Ratings based on 2,406 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Convenient location

Posted 21-Jul-2016
The hotel was in a great spot and the staff was awesome. Rooms are small, or at least ours was. Not the best if little ones are with you
3out of 5
by A verified traveller fromnew zealand

close to central city

Posted 16-Jul-2016
Pros: close to amenities and pleasant staff
Cons: free breakfast was cancelled nil information provided to guests and staff as to reasons why
reasonable hotel for cost disappointed no breakfast supplied as stated on website staff unaware and nil communication to guests
5out of 5
by A verified traveller fromDenver, CO

Great location

Posted 14-Jul-2016
The hotel is close to Union Square, shopping, restaurants and transportation. The staff is very polite and extremely helpful.
3out of 5
by A verified traveller fromLos Angeles

Parking alone screams stay away

Posted 14-Jul-2016
It took me almost 30 minutes of driving around to figure how to get into Ellis St, so I called the hotel and the lady told me that parking was in the front. She never mentioned anything about there being no access to this street unless I mad a U-turn. Parking is $51--park elsewhere. The gentlemen the in the from if the hotel were nice and more helpful. The room was clean and had a unique design; too bad no desk to work for a two bed room. Wifi is clean and free, and they offer free continental breakfast from 8-9. The elevator needs some fixing; it made horrible sounds. Overall, the location is in a busy area which is great for shopping and dining. However, the fact that there is no free parking is a major downer. Also, it is noisy at night and day. Wouldn't return there.
3out of 5
by A verified traveller

in centro ma praticamente senza colazione

Posted 9-Jul-2016
Hotel centralissimo, ma senza colazione; quella che hanno proposto è caffè americano, succo e muffin, e qualche frutto. Da prendere in piedi, nemmeno in stanza, perchè dopo un giorno hanno tolto i vassoi. Personale professionale, prezzi elevati, ma giustificati dalla localizzazione, a pochi metri da Union Square e circondato da hotel a 5 stelle. Un solo ascensore per sei piani. Chi arriva a S.F. in auto si cerchi un motel nelle vicinanze, forse risparmia
4out of 5
by A verified traveller

Posted 26-Jun-2016
Hotel OK. Reception is under construction. Very good location.
3out of 5
by A verified traveller fromsan francisco

mix feelings - good location

Posted 26-Jun-2016
We got a horrible room for the first 2 nights (small, weird , window is overlooking pipes) and much better room the last 2 days after we complained. Breakfast was ok but you have to eat it in your room. Location is great, right in the middle of action.
4out of 5
by A verified traveller

Noisy but nice

Posted 21-Jun-2016
We had a large room on the front of the building. Number 402, as I recall. Some might think it noisy. But at night I enjoy the "music of the city" - car horns, voices, sirens, etc. During the day, there was construction going on in the hotel but we weren't there during the day. No big deal. So it might not be everyone's choice. But I would certainly stay there again. The staff are friendly and helpful, the location is very close to Union Square and all the major stores. By the way, the gym was tiny and the continental breakfast quite basic. Those items were not important to me.
3out of 5
by A verified traveller fromG

Hotel fantásticamente situado

Posted 12-Jun-2016
Estancia de 4 dias magníficos. El hotel está situado en el centro, con fácil acceso a cualquier sitio. La persona que se encuentra en la entrada del hotel, y se encarga también de asesorar sobre las visitas turisticas es una maravillosa persona, atenta, educada y servicial.
3out of 5
by A verified traveller from大阪

パウエル通りのケーブルカー乗り場にもほど近い便利な所

Posted 29-May-2016
Cons: サンフランシスコ ダウンタウンのホテル全体に言えることですが、価格が異常に高い。
モスコーン センターで開催された国際会議出席のために利用したが、 近くに位置し歩いて通うのに便利でした。 常時人通りの多いところにあり、治安も悪くない印象。 価格が高いことを除けば、部屋の不具合も特になく、よかったと思う。