Ratings based on 2,684 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from frisco, texas

Easy to go whereabouts, right off union square

Posted 20-Jul-2017
We liked it very much. So close to union square. Easy to go about. Staff were very friendly. We asked for directions and they showed us how and where to go
4 out of 5
Recommended
for Everyone
by A verified traveller from London UK

Good value hotel, great central location

Posted 19-Jul-2017
Pros: Location, staff and a reasonable rate for San Francisco
Cons: Room size is small for occupancy over 2 people
Location: Central, near Union Square, close to shops, restaurants and transport options (BART, MUNI & cable car terminus) so great for reaching city sights
Two friends and I had a two night stay enjoying the hotel's location which is near to Union Square so centrally based, close to shops, dining options and the cable car and muni stations. Staff were friendly and very helpful, keen to answer our questions to help us get the best from our visit, which was much appreciated. Our only criticism is the overall size of the room which was rather tight for 3 adults. That said, it was well equipped and clean.
1 out of 5
by A verified traveller from Long Island

Posted 2-Jul-2017
Friendly staff and welcoming lobby - but.... located very close to one of the worse parts of town room was very small, carpet (???) created severe allergies, airconditioner very noisy, window looking out into back of a utility courtyard, made it dark, no sign of sky total disgrace to charge almost $ 500 for 2 nights Bad experience - never again
Comment from Hotel Management
7-Jul-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. We apologize that the room was not to your standards. We are a boutique hotel in downtown San Francisco; rooms tend to be small and do not views.
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Central location in San Francisco

Posted 1-Jul-2017
A convenient location near Union Square. Had everything we required. Smaller room but we out most of the time.
Comment from Hotel Management
5-Jul-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion, we are happy to hear you found our location convenient. We apologize that the room was not to your standards. We are a boutique hotel in downtown San Francisco; rooms tend to be small and do not views. We hope you will give us another try the next time you are in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller from Santiago, Chile

The hotelmis well located. Really cozzy, maybe roo

Posted 27-Jun-2017
Great. Personnel always ready to help. The hotel has all the necessary. Really well located.
Comment from Hotel Management
28-Jun-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. Thank you for your kind words regarding our staff. We hope you enjoyed your stay with us and hope to see you again on your next visit to San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller

SO MANY HOMELESS

Posted 22-Jun-2017
the hotel was very nice, very small rooms, no room to unpack had to live out of suitcase. could not unpack which was weird. but the homeless in down town san fran is un real.
Comment from Hotel Management
28-Jun-2017 by Reservations, Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. We apologize that the room was not to your standards. We are a boutique hotel in downtown San Francisco; rooms tend to be small and do not views. We hope you will give us another try the next time you are in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Central downtown stay.

Posted 31-May-2017
Pros: Very friendly staff and clean with a shine.
Cons: Room service could be more attentive, some items not replaced. Restaurant was cold in atmosphere and temp.
Location: It's next to Union Square. If you can't find something to do you are not trying!
Called in early to let the staff know we were going to be in after 12pm and had zero issues with checking in late. The room is cute but devoid of any character. With the exception of the City outside the room was quite. Staff were friendly and accommodating when I left my key in the room! Discount to the in house restaurant was a nice touch though the atmosphear could use improvement. We left San Fran happy and rested thanks to the location and the staff.
Comment from Hotel Management
28-Jun-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. Thank you for your kind words regarding our staff. We are thrilled you enjoyed your stay with us and hope to see you again on your next visit to San Francisco.
2 out of 5
by A verified traveller

Location was good

Posted 27-May-2017
Can be noisy from night club downstairs. Good shopping area
Comment from Hotel Management
28-Jun-2017 by Reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. We apologize for the noise you experienced from Infusion Lounge next door. We hope you will give us another try the next time you are in San Francisco.
5 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Very clean & comfortable, great location

Posted 22-May-2017
Pros: The helpful staff, the great location and excellent facilities: gym, dining room, bar and the new refurbishments.
Cons: The small bedrooms are too small for couples. Only good for an overnight stay for one person.
Location: Close to Union Square where everything happens! Close to transport, walking distance to China Town and other sights of interest to tourists.
Upon arrival we were disgusted with the Hotel. The room and bed were extremely small and the continental breakfast as advised was no longer included in the booking. However after expressing our extreme disappointment to Management we received a letter of apology. We were given a breakfast voucher to honour the original booking and for the second night of our stay we were upgraded to a King size room. The staff could not have been more helpful. The Hotel has undergone major renovation in recent months. It is very well presented with excellent facilities. We would return.
Comment from Hotel Management
28-Jun-2017 by reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. Thank you for your kind words regarding our staff. We apologize that the room was not to your standards. We are a boutique hotel in downtown San Francisco; rooms tend to be small. We hope you will give us another try the next time you are in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento

Hotel close to shopping and businesses

Posted 18-May-2017
Pros: bar staff was nice
Cons: updates to the hotel are needed
Location: lots of shopping and business nearby.
The staff are all extremely pleasing, accommodating, and warm.
Comment from Hotel Management
28-Jun-2017 by reservations , Hotel Management
Thank you for choosing Hotel Fusion as part of your San Francisco experience and thank you for your feedback. Thank you for your kind words regarding our staff. We appreciate your comments as they help us improve.