Ratings based on 218 Verified Reviews

3.3 out of 5
54% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from PA

Posted 1-Oct-2017
Hummingbird garden is wonderful. Clean boutique hotel near Union Square and Tenderloin
Comment from Hotel Management
3-Oct-2017 by Kunal - Front Office Manager, Hotel Management
Thank you for your fabulous feedback!
4 out of 5
by A verified traveller

Don't forget to tip!

Posted 30-Sep-2017
Cons: Staff needs manners!
Location: The street doesn't seem safe enough!
Advice for future guests: do not forget to tip them, otherwise they'll wake you up at 2-3am with a phone call telling you you forgot to give them your car-keys or they'll come up with whatever just to ruin your night! Do not assume that's OK if you don't tip them on the 1st day because there will be plenty of opportunities during your stay, if you want your peace at night!
Comment from Hotel Management
2-Oct-2017 by Kunal - Front Office Manager, Hotel Management
I'm sorry to hear about the inconvenience of car keys that were not provided for valet parking. We try to ensure the safety and security of our guests and their vehicles when they choose to park with us as it could lead to citations when cars are not picked up from the front of the hotel. If you can please reach out to me directly and let me know who prompted for a 'tip' from you as that is certainly not what our service mandates from our guests. It is extremely unprofessional and we do not tolerate such solicitation from our hotel staff.
1 out of 5
by A verified traveller from los angeles

Hotel surrounded by homeless

Posted 19-Sep-2017
I checked the reviews on this hotel prior to booking it and no where did it mentioned, the massive homeless population surrounding the hotel and its vicinity. We like to take walks in the evening to checkout the scenery when traveling, we couldn't do that here. We didn't feel safe at all. In addition, they only had 1 valet guy on staff & the area designated to leave your vehicle was filled. The front desk guys told us to double park & leave the keys with him. We couldn't take a chance on our car getting hit by another vehicle (which it did later on trying to get out of the area). The front desk guy (Indian nationality) was a bit upset when we told him, we couldn't stay at the hotel because we didn't feel safe. In a rude way, he said contact Expedia for a refund. I can't give a review on the room as we never made it that far. This experience ruin my birthday gateway!
Comment from Hotel Management
21-Sep-2017 by Kunal - Front Office Manager, Hotel Management
I'm sorry to hear that you were not able to experience our hotel upon your visit to San Francisco. With the tight spaces on the street, it sometimes does get backed up with parking requests and our agents provide useful information to guests to better process check in and valet registration. Our suggestions and instructions are based on lots of experience in day to day operations as with several hotels in the area and elsewhere. However, I do hope you have received your refund through Expedia for not having stayed with us to experience Tilden Hotel. Thank you
1 out of 5
by A verified traveller from new york

Hotel is not in a safe area

Posted 3-Sep-2017
Extremely disappointed with the hotel. It does not look like the photos. The hotel had expensive rate, but was located in an area full of homeless people. Was unsafe to walk at night or even in the day. Had to valet the car, and it was 49.00 per day for parking. The hotel room was small and hot. There ARE NO AC, and the staff wasn't too accomendating to make the guest comfortable. Don't book here. And read the fine print.
Comment from Hotel Management
9-Sep-2017 by Kunal - Front Office Manager, Hotel Management
Greetings, We are sorry to hear about your experience that seems to have fallen short in many aspects. We have ensured that all sites advertising the hotel state our fees explicitly, including the valet parking charges. We are just 5 minutes away from Union Square and that does leave us in a safe, tourist friendly district of the city. Our staff including doormen are here to assist our guests and provide for whatever is needed. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Great Hotel in Transition/Rough Neighborhood

Posted 28-Aug-2017
This hotel has been nicely renovated and has a great lobby/bar/coffee shop. The rooms have been extensively updated with high end finishes. Staff was wonderful/available/helpful. The Tilden is located between Union Sq (touristy area) and The Tenderloin, which is a grittier area than some people might be comfortable with. I lived in SF so knew how to navigate around it. The feel of the area is dramatically different walking one block east vs one block west. It is a good, walkable jumping off point for many areas of the City. BART, cable car, public transportation and taxi/Uber are very easy from this location. Overall, we were very happy with our experience at the Tilden.
Comment from Hotel Management
15-Sep-2017 by Kunal - Front Office Manager, Hotel Management
Thank you for sharing your feedback!
3 out of 5
by A verified traveller

good location

Posted 25-Aug-2017
location is good - rooms are very small and bathrooms even smaller - old and a little dated/dirty good location
Comment from Hotel Management
25-Aug-2017 by Tilden Hotel , Hotel Management
Thank you for your review. We look forward to seeing you again.
2 out of 5
by A verified traveller

Posted 23-Aug-2017
Single elevator fits two people at most. Exercise room is not a room but a literal closet with dumbbells and no bench. Beds are creaky and the hotel just felt dirty all the time.
Comment from Hotel Management
25-Aug-2017 by Kunal - Front Office Manager, Hotel Management
Hello, We are sorry about the lack of larger fitness room. We do recommend Active fitness on Mason street for a full gym facility. If there is anything we can do to make up for your experience, please reach us directly. Thank you,
2 out of 5
by A verified traveller from new york

Out dated facilities & below standard services

Posted 20-Aug-2017
The hotel only had one very small, old and slow elevator which was used by guests & staffsso it took forever to get anywhere. The cleaners never replaced used cups, glasses or towels - despite making it obvious they were dirty. On one occasion the room wasn't cleaned at all! Would not stay here again.
Comment from Hotel Management
16-Oct-2017 by Kunal - Front Office manager, Hotel Management
We appreciate your feedback and we will consider your recommendations for future upgrades. Thank you
3 out of 5
by A verified traveller from istanbul

good location but not value for money

Posted 1-Aug-2017
well-centered but very old facilities, tiny bathroom. a bit expensive for such room and service.
Comment from Hotel Management
1-Aug-2017 by Kunal - Front Office Manager, Hotel Management
Thank you for your feedback. We understand that during the buy time in the city, it becomes more challenging to provide the value to our guests but we are constantly developing ways to benefit travelers and hope that you give us another chance to wow you.
2 out of 5
by A verified traveller from Fairfax VA

Really Disappointed

Posted 31-Jul-2017
Room was really hot in the evening. Even opening the windows (which I really hate to do in a hotel). The hallways were cooler. The front desk told me that was something the older SF hotels don't have. They did offer box fans, but they were extremely dirty and having them blow that dirt in the room was not a choice. The bathrooms are really small as well. The good, the Valets we're extremely helpful and efficient. The front desk folks as well.
Comment from Hotel Management
2-Aug-2017 by Kunal - Front Office Manager, Hotel Management
We appreciate you taking the time to share your feedback. Dirt and unpleasant odors are certainly not what we want our guests to deal with and I will instruct our team here to promptly address your concerns. Thank you.