your feedback so we can serve our guests better in the future. Have a great day!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced for the month and the day of our stay!
We have two complains. 1. This hotel was overpriced! We didn’t have a choice so had to settle for was available especially it was mid week on a Wednesday! Plus they charged $12.95 for parking your car! Seriously?! 2. Second problem was the TV! The remote did not have a guide or info what each channels were. For us, was very frustrating as we had to click on each single number to find anything. No info regarding the movies! Other than this hotel was just okay.
Stayed 1 night in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Dec 14, 2019
Thank you very much for staying with us. We are sorry that parking fee was not made known to you in advance and if the the channel line up was not available for you. We apologize for any inconvenience. We do appreciate your feedback.Rest assured that it will be forwarded to the management. Have a great day!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Black spots in the bathroom ceiling that looked like mold.
Stayed 3 nights in Dec 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Dec 11, 2019
Thank you very much for staying with us. We are sorry about the room condition. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

4/10 Poor

Rebecca

Business traveller
Disliked: Cleanliness, property conditions & facilities
Super bad
Worn out cabinets, broken drawers, black spots in the mirror and wall in the bathroom. Large wet area on the carpet near the bathroom for 3 days! Must have a leak of some sort. Shower intermittently cold while running. Table blocks access to heater controls. After cleaning on day 2 they left me without washcloths. What a horrible experience I will not be back.
Stayed 4 nights in Nov 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 26, 2019
Thank you very much for staying with us. We are sorry about the room condition. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was vey nice and we had a wonderful time there we will be back
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
A disappointment for the price that they charge
Many things are broken in the hotel rooms. Furtniture, telephones, refrigerator,... The front desk staff is clueless. I think they just hire highschool kids with barely any training to man the front desk. I'd barely give it 2 stars.
Stayed 3 nights in Nov 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 26, 2019
Thank you very much for staying with us. We are sorry about the room condition. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from The Executive team of San Mateo SFO Airport Hotel on Nov 21, 2019
Thank you very much for giving us an excellent score. Thank you for staying with us. We hope you had a comfortable stay. Have a great day!

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked that the property was close to the airport. Some of the staff was very unfriendly.
Stayed 2 nights in Nov 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 20, 2019
Thank you very much for staying with us. We are glad that you find the location convenient to your needs. We are sorry if you had unpleasant experience with our staff. Your feedback is very important to us so we can serve our guest better in the future and at the same time polish our staff training. Have a great day

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 20, 2019
Thank you so much for staying with us. We do appreciate your feedback so we can serve our guests better in the future. Have a great day!

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 20, 2019
Thank you so much for staying with us. We do appreciate your feedback so we can serve our guests better in the future. Have a great day!

8/10 Good

HILDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Guest Services Team of San Mateo SFO Airport Hotel on Nov 16, 2019
Thank you very much for staying with us. we hope you had a comfortable stay. Have a great day!

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location was inconvenient for bus, train and walking. There was an enormous amount of black mold in the bathtub in the corners. The bath mat had what appeared to be a blood smear on it and there was a clipped fingernail on the vanity ledge below the hair dryer. I spoke to management and they agreed to give me a 30% discount.
Stayed 1 night in Nov 2019
Response from Guest Services Team of San Mateo SFO Airport Hotel on Nov 14, 2019
Thank you very much for your feedback, our housekeeping supervisor was advised to deep clean the room right after our conversation. Once again we apologized about the room condition. Thank you very much for staying with us. Have a great day!

8/10 Good

MIKE

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was fine. staff was nice, Only drawback was furniture in room was really dated. Has continental breakfast and efficient shuttle to the airport. Would stay again.
Stayed 1 night in Nov 2019
Response from Guest Services Team of San Mateo SFO Airport Hotel on Nov 14, 2019
Thank you very much for staying with us. We hope you had a comfortable stay. We do appreciate your feedback. Rest assured that it will be forwarded to the management. Have a great day!

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, Great location, looks ran down but once inside looked great. I wasnt aware of the $12 parking fee per night they had but what can you do once you were already there? Enjoyed every moment.
Stayed 2 nights in Nov 2019
Response from Guest Services Team of San Mateo SFO Airport Hotel on Nov 14, 2019
Thank you very much for staying with us. We hope you had a comfortable stay.We are sorry that parking fee was not made known to you in advance. We do appreciate your feedback. Rest assured that it will be forwarded to the management. Have a great day!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing "unique" about this property. appreciated the tidying up of our room. Wish there was additional blanket instead of having to call/request. What we didn't like/care for was the daily PARKING FEE which was not listed when making reservations; why not just include in reserving room so not HIT with additional expense at check in. minor annoyance was no cranberry juice - why not put a sign indicating no juice. rather loud rowdy guests who spoke & laughed loudly outside/outdoor hallways.
Stayed 3 nights in Nov 2019
Response from Guest Services Team of San Mateo SFO Airport Hotel on Nov 14, 2019
Thank you very much for staying with us. We are sorry that parking fee was not made known to you in advance. We do appreciate your feedback. Rest assured that it will be forwarded to the management. Have a great day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Older building, scant amenities, probably what is to be expected for an affordable room in this area
Stayed 1 night in Nov 2019
Response from Guest Services Team of San Mateo SFO Airport Hotel on Nov 14, 2019
Thank you very much for staying with us. We hope you had a comfortable stay. We do appreciate your feedback. Rest assured that it will be forwarded to the management. Have a great day!

8/10 Good

Rich, Appleton WI

Business traveller
Liked: Cleanliness, staff & service
The room was reasonably clean and quiet. But old and maybe grimey for the faint of heart.
Stayed 1 night in Nov 2019
Response from Guest Services Team of San Mateo SFO Airport Hotel on Nov 14, 2019
Thank you very much for staying with us. We hope you had a comfortable stay. We do appreciate your feedback. Rest assured that it will be forwarded to the management. Have a great day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Near airport; but needs complete overhaul,
Stayed 1 night in Nov 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 6, 2019
Thank you very much for staying with us. We are sorry about the room condition. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

10/10 Excellent

Luis, Salt Lake City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location because we love the city of San Mateo.
Stayed 1 night in Nov 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 6, 2019
Thank you very much for staying with us. We hope you had a comfortable stay. Have a great day!

4/10 Poor

jorge

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Really old place Breakfast was terrible
Stayed 1 night in Oct 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 6, 2019
Thank you very much for staying with us. We are sorry if you experience some problems during your stay. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

8/10 Good

Parkie, Kihei HI

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking is an additional $12 and no street parking It was decent/ok, had new carpet, the bed gets a D-, Not too small. The housekeeping folded fans into the hanging towels, very nice!!
Stayed 1 night in Oct 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 6, 2019
Thank you very much for staying with us. We are sorry if you experience some problems during your stay. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

2/10 Terrible

Karen

Disliked: Room comfort
Unfulfilled promised
No hot water at night or in the morning. No internet in room; had to go to lobby.
Stayed 2 nights in Oct 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 6, 2019
Thank you very much for staying with us. We are sorry if you experience some problems during your stay. We appreciate your feedback so we can serve our guests better in the future. Have a great day!

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 6, 2019
Thank you very much for staying with us. We hope you had a comfortable stay. Have a great day!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the air conditioning and heater the kitchette and the continental breakfast. Everything was good
Stayed 1 night in Oct 2019
Response from The Executive Team of San Mateo SFO Airport Hotel on Nov 6, 2019
Thank you very much for staying with us. We hope you had a comfortable stay. Have a great day!