Ratings based on 2,813 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Posted 3-Feb-2016
ホテル周辺、あまり治安がよくなさそう。あとは問題ない。よかったよかった、よかった、よかった、よかったよかった
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice boutique hotel.

Posted 2-Feb-2016
Nice clean boutique hotel right in the middle of everything you need. Cable cars to Fisherman Wharf right around the block. Plenty of nice places to eat literally anytime of the day or night. Shopping right around the corner.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 31-Jan-2016
great stuff, and ok rooms. had hard time connecting wifi. this could be improved.
2 out of 5
by A verified traveller

Worst area ever

Posted 17-Jan-2016
The area was not safe and made me feel very uncomfortable. I wouldn't have booked this hotel if I had known it was in such a bad area
Comment from Hotel Management
27-Jan-2016 by Misch, Hotel Management
Anonymous, Thank you for letting us know of your recent visit to SF. Sorry you were uncomfortable with the area. Many of our guests have commented on the location and thought that it was conveniently located to downtown and all their needs. You might enjoy Fisherman's Wharf for your next visit.. Best Regards, JM. GM
2 out of 5
by A verified traveller

Nice location but not much more

Posted 15-Jan-2016
Pros: Location
Cons: Thermostats in room, working faucets, working elevator
Nice location but not much more. Much like many Union Sq hotels, this is not worth the prices that area charged.
Comment from Hotel Management
27-Jan-2016 by Misch, Hotel Management
Glad you enjoyed the location, that is very important for some of our visitors. We were built in 1928 and this truly lends to the history of SF. we will be doing some additional upgrades this year, so you might want to try us again in the off season when pricing is lower rated. Cheers, JM,GM
3 out of 5
Recommended
for Business Travellers
by A verified traveller

立地を覚悟すれば快適(立地以外は評価は4か5)

Posted 14-Jan-2016
Pros: インテリアが可愛くて本当に素敵でした。スタッフの対応もいいです。マーク・トウェインという名前だけあって、アメリカの歴史を感じることができました。部屋にあった黒い小冊子がおしゃれで気に入りました。隣の飲食店はまた行きたいと思います・
Cons: 特にないです。しいて言えば立地。
Location: テンダーロインにギリギリ接しています。浮浪者と麻薬中毒らしき人が多いので覚悟してください。ギリギリセーフな場所、と書いている方もいらっしゃいますが、個人的にはギリギリアウトな場所です。
評価を3か4で迷ったのですが、立地の点を合わせて3にしました。ホテルだけなら間違いなく4か5です。設備に関しては問題なく、必要なものはすべてそろっています。ただし、立地が治安の悪いところなので、慣れていない観光客、特に英語がしゃべれない女性のみの宿泊はやめておいた方がいいと思います。これまでシカゴやデンバー、ロサンゼルスに出張したことがあるのですが、今まででもっとも治安が悪いと感じました。夜中や早朝に出歩くことはできません。朝7時くらいに浮浪者に絡まれて恐ろしい思いをしました。薬物中毒らしき人もちらほらいて、日本にいる気分で歩いていたらびっくりします。 しかし、それ以外では特に問題ありません。ベッドはちょうどいいかたさでぐっすり眠れますし、インテリアも素敵でした。シャワーはヘッドが二種類あり、バスタブもついていてゆっくりお風呂につかることができます。スタッフの人は本当にフレンドリーで対応も素晴らしかったです。英語がある程度できる出張に慣れた人はお勧めです。 欲を言えば、新聞が欲しかったところと、机がもう少し広かったらよかったと思います。隣においしい朝ごはん屋さんがあります。その隣のタイ料理は安くておいしかったです。治安が悪いことを除けば便利な立地でした。また出張でサンフランシスコに行くときは候補に入れたいとおもっています。
2 out of 5
by A verified traveller

A dump

Posted 12-Jan-2016
Pros: Very little
Cons: Refurnish the rooms
Location: I would not recommend the Tenderloin district. I wish I had stayed in Oakland and used Uber to get downtown every day.
This was the worst hotel I have ever stayed at for comfort. For a business traveler the room was far below adequate. There was no desk, no reading lamp, and the only plug was half way across the room. There was only one really old chair and a bench to sit on. The bed was like a flop house bed.
Comment from Hotel Management
27-Jan-2016 by Misch, Hotel Management
I was disappointed to know that you did not enjoy your stay at our hotel and that we did not meet your expectations. The rooms were renovated last year and we will be doing additional upgrades to the hotel this year. We hope that you would be willing to give us another opportunity. Kindly, JM.GM
2 out of 5
by A verified traveller from San Diego, CA

Good location, but too run down

Posted 9-Jan-2016
There were several good things about the hotel, like the location, extra blankets available in the room, refillable toiletries, and a very homey feel to it. Unfortunately, the carpets smelled musty and old which gave the entire place a run down feel that was hard to shake off. I suppose it could be considered charming, but it was just not my type of hotel. I do have to say that I did not have a bad experience with the room or the staff specifically, it was just the overall feel of the place that I was dissatisfied with.
Comment from Hotel Management
27-Jan-2016 by Misch, Hotel Management
Iknowd, Appreciate you letting us know about your recent stay at the hotel. I am glad that there were some positives which I will share with my staff. With all the rain we have been having, we discovered a leak and I believe that was the musty smell you might have noticed. It has since been repaired. The charm is still there with our Mark Twain theme. Regards,JM,GM
3 out of 5
by A verified traveller

ok but disorganized

Posted 5-Jan-2016
Decent hotel but quite disorganized. Had to wait 20min to check in while they sorted out some misbilling with another customer. Sounded like a nightmare for her.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Jan-2016
Room was lovely but lift was an issue as building work happening and only 1 lift and we were on 8th flr so a challenage at times with bags etc.