Ratings based on 2,728 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Sep-2017
Great location. Rooms were clean and fairly quiet. Gym was nice too.
3 out of 5
by A verified traveller

Some rooms need to be eliminated for guests

Posted 13-Sep-2017
Pros: Location is excellent. Room and hotel were clean.
Had late check in after midnight, delayed flight. Went to room that barely had space around the queen sized bed. Musty ordered accentuated by lack of any A/C despite 80 degree summer days. Told by front desk that some room have not been "renovated" and don't have A/C. What year is this? Desk did accommodate a change of rooms. New room was renovated and had tiny A/C in the window.
4 out of 5
Recommended
for Everyone
by A verified traveller from perth, WA

great location

Posted 13-Sep-2017
Pros: friendly staff
Cons: airconditioning
Location: cable cars around the corner, trains and trams same
being in SF for 5 nights, the central location made everything easy and convenient to get around and to get resteraunts
Comment from Hotel Management
16-Sep-2017 by Reservations , Hotel Management
Thank you for your review. We are happy to hear you enjoyed our location and appreciate your kind comments regarding our staff. We apologized not all our rooms have air conditioning. Typically, in San Francisco it cools off in the evenings. You may have stayed with us during our heat wave.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, close to BART and cable car stops

Posted 12-Sep-2017
This hotel has an excellent location for getting in and out of SF Airport and around SF on cable cars. Staff were helpful friendly and polite, good selection of restaurants nearby and if shopping is your thing 2 mins from the main drag and Westfield shopping centre Thoroughly recommend
Comment from Hotel Management
15-Sep-2017 by Reservations, Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Montréal

Posted 7-Sep-2017
Great location next to the cable car starting point and public transportation.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Aug-2017
Pros: Location and rooms
Cons: Nothing
Location: Centrally located
Clean, well appointed rooms, friendly and helpful staff. Good location
Comment from Hotel Management
24-Aug-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location and our rooms. We appreciate your kind comments regarding our staff and hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from des moines iowa

Posted 1-Aug-2017
We enjoyed our two night stay. Very close to all public transportation lines and easy walking distance to China town and lots of shopping and restaurants. I will stay here again on my next visit. The room was very spacious for three adults. The staff was very knowledgeable about how to get around the city and they were very willing to help out newcomers like ourselves.
Comment from Hotel Management
16-Aug-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Food was FANTASTIC.

Posted 29-Jul-2017
Pros: I chose it for the location and price. I was pleased with both.
Cons: I was happy with everything. It was a place to land while I explored the city all day and attended a conference.
Location: See above
Convenient location. About a block and a half from Powell Stop (I just took the BART metro from airport to the hotel - Powell stop). I also took the F train Fisherman's Wharf (again about a block from hotel) and the cable cars are about a block and a half away. One evening I took the 30 bus to Little Italy. Overall the hotel is in a GREAT shopping area. I had a conference at the Moscone Center and could walk there in 7 minutes. Helpful friendly staff. The breakfast was amazing! I had the juevos rancheros--and it was beautiful (you read that correctly) and delicious. Best juevos I have ever had--the chili sauce. mama mia! Another morning I had a the salmon benedict, and it too was a home run. Concierge and front desk staff very helpful. The hallway carpet is an odd and somewhat ugly design.
Comment from Hotel Management
16-Aug-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location, easy access to transportation and friendly staff. We will give your comments to our Executive Chef. We look forward to welcoming you back again soon.
3 out of 5
by A verified traveller from England

Great location to explore San Francisco

Posted 26-Jul-2017
Pros: Location
Cons: Some sound proofing in the rooms and double glazing.
Location: Near all Types of transport. Centrally located with all major sights walkable for the energetic and fit visitor.
The plumbing and air con were both very noisy during the night which meant we had very little sleep. There is no double glazing which might alleviate the nosiness somewhat. The insulation is also very poor which means every noise from neighbouring rooms can be heard. Otherwise the hotel is clean and has everything one needs for a short stay. The location is perfect for exploring San Francisco with all forms of transport on the doorstep. Staff were friendly and helpful.
Comment from Hotel Management
26-Jul-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion. We are happy to hear you enjoyed our location and easy access to transportation. We apologize for the noise you encountered during your stay. We hope you will give us another try the next time you are in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Downtown San Francisco

Posted 25-Jul-2017
Pros: Location, value for the price.
Cons: Free water would be nice. Rooms are very small and it was hard to juggle two suitcases.
Location: Location was great as it is in the heart of Union Square.
Perfect location for visiting SF. We took the Bart from the airport and the hotel was close to all forms of public transportation. Lobby was comfortable to enjoy a coffee in the morning.
Comment from Hotel Management
25-Jul-2017 by Reservations , Hotel Management
Thank you for your review of Hotel Fusion, we are happy you enjoyed our location and easy access to public transportation. We are saddened to hear the room was not to your liking. Please keep in mind, space is at a premium when you have a prime location such as ours in downtown San Francisco.