Wouldn't stay again.
We were told via phone that the renovations were done, only to arrive to find otherwise. The front desk does NOT want to be of help. We had to flip our own mattress. The cleaning staff was friendly and the rooms were clean, but overall it's just not worth it. We had a king suite which was small, but we didn't mind because most rooms are small in San Francisco. One day they shut down the elevator with no warning. My husband (who has bad knees) asked the front desk why we were told the renovations were complete, when in fact, they had many renovations going on, he was then told "If you don't like it, you can check out early." Overall not a bad deal for what we paid, but with so many charming boutique hotels in the same area we will not be back. The lack of friendliness and the OUTRIGHT LIES will be what keeps us from returning or referring!