Ratings based on 3,034 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromNY

Great potential

Posted 22-Sep-2016
Pros: Rooms
Cons: Due to lack of A/C in the rooms, windows needed to be open that allows for cool SF air to enter. But with it was some noise from the party-goers.
Location: Location is convenient but near homeless shelter that may cause some concern if you have now been exposed to the homeless needy scene in other cities.
Hotel currently under construction--lobby, restaurant, new spa facility pending. All else was terrific-- nice newly renovated room, spotless, terrific room maids and receptionist that could not do enough to help make my stay special.
Comment from Hotel Management
23-Sep-2016 by Kunal - Front Office Manager, Hotel Management
Greetings Bill, We really appreciate all your feedback and are thrilled to have the lobby, restaurant & bar, cafe and fitness room available really soon. We would love to take care of you again when you visit the city again! Thank you,
4out of 5
by A verified traveller fromOttawa, Ontario

Nice hotel, in the heart of it all.

Posted 19-Sep-2016
Pros: location
Location: near everything you need
Had a great time, hotel was nice and great city! . . . . . . . . . . . . . . . .
3out of 5
by A verified traveller

Hotel mit Charme

Posted 8-Sep-2016
Lage mit guter verkehrsanbindung. Alkerdings darf man sich in der ecke nicht an Bettler und sonstige Gestalten stören. 2 Straßen weiter sieht die Welt gleich anders aus. Einkaufsmöglichkeiten mit allen Marken. Parken kann man in der nähe kostet aber ca. 35 Dollar pro Tag. Für 1 bis 2 Nächte zu empfehlen wenn man nicht auf Luxus aus ist.
4out of 5
by A verified traveller fromDallas, Texas

Pretty good hotel

Posted 7-Sep-2016
Pros: It had a home feeling about it.
Cons: Renovations were already in the process.
Location: It was in the right in middle of everything we did.
The hotel was center of all the things that we wanted to do. We did not know that it was being remodeled at the time we were there. I was a bit confused why they didn't have a lobby. But it didn't bother us since we were mainly there to sleep. The hotel staff was amazing, they were available for all of the little things. Our stay was for 3 night and breakfast was included and it was coffee, orange juice and some delicious pastries.
Comment from Hotel Management
16-Sep-2016 by Kunal - Front Office Manager, Hotel Management
Greetings, Some areas of the hotel are being renovated for the addition of features like a restaurant, bar and cafe. This will of course make our hotel the one stop for guests who can enjoy all the services. We look forward to your future stay so you can try it out!
3out of 5
by A verified traveller

Great Location - Needs Some Attention

Posted 6-Sep-2016
Great location. The lobby is under major renovation and the elevator doesn't work well because it's very slow. The room was clean with basic amenities. There is street noise but it's in the city and to be expected. I also wish the cable selection was a little more expanded but the bath products were great. There was no AC but I did use the ceiling fan and open a window. Until they finish the renovation of the lobby and possibly fix the elevator I don't think the hotel is worth recommending. I expected more for the stars and price.
Comment from Hotel Management
10-Sep-2016 by Kunal - Front Office Manager, Hotel Management
Greetings Christopher, Your feedback is of immense value as it lays the path for improvement precisely and I'm certain that many of those improvements are already in the plans if not already in the works. We wish you safe and enjoyable travels! Thank you,
2out of 5
by A verified traveller

Terrible area could not let my teenagers out

Posted 5-Sep-2016
No ac No view Breakfast non existent no coffee till we gave up waiting ware empty construction work small room felt trapped
3out of 5
by A verified traveller

Nice hotel close to the places we wanted to visit.

Posted 3-Sep-2016
It was a quiet and relaxing weekend. There are a lot af places at walking distance.
Comment from Hotel Management
27-Sep-2016 by Kunal - Front Office Manager, Hotel Management
Thank you for sharing the tips about exploring the area on foot. I'm certain that it will help other travelers who wish to explore the city from our hotel.
3out of 5
by A verified traveller fromPerth, Western Australia

Overall a good stay

Posted 2-Sep-2016
The staff were very friendly and helpful. The room is comfortable albeit a bit smaller than anticipated. Only a short walk to Union Square.
Comment from Hotel Management
27-Sep-2016 by Kunal - Front Office Manager, Hotel Management
Thank you for your feedback! We are trying to offer the best value with our rooms and are constantly making updates to please all our guests. We hope to see you again.
3out of 5
by A verified traveller fromlos angeles

Don't let the pictures fool you

Posted 1-Sep-2016
There were 4 of us who shared a double bed room, with very little space. The lobby and bar were closed off due to renovations, and the elevator broke. We were a block away from the the equivalent of LA's "skid row."
1out of 5
by A verified traveller

Posted 30-Aug-2016
Sehr unfreundliches und arrogantes Personal. Man hat das Gefühl, dass man sich als Gast entschuldigen muss, dass man das Hotel gebucht hat. Die Zimmer sehen nicht so aus wie auf den Fotos im Internet zu sehen. Zudem wusste das Personal nicht, ob Frühstück angeboten werden kann, da eine Baustelle vor Ort war. Die Preise für den Parkplatz sind höher als im Internet angegeben und als krönender Abschluss hatte das Hotelpersonal den Autoschlüssel unseres Mietwagens verloren. War überhaupt nicht einsichtig und auch nicht kooperativ. Nach einer Stunde Suche wurde der Schlüssel gefunden, eine Entschuldigung dafür gab es aber nicht. Nie wieder dieses Hotel. Dass man dafür auch noch Geld zahlen muss, ist eigentlich eine Frechheit!