Ratings based on 2,603 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterey

visitors from Germany

Posted 25-Aug-2015
Pros: relaxed atmosphere but efficient
Cons: closet had no lighting. minor issue
Location: all the classic tourist spots, Union Square etc
great deal. Friendly staff, clean rooms and all in walking distance to downtown. very reasonable prices for this area and during tourist season. will return
4 out of 5
Recommended
for Everyone
by A verified traveller from 福岡市

立地よし、価格手頃、部屋は快適

Posted 23-Aug-2015
ホテルの高いサンフランシスコ中心部にあって比較的手頃な価格だった。立地はヒルトン裏の便利な場所だが、通りを少し行くとホームレスが集中するエリアで深夜・早朝は注意が必要。部屋は小綺麗で清潔だが壁が薄いのか両隣の話し声や水周りの音が聞こえることがあった。スタッフは皆フレンドリー。
1 out of 5
by A verified traveller

Expected More. Very misleading.

Posted 22-Aug-2015
Upon arriving, my uber driver was surprised I was staying at this hotel, which should have been my first tip. The area is really rough... After checking in, I went up a sketchy elevator to my room where the door would not open. Asked the guy at the front desk if he could take a look at it. He told me sometimes the door handles don't work and after a few times of great force, he was finally able to rip my door open to find that the culprit had been two loose screws holding in the lock. He proceeded to fix this problem by screwing them back in with his FINGERS. Absolutely did not make me feel secure. There is no a/c, even as a no smoking room it smelt like smoke and everything looked shotty and dirty. Deciding that I might not find another hotel on short notice, I decided to suck it up. Opened my shower curtain to find a cockroach scurrying into my drain...all happened within 30 min after my check in. Needless to say I asked to check out and asked for a full refund, where the lady at the front desk did not even apologize, was rude and acted like this happened all of the time. Found another hotel. Don't even waste your time and money on this place!
1 out of 5
by A verified traveller from fresno,ca

DONT SYAY HERE

Posted 18-Aug-2015
Shower sucks extreme hot water then cold water a second later. No Ac! Valet left my car in front for 2hrs! Area is sketchy... And there was dog mess in entrance of hotel that staff ignored.. Never will I stay here again.!!
2 out of 5
by A verified traveller from YYC

Misleading...

Posted 11-Aug-2015
Pros: Proximity to Civic Centre (pick up for OSL Music Festival shuttle).
Cons: Everything...rooms are very cheaply renovated, add AC.
Location: Close to City Hall, Civic Centre, shopping etc.
-Staff...respectful, accomodating -Loction...very sketchy area (stinks of urine, homeless people everywhere) -Rooms...cheaply renovated (pictures on hotel website are very misleading), no AC, paper-thin walls, very basic -Ammenities...WIFI signal was weak ( weak connection, kept getting kicked off); everything else very basic Overall below average experience...
1 out of 5
by A verified traveller from Seattle, WA

Uncomfortably numb.

Posted 10-Aug-2015
Pros: The availability of technical equipment/phone charger.
Cons: Hot and cold running water. Vacuumed rooms. The bed coverlet had foot crusted upon it.
Upon arriving after working late after 12 midnight on the evening of my arrival; the rooms shower was cold and the drain broken. I stood ankle deep in a cold shower as the water would not drain. Getting out of the shower discovering hair (not my own) resting on the tile in the bathroom. The drain was addressed but the water upon waking the next morning hoping to take a shower before meeting colleagues-the water was still cold. More than an inconvenience but a basic need. I decided to check out that morning. The front desk assured me that Expedia was notified and I would be refunded for my last night stay. We'll see.
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Quaint hotel with amazing staff!

Posted 8-Aug-2015
Pros: The room was lovely and had lots of character. The staff was friendly and top notch!
Cons: Nothing - the hotel is true to it's character - certainly not like a big chain.
Location: Not a lot to do nearby - West of the hotel is a little rough, but safe. East are other hotels and some nice places to eat. Two great Thai places near.
The Hotel Mark Twain is an excellent hotel for what it is - an older building with a classic feel. It's not exactly in a family or tourist part of town, but it was perfect for a convention hosted across the street at a larger hotel to get out of all that rush. The room was fantastic and staff were all tremendous and friendly. You can hear city noise and even neighbors occasionally and the elevators went out once or twice - but were fixed quickly. I will absolutely stay here again on business or personal trips in the future.
1 out of 5
by A verified traveller

Poor quality

Posted 6-Aug-2015
Good: Long bath tubs and high shower heads. Interesting Twain and mustache themed decor. Bad: No AC in room and the ceiling fan was ineffective. Oversize valet vehicle parking $55/night. Nothing cheaper found nearby. Terrible: Acoustic insulation severely lacking. Clearly heard TV and normal-level conversation from neighboring room. Staff moved us when we requested it. In the new room we heard only the sound of snoring from next door.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Posted 4-Aug-2015
The rooms were very clean. We loved the butterfly garden. The staff was attentive and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good location

Posted 3-Aug-2015
The staff really care at the Mark Twain. They could not have been more helpful. The hotel is chic and well located just a few minutes walk from Powell St and Union Sq