Extérieur

Hyatt Regency San Francisco Airport – Avis

4 out of 5
Hyatt Regency San Francisco Airport
1333 Bayshore Hwy, Burlingame, CA

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 726 avis sur 1228." "
Note de 8 – Bien, d’après 271 avis sur 1228." "
Note de 6 – Acceptable, d’après 121 avis sur 1228." "
Note de 4 – Médiocre, d’après 52 avis sur 1228." "
Note de 2 – Terrible, d’après 58 avis sur 1228." "

9,0/10

Propreté

8,8/10

Service et personnel

8,4/10

Commodités

8,8/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

andré

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Super!
Séjour de 1 nuit en octobre 2023
Tieysha a répondu le 6 oct. 2023
Hello Andre',Thank you for your rating as well as your review. We are looking forward to welcoming you back to Hyatt Regency San Francisco Airport soon!

8/10 – Bien

Anass

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juin 2023
Jon a répondu le 25 juin 2023
Good Day Anass,Thank you for taking the time to review your past stay with us at the Hyatt Regency San Francisco Airport. It was great to see the 8 out of 10 rating and that your stay met expectations. We appreciate you choosing to stay with us on your travels and hope to welcome you back again in the near future. I hope you have a great day! Cheers,

10/10 – Excellent

Gabriel, sainte genevieve

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
very nice place
Séjour de 3 nuits en juin 2023
Tonya a répondu le 3 juill. 2023
Hello Gabriel,Thank you for the great rating and feedback. It is wonderful you had a nice stay with us. We appreciate you choosing to stay with us at the Hyatt Regency San Francisco Airport. Please come back and visit us the next time you are in the city.Warm regards,Tonya

10/10 – Excellent

karine

Séjour de 2 nuits en octobre 2022

8/10 – Bien

Pierre-Hubert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dejeuner médiocre
Séjour de 1 nuit en juillet 2022
Hyatt Regency SF Airport a répondu le 8 août 2022
Thank you for your feedback. We hope to see you again on your next visit to the Bay Area.

10/10 – Excellent

Tugdual

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best airport hotel in SFO
The Hyatt Regency is always my first choice for any business travel in the Bay Area. Very conveniently located. The hotel is large, comfortable with lots of natural light and great amenities. I took advantage of the gym this time which is also very spacious and has lots of equipment.
Séjour de 3 nuits en août 2021

10/10 – Excellent

BRUCE, Cochranville

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent in every sense of the word.
Séjour de 2 nuits en mai 2024
Janet a répondu le 23 mai 2024
Greetings Bruce!We appreciate you taking time to review and rate our Hyatt Regency San Francisco Airport. It is fantastic to know that everything about your stay was excellent! We are very happy to know we achieved our goal and exceeding your expectations. It was a pleasure having you as our guest and we hope to have the privilege of welcoming you back again soon.Warm regards,

10/10 – Excellent

William

Voyage de couple
Points forts : État et installations de l’hébergement
Very nice room
Séjour de 1 nuit en mai 2024
Janet a répondu le 23 mai 2024
Greetings William!Thank you for the 5/5 rating you gave our hotel. We are happy to hear you liked your room. We strive to ensure the rooms are nice and well-maintained for our guests. We hope to welcome you back again soon to our Hyatt Regency San Francisco Airport. Warm regards,

2/10 – Terrible

Ashokkumar

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely pathetic customer service !! There were two customers with my same last name and they messed up my reservation . They gave me a wrong room and someone else entered my room while I was in the room .. absolutely incompetent staff and never coming back to this worthless hotel. One of the worst hotel I have ever stayed. I am so glad that I am not part of this Hyatt loyalty program. The one time I booked this worthless hotel, I am done.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Qi

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 1 nuit en mai 2024
Janet a répondu le 22 mai 2024
Dear Qi,Thank you for taking time to rate our Hyatt Regency San Francisco Airport. We are disappointed to see the low rating and would like the opportunity to speak with you about your experience. If you would like to share your feedback with us, please reach out to us on our social or chat channels. We hope to hear from you soon.Warm regards,

10/10 – Excellent

Jim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good value
Séjour de 1 nuit en mai 2024
Rebecca a répondu le 20 mai 2024
Hello Jim,Thank you for your 5-star review and your stay at Hyatt Regency San Francisco Airport. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca

8/10 – Bien

Christian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place and location
Séjour de 3 nuits en mai 2024
Travis a répondu le 22 mai 2024
Hello Christian!Thank you for your 4-star rating. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the future. Warm Regards, Travis

2/10 – Terrible

Dalvinder

Séjour de 1 nuit en mars 2024
Travis a répondu le 22 mai 2024
Hello Dlavinder!Thank you for providing a rating of our hotel. I am sorry to hear you did not enjoy your stay with us. We would like to speak with you about your experience. Please reach out to us via one of our social media or chat channels. We look forward to hearing from you. Warm Regards, Travis

6/10 – Acceptable

William

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Betsy a répondu le 18 mai 2024
Dear William,Thank you for your feedback and rating and thank you for staying with us. Please let us know if we may be of further assistance. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 – Excellent

Yana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean! Beautiful and people who work there are very nice!
Séjour de 1 nuit en mai 2024
Ana a répondu le 14 mai 2024
Dear Yana,We appreciate your feedback. Thank you for staying with us while in Burlingame. We are delighted to hear that you appreciated the cleanliness of our hotel and the service provided by our staff. We hope to see you again soon!

10/10 – Excellent

Danielle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel has a strict quiet time, which is nice when you need sleep
Séjour de 2 nuits en mai 2024
Krista a répondu le 13 mai 2024
Hello Danielle, thank you for the wonderful 5 out of 5 rating of your stay with us here at the Hyatt Regency San Francisco Airport. We love to hear that you were able to get a restful sleep while you were our guest. We hope to have the opportunity to welcome you back again!Kind Regards, Krista

10/10 – Excellent

George

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice price and 5 star experience great for layover at airport
Séjour de 1 nuit en mai 2024
Angela S a répondu le 13 mai 2024
Hello George,Thank you for staying with us and taking the time to share your stay experience. We are honored that our hotel was well-suited for your layover needs and that you enjoyed your stay. We are grateful for your five-star rating. We are committed to providing you with the best possible experience and hope to welcome you back again.Best regards, Angela

10/10 – Excellent

Monick

Points forts : Propreté, service et personnel
Very clean
Séjour de 2 nuits en mai 2024
Laura a répondu le 12 mai 2024
Dear Monick, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 – Excellent

Philip E

Voyage d’affaires
Great team nice people excellent service - great location
Séjour de 5 nuits en mai 2024
Tania a répondu le 11 mai 2024
Hello Philip E,Thank you for the feedback. We are glad to hear that you loved the location. We also thank you for acknowledging the amazing customer service provided by our staff. We hope to have the pleasure to welcome you back as a guest with us again in the future.Best wishes,Tania

10/10 – Excellent

Janis

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Betsy a répondu le 11 mai 2024
Dear Janis,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 – Bien

Herman

Voyage de couple
Points forts : État et installations de l’hébergement
Easy checking and out
Séjour de 1 nuit en mai 2024
Melinda a répondu le 9 mai 2024
Dear Herman,Thank you for taking the time to review our property. We are so glad to hear you had an easy check-in and out experience. We hope to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

8/10 – Bien

Kevin

Voyage de couple
Points forts : Propreté, service et personnel
Nice clean hotel, the bar doesn’t open till 5pm each day!
Séjour de 2 nuits en mai 2024
Laura a répondu le 8 mai 2024
Dear Kevin,Thank you for taking the time to share your feedback. We are happy to hear that you were comfortable during your stay with us. We appreciate your comments on our bar hours and will share them with our team for review. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 – Excellent

Mike, Grand Haven

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Jamison a répondu le 9 mai 2024
Hello Mike, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency San Francisco Airport!Best regards,Jamison

8/10 – Bien

Dionna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Shelly a répondu le 16 mai 2024
Hello Dionna! Thank you for your rating and feedback. We appreciate all guest ratings. We are so glad that overall, you had a great stay. Thank you for staying with us. We hope to welcome you as our guest again very soon! Warm Regards, Shelly

6/10 – Acceptable

Jeff, Santa Cruz

Points forts : Service et personnel, état et installations de l’hébergement
The hotel charges $48 for overnight parking which is ridiculous. Expedia had parking for $19 and they would not honor as we wanted to See what the situation was first. Expensive snack area and most of the food options. Room had hair and not everything was clean. Could use better pillows for sure.
Séjour de 1 nuit en mai 2024
Angela S a répondu le 5 mai 2024
Hello Jeff,We appreciate your choosing to stay with us, and thank you for your valuable feedback. We will consider your concerns about the cost of parking, food, and guest room pillows offered. Your comments will help us to create a better stay experience for our guests. We sincerely apologize for not exceeding your housekeeping expectations. Our housekeeping team will work diligently to improve their efforts. We hope to welcome you back and provide a better stay experience. If you have any other concerns, please do not hesitate to contact us on our social or chat channels. Best regards,Angela

8/10 – Bien

Haizhou

Séjour de 1 nuit en avril 2024
Betsy a répondu le 4 mai 2024
Dear Haizhou,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

2/10 – Terrible

Freddy

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
We received the worst check in service I ever had. The front desk clerk called me to the counter to proceed wth our check in and few minutes into helpin he told me to wait and assisted another person in line. I found this very rude and unprofessional. He proceed by saying thank you for your patience I have upgraded your room. We rush into our roo. As we needed to leave to our tour. Upon return to the Hotel we realize our room had no towels and I mean zero, no face towels, bath towels or even hand towels.We tried multiple attempts to call front desk or room service and was not able to get an answer. I had no choice but to go to the lobby and talk with front desk clerk for assistance. I explain to her everything that has being happening since we arrived at the hotel and told me to wait. She step to the back to speak with her manager and they just change our room and told me they will send 6 towels of each one for the nex few days we will be there for. Also she added 30 room credit to use at the restaurant or hotel service. I proceed to the room we were at to pack everything back to move to the new room we were giving due to no towels. This was a very inconvenience to do as it was almost 1 a.m., we waited for the towel we were told they were going to bring and never received anything. The next day the manager call the room and ask if everything was ok. I informed him we still have not received our towels and he just say I will send them right away and proceed with his day.Iwasve
Séjour de 2 nuits en avril 2024
Betsy a répondu le 4 mai 2024
Dear Freddy,Thank you very much for your review. I'm very sorry to learn of your experience and sentiment which is not consistent with our standards. This information has been communicated to our team to be addressed. We would love to gather further details and address your concerns via our social or chat channels. We look forward to hearing from you soon! Best Regards,

8/10 – Bien

Miriam

Séjour de 2 nuits en avril 2024
Janet a répondu le 23 mai 2024
Dear Miriam,We appreciate you taking the time to rate our property. We are pleased to see by your rating that overall, you had a good experience. We hope to welcome you back soon to our Hyatt Regency San Francisco Airport.Warm regards,

10/10 – Excellent

Olajide

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Acess to microwave and access to a fridge/freezer to keep items after checkout alongside luggages before needing to finally depart for the airport. The hotel shuttle also worked excellently
Séjour de 3 nuits en avril 2024
Ana a répondu le 2 mai 2024
Dear Olajide,Thank you for choosing to stay with us while in Burlingame. We are delighted to hear that you enjoyed our amenities and shuttle service. We hope to see you again soon!

10/10 – Excellent

Robin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Veronica a répondu le 2 mai 2024
Hello Robin!Thank you for providing the amazing 5-star review! We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back in the future! Please feel free to contact us if we can be of any assistance. Thank you for choosing Hyatt Regency San Francisco for your stay and for being our guest!

10/10 – Excellent

Kathleen

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent experience.
Séjour de 3 nuits en avril 2024
Laura a répondu le 1 mai 2024
Dear Kathleen,Thank you so much for your patronage and for the 5-star rating. We love hearing that you had an excellent experience while staying with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 – Excellent

Robin

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A beautiful hotel with great friendly staff. The food was tasty and the wine was delicious.
Séjour de 2 nuits en avril 2024
Jamie a répondu le 1 mai 2024
Dear Robin,Thank you for your delightful review of our Hyatt Regency San Francisco Airport! It was such a pleasure to hear that you enjoyed your stay with us, and that our on-property dining and the service provided by our team helped contribute to an enjoyable stay. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 – Excellent

Jasmine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay, would definitely come back (:
Séjour de 1 nuit en avril 2024
Angela S a répondu le 30 avr. 2024
Hello Jasmine,Thank you for choosing to stay with us and for sharing your feedback. We are delighted you had a great stay and look forward to your next visit.Best regards,Angela

10/10 – Excellent

Crystal, Bellevue

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Ana a répondu le 30 avr. 2024
Greetings Crystal,Thank you for providing your rating. We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon in Burlingame!

10/10 – Excellent

Kim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great lication
Séjour de 1 nuit en avril 2024
Laura a répondu le 28 avr. 2024
Dear Kim,Thank you so much for you patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 – Excellent

Juley

Voyage d’affaires
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
By the San Fran airport. New England lobster restaurant near by. Worth the visit!
Séjour de 1 nuit en avril 2024
Jamie a répondu le 28 avr. 2024
Dear Juley,Thank you for your great review and 5/5 rating for our Hyatt Regency San Francisco Airport! We were glad to see that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 – Excellent

?

Voyage en famille
Points forts : Propreté, service et personnel
エアポートホテルとして利用するには大満足のホテルです。贅沢な造りで泊まるだけではもったいないほどです。
Séjour de 1 nuit en avril 2024
Tieysha a répondu le 27 avr. 2024
Hello,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to hear that you enjoyed your stay with us and found our hotel to be very satisfying. We hope we will have the pleasure of welcoming you back to Hyatt Regency San Francisco Airport in the future.Best Wishes,

6/10 – Acceptable

Brian

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Angela S a répondu le 28 avr. 2024
Hello Brian,Thank you for staying with us and taking the time to rate your experience. We hope you had a good stay and look forward to welcoming you back.Best regards,Angela

8/10 – Bien

Eduardo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Ana a répondu le 25 avr. 2024
Dear Eduardo,We appreciate your rating We hope to see you again the next time you visit Burlingame!

6/10 – Acceptable

Jingshi

Voyage en famille
Points forts : Propreté
It is bare minimum for the luxury hotel. Some staff were not friendly.
Séjour de 1 nuit en avril 2024
Rebecca a répondu le 23 avr. 2024
Hello Jingshi,Thank you for choosing Hyatt Regency San Francisco Airport for your recent stay. We are sorry to hear about he service you received from our team. We will share all this feedback with our management team so the issues can be addressed. We hope to welcome you back again.Warm regards,Rebecca

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
John a répondu le 24 avr. 2024
Hello James,Thank you for giving our Hyatt Regency San Francisco Airport 5 stars. I am happy you liked our hotel. I hope you can stay again.Best Regards,John

10/10 – Excellent

Jean Sebastien

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All is great here .
Séjour de 1 nuit en avril 2024
Krista a répondu le 23 avr. 2024
Hello Jean Sebastien,Thank you for your wonderful 5 out of 5 rating of your stay with us here at the Hyatt Regency San Francisco Airport. We are happy to know that you enjoyed your stay with us and we hope to welcome you back as our guest again soon!Kind Regards, Krista

10/10 – Excellent

Varinder

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and clean hotel. I had extra time so I walked down to Bayside park. Lots of run down and closed places nearby
Séjour de 1 nuit en avril 2024
Laura a répondu le 22 avr. 2024
Dear Varinder, Thank you for taking the time share your feedback. We are happy to hear that you were comfortable during your stay with us. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 – Excellent

Daved, Orlando

Voyage d’affaires
Great hotel and friendly staff! Thanks for an enjoyable evening
Séjour de 1 nuit en avril 2024
Ana a répondu le 23 avr. 2024
Greetings Daved,Thank you for your feedback. We're pleased to hear that you enjoyed your stay and the service provided by our staff. We hope to see you again when you next visit Burlingame!

10/10 – Excellent

Stasha

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a nice property and the staff is attentive. The beauty is also in the scenery. You can walk a trail along the San Francisco Bay and take in the serenity of it all. The food at the onsite restaurant is to die for! The Executive Chef Chad Huck cooked our Ribeye Steak to perfection and the Brisket Sandwich was simply superb. Breakfast was just as delightful. No need in leaving the property looking for food.I would suggest that bedding include another blanket. It was a bit chilly.
Séjour de 1 nuit en avril 2024
Laura a répondu le 22 avr. 2024
Dear Stasha,Thank you for taking the time to share your feedback. We are happy to hear that your stay with us was enjoyable. We appreciate your suggestions on extra blankets, and our staff is always willing to accommodate any additional requests you may have. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 – Excellent

Larry

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had our flight canceled and had baggage forwarded so we moved in and were given toothpaste, toothbrushes and combs to help with overnight stay by very polite and professional staff!
Séjour de 1 nuit en avril 2024
Angela S a répondu le 22 avr. 2024
Hello Larry! We appreciate your stay with us and are thankful that our staff was attentive to your needs and provided polite and professional service.We hope to welcome you back again soon! Best regards,Angela

10/10 – Excellent

Megan

Séjour de 1 nuit en avril 2024
Betsy a répondu le 11 mai 2024
Dear Megan,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Thank you for staying with us.Warm Regards,

10/10 – Excellent

Tobias

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet, large rooms and good quality. It was a good idea to choose H over M. Also very good breakfast and very friendly waitors.
Séjour de 5 nuits en avril 2024
John a répondu le 24 avr. 2024
Hello Tobias, Thank you for writing this review of our Hyatt Regency San Francisco Airport. I am glad you chose to stay with us and that you liked our rooms and breakfast. I hope you can stay with us again.Best Regards,John

8/10 – Bien

Sven

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gutes Flughafenhotel, freundliches Personal, gute Auswahl an Speisen und Getränke, sehr sauber, regelmäßiger kostenloser Busshuttle zwischen Flughafen und Hotel, in Teilbereichen ist das Hotel schon etwas in die Jahre gekommen
Séjour de 1 nuit en avril 2024
Ana a répondu le 16 avr. 2024
Dear Sven,Thank you for taking the time to provide feedback. It was a pleasure to host you during your time in Burlingame. We're glad to hear that our hotel's location was convenient for you, and that you enjoyed our staff's service, dining experience, and hotel cleanliness. We hope to welcome you back soon!

8/10 – Bien

dvijesh

Séjour de 1 nuit en avril 2024
Jamison a répondu le 17 avr. 2024
Hello dvijesh, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency San Francisco Airport!Best regards, Jamison