Ratings based on 2,758 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Atlanta, GA

Good location but not so good room

Posted 10-Nov-2017
My air conditioner did not work and the room was extremely hot. The bathroom vent was super loud and the bathroom itself was very very tiny. My room was on the second floor and I could hear everything from the street and from the hallway as well.
Comment from Hotel Management
10-Nov-2017 by Reservations , Hotel Management
Thank you for your review. We apologize for the inconvenience you experienced with the air conditioner. If something in the room does not work, please let us know and we will take a look at it. We apologize for the noise you encountered during your stay. We hope you will give us another try the next time you are in San Francisco.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great hotel close to union square

Posted 26-Oct-2017
Everything you need in a snappy central location Close to the BART ( 100 m ) to Airport and San Francisco Westfield Great friendly team
Comment from Hotel Management
8-Nov-2017 by Reservations , Hotel Management
Thank you for your review. We are glad to hear you enjoyed our location, easy access to transportation, and our team. We hope to welcome you back again soon.
3 out of 5
by A verified traveller from Los Angeles, CA

Not Impressed. Definitely disappointed by room.

Posted 20-Oct-2017
Pros: Bed was comfortable. Nice toiletries.
Cons: Smaller furniture in the room
Location: Powell has tons of shopping. Beware of the hostile drug addicts and mentally-ill homeless people that surround the area.
Do not be fooled- Hotel Fusion presents itself as a boutique hotel, but it's actually kind of dumpy. I expect San Francisco hotel rooms to be small and expensive. Our room at Hotel Fusion was both of small and expensive- but also downright depressing. The window faced into a bunch of ducts with random hotel towels strewn about on our outside AC unit. Not very classy. We kept the shades drawn so we wouldn't have to look at that outdoor eyesore. The floors in our now cave of a room were uneven and the run-down furniture was too big for the tiny space. They literally left less than a foot between the bed frame and the desk. In the one night I was there, I managed to stub my toe three times- one of the times nearly breaking it. The bed and pillow were comfortable so despite misgivings I gave the hotel 3 stars. Just a note- there is a club next door. We had to squeeze our way into the hotel through an angry drunken brawl just outside of the hotel door (it was a Wednesday night).
Comment from Hotel Management
9-Nov-2017 by Reservations , Hotel Management
Thank you for your review. We are saddened to hear the room layout was not to your liking. We apologize our rooms are on the small side and do not have views. Please keep in mind space is at a premium with a location such as ours in downtown San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller from Colorado Springs, CO

Great location super friendly staff

Posted 18-Oct-2017
Our experience at Fusion was 5 star! We had a super noisy neighbor (screaming, yelling) and the hotel took care of it quickly! The staff was very accommodating and friendly. The only reason I have it a 4 instead of a 5 was because the mattress was super squeaky and not the most comfortable! Location was excellent! I would stay here again!!
Comment from Hotel Management
9-Nov-2017 by Reservations , Hotel Management
Thank you for your review. We are happy to hear you enjoyed our location and friendly staff. We are glad to resolve the noise issue. We are saddened to hear the bed/mattress in our room was not to your liking. We and hope to welcome you back again soon.
2 out of 5
by A verified traveller from DC

Room smelled like cat urine.

Posted 16-Oct-2017
Although the hotel’s location was central to everything, the rooms looked tired, and were poorly maintained. Our room smelled like either cat urine or whatever chemicals were used after someone was charged $250 for smoking in the room. Stay away.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Sep-2017
Great location. Rooms were clean and fairly quiet. Gym was nice too.
Comment from Hotel Management
21-Sep-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are delighted to know you enjoyed our rooms and location. We look forward to welcoming you back again soon.
3 out of 5
by A verified traveller

Some rooms need to be eliminated for guests

Posted 13-Sep-2017
Pros: Location is excellent. Room and hotel were clean.
Had late check in after midnight, delayed flight. Went to room that barely had space around the queen sized bed. Musty ordered accentuated by lack of any A/C despite 80 degree summer days. Told by front desk that some room have not been "renovated" and don't have A/C. What year is this? Desk did accommodate a change of rooms. New room was renovated and had tiny A/C in the window.
4 out of 5
Recommended
for Everyone
by A verified traveller from perth, WA

great location

Posted 13-Sep-2017
Pros: friendly staff
Cons: airconditioning
Location: cable cars around the corner, trains and trams same
being in SF for 5 nights, the central location made everything easy and convenient to get around and to get resteraunts
Comment from Hotel Management
16-Sep-2017 by Reservations , Hotel Management
Thank you for your review. We are happy to hear you enjoyed our location and appreciate your kind comments regarding our staff. We apologized not all our rooms have air conditioning. Typically, in San Francisco it cools off in the evenings. You may have stayed with us during our heat wave.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, close to BART and cable car stops

Posted 12-Sep-2017
This hotel has an excellent location for getting in and out of SF Airport and around SF on cable cars. Staff were helpful friendly and polite, good selection of restaurants nearby and if shopping is your thing 2 mins from the main drag and Westfield shopping centre Thoroughly recommend
Comment from Hotel Management
15-Sep-2017 by Reservations, Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Montréal

Posted 7-Sep-2017
Great location next to the cable car starting point and public transportation.