Lunch and dinner served

Reviews of La Quinta Inn & Suites by Wyndham San Francisco Airport West

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1056 reviews" "
Rating 8 - Good. 274 out of 1056 reviews" "
Rating 6 - Okay. 93 out of 1056 reviews" "
Rating 4 - Poor. 53 out of 1056 reviews" "
Rating 2 - Terrible. 33 out of 1056 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ARVINDKUMAR

Liked: Cleanliness, staff & service, amenities
Reception is great. Room is average
Stayed 1 night in Apr 2024
Response from JPH on Apr 25, 2024
Arvind, it was our pleasure to take care of you.Your new friends at the LaQuinta.

6/10 Okay

Samuel R

Travelled with family
Liked: Cleanliness, staff & service, amenities
Limited staff, laundry out of order
Stayed 4 nights in Apr 2024
Response from JPH on Apr 24, 2024
Hello Samuel R,Thank you for taking the time to submit a rating. We apologize for the inconvenience for the laundry being out of order. Thankfully the repair company was able to expedite the needed parts and complete the repairs.We hope you will consider trying our hotel again.Take care.

10/10 Excellent

Wenlei

Travelled with family
Good service and breakfast.
Stayed 3 nights in Apr 2024
Response from JPH on Apr 24, 2024
Hello Wenlei,Glad you enjoyed your stay and our complimentary breakfast.

10/10 Excellent

DAVID, Rancho Mirage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Property conditions & facilities
Easy and convenient
Stayed 1 night in Apr 2024
Response from JPH on Apr 19, 2024
Hello Kevin,We are thrilled to have earned a perfect score for the La Quinta Inn & Suites by Wyndham San Francisco Airport West. Look forward to taking care of you on your next trip to SFO area.

6/10 Okay

Jane

Liked: Cleanliness, staff & service
The toilet ran and all of the sinks did not drain properly. The toilet issue was very disappointing.
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 15, 2024
HI Jane, Thank you for your stay and review. I am sorry your room had issues with the toilet and sink. I will have my maintenance team look into this to ensure the entire room is in working order. I hope you enjoyed our great staff and full complimentary hot breakfast. Thank you for your stay.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, staff is really kind and helpful
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 15, 2024
Hi Valerie, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I am glad you enjoyed our great staff as well as our convenient location to the airport. Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and surroundings. Friendly and accommodating staff. Excellent value for the money.
Stayed 3 nights in Apr 2024
Response from JP Howard, General Manager on Apr 15, 2024
Hi Joel, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I am glad you enjoyed all of our great staff here as well as getting your value for the price paid. Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Sartaz

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 11, 2024
Hi Sartaz, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

8/10 Good

mollie

Nice place to stay close to airport for early flight
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 10, 2024
Hi Mollie, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

6/10 Okay

jin

Don’t like
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 10, 2024
Hi Jin, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not how we strive to provide for everyone, if you have any suggestions on how we can improve please let us know. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and facilities were nice and the staff was accommodating when we had to leave early.
Stayed 15 nights in Mar 2024
Response from JP Howard, General Manager on Apr 9, 2024
Hi Nathan, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Lanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A great place
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 9, 2024
Hi Lanna, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

paoze

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice and clean, however fridge made loud sound on and off which interrupted my sleep.
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 9, 2024
Hi Paoze, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Apologies about the fridge, I will have my maintenance team take a look at it. Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Lena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very safe, beautiful inner courtyard, kitchen, good breakfast. Very helpful staff.
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 9, 2024
Hi Lena, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I am glad you enjoyed all aspects of our hotel!Thank you again for sharing your experience, and we look forward to serving you in the future!

6/10 Okay

Shellie

Business traveller
Liked: Staff & service, amenities
Booked this hotel to get some rest after a long/late arrival flight, had to leave very early the next morning, staff was extremely accommodating and helpful. Booked it because it was just over a mile from the airport. (It felt a lot further than that.) This particular LaQuinta didn’t feel as clean or updated, as others I have stayed at, but it served its purpose for a quick stay.
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 9, 2024
Hi Shellie, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I hope you enjoyed our upgraded lobby, bar and breakfast area. Thank you again for sharing your experience, and we look forward to serving you in the future!

4/10 Poor

Ashleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 9, 2024
Hi Ashleigh, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not how we strive to provide for everyone, if you have any suggestions on how we can improve please let us know. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Jadeane

Liked: Cleanliness, amenities, property conditions & facilities
It was ok but not to the standards I thought it would be. Breakfast food was not good.
Stayed 1 night in Apr 2024
Response from JP Howard, General Manager on Apr 9, 2024
Hi Jadeane, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We will work on our breakfast items cooking methods to improve. Thank you again for sharing your experience, and we look forward to serving you in the future!

6/10 Okay

Lily

Travelled with family
Liked: Staff & service, amenities
The stay was alright. There is free breakfast that is great. The inn has an outdoor pool, a gym and washing/drying machines. The carpet and windows could use some cleaning.
Stayed 4 nights in Mar 2024
Response from JPH on Apr 6, 2024
Hi Lily,We appreciate you taking the time to rate your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. Hopefully you were able to use and enjoy the many amenities you listed. We will correct the carpet deficiency, thank you for bringing to our attention.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JPH on Apr 6, 2024
Hi David,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West and for the 5-star review. We hope to see you again.

10/10 Excellent

Endijs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the airport and offers friendly service. Additionally, it provides secure underground parking for guests.
Stayed 1 night in Apr 2024
Response from JPH on Apr 6, 2024
Hello Endijs,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. We are glad that you found our service to be friendly and could utilize the underground parking at the hotel.Thank you again for sharing your experience, and we look forward to serving you in the future!

8/10 Good

Jeffrey, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JPH on Apr 6, 2024
Hello Jeffrey,Thank you for choosing to stay with us at the La Quinta and giving us a rating. We hope to earn your business again and to provide you with perfect service.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and near SFO
Stayed 1 night in Mar 2024
Response from JPH on Apr 6, 2024
Hello Hector, Thank you for the feedback. We hope you will visit again.

8/10 Good

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for sfo
Stayed 1 night in Mar 2024
Response from JPH on Apr 6, 2024
Hi Brian,Thank you for taking the time to rate your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. Come visit again.

8/10 Good

Grace

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Breakfast is so good
Stayed 1 night in Mar 2024
Response from JPH on Apr 6, 2024
Hi Grace,We are thrilled that you enjoyed our breakfast during your stay with us at La Quinta Inn & Suites by Wyndham San Francisco Airport West. We hope to see you again in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 27, 2024
Hi Gary,We are happy that you enjoyed your visit. Come back and visit us soon.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 3 nights in Mar 2024
Response from JP Howard, General Manager on Mar 27, 2024
Hello Jonathan,Thank you for taking the time to score our service. We look forward to earning a perfect score on your next trip.

10/10 Excellent

Resma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from JPH on Mar 25, 2024
Hi Resma, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Dennis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property at a good price point. Staff was very courteous and helpful. Will stay there again.
Stayed 1 night in Mar 2024
Response from JPH on Mar 25, 2024
Hi Dennis, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I am glad you enjoyed our great staff here!Thank you again for sharing your experience, and we look forward to serving you in the future!

6/10 Okay

Eric, Valley Stream

Stayed 2 nights in Mar 2024
Response from JPH on Mar 25, 2024
Hi Eric, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

4/10 Poor

Robyn, Langley

Travelled with partner
Disliked: Staff & service
Staff were disengaged, and seemed unhappy. They were quiet and unresponsive. Seemed as if they didn’t want to be there and we were bothering them.
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 21, 2024
Hi Robyn, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not how we strive to provide for everyone, if you have any suggestions on how we can improve please let us know. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.Our staff's goal is to always provide a great guests' experience and I am sorry we have failed this time, I will speak to staff and use it as a coaching moment.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property is located only a few minutes from SFO and easy to locate. Parking was included and availability of space was sufficient. The room was as expected but when I tried to use the ac the hotel room door vibrated loudly and made it impossible to sleep, tried to call the front desk and the phone didn’t work. Just slept in the heat and sweated all night. Breakfast was great.
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 18, 2024
Hi Matthew, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We will have the maintenance team check the AC and phone in that room and ensure all are working properly. Thank you for informing us. Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 18, 2024
Hi Theresa, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Neeley, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nellie was so helpful checking us in. She was friendly and efficient. After a long day of driving and sightseeing it was so nice to just get up to our room and relax. The room was comfortable enough, though it would be nice to have a bit more light. The room was a little dark. Otherwise it was a great place for a night before heading to the airport.
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 15, 2024
Hi Neeley, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I am glad Nellie was able to help you get into your room quickly after a day of travels. She is a great asset to our team. Thank you again for sharing your experience, and we look forward to serving you in the future!

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay here again
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 13, 2024
Hi Ahmad, Thank you for your stay and review. I am sorry to hear that you did not enjoy your stay here. I am hopeful that if you gave us another chance you would have a better 2nd experience. If you would like to discuss the reason you would not come back feel free to reach out to the hotel and we can discuss further in detail. I hope you enjoyed our hot full complimentary hot breakfast. Thank you for your business.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 13, 2024
Hi Deborah, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! :)
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 11, 2024
Hi Dale, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Bhavana Sanjeevini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 11, 2024
Hi Bhavana, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno debería de haber más variedad
Stayed 2 nights in Mar 2024
Response from JP Howard, General Manager on Mar 4, 2024
Hi Boris, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Cary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel. Close to everywhere we needed to go.
Stayed 1 night in Mar 2024
Response from JP Howard, General Manager on Mar 4, 2024
Hi Cary, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff super nice. It is very pretty around the property. Our toy let seat kept moving on us. We could hear a lot on noise above our floor.
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Mar 4, 2024
Hi Debbie, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I will have my maintenance team tighten the toilet seat, sorry about that. Thank you again for sharing your experience, and we look forward to serving you in the future!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Mar 4, 2024
Hi Maria, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

4/10 Poor

Damian, Torrens

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It's close to the airport & reasonably clean
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Mar 1, 2024
Hi Damian, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not how we strive to provide for everyone, if you have any suggestions on how we can improve please let us know. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for an airport hotel. Nice courtyard, enjoyed the small gym. Polite staff. Some stains on comforter and VERY thin walls (you can hear your neighbors), but other than that it was fine.
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Feb 29, 2024
Hi Rachel, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I loved to hear that you enjoyed our wonderful staff and gorgeous courtyards. Thank you again for sharing your experience, and we look forward to serving you in the future!

8/10 Good

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was super easy. Landscaping around pool was lovely.
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Feb 29, 2024
Hi Patricia, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, were able to stow luggage at hotel while waiting to go to airport
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Feb 25, 2024
Hi Kathleen, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.I am glad you enjoyed our lovely staff and property. Thank you again for sharing your experience, and we look forward to serving you in the future!

6/10 Okay

Brian, Winfield

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Feb 25, 2024
Hi Brian, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!

6/10 Okay

Galina

Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Mar 21, 2024
Hi Galina, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not how we strive to provide for everyone, if you have any suggestions on how we can improve please let us know. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this property at a price of 150 dollars Canadian, and now there is a charge of 350 in my credit card. The property was great but I can’t accept the overcharging deceit.
Stayed 1 night in Feb 2024
Response from JP Howard, General Manager on Feb 26, 2024
Hi Shauna, Thank you for your stay and review. The reason it was charged 100 more at check in was for our deposit which is refunded at checkout back to the card. It takes 3-5 business days to process the refund back to the card. The funds have been refunded as I checked the folio. I hope this clarifies the charge. I am glad you liked the property.

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay for a short break in the Bay Area. It's about 20 minutes' walk from Millbrae BART. My main disappointment was being told at the airport, after a long flight, that there was no shuttle service to the hotel. It would have been good to know that in advance and have some suggestions on how to get there from SFO.
Stayed 4 nights in Feb 2024
Response from JP Howard, General Manager on Feb 23, 2024
Hi Colin, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham San Francisco Airport West. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our hotel and staff both up to your standards. I hope you were able to enjoy our full hot complimentary breakfast and started your day off right! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future!