Ratings based on 331 Verified Reviews

3.4 out of 5
58% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Posted 22-May-2018
Unfortunately the walls are very thin and the windows to the street are single pane, too much noise from both neighboring rooms and busy street below.
3 out of 5
by A verified traveller from Canada

Posted 21-May-2018
I did not like the fact that we were charged a daily amenity fee of $25 USD, which is non-refundable. If you happen to use the bar downstairs, you can get $10 credit per day towards that purchase. I think the unused amenity fee should be paid back. Another cash grab, it's nickle & diming your customers
5 out of 5
by A verified traveller from New York

Posted 19-May-2018
Comment from Hotel Management
21-May-2018 by Kunal-Front Office Manager, Hotel Management
Thank you Tim!
5 out of 5
Recommended
for Everyone
by A verified traveller

Very central close to union square

Posted 13-May-2018
Central and convenient to Bart Lots of eating and shopping places nearby Convenient staff Only downside if any only one slow elevator and had to wait long to take a ride But still convenient and good place
Comment from Hotel Management
13-May-2018 by Kunal- Front Office Manager, Hotel Management
We appreciate your generous review!
5 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

Girls trip for the weekend

Posted 12-May-2018
Not only was I impressed by how close everything was to this hotel, but the staff was amazing! I was in SF for the weekend with a few friends for a girls trip. The hotel was more than accommodating and made us feel very safe. Reading through other reviews before I booked I was nervous about that. What I realized is it’s a major city, you’re going to see homeless people all over it, so anyone who would rate this hotel any less than excellent because of that is ignorant. The only suggestion I would make is adding a bigger elevator. Other than that, our time was awesome and I’ll definitely be returning in the future!
Comment from Hotel Management
13-May-2018 by Kunal - Front Office Manager, Hotel Management
Greetings Sara! Such a pleasure having you here and we are so thrilled that you had such a fun time along with your friends. We would love to welcome you back anytime. Happy travels!
4 out of 5
by A verified traveller

Posted 8-May-2018
Nice Hotel with friendly staff.
Comment from Hotel Management
8-May-2018 by Kunal - Front Office Manager, Hotel Management
Truly appreciate your feedback! Safe travels..
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Rosa, Ca

Great modern small hotel

Posted 7-May-2018
Clean rooms with a very friendly staff. There is a coffee shop in the lobby that is great. A bar with very unique cocktails, a well picked wine list, and a menu that takes normal bar food to a whole new level.
Comment from Hotel Management
7-May-2018 by Kunal - Front Office Manager, Hotel Management
Thank you for such a splendid review! We hope to see you at the Tilden and Douglas Room soon
4 out of 5
by A verified traveller from Los Angeles

Posted 7-May-2018
Location good, great staff at the bar. Comfortable bed. Free coffee at small cafe. Only issue was we were awakened by the radiator which sounds like someone tapping loudly on pipes. As the building is quite old probably can’t be fixed. Overall it was a good stay.
Comment from Hotel Management
9-May-2018 by Kunal - Front Office Manager, Hotel Management
Thank you for sharing your feedback. Our maintenance team will address the issue you have brought up. Please share any other details that might help us.
4 out of 5
by A verified traveller

Posted 7-May-2018
Comment from Hotel Management
7-May-2018 by Kunal - Front Office Manager, Hotel Management
Thank you!
3 out of 5
by A verified traveller from Brooklyn, NY

Fine Hotel

Posted 1-May-2018
This hotel is barely above a motel. Very no frills. Homeless people on the street. If you love luxury or nice things, this is not the hotel for you. Reminds me of a hostel.
Comment from Hotel Management
6-May-2018 by Kunal - Front Office Manager, Hotel Management
I'm sorry you had to experience the sight of the homeless among the luxuries that the city has to offer. We are unfortunately among several hotels that are in downtown, having the same exact circumstance.