Ratings based on 2,906 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Koblenz

Laut aber in Ordnung

Posted 5-May-2016
Die Nähe zur Innenstadt ist einfach super. Man ist nach ca.5-10 Minuten Fußweg am Union Square. Das Hotel ist soweit in Ordnung. Wir hatten allerdings ein Zimmer zur Straße hin. Da die Fenster kaum isoliert waren bzw einen Spalt offen waren hört man den Verkehr Tag und Nacht. Zudem war unser Fußboden stellenweise nass. Das Badezimmer ist sehr klein aber ausreichend. Das Hotelpersonal ist nett und sehr hilfsbereit.
3 out of 5
by A verified traveller

SF April 2016

Posted 27-Apr-2016
Pros: location and relatively quiet. has great potential when all renovation is complete.
Cons: add lights in the closets! make sure all rooms have drawer units.
Location: great location for downtown venues
Construction on our floor woke us up early Saturday! Inconsistent amenities in the rooms: not all rooms have drawer units, none of the closets had light fixtures. I had to look at four to finally decide on a room.
2 out of 5
by A verified traveller from Chicago

Good location but hardly worth the price

Posted 26-Apr-2016
Pros: Location is about all this place has going for itself...and a quaint little zen garden packed away in the back.
Cons: Everything.
Location: Great location with plenty of shopping, restaurants, and entertainment nearby.
This was a bare minimum hotel experience...even after complaining upon check-in and being moved to another room, this still is one of the cheapest quality hotel's I've stayed in for this kind of price. The list of things standard that are lacking is long: no full length mirror, no light in closet (old-time bigger walk-in), no shelf in shower, no bag stand, no bath mat, no dresser, no desk, and no kleenex. Lighting in the room was terrible, but even worse was the water pressure in the shower...more like a drip-line than a full flow! After filling out an Expedia check-in survey, the management suggested they'd be happy to move me to another room, which they did. Trouble was, the new room wasn't appreciably better! Still terrible water pressure, still bad lighting, no desk, no bag stand, no dresser, and no kleenex. Terrible disappointment for the price.
4 out of 5
by A verified traveller from Singapore

Simple hotel for a no-fuss stay.

Posted 26-Apr-2016
The hotel's really close to Union Square so that was really great. It was pretty basic, but overall very comfortable.
1 out of 5
by A verified traveller

Horrible hotel

Posted 26-Apr-2016
Everything about it was horrible dirty, horrible customer services pretty much I would give it a 0. I have never given a review before, but I knew I had to prevent someone some stress by writing this review. Please look for another one the pictures are nothing like the real thing.
2 out of 5
by A verified traveller

Posted 25-Apr-2016
horrible experience, dirty old hotel. Pictures look better than reality
2 out of 5
by A verified traveller from Colorado

Nice hotel if construction was finished first

Posted 22-Apr-2016
Pros: I liked the Mark Twain theme
Cons: The awful smell! The check in area was masked with a crazy amount of air freshner. The room had an awful paint smell.
Location: There was a doughnut shop nearby for coffee in the morning
The picture's of the hotel looked very nice. It is exactly what it looked like in pictures. However, the hotel is still under construction and once I got to the 6th floor, where our room was, I became disappointed. The elevator was unusually small and as it opened, it revealed plastic all over the carpet and a very strong paint smell. Once we got to the room, the paint smell was even stronger. We opened the windows, which had no screen. It was very unsafe. I feel like this hotel should not have opened until construction was over or have a couple floors completely finished.
1 out of 5
by A verified traveller

Had to leave

Posted 20-Apr-2016
Terrible, no AC, had to leave, elevator too small, manager unavailable
4 out of 5
by A verified traveller from San Diego

Nice hotel close to Union Square. Room a bit small

Posted 10-Apr-2016
Our stay was great. Due to a boiler problem we did not have hot water for 1.5 day: no compensation was offered.
2 out of 5
by A verified traveller from portland

Don't do it

Posted 24-Mar-2016
Trying to put lipstick on a pig. This place is in a sketchy part of town.