Ratings based on 2,957 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 19-Jul-2016
twin bed rooms very tight for space. works going on making noise early in the morning
1out of 5
by A verified traveller fromNEW YORK, NY

Terrible hotel, ridiculously small sinks.

Posted 17-Jul-2016
Pros: Nothing at all.
Cons: Everything.
Location: Close to the Powell Station.
Hotel is extremely run down, rooms were small, bathrooms really uncomfortable. It was really hard to brush your teeth as sinks were tiny and under a weird shelf. You had to bend over to spit the water out. Bizarre. Pretty bad neighborhood out there as well and breakfast was a joke. They served coffee, water, orange juice, hard boiled eggs (no condiments of any kind), yogurts and small pastries. I've never seen breakfast smaller than that.
2out of 5
by A verified traveller fromMaryland

Disappointed in this hotel. Not worth the cost.

Posted 16-Jul-2016
Pros: Location only.
Location: Good shopping nearby.
I chose the Mark Twain because the location is very good, and it had a three star or better rating on some of the Internet travel sites.The evening of our arrival there was no heat in the room. After talking with the front desk staff and following their instructions, we still had no heat. They assured me that they would check the boiler room, and we would have heat. We did not get any that night. I could see that there were some significant renovations and painting going on on the main floor, but was surprised to find it extended to the floor we were on. Every time we waited for the elevator it was cold and windy due the the windows left open wide to mitigate the smell of the fresh paint around the elevator door and adjacent window.On the day of our departure, the trim around the door to our room was being painted. That made it difficult to get the luggage and ourselves through the door without coming into contact with the fresh black paint. I am sure the improvements will be very nice when finished. However, all things considered, I am surprised that the hotel was accepting guests during the renovations. As a frequent traveler, I reserved with the Mark Twain in good faith and expected at least a three star experience.
4out of 5
by A verified traveller fromLondon

Good central location

Posted 14-Jul-2016
Pros: Location and friendly staff. Reported a problem with the coffee maker in the room and it was sorted immediately.
Cons: Armchair in the room, box of tissues.
The hotel is within easy walking distance of MOMA, Union Square shops, trolley bus connections to Fisherman's Wharf and a variety of good places to eat. They are currently in the process of adding a bar, restaurant and larger lobby which will make the hotel more appealing. The complimentary breakfast was adequate but the seating minimal, so not a very comfortable experience. Would have no problem recommending this hotel.
3out of 5
by A verified traveller fromMiami Florida

Good location, clean.

Posted 11-Jul-2016
Good location, friendly staff, clean room. The hotel now ( breakfast area and garden) under the restoration.
4out of 5
by A verified traveller

Great stay even under construction

Posted 10-Jul-2016
We only needed to stay in the city one night, and I have stayed at the Mark Twain before so we gave it a try again. The room was fine, we had an issue with the radiator, but a quick call to the front desk fixed that. My only complaint would be the continental breakfast didn't start until 6:30 and we had to be gone by 6:15 to head to UCSF.... I saw many people checking early so that was a bummer for them too. The water pressure is low, but I'm assuming the construction is fixing that. Overall, the room is clean, there's a convince store on the corner, valet parking is available, breakfast is offered and location is central! I would stay again!
2out of 5
by A verified traveller

Posted 9-Jul-2016
Heater did not work but we were able to get a portable right away from the hotel staff. The bathtub and sink were clogged and did not drain well. The room smelled like urine and poo but the bed sheets and towels were clean. The windows are very thin and you can hear EVERYTHING going on outside on the streets so we were not able to get good, restful sleep. The hotel lobby was under construction. Overall, the hotel was safe and in a good location near great restaurants and shopping.
1out of 5
by A verified traveller

Very bad dirty and small

Posted 9-Jul-2016
Very bad never go again Very bad never go again Very bad never go again
3out of 5
by A verified traveller

Quelques peu bruyant, mais très bien situé...

Posted 5-Jul-2016
Moi et mon amie avons passé trois nuits dans cet hôtel! À notre arrivée, nous avons eu un très bel acceuil. Et la chambre était sympa! Je dirais que pour le prix, c'était un peu cher etant donné le bruit constant durant la nuit, mais d'un autre côté, il est très bien situé, nous étions à 5 min du Union square! Le petit déjeuner était okay, en fait c'était le même à chaque matin: eau bouillie, salade de fruit ( qui etait très bonne d'ailleurs) et pâtisserie! Sans oublier le café et Thé. Voilà, malgré le bruit, nous avons adoré!
3out of 5
by A verified traveller

comfortable, near downtown

Posted 25-Jun-2016
Pros: location
Location: walking distance to most areas, rental cars on the same block
midrange price hotel, a lot of homeless people around