Ratings based on 2,016 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Panama

Great location, rooms a bit small

Posted 20-Apr-2018
Stayed here for a conference in Moscone Center. Location is great: Less than 10 minutes walking to Moscone, 2 blocks from Union Square. The lobby is modern, bright and clean. The staff is very helpful, always with a smile and ready to help. The biggest downside is the room size. I had a double-sized bed, a small desk, a small drawer chest, and a small fridge. Nothing else would fit in the room, bot even a night table. But it was comfortable enough. The bathroom was also small, with a corner shower and a small sink. Overall, I would stay here again if the price is right and if I'm travelling alone.
Comment from Hotel Management
20-Apr-2018 by Reservations , Hotel Management
Thank you for your review. We are glad to hear you enjoyed our location and we appreciate the comments regarding the staff. We are glad you enjoyed your room even though it was on the small side. We look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveller from MN

Great location, nice room, comfortable beds

Posted 18-Mar-2018
Awesome location, walkable to all the key sites in San Francisco, great access to BART, Cable Cars, Bus etc. Expect small rooms, this is not a spacious suburban hotel room, but a classic, downtown hotel. The rooms were very comfortable, small, but efficient footprint. Our room had two very comfortable double beds, updated carpeting, a street view and a room air/heater combination. While we had a street view, the noise was that of the city - you have to expect that. We walked from hotel to Fisherman's Wharf, Pier 31 (Alcatraz tours) and all parts in between. We knew we could hop on transit to get back if we wanted to. Lots of shopping (Union square) in the area if that's your thing. As to homeless in the area, yes, but based on our foot travels in the area, that seems to be common in many areas of San Francisco. We did not spend much time at the hotel, so if you are looking to linger in the hotel it may seem cramped, but we were out sightseeing most of the time. I would not hesitate to book here again or to recommend the Fusion as a home base for downtown San Francisco sight seeing.
Comment from Hotel Management
19-Mar-2018 by Reservations , Hotel Management
Thank you for your great review of Hotel Fusion. We are happy to hear you enjoyed our location, easy access to transportation and your room even though it was on the small side. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Cosy hotel near to shopping area

Posted 18-Mar-2018
Staff had been most helpful and welcoming even before arrival. They had been kind enough to hold parcels before my arrival. The warmth received upon my actual arrival was amazing. As I arrived before the official check-in timing, they did their utmost best to prepare my room and get in settled in as early as they could. Last but not least, hotel is located at a convenient location which is close to shopping areas with plenty of food options nearby.
Comment from Hotel Management
20-Mar-2018 by Reservations , Hotel Management
Thank you for your great review of Hotel Fusion. We are glad to hear that you found our location to be convenient and we appreciate your kind comments regarding our staff. We look forward to welcoming you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 8-Mar-2018
Good location, accommodating staff, clean room. Room was very very small. Shower was great Few amenities --- a business center, a workout room would be nice
Comment from Hotel Management
12-Mar-2018 by Reservations, Hotel Management
Thank you for your review. We are glad that you enjoyed our location and our staff. We apologize our rooms are on the small side. Please keep in mind, space is at a premium when you have a prime location such as ours in downtown San Francisco. We do have a fitness center.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Feb-2018
Pros: THE ROOMS ARE TINY
GREAT LOCATION, SMALL ROOM. STAFF IS NICE, WISH I WOULD HAVE TRIED THE RESTAURANT. THE CLUB DOWNSTAIRS IS FREE FOR GUESTS.
Comment from Hotel Management
2-Mar-2018 by GM, Hotel Management
Thank you for great respond!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in great location

Posted 21-Feb-2018
Nice hotel in great location offering easy walking access to subway station, cable cart, restaurants, shops, and convention center. Friendly and helpful front desk staff. I only wish breakfast was included in the room rate!
Comment from Hotel Management
6-Mar-2018 by Reservations , Hotel Management
Thank you for your review. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice close to everything in the city

Posted 16-Feb-2018
We had a good experience everyone super friendly and the room was very clean. Just wish there was a bit more lighting in the room and maybe a full length mirror. But everything was great!
Comment from Hotel Management
6-Mar-2018 by Reservations , Hotel Management
Thank you for your review. We are happy to hear you enjoyed your stay with us. We look forward to welcoming you back again soon
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane Australia

Brilliant position easy access to everything.

Posted 27-Jan-2018
Older hotel so bit dark. Best shower power we had in the USA. Staff very helpful. One Conceirge Jonathon brilliant with info on where to go to sightsee and eat.
Comment from Hotel Management
7-Feb-2018 by Reservations , Hotel Management
Thank you for your review. We are delighted you enjoyed our location and staff. We apologize the room is bit dark. We hope to welcome you back.
4 out of 5
by A verified traveller

Clean, convenient and all that we needed

Posted 25-Jan-2018
We found the Fusion to be well -located for our work at the Convention Center and enjoyed its proximity to shopping & restaurants in easy walking distance. Rooms were clean and comfortable. They were small, but large enough or our needs with only one person per room.
Comment from Hotel Management
25-Jan-2018 by Reservations, Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location and your room even though it is on the small side. We look forward to welcoming you back again soon.
4 out of 5
by A verified traveller from NY

close to Moscone/near decent affordable eateries

Posted 24-Jan-2018
Pros: close to Moscone/restaurants
Cons: a little more room for storing hanging clothes- better in room coffee and Machine!
Location: location decent
overall a good value for a business stay- minimal amenities -pleasant staff
Comment from Hotel Management
26-Jan-2018 by Reservations , Hotel Management
Thank you for your review. We are glad you found our location close to Moscone. We apologize your room did not have enough closet space. Please keep in mind we are a boutique hotel and space is at a premium with a location such as ours in downtown San Francisco. We hope you will give us another try.