Ratings based on 251 Verified Reviews

3.3 out of 5
55% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Customer Service was outstanding!

Posted 17-Dec-2017
The customer service was outstanding! They really went out of their way to help us find a super charge station for our car. They were very accommodating and wanted make sure we not only enjoyed our stay at the hotel but our stay in San Fran! Would highly recommend. The room was clean and comfortablenand the coffee and drinks at the bar were strong....just how we like them!
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel more than makes up for location

Posted 14-Dec-2017
An oasis in a not great neighborhood, very reasonable priced
Comment from Hotel Management
15-Dec-2017 by Kunal - Front Office Manager, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good room

Posted 6-Nov-2017
It was good room. Good customer service. Just location wasn’t good because of the surroundings. The parking fee is a little too much when you can find cheaper other garages
Comment from Hotel Management
6-Nov-2017 by Kunal - Front Office Manager, Hotel Management
Thank you!
2 out of 5
by A verified traveller

A joke to call this is a 4 star

Posted 1-Nov-2017
An aging crappy property with a few new faucets aiming for a "retro-cool" position in the market. Scorching hot room on a cool SF evening, but no AC so had to sleep with fans in the room. No lights in closets. Truly retro in that the manager is still using incandescent bulbs in the few lights in the room. This hotel barely qualifies as 3 star but Expedia has given it a 4 star rating. Stay here if you love ratty carpeting from the 1970s.
Comment from Hotel Management
3-Nov-2017 by Kunal - Front Office Manager, Hotel Management
We are sorry to hear about your experience here and while some of the characteristics about the older building might linger. We have projects lined up to improvise the lighting in the rooms among other items and we hope that it extends our efforts in maintaining this hotel's retro yet contemporary look. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller from PA

Posted 1-Oct-2017
Hummingbird garden is wonderful. Clean boutique hotel near Union Square and Tenderloin
Comment from Hotel Management
3-Oct-2017 by Kunal - Front Office Manager, Hotel Management
Thank you for your fabulous feedback!
4 out of 5
by A verified traveller

Don't forget to tip!

Posted 30-Sep-2017
Cons: Staff needs manners!
Location: The street doesn't seem safe enough!
Advice for future guests: do not forget to tip them, otherwise they'll wake you up at 2-3am with a phone call telling you you forgot to give them your car-keys or they'll come up with whatever just to ruin your night! Do not assume that's OK if you don't tip them on the 1st day because there will be plenty of opportunities during your stay, if you want your peace at night!
Comment from Hotel Management
2-Oct-2017 by Kunal - Front Office Manager, Hotel Management
I'm sorry to hear about the inconvenience of car keys that were not provided for valet parking. We try to ensure the safety and security of our guests and their vehicles when they choose to park with us as it could lead to citations when cars are not picked up from the front of the hotel. If you can please reach out to me directly and let me know who prompted for a 'tip' from you as that is certainly not what our service mandates from our guests. It is extremely unprofessional and we do not tolerate such solicitation from our hotel staff.
1 out of 5
by A verified traveller from los angeles

Hotel surrounded by homeless

Posted 19-Sep-2017
I checked the reviews on this hotel prior to booking it and no where did it mentioned, the massive homeless population surrounding the hotel and its vicinity. We like to take walks in the evening to checkout the scenery when traveling, we couldn't do that here. We didn't feel safe at all. In addition, they only had 1 valet guy on staff & the area designated to leave your vehicle was filled. The front desk guys told us to double park & leave the keys with him. We couldn't take a chance on our car getting hit by another vehicle (which it did later on trying to get out of the area). The front desk guy (Indian nationality) was a bit upset when we told him, we couldn't stay at the hotel because we didn't feel safe. In a rude way, he said contact Expedia for a refund. I can't give a review on the room as we never made it that far. This experience ruin my birthday gateway!
Comment from Hotel Management
21-Sep-2017 by Kunal - Front Office Manager, Hotel Management
I'm sorry to hear that you were not able to experience our hotel upon your visit to San Francisco. With the tight spaces on the street, it sometimes does get backed up with parking requests and our agents provide useful information to guests to better process check in and valet registration. Our suggestions and instructions are based on lots of experience in day to day operations as with several hotels in the area and elsewhere. However, I do hope you have received your refund through Expedia for not having stayed with us to experience Tilden Hotel. Thank you
4 out of 5
by A verified traveller

Posted 17-Sep-2017 on Hotels
Just an average hotel. The night clerk was buying or selling drugs among the homeless (but it is on the edge of the Tenderloin). We did really enjoy The Douglass Room (attached bar) the bartender was great!
Comment from Hotel Management
27-Sep-2017
Thank you for sharing your feedback. We are really troubled to hear about someone from staff being involved in illicit activities. Please let me know specifics about the date and time so we can investigate further. We believe in our values and will certainly not tolerate such actions.
2 out of 5
by Ashley

No AC and homeless EVERYWHERE

Posted 7-Sep-2017 on Hotels
My husband and I decided to get out of the Sacramento heat for the weekend with our daughter. Granted we didn't plan on SF having their record breaking heatwave, but I DEFINITELY didn't think a 4 star hotel wouldn't have AC! The staff was super friendly and helpful. Everyone we came in contact with was great. The rooms are cute with a lot of character. But the fact that the surrounding blocks are swarmed with homeless and ladies of the night, not a convenient location, and no AC, it made out trip very unenjoyable. In the evening, even when outside dropped to the 60's our room never got below 86! It was awful! Sorry but I just can't ever stay here again.
Comment from Hotel Management
9-Sep-2017
Greetings Ashley, I am so sorry to hear about your experience. The record heat wave affected hotels and residents of the city who are certainly not prepared for the heat. Air-conditioning is actually quite uncommon around here and unfortunately, you had to experience such extreme weather. Thank you for your feedback.
2 out of 5
by A verified traveller

No AC, Not the best stay.

Posted 6-Sep-2017 on Hotels
I think this hotel was a bit over advertised. No Air Conditioning was a killer. Had to sleep with the windows open which is very noisy, trash pick up is at night. The staff is very nice and does their best to accommodate but it's not the cute boutique style hotel we were hoping for.
Comment from Hotel Management
9-Sep-2017
I'm sorry to hear that you experienced the record heat wave in the city that caught many businesses and residents off guard due to lack of airconditioning.