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Reviews of Parc 55 San Francisco - A Hilton Hotel

4 out of 5
Parc 55 San Francisco - A Hilton Hotel
55 Cyril Magnin St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1008 reviews" "
Rating 8 - Good. 237 out of 1008 reviews" "
Rating 6 - Okay. 104 out of 1008 reviews" "
Rating 4 - Poor. 51 out of 1008 reviews" "
Rating 2 - Terrible. 36 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Tumata

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs to be remodeled. Breakfast was good but expensive.
Stayed 3 nights in Apr 2024
Response from Manager on Duty on Apr 24, 2024
We appreciate your feedback, rest assured we will inform the appropriate departments to enhance our guest experience. We hope to welcome you back in the future!

10/10 Excellent

JEFFREY, GONZALES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome from valet, check in & bartender. Rooms we clean and comfortable. Walking distance to all the theaters. The streets have many homeless, but the property was safe.
Stayed 1 night in Apr 2024

4/10 Poor

Madeleine

Travelled with group
Liked: Cleanliness
This place was expensive for what it offered. The rooms were very average and dated. The lobby is nice. The only parking available is Valet only, which is incredibly expensive. The area feels unsafe so parking somewhere else and walking back is not really an option. The pool is at another hotel which is not walkable due to the area.
Stayed 2 nights in Apr 2024
Response from Manager on Duty on Apr 22, 2024
Thank you for taking the time to fill out our guest survey of your stay at Parc55. We are sorry to read that your stay was less than satisfactory as we always strive to exceed our guests' expectations. We will certainly be addressing your review, regarding parking, condition of the room and the pool with our team to see how we can improve moving forward. While we understand the hassle of walking across the street to our complex/sister property, your safety is our number one priority. Our security team is available 24/7 should assistance be needed. We hope to welcome you back to Parc 55 in the future. Should your travel plans lead you here, please let us know and we will assure you an enhanced stay. At your service,Manager On Duty.

8/10 Good

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Perfect location
Stayed 1 night in Apr 2024

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the from room was spectacular.
Stayed 1 night in Apr 2024

10/10 Excellent

L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent for the Theater district. Our check-in was very slow but everything else was wonderful. The area around the property is very homeless but that is not the fault of the hotel. We would definitely stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Suki, HENDERSON

Stayed 1 night in Mar 2024

10/10 Excellent

Danielle Natasha Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very accommodating and helpful, my niece actually had an accident and fell and sprained her ankle and the staff was accommodating meeting us with a wheelchair and bringing her to the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mikaela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff who checks u in was very sweet
Stayed 1 night in Mar 2024

10/10 Excellent

Shamsher, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Pablo Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
First time and I will come back again 🙌🙏
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and check out process was easy. We had no wait. It’s close to many things in the city, but the streets further north aren’t that nice/can be dangerous. We had no issues and the room was nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

nora, danville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Tyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing but the surrounding area was very unsafe. I believe this was once a very nice area but unfortunately the area outside the property is chaos on two sides.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and feedback. If there is anything we can do to make it right with you, please don't hesitate to let us know.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awesome!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Karl William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ease with the staff and not the 1st or last time I’ll be staying @this property! Amazing views also ! Thanks again
Stayed 2 nights in Mar 2024

10/10 Excellent

Nabaz

Stayed 1 night in Feb 2024

6/10 Okay

Marcus

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Our executive suite was sparce with only one tv, and not close to sitting areas. Windows (in both room and 55 restaurant) were dirty. Service in restaurant very slow, yet quality of breakfast food was great. Overall, too expensive!
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Liked: Cleanliness, property conditions & facilities
Nice staff
Stayed 4 nights in Mar 2024

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Duty on Mar 9, 2024
Hello Ms. Kelly, We are sorry to hear that your stay was unsatisfactory. Your feedback is very important to us and will be sure to address this to the appropriate department. If you have any plans to come back in the future, please reach out to one of the Managers so we can ensure to enhance your stay.

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to start of the cable car. Not happy with the holding bond which is just taken without explanation!
Stayed 2 nights in Mar 2024

8/10 Good

Perla J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, vallet did take a little long but other than that such a great stay
Stayed 1 night in Mar 2024

8/10 Good

Daniel John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and staff was amazing. The area around the hotel not so nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything

10/10 Excellent

Dianne

Stayed 2 nights in Feb 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
great experience
Stayed 1 night in Feb 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was extremely nice for a fair price, had an amazing stay and all staff were so kind and helpful! Would definitely recommend coming here again!
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

dwain, Lincoln

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Charis Ming Sum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Dilip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run, good staff. On site restaurant & bar were better than average for a mainstream hotel. Location was decent for walking around esp close to Union Square, trolley, and if making longer walk to downtown or towards Fisherman's Wharf but definitely close to some very visible homelessness on the west side (toward The Tenderloin). Hotel rooms are dated. But clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Reighland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities
Parking very expensive 85$ per day 😦
Stayed 2 nights in Jan 2024

6/10 Okay

Atsushi

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Milli - Manager on Duty on Feb 2, 2024
Thank you for the wonderful feedback and we hope to see you again soon.

10/10 Excellent

Prince

Stayed 1 night in Jan 2024

10/10 Excellent

Mark, Highland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the most efficient elevator system I have seen. The room was large, comfortable, well decorated. The entire hotel was clean and well kept. It is a fine hotel that has found a way to work despite a challenging neighborhood where, for too many, the streets have become their home.
Stayed 4 nights in Jan 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parc 55 - Would recommend
Nice room, friendly reception and bar/restaurant staff. Handy location - 10 min walk to Moscone Convention Center. Not so good - food/drink was quite expensive.
Stayed 4 nights in Jan 2024

8/10 Good

Maarten

Stayed 2 nights in Jan 2024

4/10 Poor

Tyler

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Milli on Jan 23, 2024
Hello, Tyler we are sorry to see that your stay was less than satisfactory as we always strive to exceed our guests' expectations and apologize for missing the mark on this occasion. However, should you plan to stay with us again in the future, please, do not hesitate to reach out.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous stay
Very helpful, remembering who I am& was from the last stay. Staff is very polite and very helpful!
Stayed 2 nights in Jan 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for the Skyline suite with dinning room which its the most expensive, and I got a mediocre room with "sky view" to the Air vents terrace!!! Still they wanted to charge almost twice like the value of the big suite. Ridiculous.
Stayed 1 night in Dec 2023
Response from Ryan, Front Office Manager. on Jan 23, 2024
Good evening,Our apologies the suite did not meet your needs. I see our team did compensat6e you during your stay, but this does not make up for an obstructed view. Our executive team is aware of the situation and we will work on either updating the room info or finding ways to restore the terrace view.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities