Ratings based on 2,993 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromvenice, CA

Dark room.

Posted 21-Aug-2016
Pros: The front desk
Cons: Lower the price.
Nice people working there is all I can say about my experience. People in San Francisco can charge what they would like, otherwise the cost of this room would be considered obscene. The room was in a courtyard bereft of light. The room was tawdry.
1out of 5
by A verified traveller

Bad area

Posted 20-Aug-2016
We ended up canceling this hotel day of and I feel terrible writing a bad review because the staff was so friendly and the rooms online looked wonderful but the area is bad news. The tenderloin district unfortunately is a bad part of SF. When we arrived at the hotel homeless people lined the entire block around the hotel and there weren't many people just walking around the area. we asked some locals in a cafe about the district and their reaction was that it's not the safest place especially at night. Again the staff at the hotel was so nice and the place looked great online but no one ever mentioned the surrounding area was so rough.
2out of 5
by A verified traveller

Rip off is shady area of SF

Posted 19-Aug-2016
The hotel lobby is under construction. The rooms are outdated. The service at the front desk is rude. The breakfast is a joke with pastries from safeway served on a single communal table with 10 seats for the whole hotel. I am still wondering how we ended paying top dollars for this.
4out of 5
by A verified traveller fromWisconsin

Great Location

Posted 17-Aug-2016
Pros: Location
Cons: Improve front desk service.
Location: Easy access to Union Square, the Trolley Cars, China Town.
The Mark Twain hotel has a great location near SF Union Square. The hotel is old but is clean.
3out of 5
by A verified traveller

hotel de 1928 que esta sendo revitalizado

Posted 17-Aug-2016
Pros: estar perto de alguns locais bacanas
Cons: a aparencia de velho incompativel com o preço.
Location: perto dos homeless e tb perto de pontos turisticos legais como a union square e cable car e de acesso ao transporte. os medigos soltos nao pertubam.
so usei p dormir. cafe da manha num local incompativel e sem mesa suficiente. havia uma mesa de 8 lugares com 10 cadeiras. ta mais p hostel.
2out of 5
by A verified traveller

Not good

Posted 16-Aug-2016
Old, outdated, lobby under construction, website makes it look way better, loud, neighborhood is completely unsafe. No a/c
3out of 5
by A verified traveller

Convenient location

Posted 14-Aug-2016
Like many other reviewers note, this is certainly a noisy hotel with thin walls and not for those who need a quiet atmosphere to sleep. It's an older building that has been renovated but still has some original touches like crown molding and interesting floor plans. Our "deluxe" King room had a sizable walk-in closet which was a nice feature you don't often get in modern hotels. Hotel is within walking distance to Union Square and Market Street so it's easy to get to public transportation and there are many restaurants and businesses nearby. The neighborhood borders the Tenderloin so it can be sketchy and surprising to those uninitiated to that area of San Francisco. Overall, we enjoyed our stay and would happily book again the next time we are in the City.
Comment from Hotel Management
18-Aug-2016 by Kunal - Front Office Manager, Hotel Management
Greetings Vanessa, Thank you for sharing your honest feedback. We will be finishing up with the sound-proofing of the rooms in the next few days so a lot of the noise issues should be eliminated. We would love to have you stay with us again and wish you safe travels until then. Thank you, Kunal Khandwala Front Office Manager
3out of 5
by A verified traveller

Chapa y pintura

Posted 11-Aug-2016
El personal del hotel parece que no quiera estar ahí, no te informan de nada del hotel o de la ciudad y te despachan rápido. Los colchones están muy muy usados al punto que te hundes sólo por un lado y la otra mitad está dura. El hotel es muy ruidoso, hay alguna máquinaria industrial que hace un ruido constante fuerte. Con impuestos la habitación doble queda casi a 300 usd la noche como un 5* en casi todo el mundo
3out of 5
by A verified traveller

not that great

Posted 10-Aug-2016
Pros: good location
Cons: double paned windows, new elevator
Location: near union square. very convenient
elevator way too small (accommodates 4), construction, if you're on the street very noisey. staff friendly and good location.
2out of 5
by A verified traveller fromLA

Horrible choice and a true ripoff at $279/ night

Posted 8-Aug-2016
Pros: Nothing
Cons: Do not stay here!
Old, loud, toilet wasn't properly fastened to tile, staff was distracted and indifferent, they blew off my wake up call.