Ratings based on 2,011 Verified Reviews

3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice close to everything in the city

Posted 16-Feb-2018
We had a good experience everyone super friendly and the room was very clean. Just wish there was a bit more lighting in the room and maybe a full length mirror. But everything was great!
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane Australia

Brilliant position easy access to everything.

Posted 27-Jan-2018
Older hotel so bit dark. Best shower power we had in the USA. Staff very helpful. One Conceirge Jonathon brilliant with info on where to go to sightsee and eat.
Comment from Hotel Management
7-Feb-2018 by Reservations , Hotel Management
Thank you for your review. We are delighted you enjoyed our location and staff. We apologize the room is bit dark. We hope to welcome you back.
4 out of 5
by A verified traveller

Clean, convenient and all that we needed

Posted 25-Jan-2018
We found the Fusion to be well -located for our work at the Convention Center and enjoyed its proximity to shopping & restaurants in easy walking distance. Rooms were clean and comfortable. They were small, but large enough or our needs with only one person per room.
Comment from Hotel Management
25-Jan-2018 by Reservations, Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location and your room even though it is on the small side. We look forward to welcoming you back again soon.
4 out of 5
by A verified traveller from NY

close to Moscone/near decent affordable eateries

Posted 24-Jan-2018
Pros: close to Moscone/restaurants
Cons: a little more room for storing hanging clothes- better in room coffee and Machine!
Location: location decent
overall a good value for a business stay- minimal amenities -pleasant staff
Comment from Hotel Management
26-Jan-2018 by Reservations , Hotel Management
Thank you for your review. We are glad you found our location close to Moscone. We apologize your room did not have enough closet space. Please keep in mind we are a boutique hotel and space is at a premium with a location such as ours in downtown San Francisco. We hope you will give us another try.
3 out of 5
Recommended
for Everyone
by A verified traveller

A Cool Name Doesn't Make it...

Posted 24-Jan-2018
Pros: I did like the "Taste of Ellis." Bar staff and menu were very good. Pleasant environment.
Cons: HVAC units are old and loud. The floors have a lot of squeak and give. I wouldn't want to be the guest in the room below me. Beyond annoying.
Location: Location is okay. Not in the Tenderloin, and that's a blessing. Next Hotel Nikko. Three blocks from Market Street and Union Square.
If you started dating a person with this name, would you expect nothing better than average? That kind of sums it up. "This is my girlfriend, Fusion. She's kind of average." Think how much time you'll re-purpose not writing your friends and family about a cool San Francisco hotel you stayed at. You'll have a nice lobby, a good bar and an average room to crash in. Enjoy.
Comment from Hotel Management
26-Jan-2018 by Resevations , Hotel Management
Thank you for your review. We are glad to hear you enjoyed our restaurant and staff. We apologize for the inconvenience you experienced with the air conditioner. We hope you will give us another try
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Location, Location, Location

Posted 23-Jan-2018
Pros: Location was ideal for my needs.
Cons: Rooms could be updated but they were clean and well maintained.
Location: Great location near Union Square and lots of shopping and restaurants, short transit ride to Fisherman's Warf and other local attractions.
I recently stayed at Hotel Fusion and was very happy with the overall experience. The hotel was located in the perfect spot for me providing convenient access to both my meetings in the City Hall area (reasonable walk, or several transit options) and many of the touristy things I wanted to take in during my spare time (also by transit or short walk). The hotel itself was clean and well maintained and staff were very friendly and helpful.
Comment from Hotel Management
26-Jan-2018 by Reservations , Hotel Management
Thank you for your review. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Phoenix

Good hotel in the center of San Francisco

Posted 25-Dec-2017
Pros: Location, hotel staff.
Cons: Bed confort
Location: Cable car, china town
An average/good hotel in the center of San Francisco. Hotel seems to be a bit old and some of it parts would need some renovation. Rooms where average size. The hotel is located almost next to cable car, BART and in a 5 minute walk to china town.
Comment from Hotel Management
9-Jan-2018 by Reservations , Hotel Management
Thank you for your review. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We apologize our rooms are on the small side and do not have views. Please keep in mind we are a boutique hotel and space is at a premium with a location such as ours in downtown San Francisco. We hope you'l give us another try.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2017
Stayed for 3 nights for a conference. Extremely convenient location for sightseeing of the city. Hotel staff was very nice. The room was relatively large but nothing particular otherwise. No bath tub: only shower.
Comment from Hotel Management
15-Dec-2017 by Reservations , Hotel Management
Thank you for your review. We are pleased to hear you enjoyed our location and staff. We apologize not all rooms have bathtub. Some rooms have bathtub but most rooms have shower. If you would like a room with bathtub, please let us know or request for it on your future reservation. We hope to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Local

great location, great wifi

Posted 27-Nov-2017
Pros: location, wifi
everything is good except for the room size, which is understandable at this location
Comment from Hotel Management
7-Dec-2017 by Reservations , Hotel Management
Thank you for your review. We are pleased to know you enjoyed your room, even though it was on the small side. Thank you for understanding our rooms are on the small side as we are a boutique hotel in downtown San Francisco and space is at a premium.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vermont

Perfect hotel.

Posted 25-Nov-2017
Clean, friendly, no problems. Great Indian restaurant downstairs, great neighborhood.
Comment from Hotel Management
8-Dec-2017 by Reservations , Hotel Management
Thank you for your review. We are delighted to hear you enjoyed your stay. We look forward to welcoming you back again soon.