- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
The facility itself is interesting from what I have seen. We were staying overnight for a company party. Almost everybody at my work stays at a different hotel further away from the Pier where the annual company party is. Hotel Zephyr had a cool concept and a nice outdoor space that makes it feel like it isn't another stuffy hotel in the city. I figured I would scope out this hotel since the outdoor space was so nice. The patio was closed for a private event which was a bummer. They have an amenity fee that is mandatory, but a lot of the amenities were unavailable due to the private event. I commented to my husband that the outdoor space was a huge reason I stayed at Hotel Zephyr, otherwise I would have stayed at the same hotel as my co-workers. The receptionist took it super personally and said sarcastically that if we wanted to stay somewhere else then "we can do this thing called a refund". Needless to say the customer service was lacking. I don't think I will come back or recommend Hotel Zephyr to anybody else. If somebody is checking in that's an opportunity to make a first impression and that opportunity got blown here.