Ratings based on 2,587 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromCentral CA

Good location but street noise from club.

Posted 22-Feb-2017
Good location to Union Square, other sites and parking garage. Knowing most rooms in SF older hotels are tiny, this was OK. Except room smelled like dirty laundry and, Did not like the night club next door. Don't understand why they would put a family in the closest room to a street and night club! When smoke alarm sounded a young lady, staff, was very kind with directions out and back. She was the only staff I heard anything from about the incident though.
4out of 5
Recommended
for Everyone
by A verified traveller fromLos Angeles

Small but clean and convenient place in DT SF

Posted 13-Feb-2017
The room was small. But it was clean and reasonably priced. Considering the place, I would stay again in future.
3out of 5
Recommended
for Everyone
by A verified traveller fromLas Vegas

Hotel Fusion

Posted 12-Feb-2017
I love the location of this hotel. The standard rooms are small but good enough if you are traveling alone like myself. The lobby bar was pretty empty most of my stay. The staff was cordial as I passed through. They have a cool club called Infusion opened Wed-Sat. Great DJ, top 40 and hip hop.
5out of 5
Recommended
for Everyone
by A verified traveller fromSacramento, CA

Perfect location, contemporary decor & QUIET!

Posted 27-Jan-2017
Pros: Location, Location, Location Quiet Customer focused staff
Cons: Nothing, especially liked the added safety of a key being required to access the elevator.
Location: One block from famous Powell Cable Car station., Walking distance to Union Square, Chinatown, North Beach, Westfield Mall, BART and MUNI.
In the heart of SF, walking distance to most everything and a block from all transportation modes. Renovated with clean contemporary design, and amazingly quiet. I had a view of Ellis (busy street) but the dual pane windows blocked out ALL noise. Staff welcoming, friendly and eager to assist. Bathroom comfortable with good products, linens fresh and high quality. Bar and restaurant friendly. A gem that sadly will become so popular I bet I won't get as good a deal for much longer! Already booked another stay.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2017
Overall, the hotel was good and clean, especially given the price at this week. The only issue I had was the constant noise from some machine outside of the hotel building.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jan-2017
Pros: Great location - very close to metro and BART station so easy to go to and from airport and see main sights.
Great Location, clean rooms. Breakfast is simple but very adequate to get you started for the day. Breakfast was included in the price
4out of 5
Recommended
for Couples
by A verified traveller fromLondon

Great location for Union Sq and beyond

Posted 17-Jan-2017
Pros: Location
I needed a Hotel at a reasonable cost for two nights. Fusion was well located and affordable. The room, although small was perfectly adequate and clean. Very helpful staff. Great time.
2out of 5
by A verified traveller

Wouldn't stay again.

Posted 8-Jan-2017
We were told via phone that the renovations were done, only to arrive to find otherwise. The front desk does NOT want to be of help. We had to flip our own mattress. The cleaning staff was friendly and the rooms were clean, but overall it's just not worth it. We had a king suite which was small, but we didn't mind because most rooms are small in San Francisco. One day they shut down the elevator with no warning. My husband (who has bad knees) asked the front desk why we were told the renovations were complete, when in fact, they had many renovations going on, he was then told "If you don't like it, you can check out early." Overall not a bad deal for what we paid, but with so many charming boutique hotels in the same area we will not be back. The lack of friendliness and the OUTRIGHT LIES will be what keeps us from returning or referring!
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to shops, and restaurants

Posted 5-Jan-2017
Pros: close to shops
Cons: n/a
Location: transportation
Nice hotel, close to shops, restaurants, and transportion.
2out of 5
by A verified traveller fromSydney, Australia

Good location. Staffing issues - avoid hotel.

Posted 2-Jan-2017
Disappointing experience. Unfortunate staffing choices, concierge was unhelpful and even confronational. Hotel staff were unaware of simple procedures such as laundry service etc. Room was extremely small. Was not very clean. Good on the carpet at check in. Hair in shower. The hotel was very noisy. No privacy. Heard our next door neighbour use the bathroom everyday. I wouldn't recommend this hotel.