Détail de l’intérieur

Gateway Inn & Suites San Francisco SFO Airport – Avis

2 out of 5
Gateway Inn & Suites San Francisco SFO Airport
516 El Camino Real, San Bruno, CA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 439 avis sur 1005." "
Note de 8 – Bien, d’après 338 avis sur 1005." "
Note de 6 – Acceptable, d’après 120 avis sur 1005." "
Note de 4 – Médiocre, d’après 47 avis sur 1005." "
Note de 2 – Terrible, d’après 61 avis sur 1005." "

8,4/10

Propreté

8,4/10

Service et personnel

7,4/10

Commodités

8,2/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Kristine

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Prestation honnête pour une nuit de transition entre le vol d’arrivée et le départ en excursion
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 1 avr. 2024
Dear Kristine,Thank you for choosing our hotel for your transition between flights. We're glad to hear that you found our service honest and suitable for your needs. Should your travels bring you back to our area, we'd be delighted to welcome you again for another comfortable stay.Sincerely, Hotel Manager

10/10 – Excellent

Eddy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Hotel Manager. a répondu le 25 oct. 2023
Dear Eddy,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 – Excellent

Sophie

Séjour de 1 nuit en octobre 2023
Hotel Manager a répondu le 17 oct. 2023
Dear Sophie,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 – Excellent

Jean-Samuel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beau bon pas cher
Séjour de 1 nuit en octobre 2023
Hotel Manager. a répondu le 12 oct. 2023
Dear Jean-Samuel,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 – Excellent

Vicky

Séjour de 1 nuit en mai 2023
Hotel Manager. a répondu le 22 juin 2023
Dear Vicky,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 – Excellent

Vicky

Séjour de 3 nuits en mai 2023
Hotel Manager. a répondu le 19 juin 2023
Dear Vicky,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

10/10 – Excellent

Sylvio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2023
Hotel Manager a répondu le 12 mai 2023
Dear Sylvio,A big thank you for your stay at our hotel. It is really delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 – Excellent

Ian

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Arrêt très rapide, pour le retour à Montréal! On n’a fais que passer!
Séjour de 1 nuit en mars 2023
Hotel Manager. a répondu le 6 mars 2023
Dear Ian,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 – Excellent

DENISE

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
excellent hôtel situé près de l'aéroport
nous avons passé un très bon séjour dans cet hôtel. Le seul inconvénient est le bruit de la rue.
Séjour de 3 nuits en octobre 2022
Hotel Manager a répondu le 13 oct. 2022
Dear DENISE,Thanks for choosing our hotel for your stay. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. I'm very pleased that you found us to be the right place to stay on this trip. We take real pride in this property and in serving our guests, and I'm happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Hotel Manager

8/10 – Bien

virginie

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
A deux pas de l'aéroport
Chambre grande et confortable. Personnel accueillant, et prompt à résoudre les problèmes. Seul bémol : mauvaise insonorisation intérieure et extérieure. Et dommage qu'il n'y ait pas de petit déjeuner.
Séjour de 1 nuit en août 2022
Hotel Manager a répondu le 27 août 2022
Dear Guest,Thank you for your great review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. Additionally, we thank you for suggesting improvement points as mentioned in your review and we assure that they will be taken care of soon. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

8/10 – Bien

Jacques

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022
Hotel Manager a répondu le 7 juin 2022
Dear Guest, Thanks for your stay. I'm glad we could provide you a pleasant, comfortable and quiet experience that contributed positively to your stay in the area. We take great pride in serving guests well, and I'm glad we're meeting and exceeding expectations. I hope you will be able to stay with us again soon. Sincerely, Hotel Manager

10/10 – Excellent

PIERRE

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastique
Hôtel merveilleux. Situé à 5 minutes de l'aéroport de San Francisco, juste à côté d'un garage (pratique pour faire laver la voiture et le plein d'essence avant de la rendre à l'agence). Grande chambre, avec frigo, micro-onde, tous les produits de bain, machine à café (capsules fournies). Personnel adorable.
Séjour de 3 nuits en mai 2022
Gateway Inn & Suites San Francisco Airport (SFO) a répondu le 11 juin 2022
Thank you for staying with us and taking the time out to give us a review. As a small business it means the workd to us. We are so glad to see that you enjoyed your stay and had a great experience. Cleanliness is our top priority and we hope that it was reflected well during your stay. We hope to see you back again soon when you visit the San Francisco Bay Area and thank you so much for recommending us! Sincerely, Gateway Inn & Suites San Francisco Airport (SFO)

6/10 – Acceptable

CHARLY

Séjour de 1 nuit en février 2022
Hotel Manager a répondu le 23 févr. 2022
Dear Guest, Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 – Bien

Fabien

Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2020
Hotel Manager a répondu le 29 févr. 2020
Dear Guest Thanks for choosing our hotel and giving an 8 out of 10 ratings. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback. Sincerely Hotel Manager

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel
Séjour de 1 nuit en septembre 2019
GWIAS Management a répondu le 22 sept. 2019
Thank you for your feedback, we hope to see you again soon!

8/10 – Bien

Frederic

Points forts : Confort de la chambre
Moyen plus
Bien placé , mais trop bruyant la route principale est à proximité
Séjour de 1 nuit en août 2019
GWIAS Management a répondu le 5 oct. 2019
Thank you for staying with us, we will work hard to try and resolve the suggestion however it is difficult since we are located on the main road. Perhaps next time we can try to accomodate you to a quieter room in one is available.

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
L'acces proche de l'aéroport avec service de navette
Séjour de 1 nuit en juillet 2019
Directeur de l'hôtel a répondu le 9 août 2019
Cher invité, Nous sommes heureux de noter que vous avez trouvé notre hôtel proche de l'aéroport et très heureux du service de navette. Chaque jour, nous concentrons nos efforts sur une expérience mémorable qui crée un désir de retour et nous sommes ravis de savoir que nous avons réussi pendant votre séjour. Nous avons hâte de vous revoir bientôt !!! Cordialement, Directeur de l'hôtel

8/10 – Bien

fatia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hôtel
On a séjourné une nuit avant notre retour ,hôtel très propre ,la literie très confortable ,avec frigo et cafetière très pratique .en bas de l’hôtel une station service avec lavages de voiture intérieur et extérieur pour notre véhicule de location
Séjour de 1 nuit en juillet 2019
Hotel Manager a répondu le 1 août 2019
Dear Guest, Thanks for your exceptionally pleasant comments about our hotel amenities, facilities and more. We take real pride in serving guests well and try to make the guest experience as good as possible. I hope you will indeed be able to stay with us again in the future. You will be most welcome. Sincerely, Hotel Manager

8/10 – Bien

Tom

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
San francisco stay
Hotel assez loin des magasins mais beaucoup de restaurants accessibled à pieds. Chambre confortable mais chauffage bruyant. Problème d'insonorisation des chambres entre l'étage 2 et 3.
Séjour de 1 nuit en juillet 2019

8/10 – Bien

Christel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2019
Hotel Manager a répondu le 27 juin 2019
Dear Guest, Thank you for the review and rating of 8 out of 10. Kindly give us some opinion, which can be useful for us to improve our hotel service from 8 to 10. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

6/10 – Acceptable

Marie France

Points forts : Confort de la chambre
Ménage du sol non fait à notre arrivée. Hotel très bruyant
Séjour de 2 nuits en mai 2019
Directeur de l'hôtel a répondu le 31 mai 2019
Cher invité, Nous apprécions l'examen et le prenons très au sérieux pour son amélioration. Au début, nous nous excusons pour la mauvaise expérience que vous avez eue de toute façon. Nous agissons sur le problème de la propreté. Nous prendrons toutes les mesures nécessaires pour éviter une telle incidence désagréable. Nous verrons que cela n'arrivera jamais à l'avenir. Nous avons également donné une formation spéciale et donné des instructions au personnel de l’hôtel pour qu’il vérifie toutes les chambres avant d’enregistrer un nouveau client. Nous vous assurons et vous demandons d’envisager de rester avec nous à l’avenir et d’avoir une nouvelle expérience satisfaisante. Cordialement, Directeur de l'hôtel

4/10 – Médiocre

Dina

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Très bruillant
Séjour de 1 nuit en avril 2019
Hotel Manager a répondu le 25 avr. 2019
Hi, Guest, Thank you for your stay at the hotel. We are very much concerned with your feedback. Our apologies for the bad experience due to noise from the adjoining rooms. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

8/10 – Bien

sabrina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2019
Hotel Manager a répondu le 24 avr. 2019
Dear Guest, Thank you for the 8 out of 10 rating. We are thankful that you chose our hotel for your lodging needs. Have a great day and we hope to see you again soon. Best regards, Hotel Manager

8/10 – Bien

Virginie

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel confortable à proximité de l’aéroport et qui propose un service de navette gratuit ( prévoir un pourboire pour. Le chauffeur quand même!) Pas de petit dej sur place mais ihop sympa à deux pas . Lit propre mais un peu de poussière derrière le lit . Chambre spacieuse.
Séjour de 1 nuit en avril 2019
Directeur de l'hôtel a répondu le 19 avr. 2019
Cher invité, Merci pour votre merveilleux commentaire! Nous apprécions vraiment vos mots aimables à propos de votre séjour dans notre hôtel. C’est toujours une grande satisfaction de savoir que vous avez passé un excellent séjour parmi nous! Cela signifie que nous avons fait du bon travail. Ce serait un plaisir d'avoir la chance de vous servir à nouveau à l'avenir. Cordialement, Directeur de l'hôtel

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beau petit hôtel pratique pour séjourner une nuit,près de l’aéroport, j’ai éprouvé un peu de difficulté afin de trouver la shuttle de l’aéroport à l’ pour l’aller mais parfait pour le retour.Prévoir une collation ou repas car il n’y a rien d’ouvert de près et l’hôtel ne possède qu’une distributrice a chips et liqueur
Séjour de 1 nuit en février 2019
Hotel Manager. a répondu le 3 mars 2019
Cher invité, Merci pour vos commentaires. Je suis heureux que votre expérience avec nous soit globalement satisfaisante, mais je crains que nous n’ayons pas réussi à répondre à vos attentes. Nous nous efforçons d’améliorer chaque jour à l’hôtel. À l’avenir, rien de tel ne se produira et je vous assure que nous nous efforcerons de rendre votre prochain séjour encore meilleur que celui-ci. J'espère que vous vous concentrerez sur le bien et ferez de nous votre premier choix dans la région à l'avenir. Cordialement, Directeur de l'hôtel.

10/10 – Excellent

Calvin

Voyage en famille
Points forts : État et installations de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 23 mai 2024
Dear Calvin,Thank you for your kind feedback! We're glad to hear that you had a pleasant experience during your stay. If there's anything specific you particularly enjoyed or if there's anything we can improve upon, please feel free to let us know. We hope to welcome you back in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Nancy

Points forts : Service et personnel
My sheets had red stains on them
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 20 mai 2024
Dear Nancy,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

10/10 – Excellent

Milagros

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 18 mai 2024
Dear Guest,Thank you so much for the fantastic rating! We're thrilled to hear that you enjoyed your stay with us. We appreciate your support and hope to welcome you back soon for another wonderful experience.Sincerely, Hotel Manager

4/10 – Médiocre

Aubrey

Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
Work made me change my dates, still waiting for my refund for the second week. The floor I was on was being painted and I had the noisiest guests on my floor!
Séjour de 10 nuits en avril 2024
Hotel Manager a répondu le 13 mai 2024
Dear Aubrey,We apologize for the inconvenience you experienced during your stay, including the noise from other guests and the delay in processing your refund. Your feedback is important to us, and we take your concerns seriously. Please rest assured that we will investigate the issues you raised and work to address them appropriately. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely, Hotel Manager

4/10 – Médiocre

Ramon

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
?
Séjour de 1 nuit en mai 2024
Hotel Manager a répondu le 10 mai 2024
Dear Guest,We appreciate your feedback and apologize that your experience fell short of expectations. If there are specific areas where we can improve, please let us know. We value your input and hope to have another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 – Acceptable

ryan

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Commodités
Goodnprice
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 6 mai 2024
Dear Ryan,Thank you for your stay. We're glad to hear that you found our price to be good. Providing competitive pricing for our guests is important to us. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Ruthcell Marie

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
I like it because for the price its affordable and close to the airport.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 3 mai 2024
Dear Ruthcell,Thank you for your stay. It's great to hear that you found our hotel to be affordable and conveniently located near the airport! Providing value and convenience to our guests is a top priority for us, and we're glad that we could meet your expectations in those regards. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 – Médiocre

Norma

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
First night some pillow cases where stained and sheets,didnt seem like its was swept or mopped, the small couch had crumbs of chips, not enough towels, no vending machines available, the house keeping only did the bed and put new towels but didnt sweep at all through out my 3 nights and I forgot I left my sleeping socks in the bed and when I came back they were in the garbage.The room we stayed on was on the side of the Gas station ,/Car wash very noisey and woke us up right at 8am. I would not stay here again .Didnt like it at all, The only good thing was parking.
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 27 avr. 2024
Dear Guest,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

2/10 – Terrible

Cindy, San Francisco

Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 10 mai 2024
Dear Cindy,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 – Excellent

JOANN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 8 avr. 2024
Dear JOANN,Thank you so much for your excellent rating! We are thrilled that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to hosting you again for another exceptional stay.Sincerely, Hotel Manager

10/10 – Excellent

earnest James

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly and clean
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 5 avr. 2024
Dear Guest,Thank you for your kind feedback! We're delighted that you found our hotel friendly and clean during your stay. We appreciate your comments and hope to welcome you back for another enjoyable experience in the future.Sincerely, Hotel Manager

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 15 mars 2024
Dear Thomas,Thank you for the 5-star rating. We strive for guest satisfaction, and we are very glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to welcoming you back soon.Sincerely, Hotel Manager

2/10 – Terrible

Jesús

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Muy mal atención al cliente el personal muy mal servicio
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 4 mars 2024
Dear Jesús,We apologize for the disappointing experience you encountered with our customer service. Providing exceptional service is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly to ensure improved service for all our guests. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Excellent

Rubiel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Placentero y divertido
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 1 mars 2024
Dear Rubiel,We're thrilled to hear that you found your stay enjoyable! Providing a positive experience is our goal, and we're glad we could contribute to your fun time. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 – Médiocre

Sharon

Points forts : Propreté, service et personnel
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 2 mars 2024
Dear Sharon,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

6/10 – Acceptable

Carey

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
This hotel was simply a bed to sleep in …… no frills. You get what you pay for.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 26 févr. 2024
Dear Guest,Thank you for your feedback. We're glad to have provided you with a comfortable place to rest during your stay. While we aim to offer excellent value, we understand that some guests may prefer additional amenities. Your comments are valuable, and we'll use them to continue improving our offerings. We appreciate your patronage and hope to welcome you back for another stay in the future.Sincerely, Hotel Manager

2/10 – Terrible

Hernan

Points faibles : Propreté
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 28 févr. 2024
Dear Hernan,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 – Bien

LINDA

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bon hotel
Bon hotel pour passer une nuit car proche de l'aéroport. Chambre spacieuse.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 23 févr. 2024
Dear LINDA,Thank you for choosing to stay with us and for your positive feedback! We're delighted to hear that you found our hotel convenient due to its proximity to the airport and that you enjoyed the spacious room. We hope to have the opportunity to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 – Bien

Brian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good value, nicely remodeled hotel in San Bruno.
Good value, nicely remodeled. Good furnishings, well appointed, lots of electrical outlets. Clean and comfortable. Some minor limitations: 1). The soap bars are tiny and are good for a couple of hand washes only. Should provide bigger bath bars. 2). Parking on the covered garage is limited and the spaces are small - OK for small compacts but full size SUVs, trucks and sedans will not fit. 3). Facial tissues are not provided. One issue that did not impact my stay but needs attention is that there is an infestation of ants behind the desk pn the wall.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 20 févr. 2024
Dear Brian,Thank you for the kind feedback! We're delighted to hear that you found good value in our remodeled property and appreciated the clean and comfortable furnishings. We appreciate your suggestions regarding the soap bars, parking spaces, and the need for facial tissues. We will certainly consider these for improvements. Regarding the ant issue, we apologize for any inconvenience. Our team will address this promptly to ensure a more comfortable environment for future guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Sincerely, Hotel Manager

10/10 – Excellent

Guadalupe

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024
Hotel Manager a répondu le 15 févr. 2024
Dear Guadalupe,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

10/10 – Excellent

James

Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 12 févr. 2024
Dear James,Thank you for your outstanding rating! We're delighted to hear that you had a perfect stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to delivering another exceptional experience during your next visit.Sincerely, Hotel Manager

10/10 – Excellent

Mark

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent for a quick stopover, loved Wendy's across the road. Don't make burgers like that in Australia
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 9 févr. 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had an excellent stopover with us and enjoyed Wendy's across the road. We appreciate your kind words and hope to welcome you back for another great experience in the future.Sincerely, Hotel Manager

10/10 – Excellent

Cindy, San Francisco

Points forts : Commodités
Nice place, great location and amazing staff
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 9 févr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our location convenient. Our staff takes pride in providing amazing service to our guests, and we're glad to hear that they made your experience memorable. We look forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 – Médiocre

Yogish

Points forts : Propreté, état et installations de l’hébergement
No free water, no dine in restaurants, no free breakfast. Good to stay if you are not bothered about these. Front door was closed when I check in. I had to enter through back door.
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 6 févr. 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We understand the importance of complimentary amenities and dining options. We'll consider your comments to improve our offerings and ensure a more seamless experience for our guests. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 – Terrible

Dammon

Points faibles : Propreté, commodités
Loud ,smelled like Marijuana
Séjour de 3 nuits en janvier 2024
Hotel Manager a répondu le 4 févr. 2024
Dear Guest,We apologize for the unpleasant experience you had during your stay. Loudness and the smell of marijuana are not in line with our standards. We take such matters seriously and will address them to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience.Sincerely, Hotel Manager