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San Francisco Marriott Union Square – Avis

4 out of 5
San Francisco Marriott Union Square
480 Sutter Street, San Francisco, CA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 605 avis sur 1001." "
Note de 8 – Bien, d’après 250 avis sur 1001." "
Note de 6 – Acceptable, d’après 73 avis sur 1001." "
Note de 4 – Médiocre, d’après 30 avis sur 1001." "
Note de 2 – Terrible, d’après 43 avis sur 1001." "

9,2/10

Propreté

9,0/10

Service et personnel

8,4/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Marc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Parfait
Séjour de 4 nuits en août 2023
David a répondu le 10 sept. 2023
Thank you very much for staying with us, Marc. We're glad your stay was enjoyable and appreciate your feedback!

8/10 – Bien

Pascal

Points forts : Propreté
Séjour de 3 nuits en août 2023
Arlyn a répondu le 28 août 2023
Thank you for staying with us.

10/10 – Excellent

Voyageur vérifié

Séjour de 3 nuits en septembre 2019
General Manager a répondu le 23 sept. 2019
Dear Guest, thank you for choosing to stay with us. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at San Francisco Marriott Union Square, and we look forward to welcoming you back soon. Angie Clifton, General Manager

8/10 – Bien

franck

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2019

10/10 – Excellent

thierry, Toulouse

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
parfait
Le personnel est très avenant et le service est parfait
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Olivier

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quelques jours à San Francisco
Quelques jours à San Francisco. L’emplacement est idéal. Le personnel est très accueillant et serviable. Superbe vue sur la baie de San Francisco de notre chambre. Un très bon souvenir
Séjour de 3 nuits en juin 2019

8/10 – Bien

Monique

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Agréable séjour
Hôtel calme et confortable bien situé dans le centre de San Francisco pour pouvoir visiter à pied. Petit déjeuner copieux et varié.
Séjour de 1 nuit en mars 2019

10/10 – Excellent

jean-marc

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
visite sf
Emplacement parfait pour visiter SF Idéal pour les familles. Petit bémol. Pas de laverie en self
Séjour de 5 nuits en décembre 2018

10/10 – Excellent

Ingrid, Berlin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel, modern style, centrally located, delicious breakfast, restaurant and bar, very friendly service. From Union Square you can easily reach all sightseeing spots and take the hop on-hop off bus for a tour around the city. San Francisco Modern Art museum (SF Moma) is one corner away. A perfect place to enjoy the city!
Séjour de 2 nuits en mai 2024
Ally a répondu le 29 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean
Séjour de 3 nuits en mai 2024
Ally a répondu le 29 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

6/10 – Acceptable

David

Voyage en famille
Points forts : Propreté
Might be standard in USA but the resort tax of $30 per night is way too much and being asked to tip staff for a Self service breakfast is just taking the mickey..
Séjour de 3 nuits en mai 2024
Ally a répondu le 27 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

Nicole

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I attended this hotel for my daughters College Graduation weekend, it was close proximity to good dining, the Highlight and Star of the whole experience were the staff members all were super helpful, even one carried my luggage to the parking lot that’s attached, the parking which allows in and outs at 61 bucks or so is a steal in the city! I parked and ubered around town, I’ll def be back!
Séjour de 2 nuits en mai 2024
Ally a répondu le 27 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

evangelia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice, beautiful big room
Séjour de 9 nuits en avril 2024
Ally a répondu le 27 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

4/10 – Médiocre

Jonathan

Voyage de couple, Voyage d’affaires
Points faibles : Service et personnel
The front desk service was poor. They over charged both us as well as a colleague. They were reluctant to change anything. Very poor
Séjour de 7 nuits en avril 2024
Ally a répondu le 23 mai 2024
Thank you for giving us this feedback. I apologize for the issues you experienced during your stay. I have shared your feedback with the Leadership Team to ensure we have better front desk experiences. We apologize for not meeting expectations. Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

10/10 – Excellent

Kirsten

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean and convenient. Very quiet through the night.
Séjour de 1 nuit en avril 2024
Ally a répondu le 23 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

Kathleen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Ally a répondu le 19 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

6/10 – Acceptable

bianca

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The experience was okay. They have an extra "destination fee" ($35 per day) which would have been nice to be informed in advanced. You can use the "credit" but you only have 5 options and they aren't that great. For example you can get 2 tickets for one way cable cart ride. It was less expensive to just buy it directly from the cable cart station for $8. Another disappointing item was I was unable to connect to the wifi so I had to use my own internet.
Séjour de 4 nuits en mai 2024
Ally a répondu le 19 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

Stephen

Voyage en famille
Points forts : Commodités
Cleanliness
Séjour de 4 nuits en mai 2024
Ally a répondu le 14 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

6/10 – Acceptable

Megan, Santa Rosa

Points forts : Propreté, commodités
They tack an extra $30 per day to your bill, tell you you can use it in the restaurant. We went to breakfast the last day of a two night stay. The breakfast buffet was $35 dollars, I thought I’d get $60 off. But he told me you “can’t carry it over”! You have to use the $30 each day! Such nonsense. Garage guy was rude. Desk people were nice. Union square area doesn’t have good walkable restaurants, we had to Uber everywhere. Also beware- there are 4 Marriott hotels by union square. I was meeting my sisters there who said to book at union square Marriott. Turns out we were in two different hotels two blocks from each other. One is Marriott, the other JW Marriott. Inconvenient, but they wouldn’t let us move around. It’s weird. Otherwise an average Marriott.
Séjour de 2 nuits en mai 2024
Ally a répondu le 14 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

Tambu

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved the location and my hotel room was lovely and clean.
Séjour de 2 nuits en avril 2024
Ally a répondu le 29 mai 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

Marion

Points forts : Service et personnel, état et installations de l’hébergement
N/a
Séjour de 1 nuit en avril 2024
Ally a répondu le 26 avr. 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

8/10 – Bien

Katharine

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 4 nuits en avril 2024
Ally a répondu le 26 avr. 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

evangelia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel
Séjour de 8 nuits en février 2024
jeff a répondu le 23 avr. 2024
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!

10/10 – Excellent

Antonio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent
Séjour de 2 nuits en avril 2024
Ally a répondu le 20 avr. 2024
Thank you so much for staying with us. We look forward to hosting you again soon.

10/10 – Excellent

John

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff on this property was amazing… Check in and in the restaurant, people were exceptionally friendly. Also, the rooms are very quiet and clean.
Séjour de 5 nuits en avril 2024
Ally a répondu le 17 avr. 2024
Dear John,Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience. We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors. We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 – Excellent

RICARDO

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
El servicio y atención sin excelentes
Séjour de 2 nuits en mars 2024
Ally a répondu le 17 avr. 2024
Thank you so much for staying with us. We look forward to hosting you again soon.

8/10 – Bien

Foon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
As selected per above.
Séjour de 2 nuits en avril 2024
Ally a répondu le 20 avr. 2024
Thank you so much for staying with us. We look forward to hosting you again soon.

10/10 – Excellent

Aarthi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The service from the staff was excellent.
Séjour de 7 nuits en avril 2024
Ally a répondu le 17 avr. 2024
Thank you so much for staying with us. We look forward to hosting you again soon.

8/10 – Bien

Ricardo

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hayley (I think that was her name) did an outstanding job doing my check in… went beyond my expectations
Séjour de 2 nuits en avril 2024
Ally a répondu le 17 avr. 2024
Thank you so much for staying with us. We look forward to hosting you again soon.

10/10 – Excellent

pedro

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Amazing staff especially the Filipino staff at the door .Always smiling and happy.
Séjour de 2 nuits en avril 2024
Ally Conrardy a répondu le 10 avr. 2024
Dear Pedro, Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience.We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors.We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 – Excellent

Winnie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel room was very clean and well maintained.
Séjour de 3 nuits en avril 2024
Ally Conrardy a répondu le 10 avr. 2024
Dear Winnie, Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience.We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors.We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 – Excellent

Osanna Ka Yin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff
Séjour de 2 nuits en avril 2024
Ally Conrardy a répondu le 10 avr. 2024
Dear Osanna, Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. It was our pleasure to host you, and we're delighted that you had a pleasant experience.We strive to provide exceptional service and a comfortable atmosphere for all our guests, and it's always rewarding to hear that we've succeeded in doing so. Your positive review serves as a great motivation for our team to continue delivering memorable experiences to all who walk through our doors.We hope to have the opportunity to welcome you back again soon for another wonderful stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.

10/10 – Excellent

Jimmy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great service!
Séjour de 3 nuits en mars 2024
Jeffrey a répondu le 31 mars 2024
Thank you for choosing to stay with us during your trip to San Francisco! We hope that this was a memorable trip for you and we hope to have the chance to host you again when yourtravels bring you back to San Francisco! Have a great day! SF Marriott Union Square

10/10 – Excellent

Gerardo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo bien
Séjour de 8 nuits en décembre 2023
David a répondu le 24 mars 2024
Thank you for your review

10/10 – Excellent

John

Points forts : État et installations de l’hébergement
Property is excellent and a good value. Centrally located near Union Square. The staff is one of the best!
Séjour de 2 nuits en mars 2024
Jeff a répondu le 19 mars 2024
Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

8/10 – Bien

valerie

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Good location in union square Plenty of restaurants, retail stores and bars near by. Walgreens across the hotel is very convenient.
Séjour de 3 nuits en mars 2024
Jeff a répondu le 19 mars 2024
Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

10/10 – Excellent

Krystle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We went down to San Francisco for Giants fest, and we finished the event earlier than the closing time. Our hotel was a mile away from our parking lot on Brannan (with the Giants even and other things going on during a weekend in SF, traffic was a nightmare). We came down from Redding and had been awake since 5am and were exhausted. Our check in time wasn’t until 4pm, but the nice lady at the front desk let us check in at 2:30 and gave us a later check out time. This was my first time staying at a Marriot Hotel, and I will definitely continue staying with this hotel chain.
Séjour de 1 nuit en mars 2024
Jeff a répondu le 19 mars 2024
Thank you for choosing to stay with us during your trip to San Francisco! I am delighted that my front desk team was able to help you with an early check in. We hope that you had a wonderful stay! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

8/10 – Bien

Katrina

Voyage en famille
Points forts : Propreté, service et personnel
Pictures of hotel are not reflective of what you get. Especially for amenities. Gym is very small and not a lot of equipment. Food options very limited. Could hear the rooms next to us talking and every time they left and came back. Floors little dirty. Staff very very nice.
Séjour de 3 nuits en mars 2024
Jeff a répondu le 19 mars 2024
Thank you for giving us this feedback. I apologize for the issues you experienced during your stay. I have shared your feedback with the Engineering and Leadership Team to ensure we look at the noise and vents from the rooms. We apologize for not meeting expectations. Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!

10/10 – Excellent

Rajesh

Séjour de 1 nuit en mars 2024
david a répondu le 30 mars 2024
thank you for staying with us.

10/10 – Excellent

Carlos

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo excelente
Séjour de 7 nuits en décembre 2023
Jeff a répondu le 26 févr. 2024
Buenos Dias Carlos,Gracias por darnos su opinión sobre su estancia pasada. ¡Esperamos que haya disfrutado de su estadía y tengamos la oportunidad de recibirlo en el futuro cuando sus viajes lo traigan de regreso a San Francisco!¡Qué tengas un lindo día!Jeffrey ColonRooms Operations ManagerSF Marriott Union Square415-398-8900 x 7100jeff.colon@marriott.com

10/10 – Excellent

Heather

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So clean and such a beautiful hotel. Would definitely stay there again. Great location!
Séjour de 3 nuits en février 2024
jeff colon a répondu le 4 mars 2024
Good Evening Heather,Thank you for Staying with us during your time in San Francisco, We are delighted you had a great time and we hope to host you once more! Thank you for taking the time to provide us feedback on your past stay. Jeffrey ColonRooms Operations Manager

8/10 – Bien

Tuan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
jeff colon a répondu le 4 mars 2024
Good Evening Tuan.Thank you for Staying with us during your time in San Francisco, We are delighted you had a great time and we hope to host you once more! Thank you for taking the time to provide us feedback on your past stay. Jeffrey ColonRooms Operations Manager

10/10 – Excellent

Shirley

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Jeff Colon a répondu le 4 mars 2024
Good Evening Shirley,Thank you for Staying with us during your time in San Francisco, We are delighted you had a great time and we hope to host you once more! Thank you for taking the time to provide us feedback on your past stay. Jeffrey ColonRooms Operations Manager

8/10 – Bien

Shinji

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
Arlyn a répondu le 22 févr. 2024
Thank you for staying with us.

10/10 – Excellent

carmela

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location. Hotelwas clean and staff very helpful.
Séjour de 3 nuits en février 2024
Arlyn a répondu le 22 févr. 2024
Thank you for sharing your feedback about the outdated bathroom. We apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back soon.

6/10 – Acceptable

Kiran

Points forts : Service et personnel, commodités
Bathroom really needs upgrades, really old fashioned.
Séjour de 3 nuits en février 2024
David a répondu le 13 févr. 2024
Thank you for sharing your feedback about the outdated bathroom. We apologize for any inconvenience caused. We appreciate your understanding and hope to welcome you back soon.

10/10 – Excellent

Zev, Fremont

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good hotel walking is good Food was good for dinner and breakfast
Séjour de 1 nuit en février 2024
David a répondu le 13 févr. 2024
Thank you for your positive feedback! We're glad you enjoyed your stay and the dining options. We hope to welcome you back soon!

10/10 – Excellent

Bianca

Séjour de 2 nuits en février 2024
David a répondu le 24 mars 2024
Thank you Bianca, for your feedback.

8/10 – Bien

Julian

Séjour de 1 nuit en février 2024
David a répondu le 13 févr. 2024
Thank you for your positive feedback!

8/10 – Bien

Jiung

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place
Séjour de 7 nuits en janvier 2024
David a répondu le 13 févr. 2024
Thank you for your positive feedback!